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Delivering Happiness
A Path to Profits, Passion and Purpose




                                         presented by



                         CONFIDENTIAL
Your host              Our guest




Daniel Debow             Tony Hsieh
 co-CEO Rypple        CEO Zappos, author of
                       Delivering Happiness
 rypple.com      deliveringhappinessbook.com
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Creating a Culture of Happiness at Work - Rypple Leadership Series

  • 1. Delivering Happiness A Path to Profits, Passion and Purpose presented by CONFIDENTIAL
  • 2. Your host Our guest Daniel Debow Tony Hsieh co-CEO Rypple CEO Zappos, author of Delivering Happiness rypple.com deliveringhappinessbook.com
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  • 67. hE<@WOD@% !  [*)E)%-")'%H*)%'H"E$%;)>(#% !  [*)E)%-")'%H*)%'H"E$%)#-% !  &"Z%-"%$"<%E)(#K"E=)%H*)%>""-%N)N"E()'% !  [*:H%Z)E)%H*)%)N"F"#'S%Q"'(FD)%:#-%#)>:FD)% !  &"Z%=:#%$"<%=E):H)%N"E)%'H"E()'%:#-%N)N"E()'% +,(-)%10%%
  • 68. 3A=P @)9OE?)QE@BD<@@T% !  i"< E)%#"H%(#%H*)%{{{{{{{%;<'(#)''R% !  d(Ea<)%-<%+",)(,%('%#"H%(#%H*)%=(E=<'%;<'(#)''R% !  i"< E)%(#%H*)%)BQ)E()#=)%:#-%)N"F"#'%;<'(#)''R% !  i"< E)%(#%H*)%'H"E()'%:#-%N)N"E()'%;<'(#)''R% !  !*(#@%;(>>)ER% +,(-)%11%%
  • 69.
  • 70. 3*+.)$-)J/2&)(/+#)$')#$0"T) (?ON) (<P)=)(?<=P) 5O9b?B<D>)M) 7OS:=D9) 5<)*<=;PA9) COQ) (B?;b?B<D>) NA9T) NA9T) NA9T) NA9T) &<W?<)"=?;9) 0BD>)-OE;) 8=a<)8OD<9)) &ED)0=@P<?) 8=P<) NA9T) NA9T) NA9T) NA9T) -:<D>).BS<) &ED)+) NM)0=SB;9) 5E9)+)*OS<) (<P)8=??B<>) 8=?=PAOD) NA9T) NA9T) NA9T) NA9T) *+,,$'"--) +,(-)%1.%%
  • 71. hA+A^hd&%&^+%+&c[V%% *+,,$'"-- % ,<O:;<)=?<)U<?9)Q=>)=P):?<>BRWDc)NA=P) NB;;)Q?BDc)PA<S)@E@P=BD<>)A=::BD<@@4) [*)#%O%>)H%{{{S%O%Z(,,%;)%*:QQ$R % [*)#%O%:=*()D)%{{{S%O%Z(,,%;)%*:QQ$R % +,(-)%14%%
  • 72. *+,,$'"--% !  !*)E)%('%:%-7$"'7"%;)*(#-%N:#$%:'Q)=H'%"K%;<'(#)''%(#=,<-(#>7% !  ="#D)E'("#% !  Q'$=*",">$%"K%;<$(#>% !  -(E)=H%N:E@)F#>% !  =<'H"N)E%:=a<('(F"#%N)HE(='% !  E)Q):H%=<'H"N)E%;)*:D("ES%)H=R% !  [*:H%(K%$"<%'Q)#H%`<'H%:%,(e,)%;(H%"K%$"<E%FN)%'H<-$(#>%:#-%,):E#(#>% H*)%-7$"'7"%"K%*+,,$'"--% !  &"Z%N<=*%*+,,$"&%="<,-%$"<%;)% +,(-)%2U%%
  • 73. 3*+.)$-)J/2&)(/+#)$')#$0"T) (?ON) (<P)=)(?<=P) 5O9b?B<D>)M) 7OS:=D9) 5<)*<=;PA9) COQ) (B?;b?B<D>) NA9T) NA9T) NA9T) NA9T) &<W?<)"=?;9) 0BD>)-OE;) 8=a<)8OD<9)) &ED)0=@P<?) 8=P<) NA9T) NA9T) NA9T) NA9T) -:<D>).BS<) &ED)+) NM)0=SB;9) 5E9)+)*OS<) (<P)8=??B<>) 8=?=PAOD) NA9T) NA9T) NA9T) NA9T) *+,,$'"--) +,(-)%23%%
  • 74.
  • 75. ^%MA[%_OMMAhAV!%Mh^IA[cho+%cV% *+,,$'"--) ,<?R<BU<>)7ODP?O;) ,<?R<BU<>),?Oc?<@@) 7ODD<RP<>D<@@) %B@BOD)M)8<=DBDc% Cf)(#>%Q:EH%"K%'"N)H*(#>%;(>>)E%H*:#%$"<E'),KG% +,(-)%2T%%
  • 77. i).J,"-)/0)*+,,$'"--) &ORa)-P=?% time C8,):'<E)%|%=*:'(#>%H*)%#)BH%*(>*G% 0;ON% time CA#>:>)N)#H%|%FN)%q()'G% 8<=DBDc)M)*BcA<?),E?:O@<% time Cf)(#>%Q:EH%"K%'"N)H*(#>%;(>>)E%H*:#%$"<E'),KG% +,(-)%20%%
  • 78. hAdcIIAV_A_%fcco+% ,"+6% d*(Q%d"#,)$% .&$5+#)#"+!"&-*$,) _:D)%?">:#S%W"*#%o(#>%}%&:,))%M('=*)E6[E(>*H% 0/2&)*/2&)3/&6)3""6) !(N%M)EE(''% *+,,$'"--)*J,/.*"-$-) W"#:H*:#%&:(-H% +,(-)%21%%
  • 79. d"#H:=H%(#K"%:#-%H"<E'k% !  "S=B;)POD9j><;BU<?BDcA=::BD<@@QOOa4ROS)bO?L) "  !*('%QE)')#H:F"#% "  ME))%=<,H<E)%;""@%% %[D<<>):A9@BR=;)S=B;BDc)=>>?<@@) !  (O)PO)AK:LMMPOE?@4k=::O@4ROS)bO?L) "  !"<E%"K%P:QQ"'%"x=)'%Z*)#%$"< E)%#)BH%(#%?:'%L)>:'%% %CH:@)'%:;"<H%:#%*"<EG% +,(-)%22%%
  • 80. ghA^!%% fv+OVA++% ,?OfP@% ,=@@BOD% ,E?:O@<% +,(-)%2.%%
  • 81. ghA^!%% fv+OVA++% *+,,$'"--) ,?OfP@% ,;<=@E?<% time ,=@@BOD% ,=@@BOD% time ,E?:O@<% ,E?:O@<% time +,(-)%24%%
  • 82. 3A=P)l)Ob)9OE?)WS<)>O)9OE)N=DP) PO)@:<D>);<=?DBDc)=QOEP)PA<) -7$"'7")Ob)*+,,$'"--T) *ON)R=D)PA<)-7$"'7")Ob)*+,,$'"--)A<;:)9OE?) QE@BD<@@1)9OE?)Q?=D>1)=D>)9OE?@<;bT) +,(-)%.U%%
  • 83. $b)PA<)?<@<=?RA)@AON@)PA=P)) UB@BOD)M)S<=DBDc)M)ABcA<?):E?:O@<) ;<=>@)PO)*+,,$'"--e) 3A=P)B@)9OE?)ROS:=D9 @)ABcA<?):E?:O@<T) 3A=P)B@)9OE?)ABcA<?):E?:O@<T) +,(-)%.3%%
  • 85. !<;BU<?BDc)*+,,$'"--) #<=?D)SO?<)=D>)mOBD)PA<)SOU<S<DPn ) ZZZR-),(D)E(#>*:QQ(#)'';""@R="N% m<DDj><;BU<?BDcA=::BD<@@QOOa4ROS) POD9j><;BU<?BDcA=::BD<@@QOOa4ROS)
  • 86. 89)D<N)QOOa)B@)WP;<>) !<;BU<?BDc)*=::BD<@@ ) 'ON)=U=B;=Q;<)BD)QOOa@PO?<@ ) NNN4><;BU<?BDcA=::BD<@@QOOa4ROS) +,(-)%.5%%
  • 87.
  • 88. Want an easy way to use Tony’s best practices in your workplace? Try Rypple today! Contact us to learn how: events@rypple.com presented by