Mobile apps to transform crm know how

Mobile Apps to Transform
CRM: Know How

Contact Us: M: +91 9611 171 345
Mobile Apps to Transform CRM: Know How
Copyright Reserved @ 2019 SalesBabu Business Solutions Pvt Ltd. Website:
www.salesbabu.com Email: sales@salesbabu.com
CRM Mobile Apps- the ﬁrst thing that comes to our mind after reading these words
are on the go functionality for customer relationship management.
In today's’ world, mobile apps for CRM are most sorted out things in the market. The
main reason for mobile CRM app being so popular is because people have more
mobiles and smart gadgets than Personal Computers. It’s estimated that there are
nearly 150 million PCs whereas smartphone mobile devices had crossed 300 million.
The PC market in India is approximately around 4.35 million units with a steep
declining rate of 12–16 percent Y.O.Y. whereas the mobile market is growing at a
much faster rate.

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What is Mobile CRM functionality?
As the name suggests, Mobile CRM describes an app that enables remote employees to
interact with prospects and customers on their smartphone, tablets and other internet
based devices. Mobile CRMs serve the dual purpose of providing on the go facilities to
access enterprise data, while also logging key sales activities in the company’s system of
record, thereby uncover opportunities to grow your business customer management.

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Mobile apps importance for CRM employees
One of the most needed Mobile apps for CRM employees will be for the sales and
marketing team. With numerous challenges of ﬁnding potential leads and converting them,
sales mobile apps in CRM software delivers an integrated dashboard interface for
managing every sales activity. Sales Mobile Apps in trusted CRM softwares like
SalesBabuCRM, provides numerous facilities to improve their overall lead conversion rate
and increase business revenue. Starting with business automation on the mobile apps, to
setting up a calendar and follow up events, along with the customer management system,
Sales Mobile apps is a one stop solution for every sales team requirement.
Also, various analytic data in mobile CRM enables regular review of employee performance
to provide better follow-up, planning and collaboration in order to boost overall business
performance and client relations.

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Mobile CRM apps importance for customers
Mobile CRM app creates a flexible environment for every business management process
along with efficient customer care services. With mobile CRM app functionalities for
employees, customers can be reassured that their issues will be resolved and responded
to by agent at any time of the day. Also, service agents are always aware of the complete
information about the customer issue at any given time, which makes customer interaction
and issue resolution more quick and effective.

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Benefits of mobile CRM Apps
Automation
Automation is the key to a successful sales and management process. If you want your
team to be more effective, we need to provide the most advanced automation system to
facilitate them for showcasing their full potential.
Nobody likes to do manual data entry for each and every process in the company. Mobile
CRM apps reduces or eliminates data entry work by automating the process through
mobile CRM functionalities of customer data and service management.
Starting with contact management of adding contact details in a centralised database
using automated trackers to schedule follow up and recorded communication details,
everything is automatically logged into a centralised cloud based database. With these
mobile apps, every sales and marketing executive can add, delete or edit these details on
the go to maintain the customer data and enhance the sales process for the firm.
Automation of using email and SMS templates, along with auto notification services and
auto assignment of work items etc are some of the very helpful tools of mobile CRM apps.
These mobile Apps provides most of the CRM functionalities on fingertips using a few
clicks which further reduces the overall status reporting and data entry job for CRM
employees.

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Beneﬁts of mobile CRM Apps continues...
Lead management
Mobile apps lead management process, documents every interaction a lead has with our
company reps, right from the point of entry, phone calls and emails that they send and
receive, and every other process of ﬁnally converting them into a prospective customer.
Lead management on the go is very important for today’s world of quick and better
business options at every nook and corner of the economic market.
Time is everything when we talk about a successful lead conversion for the company. Once
we have a trusted mobile app along with a good background CRM software, we can
achieve better results for our lead conversions.
With these Mobile apps, CRM users can always keep the lead information updated with
regular updates and interactions with the customer through multiple communication
channels of emails, webchats, social media and more. Using these mobile apps, sales reps
promptly respond to any query of a new lead and send them product details and live demo
to reduce the overall lead tracking time.
With prompt and complete details about a prospective lead, the sales team can be always
a step ahead of our competitors in providing valuable insights of customer interested
products and make more personalised and productive sales campaigns and sales deals.

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Activity management
Most of the mobile CRM apps in the market have a quick dashboard and easy notification
system. This removes any extra clutter and allows the team to be more focused on
important activities currently in hand and track it efficiently. With these automated activity
tracking measures, service agents never miss an appointment by implementing task to-do
lists, files, calendars, and comments from any device and at anytime of the day.
Mobile Apps allow users to set reminders to notify them for on any upcoming event by pop
up events and alerts. These activity tracking apps help sales agents to follow up all their
pending activities so that they can plan their work efficiently. Automated record generation
on a lead activities help to document every discount and promotional offers provided to the
customer and how did the customer reacted to it.
Activity management plays a very important in lead nurturing process where the sales
team can regularly follow-up with clients on their requirements with easy trail activities in
the apps to understand and track each and every requirement of the customer.
With mobile apps, agents can navigate through various social media and web chats to
support customers on different communication channels and give round the clock support
on customer’s preferred mode of communication.There are no location and data
restrictions for the sales agents with mobile apps in their hand, complete customer data is
available in the cloud environment and can be accessed through secure login environment
to provide efficient customer services.

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Quotation management
Many Leads are lost due to delay in quotation replies from the sales
team or proper quotation management. These mobile apps quotation
system ensures that each quotation is quickly drawn up in accordance
with company’s predeﬁned rules which increases your chances of
success and remove the option of human error in the process of
quotation generation. We can create automated quotations with these
apps to send it to the customer along with added taxes & deducted
discounts on total pricing & as well as on individual product level. Also,
multiple currencies can be included as well to create these “one click
quotations” to reduce reworks and repetitive quotation creation.
With these quotation management systems, the sales team can
quickly convert interested customer quotations to sales order and
proceed further with sales. These on the go facilities in the mobile
apps, also help the sales team to add items from pre-existing
quotations which may be categorized and retrieved easily with fast and
quick interactive software interfaces.

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Sales order management
Once we receive the order confirmation from the customer, we need to quickly proceed
further with the sales order management to keep our customer engaged and committed to
our deal. With a sluggish sales order management, we only end up losing the customer
with delay in sales order confirmation response and repetitive follow up sessions.
Sales mobile Apps in trusted CRM softwares like SalesBabuCRM helps to organize our
sales process by creating on the go sales team services by organizing and mobilizing the
team’s efforts. Every member of the sales and marketing team stay in constant
communication by having an interconnected linked team network where they can receive
constant updates, regardless of their location. These team efforts help to get quicker
approvals, personalised sales order confirmation for the customer, template based
quotation details, documentation for further sales proceedings and more.
Live location sharing functionalities in the sales mobile apps, help in distributing workload
in the sales and marketing team more efficiently and planning their everyday work based
on their location and proximity to a prospective client.
Also, through these mobile sales apps, comprehensive dashboards and reports with
actionable data can be generated with few finger clicks to help the sales managers and
higher management in solving business problems in real time.

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Conclusion
In today’s world of increasing numbers of mobile phones and gadgets,
it will be impossible to think of a CRM with a decent Mobile CRM App
for a successful business model. Staying connected to your team and
customers is the key to a productive lead management and sales
process.

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Thank you for Visiting Us
Our Address
SalesBabu Business Solutions Pvt. Ltd.
No.38/11, 3rd Cross, G Block, Sahakarnagar, Bangalore – 560092
Tel: +91 9611 171 345 ,
Mobile: +91 9341 323 571
E-mail: sales@salesbabu.com
Website: www.salesbabu.com

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