Ppt how to support your customers during social distancing

How to Support Your Customers During
Social Distancing
SalesBabu
CRM For Small/Medium Size
Business & Startups
M: +91 9611 171 345 Email: sales@salesbabu.com

Introduction
The year 2020 has been very challenging and chaotic. Every individual has faced
problems for some of the other reasons during this pandemic. There are business
organizations, industries, marketing, sales, and many fields that have been affected
during the pandemic and the lockdown. Due to the pandemic that was faced in 2020 and
currently facing in 2021, many rules have been inherited to protect ourselves from the
pandemic. One such thumb rule one needs to follow to be safe is social distancing. Even
during such hard times where no one must come in contact with each other, a business
organization must make sure to support their customers.

Introduction
This is the time when everyone will be feeling low at some point, it would be a
good choice to support your customers as they have been very fortunate to your
respective businesses. Support and empathize with them and make sure to tell
them that you would be of great help to them. The customers will be craving for
the return of their comforts that they have lost during the pandemic and social
distancing.

Supporting your Customers During Social Distancing

Personalizing the Marketing
The marketing team must be able to analyze every
single detail of the customer's requirements and then
provide them with the required products. You can reach
out to the customers using many marketing ideas during
this situation. One such idea is making good use of
social media. Social media is a very effective platform
these days. Making good use of this platform will
definitely help reach as many customers as possible.
Hence, personalizing the marketing will definitely help
connect and support the customers during this hard
situation.

Providing Online Ordering Service
Since the pandemic has made things worse and more challenging for people around the world,
your customers might also be facing certain issues regarding the same. They might be craving
for some comforts but they would not be able to go out and get them due to the lockdown and
social distancing. In times like this, business organizations must make sure to provide support
to their customers. They need to make a list of what the customer exactly needs and
understand their requirements and cravings. Once the requirements and needs of the
customers have been understood, you need to make a platform that is easily available to them
to make orders online. The best way to make sure that your products reach your customers is
by providing an online ordering service. Make sure to provide platforms for the customers to
order online which consists of products of their interest and provide delivery too.

Providing Online Ordering Service
When this is done it gives high chances of
reaching the customers in frequent intervals of
time. This will keep the customers and the
business organizations, industries, marketing
team, and sales team connected. It will satisfy
the customer's cravings for certain comforts and
will be a great way to support your customers.
Hence, providing the online order service will
definitely help reach out to many customers
during the current situation.

Providing Curbside Pickups
During the pandemic, it might be difficult for the customers to go out and buy the things
that they need especially because of the lockdown and social distancing. It would be a
great idea if the business people come up with something that would help the customers
satisfy their needs. The business organization must be capable of identifying the needs
and cravings of the customers and prospects with regards to the products. Once the
requirements of the customers are understood, the organization must be able to provide
those needs in terms of online shopping through their platform. When the requirements of
the customers are well organized and displayed to them, they will order online from their
comfortable places and will be able to maintain the social distancing.

Providing Curbside Pickups
Once the order is confirmed from the customer's side, it is
the responsibility of the organization to deliver the products
to their homes or the place they desire. Delivery options
that are provided from the company's side can be very
beneficial as they will continue to maintain the social
distancing as well as satisfy their needs. This will definitely
make the customers happy and will want to connect with
your organization again in the future too. Hence, providing
delivery options or curbside pickup options will help you all
to satisfy the customer's needs as well as maintain social
distancing which is very important in the current situation.

Communicating with your Customers
With the current situation in mind, the customers, prospects, and buyers will be facing
critical situations financially and would have been going through a lot of mental stress.
None of them would be ready to buy your products nor will want to deal with the business
dealings as before. The fear of the pandemic and the financial situation would be great in
their minds. As a business, marketing and salespeople, you all must have an idea of how
to convince the buyers, customers, and prospects. It is your responsibility to empathize
with the customers and convince them that you all are ready to open the doors that were
once closed due to the pandemic and social distancing. You must make sure to gain the
trust of the people and let them realize that you are always there to support them.

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Ppt how to support your customers during social distancing

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