Animated service blueprint
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Service blueprint for the registration process of a college music event and all the complete event process. all rights reserved.
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Animated service blueprint
- 2. “A busines absolutely devoted to a service will have only one worry about profits. THEY WILL BE EMBARASSINGLY HIGH! alatustore@gmail.com
- 3. What is service blueprint? The Service Blueprint contains the customer journey as well as all of the interactions that make that journey possible. 01 alatustore@gmail.com
- 4. What is service blueprint? The Service Blueprint contains the customer journey as well as all of the interactions that make that journey possible. Service blueprints can be used to better deliver a successful customer experience. 01 02 alatustore@gmail.com
- 5. What is service blueprint? The Service Blueprint contains the customer journey as well as all of the interactions that make that journey possible. Service blueprints can be used to better deliver a successful customer experience. Think of it this way: you can look at a building, and you can read a description, but to build the building you need more than an image or description. 01 02 03 alatustore@gmail.com
- 6. What is service blueprint? The Service Blueprint contains the customer journey as well as all of the interactions that make that journey possible. Service blueprints can be used to better deliver a successful customer experience. Think of it this way: you can look at a building, and you can read a description, but to build the building you need more than an image or description. You need the instructions - the blueprint. 01 02 03 04 alatustore@gmail.com
- 11. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com -------
- 12. Paper versions of registration ✘For inclusion in hard copy invitations ✘For downloading from websites alatustore@gmail.com
- 13. Set up & test registration methods to be used ✘Pre : Through website using online format ✘Pre: Link to download from website ✘Post: Acceptance by email & fax ✘Confirmation : online, mail & fax ✘Onsite: manual registrations using paper forms ✘Onsite: using computers printers alatustore@gmail.com
- 14. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website
- 15. Online registration setup in website ✘Provide user-friendly format ✘Provide step by step instructions ✘Designate which fields are required ✘Give option to print form ✘Use secure server for credit card processing ✘Confirms registration details received automatically alatustore@gmail.com
- 16. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform
- 17. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates
- 18. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries
- 19. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up
- 20. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system
- 21. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event
- 22. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event Submission successful message
- 23. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event Submission successful message Evaluating the entries
- 24. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event Submission successful message Evaluating the entries Manage the registering system
- 25. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event Submission successful message Evaluating the entries Manage the registering system Bands ask for response
- 26. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event Submission successful message Evaluating the entries Manage the registering system Bands ask for response Revert back after evaluation
- 27. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event Submission successful message Evaluating the entries Manage the registering system Bands ask for response Revert back after evaluation Confirmation mail is setup
- 28. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event Submission successful message Evaluating the entries Manage the registering system Bands ask for response Revert back after evaluation Confirmation mail is setup Manage the mailing system
- 29. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event Submission successful message Evaluating the entries Manage the registering system Bands ask for response Revert back after evaluation Confirmation mail is setup Manage the mailing system Confirmation Sent
- 30. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event Submission successful message Evaluating the entries Manage the registering system Bands ask for response Revert back after evaluation Confirmation mail is setup Manage the mailing system Confirmation Sent Bands spread word of mouth
- 31. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event Submission successful message Evaluating the entries Manage the registering system Bands ask for response Revert back after evaluation Confirmation mail is setup Manage the mailing system Confirmation Sent Bands spread word of mouth Guidelines and instructions
- 32. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event Submission successful message Evaluating the entries Manage the registering system Bands ask for response Revert back after evaluation Confirmation mail is setup Manage the mailing system Confirmation Sent Bands spread word of mouth Guidelines and instructions Handling event requirement
- 33. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event Submission successful message Evaluating the entries Manage the registering system Bands ask for response Revert back after evaluation Confirmation mail is setup Manage the mailing system Confirmation Sent Bands spread word of mouth Guidelines and instructions Handling event requirement Event coordinating
- 34. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event Submission successful message Evaluating the entries Manage the registering system Bands ask for response Revert back after evaluation Confirmation mail is setup Manage the mailing system Confirmation Sent Bands spread word of mouth Guidelines and instructions Handling event requirement Event coordinating Contact for post queries
- 35. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event Submission successful message Evaluating the entries Manage the registering system Bands ask for response Revert back after evaluation Confirmation mail is setup Manage the mailing system Confirmation Sent Bands spread word of mouth Guidelines and instructions Handling event requirement Event coordinating Contact for post queries Queries +Update if any changes
- 36. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event Submission successful message Evaluating the entries Manage the registering system Bands ask for response Revert back after evaluation Confirmation mail is setup Manage the mailing system Confirmation Sent Bands spread word of mouth Guidelines and instructions Handling event requirement Event coordinating Contact for post queries Queries +Update if any changes Final list is prepared
- 37. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event Submission successful message Evaluating the entries Manage the registering system Bands ask for response Revert back after evaluation Confirmation mail is setup Manage the mailing system Confirmation Sent Bands spread word of mouth Guidelines and instructions Handling event requirement Event coordinating Contact for post queries Queries +Update if any changes Final list is prepared Registration closed!
- 38. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event Submission successful message Evaluating the entries Manage the registering system Bands ask for response Revert back after evaluation Confirmation mail is setup Manage the mailing system Confirmation Sent Bands spread word of mouth Guidelines and instructions Handling event requirement Event coordinating Contact for post queries Queries +Update if any changes Final list is prepared Registration closed!
- 39. ----------------------------------------------------------------------------------- ----- ---------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Pre registration Registration open Registration Entry review Confirmation Post Registration ------- ----------------- ----------------- ----------------- ----------------- Paper versions of registration Set up & test registration methods to be used -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com ------- Online registration setup in website Invites through mail and digital platform Discussion with band mates Handling Doubts and queries Follow up Setup registration backup system Bands register for the event Submission successful message Evaluating the entries Manage the registering system Bands ask for response Revert back after evaluation Confirmation mail is setup Manage the mailing system Confirmation Sent Bands spread word of mouth Guidelines and instructions Handling event requirement Event coordinating Contact for post queries Queries +Update if any changes Final list is prepared Registration closed!
- 40. Journey of the event alatustore@gmail.com
- 41. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com
- 42. Application is rolled out ✘Facebook, google docs, college Websites ✘Application : Enter all relevant details & preferences alatustore@gmail.com
- 43. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com
- 44. Music bands register ✘If college bands are both interested and available they fill the application alatustore@gmail.com
- 45. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com
- 46. Organisers confirm the band for participation ✘Organisers go through the Band’s application ✘After Screening, confirmation mail is rolled out alatustore@gmail.com
- 47. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com
- 48. Confirmed Application review ✘List of applicants are checked ✘Final list of participants is made alatustore@gmail.com
- 49. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com
- 50. Organisers check list ✘Review application for accuracy and feasibility before the official list is out alatustore@gmail.com
- 51. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list Organisers set the list Put up event posters -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com
- 52. Organisers set the list ✘Alert current Fans ✘Dry run dates are out alatustore@gmail.com
- 53. Put up event posters •Handle event queries & doubts •Call to action placed ✘Digitally poster rotationalatustore@gmail.com
- 55. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list Organisers set the list Put up event posters Plan Giveaways -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com
- 56. Giveaways ✘Alert event fans & potential crowd ✘Communicate what we are offering to the crowd alatustore@gmail.com
- 57. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list Organisers set the list Put up event posters Plan giveaways Confirm Dry run date -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com
- 58. Confirm Dry run date ✘Have a discussion with the team alatustore@gmail.com
- 59. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list Organisers set the list Put up event posters Plan giveaways Confirm Dry run date Assigning roles for the event -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com
- 60. Assigning roles for the event ✘Roles should e appointed to volunteers ✘Briefing should be done ✘Communicate with the participants about the dry run alatustore@gmail.com
- 61. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list Organisers set the list Put up event posters Plan giveaways Confirm Dry run date Assigning roles for the event Dry run stage Setting up sponsors -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com
- 62. Dry run stage ✘Setup stage for the event ✘Arrange sound system & lighting system ✘Technical backup team has to be readyalatustore@gmail.com
- 63. Setting up sponsors ✘Set up stalls & facilitate them ✘Appoint coordinators to take care of the sponsors needs alatustore@gmail.com
- 64. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list Organisers set the list Put up event posters Plan giveaways Confirm Dry run date Assigning roles for the event Dry run stage Setting up sponsors Communicate event value -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com
- 65. Communicate event value ✘Communicate why the event is going to be AWESOME! ✘Communicate the values of the event to all intersted parties alatustore@gmail.com
- 66. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list Organisers set the list Put up event posters Plan giveaways Confirm Dry run date Assigning roles for the event Dry run stage Setting up sponsors Communicate event value Equipments and setup -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com
- 67. Equipments and setup ✘Coordinate equipment & lighting ✘Keep the back end team ready ✘Microphone and instrument setup for bandsalatustore@gmail.com
- 68. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list Organisers ser the list Put up event posters Plan giveaways Confirm Dry run date Assigning roles for the event Dry run stage Setting up sponsors Communicate event value Equipments and setup Facilitate dry run -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com
- 69. Facilitate dry run ✘Evaluate and cross check the flow of activities ✘Time management alatustore@gmail.com
- 70. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list Organisers ser the list Put up event posters Plan giveaways Confirm Dry run date Assigning roles for the event Dry run stage Setting up sponsors Communicate event value Equipments and setup Facilitate dry run Interact with Audience -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com
- 71. Interact with Audience ✘Interaction with the audience in the venue ✘Help sponsors to meet their demands ✘Collect emails and other point of contacts for feedback purposealatustore@gmail.com
- 72. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list Organisers ser the list Put up event posters Plan giveaways Confirm Dry run date Assigning roles for the event Dry run stage Setting up sponsors Communicate event value Equipments and setup Facilitate dry run Interact with Audience RUN THE SHOW -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com -------
- 73. RUN THE SHOW ✘Run the show as per the time scheduled ✘Coordinate with volunteers at all levels ✘Keep the backend technical team ready ✘Be prepared for uncertainties alatustore@gmail.com
- 74. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list Organisers ser the list Put up event posters Plan giveaways Confirm Dry run date Assigning roles for the event Dry run stage Setting up sponsors Communicate event value Equipments and setup Facilitate dry run Interact with Audience RUN THE SHOW Handling event requirement -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com
- 75. Handling event requirements ✘Take care of the needs of the participants and manage crowd ✘Control the crowd, be prepared for emergency situations ✘Cover the whole event – photography & video testimonialsalatustore@gmail.com
- 76. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list Organisers ser the list Put up event posters Plan giveaways Confirm Dry run date Assigning roles for the event Dry run stage Setting up sponsors Communicate event value Equipments and setup Facilitate dry run Interact with Audience RUN THE SHOW Handling event requirement Event coordinating -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com
- 77. Event coordinating ✘Facilitate all the event coordinators ✘Supervise the event environment ✘Meet the immediate genuine requirementsalatustore@gmail.com
- 78. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list Organisers set the list Put up event posters Plan giveaways Confirm Dry run date Assigning roles for the event Dry run stage Setting up sponsors Communicate event value Equipments and setup Facilitate dry run Interact with Audience RUN THE SHOW Handling event requirement Event coordinating Rate & review -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com
- 79. Rate & review ✘Rate & review all participating parties ✘Engage the crowd till the end ✘Show the highlights of the eventalatustore@gmail.com
- 80. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list Organisers set the list Put up event posters Plan giveaways Confirm Dry run date Assigning roles for the event Dry run stage Setting up sponsors Communicate event value Equipments and setup Facilitate dry run Interact with Audience RUN THE SHOW Handling event requirement Event coordinating Rate & review Prize Distribution -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com
- 81. Prize Distribution ✘Distribute the prizes and goodies to the event winners ✘Distribute participating ✘Thanking the dignitaries and event sponsorsalatustore@gmail.com
- 82. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list Organisers set the list Put up event posters Plan giveaways Confirm Dry run date Assigning roles for the event Dry run stage Setting up sponsors Communicate event value Equipments and setup Facilitate dry run Interact with Audience RUN THE SHOW Handling event requirement Event coordinating Rate & review Prize Distribution -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com Post event review
- 83. Post event review ✘Post event meeting for discussing the success and failure points ✘CELEBRATION!!! alatustore@gmail.com
- 84. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list Organisers set the list Put up event posters Plan giveaways Confirm Dry run date Assigning roles for the event Dry run stage Setting up sponsors Communicate event value Equipments and setup Facilitate dry run Interact with Audience RUN THE SHOW Handling event requirement Event coordinating Rate & review Prize Distribution -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com Post event review Event Publishing
- 85. Event Publishing ✘Publish the event highlights in social media platforms like Facebook pages, Twitter, Instagram, press mentions e.t.c. alatustore@gmail.com
- 86. thanks!
- 87. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list Organisers set the list Put up event posters Plan giveaways Confirm Dry run date Assigning roles for the event Dry run stage Setting up sponsors Communicate event value Equipments and setup Facilitate dry run Interact with Audience RUN THE SHOW Handling event requirement Event coordinating Rate & review Prize Distribution -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com Post event review Event Publishing
- 88. ----------------------------------------------------------------------------------- -------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- Physical Evidences Customer Actions Front of stage interactions Back of stage interactions Support process ----------------------------------- Application Confirmation Planning Dry run Performance Extend ------- ----------------- ----------------- ----------------- ----------------- Application is rolled out Music bands register Organisers confirm the band for participation Confirmed Application review Organisers check list Organisers set the list Put up event posters Plan giveaways Confirm Dry run date Assigning roles for the event Dry run stage Setting up sponsors Communicate event value Equipments and setup Facilitate dry run Interact with Audience RUN THE SHOW Handling event requirement Event coordinating Rate & review Prize Distribution Event Publishing -------------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- ------- alatustore@gmail.com Post event review
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