In the world of business and eCommerce, the expectations of the customers are really high. Though you put in your 100% efforts to keep your customers happy, things go wrong every now and then. The products might break during transportation, the delivery might be delayed due to certain unavoidable circumstances and then the complaints get piled. One can overcome these complaints and make the customers happy using many approaches, one such approach is CRM software.
Ppt 4 ways to convert your unhappy customers into happy customers
1. 4 ways to convert your unhappy
customers into happy customers
SalesBabu
CRM For Small/Medium Size
Business & Startups
M: +91 9611 171 345 Email: sales@salesbabu.com
2. Introduction
M: +91 9611 171 345 Email: sales@salesbabu.com
In the world of business and eCommerce, the expectations of the
customers are really high. Though you put in your 100% efforts to keep
your customers happy, things go wrong every now and then. The products
might break during transportation, the delivery might be delayed due to
certain unavoidable circumstances and then the complaints get piled. One
can overcome these complaints and make the customers happy using
many approaches, one such approach is CRM software.
3. Tips to Manage Angry Customers
M: +91 9611 171 345 Email: sales@salesbabu.com
➢ Listen
Listen to every single detail the customer is trying to tell as the reason behind his upset lies within
the words he’s telling, be very keen in observing what the customer is trying to express. Give your
complete attention to the customer. Do not interrupt them while they are speaking. This is one of the
best ways to understand why the customer is upset and you can make improvements in those areas
and make the customer happy.
➢ Apologize
The first thing to do when there is a mistake from your end is to apologize no matter what. Letting the
customer know that you are really sorry for the mistake that has happened is important. A detailed
apology tells the customer that you are extremely sorry and that you can understand their frustration
for the mistake and they will be convinced and try to give you another chance.
4. Tips to Manage Angry Customers
M: +91 9611 171 345 Email: sales@salesbabu.com
➢ Show them empathy
Empathy shows that you are really able to
understand the problem that they are
facing and you really know that they have
faced some chaotic situations with respect
to the mistake that has occurred. When
empathy is shown the customer will
understand that you are trying to help them
out with the issue and will allow you to
correct the mistake.
5. Tips to Manage Angry Customers
M: +91 9611 171 345 Email: sales@salesbabu.com
➢ Talk to them with a calm tone of voice
No matter how harsh the customer speaks and is not in a position to understand
what you are trying to say, never raise your tone of voice as it may lead to
disruption in the business deal and give a chance to close the deal. Hence, no
matter what the situation is, always talk to them in a calm tone.
7. Tips to Manage Angry Customers
M: +91 9611 171 345 Email: sales@salesbabu.com
➢ Be Patient
When a mistake has occurred even though you did all
your best, it's okay, the first thing one has to know is to be
patient in any situation while dealing with the customer
and their issues regarding the service that you have
provided. Even if the customer is giving a hard time to
you, you should never give up and start being impatient
as the first key to the success of the business is to be
patient and understand what the customer has to get to
express about the problem he or she is facing.
8. Tips to Manage Angry Customers
M: +91 9611 171 345 Email: sales@salesbabu.com
➢ Damage Control
When there is a problem faced by one customer and if
the problem or the issue was not resolved, it is said that
the customer would go around telling how bad our
product was and that we could not deal well with the
problem to his other friends, in today’s era one unhappy
customer can make sure that thousands of people get to
know how bad the product and service was through the
social media. In order to avoid such bad comments or
views on the company, the product, and the service, the
staff has to be able to resolve the problem very well.
9. Tips to Manage Angry Customers
M: +91 9611 171 345 Email: sales@salesbabu.com
➢ Grab the opportunity for an improvement
Once you have put in all the efforts and hardwood into
converting an unhappy customer into a happy
customer do not relax and assume that things are
done and dusted! Now it is time to put the remaining
responsibility into action. The problems that were
stated by the customer and the notes and recordings
that you have saved down to solve those issues, make
sure these mistakes do not repeat with any other
customer.
10. M: +91 9611 171 345 Email: sales@salesbabu.com
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