Learn how to do market research as part of prospecting, how to target a vertical, build your network and reach your prospects - plus more! Sell better by prospecting better!
Check out all the great resources at https://www.seoreseller.com/
3. Bernard San Juan III
G E N E R A L M A N A GER
In 20 years Bernard has started 4 companies,
taken 3 web-based companies to multi-million
dollar status, launched and managed over 500
websites, and has run thousands of marketing
campaigns.
William has dedicated his 8 years as a web
professional to growing online businesses. As
lead of Business Development, he’s helped 24
of our top partners reach 6-digit monthly
revenues.
William Kramer
B U S I N E S S D E V E L O P M E N T M A N A GER
4. In the previous webinar, we talked about the
value of local SEO and how to sell it to businesses.
• Why Local SEO?
• The Evolution of Local SEO
• How to Rank Your Clients Locally
• How to Sell Local SEO
• Overcoming Objections
• New SEOReseller Partner tools to help in selling the service
TOLL-FREE 1-800-250-6106 | US (415) 625-9700
UK (44) 203-769-7710 | AU (02) 8484-1116
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5. TOLL-FREE 1-800-250-6106 | US (415) 625-9700
UK (44) 203-769-7710 | AU (02) 8484-1116
Everything you need to build your agency in one plugin:
• SEO Audit Widget
• Lead Tracker
• Web Design Portfolio
• White Label Dashboard
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6. Why Prospecting is Crucial
to Your Sales Process
What You Need to Do
Before Prospecting
The Fundamental Steps
to Prospecting
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7. Only 25% of leads are legitimate and
should proceed to sales (Gleanster Research)
Sales people waste 50% of sales
time on unproductive prospecting
The goal of prospecting: convert interest
into a conversation (a “Test Drive“ – or
in this case, an appointment)
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8. Preparing to prospect is part of
Step 0.
Considering you’ve done your
homework, your online properties
should look like this:
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13. What You Need to Do Before Prospecting
Write a compelling "About Us" information - first
impression matters.
Provide your contact details to let prospects know
how and where to reach you.
Use a profile photo that prospects can recognize
easily.
Be active - but don't overdo it. Posting too much
information can cause your followers to unfollow
you.
Tailor your posts and entire page to your audience.
Give your page a personality - be original and
creative with your posts.
Make your message clear and consistent across all
channels.
Interact with your followers.
Neglect your profile. Don’t let your profiles remain
untouched for a long time.
Be spammy. Don’t post the same promotional
message.
Ignore negative comments. Address them. (There’s
a study of how much you can convert detractors to
supporters by engaging them in X time)
Respond slowly. People love it when they get a
response within a minute.
Connect with everyone. Focus on building quality
relationships with the right people
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17. Feel free to send your questions to our panelist via chat and we’ll answer them during the Q&A portion.
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18. Determining which
vertical is workable.
Getting a fine-tuned
profile of your
prospects.
Research multiple verticals and weigh the pros and cons of each to make an informed decision.
A vertical is easier to penetrate if you have a friend that is well connected in that vertical
Understanding the
language of your
prospect.
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19. What you need to look at when doing market research:
Industry size (nationally and locally)
Average dollar spend per transaction
Customer lifetime value
Networking opportunities
Existing personal connections
• Are you related to someone in that vertical?
Your competition
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Go for a vertical that you can easily penetrate Example:
“Real Estate SEO San Jose CA”
• The 4th result is the first SEO company
• Results 1 to 3 are listing of Real Estate Companies
20. What you need to look at when doing market research:
Determining which vertical is workable.
Getting a fine-tuned profile of your prospects.
Understanding the language of your prospect
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Research multiple verticals and weigh the
pros and cons of each to make an informed
decision.
21. Getting a clearer picture of your ideal vertical
What verticals create a lot of opportunity to shake hands?
Avoid low profit margin, low volume verticals when starting.
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22. Vertical Prospect Plan A
Which vertical has a singular high ticket value?
• Cost justifying - showing prospects where they can improve their ROI.
• Find a vertical that delivers high profit margins.
• Real estate
• Car dealerships
• Cosmetic Surgery
• Cosmetic Dentistry
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23. Vertical Prospect Plan B
Which vertical creates Customer Lifetime value?
• Find a vertical that gets recurring revenue from each customer
• Fitness Gyms
• Insurance
• Printing services
• Family physicians
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24. Vertical Prospect Plan C
Which vertical creates extended networking opportunities?
• Referrals are 18% less likely to churn than non-referred prospects
• Prospects are 4x more likely to buy when referred by someone they know (Nielsen)
• Find prospects that can refer you to other prospects
•Example: A family physician can refer you to their partners
(OB-GYN, Pediatricians, Cardiologists)
•Example: An orthodontist can refer you to other cosmetic dentists,
periodontists, and general practitioners
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25. Use Eventbrite and Facebook to find events
in your target vertical and area
Find where leads are likely to converge
Look for events, trade shows, and
exposes that are happening in your area.
You want to collect email addresses
and contacts. LOTS of them.
Use the free audit tool
Choose only the events that will give you the opportunities to
network to the right people.
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26. Attend events and offer value
Look for events, trade shows, and exposes that are happening in your area.
Giving something free can create recognition and promote engagement
• Bring your phone
• Install the Free audit plugin
• Give prospects a free audit of their website and their competitor’s website
• Collect e-mails faster than you can sell pancakes
• Show your web design portfolio and have your pre-printed SLAs ready
Show your web design portfolio and have your pre-printed SLAs ready
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27. Make an Impression
Dress to match your audience
• Don’t suit up for a start-up community event
Bring a business card - have one made
Use an industry insider as your handshake (a common
connection)
•Have someone introduce you to your prospects
•82% success rate at getting a new prospect through
insider’s recommendation
Leverage your bragging rights
• Testimonials from clients
• Previous work done for your clients
You can get started by:
• Buying email lists
• Building your Client databases.
• Use tools (leads to a blog post about
prospecting for local leads, using tools
like haystack buzztack etc...()
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28. Don’t rely on your prospects to
maintain the connection - it’s your
responsibility
Be there when your prospects are ready to buy
Remember: YOU have to initiate contact. You want them to buy from YOU and not the other way around.
Nurture the relationship
• Use the CRM so you never lose your prospects between the cracks
Prospect Scoring
• Who’s hot and who’s not
• Prioritize your prospects based on their readiness to buy
Multiple touches
• It takes many attempts to turn a prospect into a sales-ready lead
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34. Invest in an e-mail distribution platform (Mailchimp)
Sending multiples of the same e-mail will make gmail algorithmically
perceive you as a spammer and may throttle your mailbox
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35. Someone Responded, what do I do now?
•Contact your project manager for a pre-intake
assessment (it’s free as long as you are closing)
•Reply immediately to your prospect with a timeline and
an offer of 2 dates for an appointment
ALWAYS BOOK YOUR NEXT CALL
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36. The Rule of the Scoreboard
• If you don’t look at the scoreboard, how do you know you’re winning?
Measure your performance:
• Open rates (Change the title of your e-mail, use the prospect’s name)
• Response rates (Create a better emotional charge in your message, less hard selling)
• Appointment rates (Offer more value, add more steps to the warming process)
• Close rates (Improve your salesmanship, go back to the Boost Your Business Webinars, practice your pitches in the mirror or
with a friend)
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37. Pay attention to their pain points and
constantly provide solutions to these.
Be there when your prospects are ready to buy
Nurture the relationship
• Use the CRM so you never lose your prospects between the cracks
Multiple touches
• It takes many attempts to turn a prospect into a sales-ready lead.
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UK (44) 203-769-7710 | AU (02) 8484-1116
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Your prospects are not just going to commit based on first
impressions alone.
38. Actionable Items to Do Right Now!
Attend events in your area
Prepare your site with the audit widget
Have a business card made
Prepare your web design portfolio and pre-print your SLAs
Find a cost effective e-mail delivery system
Use a Lead Score sheet
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UK (44) 203-769-7710 | AU (02) 8484-1116
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39. Q&A Portion, Schedule a Call
Feel free to call us at any time
for questions.
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info@seoreseller.com
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Hinweis der Redaktion
William
After the last webinar, a lot of you have learned how to close Local SEO clients, and we’ve definitely seen an increase in new campaigns.
So just as there was a request for the previous webinar, we’re doing one for Prospecting and why it’s crucial to your sales process.
We’ll focus on how to do your research and how to make the right choice for your target vertical.
William
(READ THE BULLETS)
And this is why it is so crucial that you monitor both your warming and conversion rates (in marketing, this is called segmentation). Just because you offer a ground breaking and value adding service doesn’t mean everyone will and should buy it. Consider the Pareto principle. Only 20% of those leads will contribute to 80% of your sales.
BernardRemember on the last webinar, we talked about selling the “test drive” This is all you’re doing here. You’re picking the people that are most likely to show up to a test drive. Focus your attention on the responsive and open minded ones and allocate time specifically to the ones that will give you a face to face appointment
Bernard
Bernard
Your website should be clean, professional, and technically superior with the ability to capture leads. You need to have content about both digital marketing services, and ideally if you’re niched, content specific to that vertical. If you’re dealing with real estate companies for example, make sure your imagery or other forms of rich media incorporate videos and images that are familiar to the target audience.
William
Your facebook page should be clean, professional looking, and have both reach and engagement. Make sure that your brand stands out, for example, a unique url with your brand in it will give you that distinction or a version of your logo that can blend in better with Facebook’s overall design. Also a basic thing that most people miss is making sure that your business information is complete and accurate, and adding some accomplishments or milestones wouldn’t hurt. If necessary, artificially bolster that reach and engagement level. Sites like Visitorz, and buy-cheap-social.com offer services like these that are within the budget of small companies. Approximately $15 to 25 per 1000 likes. And of course promoting your page by creating a Facebook Ad that focuses on brand awareness would be the best way to get your brand name out there.
William
Your facebook page should be clean, professional looking, and have both reach and engagement. Make sure that your brand stands out, for example, a unique url with your brand in it will give you that distinction or a version of your logo that can blend in better with Facebook’s overall design. Also a basic thing that most people miss is making sure that your business information is complete and accurate, and adding some accomplishments or milestones wouldn’t hurt. If necessary, artificially bolster that reach and engagement level. Sites like Visitorz, and buy-cheap-social.com offer services like these that are within the budget of small companies. Approximately $15 to 25 per 1000 likes. And of course promoting your page by creating a Facebook Ad that focuses on brand awareness would be the best way to get your brand name out there.
William:
Write an about us that your prospects can relate to
Using a profile PROFESSIONAL photo:
Specially if you’re good looking
This is why you need to focus on a vertical
Jeffrey Gitomer’s facebook Page
If you’re networking activities are effective you would get people to reach out to you.
Balance content creation and curation
Like borrowing content, be original. Don’t just post anybody’s content. Next your profile cannot be just a series of shameless plugs
Bernard
Your LinkedIn page needs to make you look like the pro your prospects want. You’ll need the right skill sets and the right vouches. Don’t sweat the volume of connections you have. Mind the skill vouches
You’ll want connections to vouch for your Web development knowledge, Marketing knowledge, and SEO and Adwords knowledge
Sites like Devumi.com specialize in creating LinkedIn creations.
Note: While we don’t advocate faking it till you make it, first impressions will last and you will need that first impression to dent your first few sales.
Consider this a “Scaffolding” activity
Last Step:
Reach out to people with skills you want to be vouched for and see if they will connect (testing the effectiveness of your prep)
Test the power of your profile at real events
Book yourself to 2 to 3 over the next few weeks.
Have your site, facebook page and linked in profile in your business card
Bernard
Your LinkedIn page needs to make you look like the pro your prospects want. You’ll need the right skill sets and the right vouches. Don’t sweat the volume of connections you have. Mind the skill vouches
You’ll want connections to vouch for your Web development knowledge, Marketing knowledge, and SEO and Adwords knowledge
Sites like Devumi.com specialize in creating LinkedIn creations.
Note: While we don’t advocate faking it till you make it, first impressions will last and you will need that first impression to dent your first few sales.
Consider this a “Scaffolding” activity
Last Step:
Reach out to people with skills you want to be vouched for and see if they will connect (testing the effectiveness of your prep)
Test the power of your profile at real events
Book yourself to 2 to 3 over the next few weeks.
Have your site, facebook page and linked in profile in your business card
Bernard
Market Research has one Objective:
To help you aim at the vertical where you can quickly develop expertise or can leverage existing connections with.
Bernard
What does your ideal target market look like?
Local
Have associations and a lot of events
You have an existing well connected acquaintance
Bernard
Market Research has one Objective:
To help you aim at the vertical where you can quickly develop expertise or can leverage existing connections with.
Bernard
Some beginners chase a holy grail for months preventing them from closing many smaller accounts that could be their base of recurring revenue for years to come. (don’t have all your eggs in one basket)
You don’t want to spend 80% of your energy cost-justifying and overcoming pricing objections
William
Bernard
Customer lifetime value has to do with the total ticket size of a prospect over time.
For example:
A gym membership might only cost $80 per month
BUT, each member is charged on a monthly basis
If their average customer shelf life is 2 years,
that is a lifetime value of $1,920 per customer
William
Examples:
There are 16 real estate events in Sacramento between now to the end of 2017
There are 52 family physician events from August to the end of 2017
William:
Let’s break it down:
The Good e-mail sample has the following characteristics
Feels familiar
Emotionally fertile (rapport and common ground)
Offers value first (reciprocity)
Closes assumptively
Professional looking
William:
Let’s break it down:
Here’s why some e-mails don’t work:
Feels distant, apathetic or estranged
Not emotionally charged
Not consciously positively scripted
Emotionally Sterile
Amateurish
Weak close
William:
Let’s break it down:
Great stuff! – compliment – emotional
In spite of the content being so good – reinforcement
Cursory audit – good will (Reciprocity)
To help visitors of your site like me – I’m not a stranger – this is for your users and customers
15 minute consult free of charge – no risk – minimizes sales aversion
Assertive close
William
Mailchimp is a great example, but there are other Email Distribution Programs out there that cater to your specific marketing needs.
William
Limit their choices.
Don’t ask “when would it be a good time for me to come over?”
You will 9/10 get a response that says “Just e-mail it and I’ll get in touch”
The trick to converting (and relationships) is frequent and personal contact.
Bernard
These are not the only e-mails that can work
In his Book “The Breakthrough Company” Keith McFarland advocates “enlisting Insultants.”
People that can act as consultants but are able to offer you honest candid feedback.