Keynote speech reviewing in-house mediation over the last twenty years, presented by John Crawley at CMP's 'Aiming for excellence' conference, 5 December 2008, London.

1. Keynote Speech Excellence Reaps Rewards John Crawley

2. Mediation – meaningful work

3. The challenge of mediation

5. The AME Triangle Maximising Return on Investment – making sure you get the most effective service for the money you have invested . Mediator Practice Standards – ensuring that your mediators are supported and developed to provide mediation that meets emerging best practice Mediation Service Management – making sure that your service is quality-driven, effectively coordinated, managed and marketed. Equality and Diversity

9. Why it is worth it – people recuperate and grow

10. Keynote Speech Excellence Reaps Rewards John Crawley