R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015

APRIL 2015
£35.00
EDITOR: SEAN DUD LEY
TECHNOLOGY ROA DM A P R E GIO N AL PERSPECTIVES
VIEWPOINTS, PROFILES, SOLUTIONS PARTN ER DIRECTO RY
Public Sector
Global Outlook

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A
t a time when the public sector is looking to improve citizen services, while
reducing costs and boosting worker productivity, our customers are looking to us
to provide intelligent, cloud-first, mobile-first products and services to support
their efforts. In the last year in particular, we have made significant strides to deliver on our
vision to build technologies that span multiple platforms in order to create true systems
of intelligence – something Microsoft CEO Satya Nadella recently spoke about during the
Convergence 2015 conference.
“With the advent of unlimited computing capacity in the cloud as well as new rich data
platforms that have the ability in real time to reason over data, we now can build these
systems of intelligence,” he said.“Now these systems of intelligence don’t sit in isolation.
They, in fact, build on the entire digital fabric that we have with the systems of record and
systems of engagement, and create one feedback loop.”
Today, many public sector organisations are embracing the power of the cloud.
From Office 365 and Microsoft Azure to Dynamics CRM Online, our customers are
increasingly turning to our agile, industry-tailored cloud services with the knowledge that
their data is safe and they’re fully compliant with government regulations.
You can find out more about some of the latest trends taking hold across the public sector
in the technology roadmap and regional perspectives sections of this latest edition of
Public Sector Global Outlook. You can also read some of the best examples of how public
sector organisations are benefiting from cutting-edge technology implementations, and
learn about the many industry-specific offerings currently available on the market in the
case study and solution profile section starting on page 35.
Finally, our comprehensive partner directory provides detailed business information
about some of the most innovative IT solutions and services providers in the industry
from across the globe, helping you to make positive and informed technology investment
decisions for your own organisation.
I hope you find this guide a valuable and informative resource.
WELCOME
A new era of
IT intelligence
PER BENDIX OLSEN : MI CR OSOF T
1

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IT ADVISORY
The transformation
towards a digital
government
In order to create value, today’s CIOs must
lead the organisation in using technology
to enable innovation and advance the
transformation agenda.
KPMG helps clients take a holistic view to
successfully adapt, to better anticipate
and cope with continuous changes.
Hans Donkers
Partner IT Advisory
donkers.hans@kpmg.nl
Joost van der Vis
Director IT Advisory
vandervis.joost@kpmg.nl
www.kpmg.com/nl/
kpmgcrimsonwing
© 2015 KPMG Advisory N.V.

CON TENT S
10
08
0 8 P RODUCTI V I T Y AT ANY TIME, ON
ANY DEV I CE: We look at how Microsoft is
driving change across the public sector and how
organisations are improving services for citizens
10 OPERATI NG SYSTEMS: Thanks to its rich
application platform and touch-first user interface,
Microsoft’s Windows operating system is enhancing
mobility and productivity across the public sector
12 DEV I CES AND STUDIOS: Dedicated
workstations, tablets, smartphones and convertible
laptops are helping to drive productivity
14 A PPLI CATI ONS AND SERVICES:
Microsoft is making good on its vision to deliver
seamless experiences across multiple platforms
16 CLOUD AND ENTERPRISE: With
Microsoft’s offerings, organisation’s can use the
cloud in ways that suit them best
17 D Y NAMI CS: Companies are benefiting from
more product updates, richer industry capabilities
and flexible deployment options
18 MAKING THE MOST OF DIGITAL: Public sector
organisations need to embrace digital technologies to help drive
innovation and transform the lives of citizens
20 NORTH AMERICA: US cities are improving their efficiency
and their economy with new technologies
22 EUROPE, MIDDLE EAST AND AFRICA: Governments
across the EMEA region are meeting objectives thanks to a range of
cloud-based solutions
24 ASIA-PACIFIC: A growing number of governments are
looking to embrace IoT and big data to enable smart cities
25 L ATIN AMERICA: Public sector organisations are
adopting cloud and mobile technology to improve transport,
safety and education in the region
16
5
TECHNOLOGY ROADMAP
REGIONAL PERSPECTIVES

6 www.onwind ow s.c om
2 7 SL AV KO V I DOV I C: With Microsoft’s
offerings, organisation’s can use the cloud in ways
that suit them best
3 1 COLI N REI D: How mobile can help health and
social care organisations improve patient care
3 5 SZ W I NSPECTORATE: Aia Software’s
ITP solution helps Dutch ministry improve
correspondence regarding employment
conditions violations
3 7 DI G I TAL AGRI CULTURAL REGISTER:
ATS’ e-government solutions improve interoperability
between public information systems in Romania
3 9 CI T Y AND COUNT Y HEALTHCARE
G R O UP: The BPA Solution suite saves management
time at both the branch and the head office
4 1 FCC AQUALI A: CIC Consulting helps
company improve its water distribution services in
Santander, Spain
43 LEWISHAM SOUTHWARK COLLEGE:
Cisilion transforms communication and
collaboration for London College
45 BISHOP GROSSETESTE UNIVERSIT Y:
Collabco boosts student learning experience with
Office 365-based portal
47 EAST TALLINN CENTRAL HOSPITAL:
Commit helps Estonian hospital improve breast
cancer care
49 LIVING TOMORROW: Flexamit helps
Belgian innovation organisation move to the cloud
51 GREATER STOCKHOLM PUBLIC
TRANSPORT: Hogia helps Swedish transport
network issue real-time traffic updates
53 PANTEIN HOSPITAL: Dutch hospital
digitises medical files with I-FourC’s ePapering
solution
55 STOCKHOLM CIT Y: Informator trains admin
department to use Outlook, Lync and SharePoint to
help improve collaboration
57 CIT Y OF WIT TEN: Optimal Systems
introduces enterprise content management system at
German city administration
58 CROATIAN MINISTRY OF FINANCE –
CUSTOMS ADMINISTRATION: Government
administration modernises its business processes
59 VIRGIN CARE: TotalMobile automates clinical
record management to enable community nurses to
spend more time with patients
61 BISCAY TIK FOUNDATION: Spanish
organisation uses WISeKey’s Identity Semantics
solutions to ensure compliance with European Union
identity regulations
VIEWPOINTS
PROFILED
CONT EN TS

7
6 3 MI LKMAP: EVRY’s MilkMap solution
assures donor breast milk is handled correctly in
healthcare facilities
6 5 GD I ENSEMB LE PL ATFORM: Organisations
can boost performance while reducing IT costs with
GDi’s solution
67 ROI SERVICES: Softlanding’s services
ensure organisations get full value from their
Microsoft investments
69 GOVERNMENT MOBILIT Y PACK:
Sparked’s government app suite facilitates flexible
working for staff
71 COLUMNA SERVICE LOGISTICS:
Systematic uses Microsoft platforms and location
solutions to help hospitals optimise logistics
73 DIGITAL INFORMATION SYSTEMS:
VisioSign’s systems help public sector
organisations manage meeting room facilities
75 ETR.NET: WAMTechnology CC develops
and supports a critical tuberculosis and HIV
surveillance tool
77 G-CLOUD PORTFOLIO: Ymens boosts the
service delivery levels of Romanian public institutions
SOLUTIONS
PARTNER DIRECTORY 79 DIRECTORY: Search our extensive A to Z
directory of Microsoft technology partners that
offer best-of-breed solutions for the public sector.
The index lists partners by solution area and
provides company descriptions for Microsoft
partners, as well as contact details if you are
interested in collaborating with a featured partner.

TEC HNOLOGY R OADMAP
Productivity at any
time, on any device
Microsoft’s cloud-first, mobile-first technology developments are driving
change across the public sector, helping organisations better serve citizens
and be more productive
Nearly a year since CEO Satya Nadella announced
that Microsoft would be making bold changes to
help it build productivity experiences and platforms
for the mobile-first,cloud-first world,and it seems
the company is making good on its promise.
Now focused on being a platform and
productivity company, Microsoft has been busy
making its products widely available to users across
multiple platforms and operating systems – from
new integrations between Office and Salesforce to
free Microsoft Word, Excel and PowerPoint apps
for iPhone and Android users.
“Mobility for us goes beyond just devices and
while we’re certainly focused on building great
phones and tablets, we think of mobility more
expansively,” said Nadella in the Microsoft
Earnings Release FY14 Q4 conference
call. “We think of the opportunity
that comes from running our
productivity experiences
– on Windows, iOS
and Android devices.
Office 365 and Dynamics
software-as-a-service
offerings are targeted here.
We also see great opportunity in simplifying and
managing the user experiences spanning multiple
devices, ecosystems with our identity management,
device management and data security.”
To achieve this, the company is continuing
to evolve popular productivity products such as
Skype, OneDrive, OneNote, Outlook, Word, Excel,
PowerPoint, Bing and Dynamics, while the cloud OS
remains at the centre of all of its product offerings.
The company is also set to launch its brand new
Windows 10 operating system this summer, while
continuing to build its own hardware, including its
newly branded Microsoft Lumia devices and the
recently unveiled Surface 3.
“In everything we do with our Windows OS
and first-party devices, we will light up our digital
work and life experiences,” said Nadella. “We are
approaching the Windows OS business with a bold,
challenger mindset and pushing both the product
and business model forward. We’re not in hardware

9
for hardware’s sake and the first-party device
portfolio will be aligned to our strategic direction
as a productivity and platform company.”
Microsoft’s developments have huge
implications for the public sector. From modern
productivity platforms to rich mobile experiences
and government cloud solutions, Microsoft and
its partners are providing the game-changing
solutions that organisations need to improve
citizen service, reduce costs, boost productivity and
innovate for the future.
The following pages provide an overview of
how Microsoft is delivering on its commitment to
make cutting-edge developments across each of its
product groups and how these technical advances are
impacting public sector organisations worldwide.
In the last year Microsoft has been making its products available for multiple platforms and devices

Operating Systems
With its rich application platform and a touch-first user interface, Microsoft’s
Windows operating system enables new mobility and productivity scenarios
for public sector workers
InOctober2014,Microsoftrevealeddetailsof itsnew
Windows10operatingsystem(OS).Packedwith
advancedfeaturesthathavebeenspecificallydesigned
forbusinessusers,Windows10hasanupdateduser
experience,aswellasnewenterprise-gradesecurity,
dataprotectionandmanagementcapabilities.
“Windows 10 represents the first step of a
whole new generation of Windows, unlocking new
experiences to give customers new ways to work,
play and connect,” said Terry Myerson, executive
vice president of Microsoft’s OS group.“This will
be our most comprehensive OS and the best release
Microsoft has ever done for our business customers,
and we look forward to working together with our
broader Windows community to bring Windows 10
to life in the months ahead.”
Windows 10 also marks the return of the operating
system’s famous start menu. The feature, which was
a key component in Windows 7,Vista and XP, was
dropped in Windows 8. Now, it’s back, although it
has been updated to reflect the operating system’s
evolution. Most notably, it combines aspects of the
classic Windows 7 start menu with the modern Live
Tiles user interface that was introduced in Windows 8.
On the left hand side, the menu is very similar to how
it was in Windows 7,Vista and XP, but on the right
hand side a new space has been added for users to
customise with their favourite apps, programmes and
websites that are displayed in the form of Live Tiles.
According to Microsoft, Windows 10 has been
designed to be the greatest platform yet for business
users.“It’s not just more familiar from a user
experience standpoint,” said Jim Alkove, who leads
the Windows enterprise program management team.
“We have built so much of what businesses need right
into the core of this product – including enterprise-
grade security, identity and information protection
features, reducing complexity and providing a better
experience for the modern needs of business.”
One new security feature coming to the operating
system is Windows Hello, which will allow users to
unlock their Windows 10 devices using facial, iris or

11
fingerprint recognition. The biometric authentication
technology is built on asymmetric key cryptography
and has been developed over the years based on what
Microsoft has learned with Kinect.
Microsoft has also introduced a number of new
features to Windows 10 to make the experience of
using a desktop or smartphone as seamless as possible.
Doing away with Windows Phone, Microsoft has
made it so that users of any type of device will now be
using one single Windows 10 operating system.
“Windows 10 will support the broadest device
family ever,” said Myerson.“Windows 10 will inspire
new scenarios across the broadest range of devices,
from big screens to small screens to no screens at all.”
Microsoft’s Joe Belfiore, vice president of the
Operating Systems group, recently demonstrated
some new tweaks to Windows 10, including its
Continuum feature, which gives users the ability to
easily switch between desktop and tablet mode.
The feature means that the operating system now
works better with devices that support both a mouse
and keyboard, and touch input, such as Microsoft
Surface. When the keyboard is connected, Windows
10 stays in desktop mode, and once the keyboard is
removed the user is prompted to switch to the touch-
first, tablet mode.
Microsoft has also developed a version of Windows
10 that is optimised for devices that are smaller than
8-inches, such as smartphones, phablets and small
tablets. This mobile version still includes all the
functionality of Windows 10, but is presented in a
format optimised for smaller screens.
“It’s designed to go with your PC as a great
companion,” said Belfiore.
Windows Phone 8.1 users will be able to get
their hands on Windows 10 for free. They will also
have access to free‘universal’ versions of Microsoft
applications, including Word, PowerPoint and
Outlook, which are designed to run on PCs, tablets
and small devices.
Microsoft’s Joe Belfiore on stage demonstrating Windows 10 in October 2014

Devices and Studios
New Windows devices, ranging from dedicated workstations to
tablets, smartphones and convertible laptops, are enabling more
productivity scenarios
In March of this year, Microsoft introduced a new
Surface tablet to its line-up – a thinner, lighter and
lower cost alternative to its flagship Surface Pro 3.
Starting at US$499, the Surface 3 sits between the
RT model – which it is replacing – and the Pro in
terms of price. But unlike its RT predecessors, this
tablet runs the full version of Windows 8.1 (which
can be upgraded to Windows 10 once the new
operating system is available) and Office, including
desktop applications. It also supports pen input.
Still designed to serve as a laptop replacement,
the new tablet looks fairly similar to the Pro, but
is slightly smaller with its 10.8-inch screen. It has
front- (3.5MP) and rear-facing (8MP) cameras, a
reported ten-hour battery life, and is powered by
Intel’s Quad-core Atom processor.
According to Microsoft, this version is aimed at
users that don’t quite need the full power of the Pro.
“If you do very demanding work – things
like editing and rendering video or complex 3D
modelling – then the power and performance
of a Surface Pro 3 is for you,” said Panos Panay,
corporate vice president of Microsoft Surface.“If the
majority of your work is less intense – working in
Office, writing, using the internet, and casual games
and entertainment, then you’ll find that Surface 3
delivers everything you need.”
The University of Phoenix, BASF, Emirates and
Prada have already committed to purchasing and
deploying Surface 3 across their organisations.
Microsoft’s Windows Phone is also going from
strength to strength, with Windows Phone partners
accounting for 56% of the global smartphone market,
according to research analysts IDC.
In July 2014, Microsoft announced that it would
be integrating its phone business group with the
Nokia Devices and Services unit it acquired in April
2014 to align with its new platform and productivity
strategy. It has since been phasing out the Nokia
brand from its product line, including rebranding its
Nokia Lumia devices.
Speaking to Nokia Conversations in October
2014, Tuula Rytilä, senior vice president of marketing
for the Phones division at Microsoft, said that the
transition from Nokia Lumia to Microsoft Lumia is
fully underway. The company has since backed this
up by releasing two new mid-market Lumia models at
Mobile World Congress – the Lumia 640 and Lumia
640 XL – both of which run on Windows Phone 8.1
but will be upgradeable to Windows 10 later this year.
Also in Microsoft’s Devices and Studios engineering
group is Xbox and Kinect, and, at the end of last year,

The new Surface 3 is still a tablet that can
replace your laptop but it’s thinner, lighter
and more affordable than the Pro
the company made its Windows SDK 2.0 available for
Kinect v2 sensors.
The new software development kit features more
than 200 improvements and updates, including
enhancements to Visual Gesture Builder, Kinect
Studio and Kinect Fusion. It also means that it is
now possible to commercially deploy Kinect apps
in the Windows Store, making it easier to deliver
applications that feature gesture control, body
tracking and object recognition to customers.
At the same time, the company released the Kinect
Adapter for Windows – a piece of kit that enables users
to attach their Kinect for Xbox One sensor to Windows
PCs and tablets, meaning that both this sensor and
Kinect for Windows v2 perform identically.As a result
of this release, Microsoft has since ceased production
of Kinect for Windows v2 sensors, although it has
said it will continue to support the existing model
and it remains committed to Kinect as a development
platform on both Xbox and Windows.
“We think this (Kinect) is the future,”said Terry
Myerson at Build 2014.“We think this is the way that
we will all be interacting with our computers in some
time. These cameras are going to become pervasive,
and I would encourage all of us to really be creative
about how we can take advantage of them.”
13

In recent months, Microsoft has announced several
new and updated applications and services in its
Office suite, including Microsoft Office for iPad,
free Microsoft Word, Excel and PowerPoint apps
for iPhone and Android users, plus a new Outlook
on iOS and Android.
This is a significant next step for Microsoft as
it continues to deliver on its vision to develop its
software and services for every device. And it’s a
strategy that seems to be going down particularly
well with customers – since Microsoft first launched
the Office for the iPad app in March 2014, it has
been downloaded more than 40 million times.
Not forgetting its own operating system, Microsoft
has also recently unveiled Office apps, including
Word, Excel and PowerPoint, for Windows 10.
Optimised for touch and mobile use, these apps
are helping advance Microsoft’s mission to bring
‘unparalleled productivity of Office to everyone, on
every device’.
“Over the past 12 months, you’ve seen us
reimagine the traditional Office experience for a
mobile-first, cloud-first world,” said Julia White,
general manager for the Office Product Management
team, in an Office Blogs post.“The next step in
this journey is the delivery of touch and mobile
optimised versions of Word, Excel, PowerPoint,
OneNote and Outlook for Windows 10.”
Coming soon is the latest version of Microsoft’s
enterprise collaboration platform, SharePoint
Server 2016, which will be publically demonstrated
for the first time at the Ignite conference in May.
Microsoft’s social and productivity tools are now available on
Windows, iOS and Android, delivering on the company’s vision to
deliver seamless experiences across multiple platforms
Applications and Services

In the last year, Microsoft has made its Office portfolio available on iOS and Android
15
White recently shared some details about
the upcoming version, stating that “it has been
designed, developed and tested with the Microsoft
software as a service strategy at its core, drawing
from SharePoint Online.”
She said that customers can look forward to
enhanced, flexible deployment options, improved
reliability and new IT agility, enabled for massive scale.
In line with this,White explained that Microsoft is
exploring ways in which customers can take advantage
of hybrid deployments of the new SharePoint Server.
“With SharePoint Server 2016,in addition to delivering
rich on-premises capabilities,we’re focused on robust
hybrid enablement in order to bring more of the Office
365 experiences to our on-premises customers,”she said.
“Over the past 12
months, you’ve seen
us reimagine the
traditional Office
experience for a mobile-
first, cloud-first world,”

Cloud and Enterprise
Microsoft’s cloud offerings give organisations the flexibility they
need to take advantage of the cloud in a way that suits them best
Microsoft CEO Satya Nadella has recently
outlined how Microsoft is delivering the
industry’s most complete cloud.
Speaking at an event in San Francisco in October
2014, Nadella announced several enhancements
to its cloud computing platform Microsoft
Azure, including the new Azure G-series of
virtual machines and Premium Storage, as well
as the general availability of the Microsoft Cloud
Platform System – an Azure cloud in a box.
At the TechEd Europe event at the end of
October, Microsoft also unveiled Azure Batch and
Azure Automation.
Available in public preview, Azure Batch takes
advantage of the technology from GreenButton,
which was acquired by Microsoft earlier in 2014.
The solution allows customers to deploy massive
scale-out jobs, with access to thousands of cores, to
solve complex problems with just a few clicks and
no infrastructure investment.
According to Vibhor Kapoor, director of
Microsoft Azure product marketing, the solution
“delivers job scheduling as a service, making it easy
to run large-scale parallel and high performance
computing work in Azure.”
Azure Automation is already generally available.
It automates time-consuming tasks across Azure
and third-party environments, reducing the risk
associated with repetitive manual processes.
“With these new services and what we bring to
market in the future at an aggressive pace, our goal
is to power scale, choice and innovation in your
business,” said Kapoor.
In line with this, Microsoft is committed to
helping public sector organisations leverage the
cloud in a way that meets their needs by launching
government-specific cloud solutions and services.
For example, the Microsoft Azure Government,
Dynamics CRM Online for Government and
Office 365 Government platforms have all been
designed to help government agencies integrate
disparate on-premises, cloud and data systems,
while enabling seamless communication and
collaboration. At the moment, Azure Government,
Dynamics CRM Online for Government are just
available in the US.
“The Microsoft Cloud for Government is the most
complete cloud for any government organisation
aiming to be more productive, agile and efficient
in today’s mobile-first and cloud-first world,” said
Nadella.“We are proud to offer Azure, Office 365 and
Dynamics CRM Online to the growing number of
government agencies that are ready to deploy leading-
edge cloud computing solutions.”
www.onwind ow s.c om16
Microsoft CEO Satya Nadella spoke at a Microsoft Cloud Briefing in October about the company’s complete cloud offering

Organisations using Microsoft Dynamics are benefiting from more product
updates, richer industry capabilities and flexible deployment options
Dynamics
At the beginning of January, Microsoft Dynamics
CRM Online for the US Government became
generally available.
The solution, which is specifically targeted at US
government workers, was first mentioned at the
Government Cloud Summit event, which took place
towards the end of 2014. At the time, Bob Stutz,
corporate vice president of Microsoft Dynamics
CRM, explained that Dynamics CRM Online for
Government would “provide a secure environment
for government organisations to collaborate in real
time, leveraging an agile platform that is built for
rapidly changing business requirements.”
The online case management solution is based
on the Microsoft Dynamics public cloud offering
and has been designed to be FedRAMP compliant.
It also allows government customers to deploy
their current solutions both on premises and in
the cloud through hybrid cloud capabilities, and
through integration with Microsoft Azure and
Office 365 government community clouds.
According to Kirill Tatarinov, executive vice
president of the Microsoft Business Solutions
Group, this release is a significant step in
Microsoft’s journey to “provide government
customers the same functionality that millions of
businesses now enjoy – delivered as a service from a
secure, government community cloud.”
For those outside the US, the latest version of
Microsoft Dynamics CRM is proving an ideal
solution for better serving citizens. The Spring
’15 release of Dynamics CRM, which Microsoft
says it will be making available to customers soon,
includes a number of new features such as a social
centre where marketing, sales and service teams
can monitor social topics and engage directly
with social communities; text mining, cloud
visualisation and an activity map for tracking social
media; and updated mobile scenarios to make it
easier to use Dynamics CRM on mobile devices.
In addition, the Spring ‘15 release marks the
start of Parature’s integration with Dynamics
CRM for knowledge management. This means
that customer service agents will have knowledge
integrated into their daily service interactions out
of the box.
Speaking during the Convergence keynote, Kirill
Tatarinov, executive vice president of Microsoft
Business Solutions, said that the new release
“delivers amazing business process innovation,
performance, productivity, (and) deep integration
with Office.”
17
The Spring ’15 release of Dynamics CRM features new social
monitoring capabilities

REGIONAL PER SP ECTIVES
Making the most of digital
Public sector organisations need to embrace digital technology as a tool to
drive innovation and transform how they engage with citizens
The public sector is evolving at an astronomical
pace, with the constant pressure of reduced
budgets presenting a daily challenge to
organisations who need to find ways of making
dramatic improvements in terms of service and
efficiency, while spending less.
“It is important that cost reduction is done in a
way that is sustainable in the long term and does not
negatively impact on the key characteristics needed by
public bodies to survive and thrive in the long term:
innovation, agility, connectedness and transparency,”
explained Scott McIntyre, global government and
public services co-leader at professional services firm
PWC, in a recent blog post.
To succeed in this new reality, public agencies
across the globe need to embrace digital technology
as a tool to drive innovation, transform how they
engage with citizens, foster the interaction of
citizens with each other and explore how outcomes
can be better secured, resulting in innovative and
effective public services.
“The appreciation of the integral role that
technology plays across business sectors is evident
in our Government and the Global CEO survey,”
said Neel Ratan, global leader of PWC’s digital
government network, in his blog. “58% of the
CEOs surveyed are concerned about the speed
of technological change (47% last year), with the
response rising to 64% for state-backed CEOs.”
Ratan explains that, like private sector businesses,
there is great potential to create much value from
digital. In terms of operational efficiency, digital
offers the opportunity for greater self-service,
customisation of services and automation of
transactions such as benefits and pensions, for
those with access to the technology. If electronic
records, for example those for patients and social
security, can be shared across agencies, not only can
duplicative costs be saved, but also a better service
can be offered. And sharing services means that they
can be offered more cheaply on the front line.
Analysts at McKinsey agree. According to
the recent report Public-sector digitization: The
trillion-dollar challenge, capturing the full potential
of government digitisation could free up to US$1
trillion annually in economic value worldwide.
One example of how governments are already
embracing digital technologies is through the
adoption of the cloud.“Mobility is a fast-growing
trend in government today, and mobility solutions are
usually made possible because of cloud technologies,”
said Joe Macri, Microsoft vice president for EMEA
Public Sector, in a recent blog post.“The same can be
said for social media, big data analytics, or self-service
business intelligence. These trends are often viewed as
doing the most to accelerate government innovation,
and this innovation can best be realised when
governments embrace cloud technologies as part of
their infrastructure.”
“Since 2010 at least fifty governments have
published strategies or initiatives that focus on
cloud computing, with the trend accelerating in
the last year,” explained Paul Nicholas, Microsoft’s
senior director of Trustworthy Computing, in
“Mobility is a fast-
growing trend in
government today, and
mobility solutions are
usually made possible
because of cloud
technologies”

his blog. “This growing focus on cloud adoption
demonstrates that governments, like businesses,
have a keen interest in realising the benefits of
cloud computing – often not just for the public
sector, but their countries as a whole.”
However, while those organisations that are
already embracing digital are reaping the rewards,
according to Ratan, there is still a lack of digital
capacity and capability in many public sector
businesses.“To make the most of the opportunities,
but also manage the risks, public sector
organisations therefore need to develop a clear
vision, strategy and plan to get the most value out
of their digital investments,” he said.“Public bodies
also need to develop their capacity and capability
in terms of data collection, management and
analytics in order to produce the quality insight and
intelligence required to underpin their strategies and
plans and to make more informed and evidence-
based policy and operational decisions.
“Indeed, public agencies do not need digital
strategies: they need strategies for the digital age,
in combination with the appropriate controls
to ensure organisations and departments are
responsible, accountable and delivering real value
for money.”
19
Organisations across the public sector are looking into ways they can digitise their processes

North America
Cities across the US are becoming smarter, more efficient and more
economical thanks to a wide range of new technologies
For the first time in history,more humans live in
cities than in rural areas.This is the case across the
world,but in North America this trend is at its peak.
According to the UN,82% of the North American
population live in cities today – a number that is
expected to grow to more than 90% by 2050.
Governments are increasingly feeling the
pressure of this urbanisation, and are turning to a
wide range of technologies to help. According to
a recent report from Pike Research, investment in
technology related to smart cities will total US$108
billion between 2010 and 2020 and, by 2020,
annual smart city investment will hit almost US$16
billion a year.
Microsoft is working hard to equip cities across
the US with the technologies they need to become
smarter, delivering a wide range of solutions which
have one thing in common: the cloud.
“We’re very proud that customers in the public
sector are already seeing the benefits of the
Microsoft Cloud for Government, including the
states of Texas and Alabama, and King County,
Washington. We’re also delighted that over 100
partners are betting on the Microsoft Cloud for
Government,” said Kimberly Nelson, Microsoft’s
executive director of state and local government
solutions, in a recent blog post. “When it comes
to the cloud, my hope – dare I say prediction – is
that more than a quarter of US cities continue
the momentum by embracing the Microsoft
Cloud for Government and realising the value of
greater productivity, agility and efficiency, with
the assurance of secure, private and trustworthy
computing. Let’s hope these cities collaborate on
shared services to reduce redundancy and improve
services, and build those services on an existing
cloud infrastructure like the Microsoft Cloud for
Government, rather than trying to build a new
cloud infrastructure.”
The internet of things (IoT) is also making a
huge impact in transforming cities. Research firm
IDC predicts that by 2018 “cities and metropolitan
areas will represent at least 25% of government
spending on deploying, managing and realising the
business value of the IoT. At this point, mostly large
cities are deploying point IoT solutions, but this
will change as midsize cities realise benefits.”
Delivering on the value of IoT, Microsoft is helping
launch a new initiative that brings together companies,
research institutions, civic organisations and the
government in the US city of Chicago, with the aim of
developing innovation within urban infrastructure.
The CityWorks initiative will see smart and
sustainable solutions that have been developed by

Microsoft tested in Chicago, with a view to making
improvements to cities around the world.
“Chicago is particularly suited to the
development and validation of innovative ideas
in this space, due to the commitment of local
government, business and research leaders to urban
tech experimentation – exploring how technology
can help make the city a safe and rewarding place
for residents to live, work, learn and innovate,”
said Dan’l Lewin, Microsoft’s corporate vice
president of Technology and Civic Engagement.
“Chicago is composed of neighbourhoods that
vary across many of the systems described above.
That variability contributes to it being an ideal test
bed for how new innovations can impact different
environments and communities and be adopted
into existing economic and social systems.”
The CityWorks initiative presents the
opportunity to bring together multiple
organisations and develop sustainable partnerships
that focus on community priorities, the policy
environment and technological innovation.
“We look forward to working with all of the
CityWorks partners and applying Microsoft
expertise in leveraging and integrating technology,
data and information to make urban areas stronger,
safer, healthier and more resilient,” added Lewin.
“The ultimate outcome will be taking creative new
approaches developed here and deploying them at
scale in entire cities across the globe.”
21
The new CityWorks initiative in Chicago aims to drive urban innovation

Europe, Middle East
and Africa
Cloud-based solutions are helping governments across the EMEA region meet
their top objectives of saving money while serving citizens more efficiently
Public sector IT cloud services will account for more
than half of worldwide software,server and storage
spending growth by 2018, according to a recent
report by IDC which says that that public sector
cloud spending will grow from US$56.6 billion in
2014 to more than US$127 billion in 2018.
The adoption of ‘cloud-first’ strategies by public
sector organisations will be one of the main factors
driving the growth, according to the report. These
types of strategies have been heavily embraced by
governments across Europe, Middle East and Africa
(EMEA) in particular, with the UK leading the way.
“The UK government is a global leader in
promoting public sector use of cloud technology
and Microsoft is proud to support this endeavour
at every step of the way,” explained Jesse Stanchak,
social media community manager at Microsoft,
in a recent blog post. “The government’s cloud-
first policy ensured that government departments
would opt for cloud tools as a first solution and
Microsoft has long been a leader in the cloud
productivity space. The government created the
Digital Marketplace to ease the procurement
process for buying cloud services. Microsoft was an
early supporter of this initiative, and was the only
global cloud provider to achieve pan-government
accreditation to ‘Official’ for its cloud tools.”
One example of just how successful the cloud
has been in the UK comes from Wiltshire Council,
which serves nearly half a million citizens in
southwest England. The council has used the cloud
to cut its IT spending by £5 million a year, which
equates to around 25%.
“The council was the first in the UK to
complete an organisation-wide implementation of
Microsoft Office 365 as part of a cloud-based IT
transformation strategy designed to accommodate
tight public-sector budgets while improving
service delivery to citizens,” said Per Bendix Olsen,
Microsoft’s director of partner strategy for the
Worldwide Public Sector, in a recent blog post.
Elsewhere across EMEA, governments are seeing
real-life examples of how the cloud improves
the lives of citizens. “In health and social service
agencies, for example, cloud-based solutions enable
caseworkers to do things they couldn’t do before,”
Olsen explained. “The Netherlands improved its
delivery of youth services with help from Microsoft
partner WinVision, which launched WinCare
– a cloud-first, mobile-first solution based on
Microsoft Office 365 and Dynamics CRM Online.”
The WinCare solution replaces paper records
with a centralised location to manage social
services information, while offering families round-
the-clock access to their treatment programmes.
“Instead of going back to the office, caseworkers
now access the latest information and update their
files in real time on Windows 8 tablets while they’re
“By moving critical
Microsoft solutions to
the cloud, we will not
have to worry about
support, backups, or
disaster recovery”

with families in their homes,” Olsen added. “They
also collaborate electronically with co-workers on
cases and action plans, greatly improving outcomes
for the families they serve.”
Meanwhile, The Limpopo Department of
Agriculture (LDA) in South Africa has joined a
Microsoft Office 365 early adopter programme to
understand how it could benefit from Microsoft
Office 365 ProPlus and online services such
as Microsoft Lync Online. The LDA will join a
growing number of government organisations
across MEA, covering Egypt, Israel, Saudi Arabia,
South Africa, Turkey, UAE, and more, that are
realising the far-reaching benefits of Office 365.
“By moving critical Microsoft solutions to the
cloud, we will not have to worry about support,
backups, or disaster recovery – some of our
biggest administration headaches today,” said
Kgaogelo Mohlala, Limpopo Department of
Agriculture’s IT director.
Joel Cherkis, Microsoft’s general manager of
worldwide government, explained that the thing
that is driving the explosive cloud growth in
governments is trust. “Cloud-driven operations
that were once considered risky are now benefitting
from security-hardened devices and platforms,
and widespread adoption of industry standards,”
he said in a post on the Microsoft government
blog. “Those things are a big part of our focus at
Microsoft. For years, government leaders have
heard about the cost savings the cloud can bring.
Now, they’re believing it.”
23
The UK government’s Digital Marketplace is making it easier for public sector organisations to buy cloud services

Asia-Pacific
With Asia’s population set to continue to grow rapidly over the next few decades,
more governments will leverage the internet of things, big data and cloud
technologies to become smart cities
Asia’s population is set to increase from 4.3
billion to 5.2 billion in 2050, according to the
French Institute of Demographic Studies (Ined).
In 2013, the region had three of the world’s most
populous nations – China with 1.3 billion people,
India with 1.2 billion and Indonesia with 248.5
million. However, Ined predicted that by 2050,
India will rise above China and have a population
of 1.6 billion people.
To help the country meet the challenges posed
by this rapid population growth, India’s national
government has allocated funds to develop 100
smart cities, one of which is Surat.
The Surat Municipal Corporation has
partnered with Microsoft India to leverage
its CityNext initiative to address the city’s
infrastructure needs and support sustainable
economic growth. Through this partnership,
Surat is able to use e-governance solutions for
its government administrative systems including
project management and information transaction
gateways, utility services and public safety, as well
as a City Dashboard that provides a unified view of
key performance indicators in services delivery.
“Citizens in Surat will be able to access real-
time data on city services including energy,
sanitation, water, health, and education through
a combination of cloud technology, mobile
applications, data analytics and social networks –
for healthier and safer communities in India and
around the world,” said Arthur Ball, Microsoft’s
managing director of Public Safety and National
Security in Asia.
Meanwhile in China, Microsoft Research Asia
has invested in delivering visualisation and urban
informatics to provide local governments with a
knowledge base for smart urban growth strategies.
For example, the research team has explored
how to mine data patterns to improve Beijing’s taxi
service by optimising routes and developing fare-
sharing systems with the ultimate aim of reducing
traffic congestion and limiting carbon emissions.
It is also improving technological infrastructure,
automate government processes and promote travel
and tourism in places like Xixian New District of
Shaanxi Province, Hainan Province, Wenzhou,
Wuhan, Yangzhou, and Zhuzhou.
“China’s cities are growing at a tremendous rate
and over 250 million more people are expected
to settle in cities within the next ten to 15 years,”
said Rob Bernard, chief environmental and cities
strategist at Microsoft, in a blog post. “There are
now unprecedented volumes of data available on
everything from commuting patterns, to building
energy use, to how people react to changes in the
weather. By using mobile technology and cloud
data platforms, civic leaders and citizens can
take advantage of that data to create innovative,
intelligent solutions that solve real problems and
improve daily life for millions of people.”
Cities in the Asia-Pacific region are also
adopting Smart Mobile Government (Smart
mGovt) strategies to support their public sector
infrastructures through technologies such as the
internet of things (IoT).
IDC’s Designing Tomorrow’s Smart mGovernment
Landscapes Enabled by the Growth of Wearables
and the Internet of Things report indicated that
IoT, context, instantaneous reach, privacy, security,
technology readiness and wearables are the seven key
components necessary for Smart mGovt adoption.
These initiatives are also driven by solutions in
functional domains such as public order and safety,
transportation, healthcare, and social services.
IDC’s report also indicated that wearable
technologies will boost Smart mGovt projects and
pave the way for public sector-led IoT ecosystems
in 2015 and beyond.

25
Latin America
Public sector organisations in Latin America are increasingly adopting cloud and
mobile technology, as well as connected devices, to improve transport systems,
public safety, education and more
Latin America IT investment is forecasted to grow
by 5.7% in 2015, outpacing the global average by
3.7%, according to a recent IDC report.
IDC’s Latin America Predictions 2015 study
indicated that although the region’s overall internet
of things (IoT) ecosystem is still in the early
development stages, there are expected to be 100
million mobile workers and 291 million connected
devices in operation by 2015. This marks a 20%
increase from 2014. In addition, IDC expects the
public cloud market to increase by 50% in 2015.
To date, several governmental agencies in Latin
America have adopted cloud platforms to improve
the way they interact with their citizens.
“There is little debate today about whether cloud
computing works for government – many agencies
are already taking advantage of the flexibility,
economy and convenience of cloud offerings,” said
Sergio Ortega Cruz, worldwide industry solution
manager for Public Safety at Microsoft National
Security and Defense, in a blog post. “With IT
budgets under pressure and greater volumes of data
being generated every day, governments cannot
afford to pass up the economy offered by the public
cloud. The key to reaping these benefits is data
governance: understanding your data, how it is
classified, and how it must be handled.”
For example, when Mexico’s Tax Administration
System (SAT) was faced with a shrinking IT budget
and growing storage needs in 2014, it implemented
the Microsoft Azure cloud platform.
The solution enables SAT to receive electronic
documents more securely, issue electronic invoices,
provide direct customer support to taxpayers and
support more than 85 authorised certification
providers with filing-related services. Taxpayers can
also use the cloud platform to complete annual tax
returns, while the SAT can store large volumes of
confidential citizen data safely and cost effectively.
“Since we started using Microsoft Azure services
with the SAT, we have processed close to four
billion documents with the peace of mind that
Microsoft Azure helps keep the information secure,
which is fundamental for the organisation,” said
Juan Manuel Galarza, general administrator for
communications at the SAT. Microsoft Azure has
also allowed the agency to process daily peaks of up
to 34 million electronic invoices.
Elsewhere, cloud platforms have been used to
help Latin American governments to handle crime
more effectively.
Last year, Microsoft and the government of São
Paulo in Brazil deployed Detecta, a crime data
aggregation and analysis platform that leverages big
data and business intelligence capabilities to index
and link large volumes of police information.
Microsoft partner Genetec and neighbourhood
association Sociadade Amigos Vila Madalena have
also developed a monitoring centre that links Detecta
to public and privately owned cameras in Vila
Madalena, an area in the western part of São Paulo.
Meanwhile, smart cities such as Buenos Aires in
Argentina are using connected devices, mobile and
cloud technology to enhance transportation and
safety services and develop community education
programmes to help prepare students for employment.
Working with Microsoft and partners Hexacta
and Kwan, Buenos Aires has developed the City
Dashboard, which consolidates data from multiple
systems into one interface to provide decision
makers with insight into citizen needs. In addition,
citizens can use custom-built Windows apps to
access traffic and transport information.
The city also offers a Young Professionals
Program and the Microsoft YouthSpark scheme,
which provides youth with job training, career
advice and opportunities to gain valuable
technology skills.

27
VIEWPOINT
Modernising the
public sector
SL AV KO V IDOV IC: I NF ODOM
InfoDom aims to help public sector agencies and
governmental organisations rethink their business models
and modernise their IT infrastructures
H
eadquartered in Zagreb, Croatia, InfoDom
has offices in a number of European coun-
tries and aims to help public sector organisa-
tions in the European Union and developing coun-
tries rethink their approach to economic and societal
development. The company encourages cooperation
between government, different industries and uni-
versities, particularly in the R&D field, to help coun-
tries achieve national prosperity.
Improving operational efficiency
To generate more economic revenue, enhance the
way they operate and help to develop elements of
society, governments and public sector agencies
must address four key issues.
First, they must modernise public administration
networks to ensure they can effectively manage
organisation, education, healthcare and local
government systems. Secondly, they should look to
benchmark their business excellence, economy and
regulatory compliance with similar public sector
agencies across the globe. To do this, they can use
business process management (BPM) repositories,
knowledge management (KM), human resource
management (HRM) and corporate performance
management (CPM) systems, as well as integration
frameworks for complex IT solutions. Governments
must also develop regulatory frameworks to enable
them to manage state-owned enterprises and
ensure they provide high quality and cost-effective
services for citizens and entrepreneurs. Finally, they
should create policies that support the integrated
development of the economy, education, culture
and more, in locations outside of the main city
metropolises.
InfoDom helps governmental organisations
to develop the necessary IT infrastructures and
systems by referring to global business models,
and various regulatory frameworks. The company
has also participated in key European Union (EU)
initiatives such as the European Electronic Invoicing
Framework, the Pan-European Public Procurement
Online project, the European Interoperability
Framework and the Common Assessment
Framework. It has worked on various EU projects,
including Public Internal Financial Control,
Creative Europe & Creative Croatia, Smart City and
the Public Sector Information.
In addition, InfoDom helps public sector
and governmental agencies to leverage new
technologies and management models to increase
their competitiveness and achieve overall business
excellence. Divided into four horizontal classes,
these solutions include e-business models with
“Special emphasis is
given to helping public
sector organisations
achieve operational
excellence”

28 www.onwindow s.c om
a CPM system, e-government models with an
integrated government performance management
system, BPM solutions and KM systems.
Although InfoDom works with public
administrations, the private sector, state-owned
enterprises and on regional expansion projects, each
one is driven by the same development paradigm:
business model frameworks.
Developing virtualised organisations
Today, many organisations have become virtualised
and use several BPM systems to form the core of
their business model. These BPM models are then
linked to regulatory frameworks that are based
on international reference models, and to various
IT, information security management and quality
management systems to enable the organisation
to measure the enterprise’s overall performance.
Consequently, the BPM model becomes the
organisation’s main control mechanism.Virtual
organisations also integrate data from internal
and external resources with KM and innovation
management systems to help increase their business
competencies and gain a competitive advantage. All
of these businesses are supported by IT frameworks
that ensure all of their IT components, systems
and heterogeneous enterprise applications are
interoperable and standardised.
When developing virtual organisations,
InfoDom focuses on three key areas. These
include: the development of vertical businesses
lines within an organisation that are driven
by strategy and regulatory framework; the
development of horizontal infrastructure systems
that foster productivity and the integration of
business processes across the organisation; and
the development of knowledge, technology
and organisational capacities that help improve
knowledge management and innovation processes.
Industry and research partnerships
InfoDom works with the associated scientific research
institute Innovation and Business Leadership
Academy and other academic communities to offer
knowledge-based services based on four competency
areas. These include specialised consulting, software
development, system integration of complex systems
and support services for information systems and
performance monitoring.
The company also uses the latest technologies
and methodologies developed by providers such
as Microsoft and collaborates with the academic
community based on the principles of the Triple
Helix concept. Special emphasis is given to helping
public sector organisations achieve operational
excellence, improve the sustainability of business
systems and enhance their performance, and ensure
continued cost optimisation.
Meanwhile, InfoDom provides various support
services to ensure that public sector organisations can
develop agile business systems and achieve four key
competencies, which include productivity, flexibility,
adaptability and organisational awareness.
The company’s customers can also use
InfoDom’s consultation portals and KM systems
to carry out self-assessments and ensure they
are able to continuously fine-tune and improve
their business operations. These self-assessments
enable the organisation to openly review its own
position and resources.
Slavko Vidovic is the CEO of Infodom

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31
VIEWPOINT
Checking into a
mobile moment
COLIN R EI D: TOTA LMOBILE
The health and social care industry must capitalise on mobile
technology to improve patient care and increase efficiency
W
i-fi, smartphones and other mobile de-
vices are now part of our daily lives and
are revolutionising healthcare as we
know it, which is bringing potentially enormous
benefits to both clinicians and patients in hospi-
tals, clinics and community care.
Both health and social care have entered
what I would call a ‘mobile moment’. This
phrase was first used by Forrester analyst Ted
Schadler to explain how mobile technology is
reinventing the customer relationship, but it
perfectly sums up what is happening in health
and social care today. Mobile health and its
use in social care is becoming an indispensable
part of our connected world and one that both
clinicians and patients are keen to adopt. The key
take-away here is the significant potential that
mobile technology brings in these sectors, which
governments should include fast in their political
agendas going forward.
To exploit the potential of mobile technology
in health and social care, we must look to
business for a lead. We must identify the needs
of patients, clinicians and care workers out in
the field and design intuitive mobile apps that
fulfil their requirements to innovate around the
so-called ‘moment’, rather than designing what
we think they want.
As the healthcare industry goes through a
transitional stage and adopts more collaborative
care models, front-line health and social care
workers need the right apps on their mobile
devices to enable them to improve the value
chain, maximise time and productivity and
enhance the quality of care.
Mobile technology offers a new way of
interacting with patients and providing health
and social care. Community services, for
example, provide healthcare, well-being and care
services for patients from childhood through
to the end of their lives and support some of
the most vulnerable citizens (Department of
Health, 2013). These services form a large part
of the UK’s National Health Services activities,
with around 100 million community contacts
each year (Edwards N, 2014: The King’s Fund
report). The scope of these services is extensive
and everyone involved would benefit from the
interoperability that mobile technology brings.
As well as providing better access to information
relevant to service users, it also removes time–
consuming, desk-based administration tasks,
enabling staff to use this time to provide quality
care to patients.
“Mobile technology
can fulfil its promise
of accelerating and
improving the quality
of patient care”

A sector in transition
After a seemingly slow start, the benefits offered
by mobile technologies are fast becoming
appreciated by the health and social care industry.
Today, there are a host of devices and apps that
can provide any number of services, from remote
monitoring to patient data capture and access to
electronic e-records.
Although primary care has grasped some of
the opportunities mobile technology brings,
technology to support healthcare workers in the
field has been scant. This has meant labour-
intensive, paper-based documentation processes
have continued to be used both in the field and
in offices, as well as to correspond with provider
organisations such as general practitioner
surgeries and hospitals. This means that clinicians
often spend more time on administration than
with patients.
Mobile healthcare solutions can range
from relatively easy-to-implement solutions
to complex integrated IT systems. To date,
mobile technology has predominantly been
used to support remote front-line workers by
developing electronic health records. Despite
good intentions, creating an organisation-
based environment is a counter-intuitive way of
addressing the problem and does not make the
most of the benefits mobile technology offers.
This way of thinking focuses on retrieving and
updating records on the desktop, but does not
provide front-line healthcare workers with the
data they need to provide enhanced patient care
while on the road. We need to think outside of
the box to explore how mobile devices can be
used for faster diagnoses and treatments, improve
how clinicians manage their time and improve
data accessfor field workers.
One of the greatest challenges for mobile
working in healthcare is ensuring confidential
patient information is secure and protected.
When field workers are allowed unlimited access
to back-office systems, the door is left wide open
to security risks. Best practice should dictate
that mobile health workers are only given access
to records relevant to their particular patients.
Properly configured access ensures that private
data is kept confidential, ensuring a good user
experience and a high level of quality care and
trust by the patient.
The next steps
The next steps have to be collaboration and
cooperation. Firstly redesigning community services
and building on recommendations in the Kings’
Fund report would enable efficient transition in
both the primary and acute care sectors.
Community services need to be connected to
other parts of the health and social care system,
rather than working as a solitary entity. These
services need to look at mobile technology from
a holistic vantage point and provide solutions
that are easy to use and have obvious benefits.
It will not be simple, as it will undoubtedly
incorporate multiple processes and different IT
systems. The biggest danger is that different apps
will be created for diverse systems, eliminating
integration. We must also highlight the need for
reliabile connections and seamless assimilation
into the healthcare professional’s workflow. The
idea is to make it easier, not more complicated.
There is no getting away from it, investment
is required. At the same time, mobile healthcare
solutions must be cost effective and show both
a return on outlay and visible improvements to
efficiency and patient care. This can be achieved
by implementing an enterprise app platform that
provides a seamless, integrated solution across
the organisation.
Shift to the future
Health and social care is overstretched and
under resourced, while providers face continual
reassessment by the government to ensure they
are viable for the next decade. Mobile technology
can empower clinicians, front-line healthcare
workers and their patients to improve the quality
of healthcare by providing decision-making
data when and where it is needed within budget,
helping organisations to better manage and
allocate their funds.
If implemented properly, mobile technology
can fulfil its promise of accelerating and
improving the quality of patient care, while
enhancing operational efficiency and cost savings.
Health organisations should be looking to
embrace the power mobile technology brings in
creating a real personalisation of healthcare of
the future.
Colin Reid is the CEO of TotalMobile

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provide excellent support if needed.
ITP: own your communications.
MEET US ON THE WEB:
WWW.AIASOFTWARE.COM
AIA SOFTWARE BV Postbus 38025 6503AA Nijmegen The Netherlands +31 24 371 0230 info@aiasoftware.com www.aiasoftware.com
ITP: OWN YOUR
COMMUNICATIONS

35
SOLUTION: DOCUMENT CREATION
TECHNOLOGY: MICROSOFT OFFICE, SHAREPOINT
PA RTNER: AIA SOF T WARE
PRO F ILED
SZW Inspectorate
Aia Software’s ITP solution helps the Dutch Ministry of Social Affairs and
Employment to improve correspondence about employment conditions violations
T
he SZW Inspectorate, part of the Dutch
Ministry of Social Affairs and Employment,
is a government body with around 1,100
employees that aims to create fair and safe work-
ing conditions and social and economic security
in the Netherlands. It oversees compliance with
employment-related legislation, works to detect
fraud, exploitation and organised crime within
the employment and income chain, and identi-
fies developments and risks in the social affairs
and employment sector.
Every day, around 500 SZW inspectors visit
companies to audit working conditions and, when
they are deemed to be unsafe or unfair, implement
various sanctions and measures to enforce safety
and equality. For instance, the SZW inspectors can
impose a fine or even close down operations.
After recording the entire inspection process
in the SZW Inspectorate’s case system, the
inspector creates a letter to explain each step in the
inspection process and confirm the violation and
the sanction that has been imposed. Consequently,
there are many different possible combinations of
legislation and explanations that can be used to
create the final letter.
When it switched to a new case system, the SZW
Inspectorate decided not to develop a document
generation feature in-house. Instead, it opted for
ITP from Aia Software, which is a flexible standard
tool that is easy to maintain and manage.
“The major benefit of ITP is that it enables
inspectors to do their jobs more efficiently,” says
Joris Sauter, senior IT and operations advisor
at SZW.“ITP offers the kind of flexibility that
allows us to tailor every single letter to all specific
elements of the inspection process.”
ITP enables the SZW Inspectorate to seamlessly
align letters with specific situations and ensure
they comply with legal regulations.“ITP provides
us with a user-friendly document creation
platform that is easy to maintain and really gives
us complete control,” says Sauter.“All of the letters
we generate using ITP are output as Microsoft
Word documents, allowing inspectors to make any
last-minute edits.”
Aia Software supported the SZW Inspectorate
throughout the implementation of ITP and to
develop letter templates.“Making templates with
ITP was not that complicated,” says Sauter.“In fact,
the hardest part of the implementation was that we
had to figure out for ourselves how to translate the
various internal processes into the textual structure
of the letters. This phase took some time to
complete, but we now develop everything in-house.”

COMPANIES
Enterprise Resource Planning
Financial Management
Human Resource Management
Customer Relaonship Management
Supply Chain Management
Manufacturing Resource Planning
Business Analycs
RESEARCH
Technology Enhanced Learning
eLearning, mLearning, Serious Games
Standards & Interoperability
eServices, eGovernment, eEducaon
Renewable Energy
Intelligent Decision Support Systems
1 Tineretului Street, Targoviste, 130029, Romania
Phone: +40 245 620 620
Email: oﬃce@ats.com.ro Website: ats.com.ro
PUBLIC ADMINISTRATION
Government-to-Cizens (G2C)
Government-to-Business (G2B)
Government-to-Employees (G2E)
Government-to-Government (G2G)
Cizens-to-Government (C2G)

PRO F ILED
37
Digital
Agricultural Register
ATS e-government solutions help to improve interoperability between
heterogeneous public information systems in Romania
SOLUTION: E-GOVERNMENT
T ECHNOLOGY: MICROSOFT SQL SERVER,
SHAREPOINT, ASP.NET
PA RT NER: ADVANCED TECHNOLOGY SYSTEMS
A
dvanced Technology Systems (ATS) has
extensive experience of developing complex
integrated and interoperable solutions
for the public sector. Its solutions are capable of
enhancingtheperformanceandqualityof thepublic
services, as well as facilitating communication
between disparate public organisations to enable
them to achieve common goals.
The company’s recent interoperability efforts
have focused on the development of digital
applications for use in the agricultural sector
and, currently, its e-government solutions have
been implemented by more than 80 public sector
organisations, including five county councils, to
handle large volumes of data. For example, the
solutions have been used to manage more than
2,300,000 unique tax identification numbers.
The Digital Agricultural Register (DAR) is a
complex software system that manages the primary
evidence of data concerning natural and legal
persons, as well as goods such as buildings, land
and means of transport. It has a database for issuing
different types of documents, including certificates
that enable local producers to sell their agricultural
products on the market, documents that concern
the succession of goods and so on. DAR also
serves as a data source for various other public
administration policies including fiscal, educational,
social protection, healthcare and public utilities
policies. Plus, DAR is the primary data source for
the national statistical information system.
To support its goals, DAR exchanges information
with various applications including taxes and fees,
accounting and document management. It also
connects to diverse systems used in various public
institutions such as the Payment and Intervention
Agency for Agriculture, the Romanian Agency for
Cadastre and Real-Estate Publicity, the National
Institute for Statistics, the Ministry of Public
Finance, the National Register of Personal Data, the
Romanian Trade Register Office and the Romanian
Electronic Payment System.
Agricultural data is important for citizens and
businesses and there is a large number of public
entities involved in agricultural data exchange, so
ATS’s e-government solution provides multiple
fail-safe mechanisms that flag potential data
inconsistencies and alert expert key users that
further investigation is required. It also helps to
optimise communication between public sector
organisations and increase the quality of the
services they provide.
“The solutions have
been used to manage
over 2,300,000 unique
tax identification
numbers”

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PRO F ILED
39
City and County
Healthcare Group
BPA Solution suite for Microsoft SharePoint saves significant
management time at both the branches and head office
C
ity and County Healthcare Group (CCH) is
one of the largest providers of home-based
care support services in the UK. The group
strives to provide service users with affordable, high
quality care services which enable them to live inde-
pendent and safe lives in their own homes.
The company’s original centralised core IT
platform was designed around Microsoft Windows
Server, Exchange and SQL. As the group has
expanded, CCH has becoming increasingly reliant
on flexible system options to monitor, manage
and report on operational cornerstones in the
business, including compliance, quality and
facilities management. To that end, implementing
Microsoft SharePoint Foundation 2013 along with
BPA Enterprise Server was a natural choice. With
the core collaborative functionality of SharePoint,
the BPA system has allowed CCH to create highly
tailored applications across all business disciplines,
using the base templates provided by BPA and
creating new systems from the ground up.
“The BPA solution allows us to build and adapt
our systems very quickly in SharePoint,” explains
Jason Fabien, head of Business Systems at CCH.
“From original concept to full group deployment
took only a matter of months. BPA is constantly
evolving as the user base gathers momentum and
enhanced functionality demands are factored
into the continual development cycle. Having this
added layer of internal control combined with the
functionality of SharePoint and BPA supports our
rapid application development approach.”
With the help of BPA partner Great Benefit, the
solution also includes some very specific application
developments that support the core BPA solution.
“The BPA product allows us to help CCH build
sophisticated SharePoint applications that integrate
core SharePoint functionality such as alerting,
workflows and item level security, alongside their
existing core systems,” explains Ian Jones, MD of
Great Benefit.“CCH wanted some very specific data
consolidation and graphical presentation web parts
so that all remote users had very clear dashboards.”
“With our first applications rolled out across
the group, we are now planning the next phase of
design to cover more disparate business processes
which are not covered by our core systems,” adds
Fabien.“Having the ability to move quickly from
prototype to live environment enabling the import
of large volumes of spreadsheet derived business
data makes us far more agile in supporting the
business as it constantly grows. Without this
flexibility, we would not be able to sustain IT
support for operational growth and development.
By introducing the system, we now have removed
the need for 75 weekly reports from the branch
network as all the data is automatically gathered
into the appropriate dashboards. With data being
previously manually collated, the system now saves
significant management time at both the branches
and head office as well as moving to real time
reporting and alerting.”
SOLUTION: STAKEHOLDER REL ATIONSHIP
MA NAGEMENT
TECHNOLOGY: MICROSOFT SHAREPOINT
PA RTNER: BPA SOLUTIONS AND GREAT BENEFIT

Succesfully acomplished
We carry out consulting, expert
outsourcing and software
development tasks for the public
sector, adjusting ourselves to the
institutional reality of organizations.
Our software solutions for the public sector allow a
substantial improvement in management, with a
direct impact on the projection of public services on
the citizens.
We’re tirelessly working to improve processes and deploy applications that
make public service management in all areas more eﬃcient.
Learn more at www.cic.es/public-sector/
QNH helps public
agencies in achieving
their ambitions
Microsoft based public solutions
QNH providespublic solutionsthat stimulate collaboration, communication and p
or beyondthe borders of organizations. Our solutions put the citizen, student
center and ensure an efficient and transparent service. The solutions are ‘state
increase efﬁciencyandreduce costs. Choose acloud solutionand you opt for a flexible
ww

PRO F ILED
41
FCC Aqualia
CIC Consulting helps FCC Aqualia to use smart water management tools to
improve the water distribution services it provides to citizens in Santander, Spain
F
CC Aqualia, which purifies and distributes
water to people across the world, has used
Spanish IT company CIC Consulting’s mobile
platforms and integration, data management and
monitoring expertise to improve management of
its water network in Santander, Spain.
Working with CIC, the company has implemented
two tools – IDbox and Fieldeas – to facilitate smart
water management across the Spanish city. IDbox
helps FCC Aqualia to manage and supervise water
purification, distribution and service management,
while Fieldeas can be used to provide important
information to its clients or citizens.
FCC Aqualia’s supervisors can use IDbox and a
central dashboard to capture and add information,
or analyse and compare data related to the water
distribution network in real time. This helps the
team to identify trends, make predictions and
produce reports that help to reinforce decisions
about the water network and how it can be
optimised to minimise energy consumption.
Meanwhile, citizens, residents, shopkeepers and
companies can use the time resolution feature on
the Filedeas mobile application to calculate how
much water they have consumed in real time,
receive notifications about any service disruptions
and access the latest news. This allows the citizens to
play a principal role in the new smart city.
Overall, the CIC solution has improved how
FCC Aqualia collects data from water meters and
various other sensors to manage the network. It
has also created a bidirectional communication
channel between the organisation and
Santander’s citizens. This enables the company
to share vital information with citizens, allowing
them to track their water consumption, view
incidence reports, alarms and notifications.
“Although it is a technologically complex
and innovative solution, which acquires data in
real time and processes it to offer analytics and
detailed information to the end users, consumers
find it easy to understand and use,” says Óscar
López Tresgallo, mobile solutions manager at
CIC. “It has helped to greatly improve the quality
of life of Santander’s citizens.”
SOLUTION: SMART WATER MANAGEMENT
T ECHNOLOGY: MICROSOFT SQL SERVER, .NET
PA RT NER: CIC CONSULTING

We deliver next
generation IT
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“We were looking for a long-term
relationship based on joint decision
making and risk sharing. That’s
exactly what we got with Cisilion.”
Paul Campbell, Technology Officer,
Princess Alexandra Hospital
Among our premier vendors,
we are a proud Microsoft Gold
Communications partner.
Contact us for further information
on how our services can help
transform your public sector needs:
e: info@cisilion.com
t: 0870 15 25 750

PRO F ILED
43
L
ewisham Southwark College (LeSoCo) is a fur-
ther education college in Lewisham and South-
wark, south-east London, UK. The college was
formed from the merger of Lewisham College and
Southwark College. The college has 16,000 student
enrolments,36,000 course enrolments and was voted
one of the 157 highest performing schools in the UK.
Following the merger, the college was left
with four disparate phone and communication
systems of various ages, features and phone
types. The college telephony systems were not
fit for purpose, unable to scale, and costly in
call costs, operational costs and support costs.
The systems were also complex to manage, were
extremely inefficient and prevented collaborative
communication, all of which was not ideal for a
modern college.
“On a snow day, the switchboard simply
couldn’t handle the volume of calls and would
crash, meaning students and staff didn’t know
if the college was open or what they should do,”
explains Debbie Haddow, head of IT Services at
LeSoCo.“Enrollment and clearing days led to the
same chaos and staff from different buildings had
a completely different experience on every system.
This reduced enrollment numbers and therefore
effected our funding.”
Cisilion worked with LeSoCo to design, install
and deploy a brand new Lync 2013 Solution
including voice, video, instant messaging,
conferencing and presence through their line of
business application. Once the initial Lync project
was complete, Cisilion implemented a new contact
center to replace the old switchboard systems, fully
integrating into Lync.
Haddow estimates that the transition from a
private branch exchange system to Lync is already
saving them around 80% on direct call costs alone.
The college is now using Lync to provide instant
messaging (IM), presence, desktop sharing, high
definition voice calling and conferencing capabilities
to nearly 1,000 faculty and staff members.
With the new system, all staff are now reachable
by phone. IM and presence enables easier
connection and less pressure on the switchboard,
ultimately resulting in better productivity. The
college has also saved time and money on support
and maintenance costs meaning more time to
focus on other projects and more money to spend
on student facing services.
“The project was delivered successfully,”
says Haddow. “As expected with a project of
this complexity and scale there were a few
minor technical challenges but Cisilion always
worked closely with us to communicate and
ensure these didn’t become major issues. From
the first presentation, to the design through
to the implementation and handover, Cisilion
delivered everything we asked for in a way that
left us feeling comfortable and confident that
we owned, understood and could use Lync
environment deployed.”
SOLUTION: UNIFIED COMMUNICATIONS
TECHNOLOGY: MICROSOFT LYNC
ENTERPRISE VOICE
PA RT NER: CISILION
Cisilion transforms communication and collaboration for
London College through Microsoft Lync Enterprise Voice
Lewisham
Southwark College

Providing the all important interface for everything a learner needs to engage
with their institution, myday implements a rich and intuitive interface either
via a web browser or native mobile applications.
Housing everything from IT systems, learning content and real-time
interactive media, it delivers information into a single user-friendy dashboard.
Rich and intuitive
MYDAY SIMPLY PULLS TOGETHER
ALL THE INFORMATION A STUDENT
NEEDS IN A FORMAT THEY CAN
ENGAGE WITH
“ “
Richard Corn - Head of IT,
Bishops Grossetetse University.
Rapid deployment
- built in the cloud
Developer enabled
- add your own apps
Engage learners
- in the way they want to
Low cost
- deployment & ownership
Responsive design
- mobile, tablet & desktop
Easy integration
- with all your IT systems
Built by
Tel: 0845 050 7380 w: mydaycloud.com
e: ideas@mydaycloud.com @collabco

PRO F ILED
45
Bishop Grosseteste
University
UK university partners with Collabco to boost learning
experience with a Microsoft Office 365-based student portal
F
ormerly a teacher training college for more than
a century, Bishop Grosseteste University (BGU)
in Lincoln, UK, is a fully independent university
that offers a wide range of courses,many of them still
focused on teaching and related professions.
The university decided to implement a Microsoft
Office 365-based portal to provide the best possible
learning experience for its students. Rather than
diverting its busy IT team to a task that would
take a considerable amount of time, the university
partnered with Microsoft partner Collabco to
implement its Myday student portal, which was
designed with input from BGU and its students.
“Why commit staff time and equipment to that
when you can go out to a supplier who’s already
done it?” says Richard Corn, BGU’s head of IT.
“In autumn 2013, we were looking for solutions
to engage students and when Collabco came
to demonstrate Myday to students and staff,
it looked like a really good product. The main
implementation only took 28 days, up to the end
of February 2014, and after we tweaked some
details and worked out who would be responsible
for various aspects, it went live in May.”
When students log in to Myday, they are
able to click on various bright tiles to access
timetables, the library, payment records, the
Blackboard virtual learning environment, e-mail,
Microsoft OneDrive storage and a news feed.
“It’s all about easy access to systems from a
central page, a one-stop shop for everything, as
much information as possible to do with life at
BGU,” says Corn.
The solution is fully integrated with Microsoft
Office and Office 365 and has high credibility
with users because it has a universally familiar
look and feel.
Another benefit is that students can log in to
their portal from any device, or via the Myday
app on Windows Phone, providing they have
access to the internet. This means that students
can clarify where they need to be and see any
outstanding issues and tasks before they even
start their working day.
Collabco continues to hone its Myday product to
meet the needs of BGU.“We are constantly on the
phone with Collabco, saying we want to do this or
that, always enhancing the product,”concludes Corn.
SOLUTION: STUDENT PORTAL
TECHNOLOGY: MICROSOFT OFFICE 365
PA RTNER: COLL ABCO

© Copyright Commit; 2012
Commit; Screening is a comprehensive workflow management system for
screening units, scalable from mobile units and small stand-alone clinics to
nationwide screening programmes.The solution automates information flow
in all aspects of the screening cycle from participant enrollment and sched-
uling to performing examinations and creating statistics. This saves money
and time, gives the personnel more valuable time to perform their essential
tasks and to take better care of the patricipants. System includes optional
modules for various cancers and other diseases.
Commit; RIS (Radiology Information System) is a production control system for
healthcare imaging units. It offers scheduling, registration, workflow manage-
ment for technologists’ and radiologists’ workflows, and custom reporting.
Commit; RIS ensures the automation of the everyday procedures that the
medical protocol specifies.
Commit; OIS (Surgical Information System) is a software designed to meet
the needs of surgical units, optimising the use of available facilities, human
resources, equipment and materials. Smoothly linked to the rest of the hospital
systems, it enhances communication between the different personnel groups
and helps align working processes, thus supporting operational ventures,
increasing efficiency and reducing patient backlog in queues.
Commit develops and sells proprietary software solutions for healthcare
organisations. These include solutions for workflow, resource and quality
management within radiological or surgical departments or any screening
or follow-up programme. Commit also distributes off-the-shelf products from
selected partners to supplement its own solutions and expertise.
For more information
please visit
www.commit.fi
or e-mail
info@commit.fi
Markku Myllylä
managing director
+358 400 459 777
Commit; Oy
Metsänneidonkuja 12
Kvintti-building
P.O.Box 75
Spektri Business Park
FI-02101 Espoo
Finland
Commit - Reliable HealtHCaRe SolutionS
tiivistett
1.
Import from
external client database
2.
Automated
appointment
scheduling
3.
Invitation
4.
Rescheduling
8.
Referral
9.
Treatments
10.
Statistical reporting
1.
Import from
external client database
2.
Automated
appointment
scheduling
3.
Invitation
4.
Rescheduling
5.
Modalities
6.a
Reading
Letter indicating
a negative result Letter indicating
a negative result
7.
Verifying examinations
8.
Referral
9.
Treatments
10.
Statistical reporting
6.b
Reporting
No show reminder letter
5.
Modalities
6.a
Reading
Letter indicating
a negative result
Letter indicating
a negative result
7.
Verifying examinations
6.b
Reporting
No show reminder letter
General
Screening
Workﬂow
General
Screening
Workﬂow

PRO F ILED
47
E
ast Tallinn Central Hospital, situated in the
heart of Estonia’s capital city Tallinn, was es-
tablished 230 years ago. One of the hospital’s
seven trustworthy clinics is the oldest maternity hos-
pital in Estonia, which welcomes women of all ages.
More than a quarter of Estonia’s children are born
in the well-equipped Women’s Clinic, which has also
earned the UNICEF Baby Friendly Hospital title.
Three years ago, the hospital joined the national
breast cancer screening programme and needed to
find a new software solution to support its breast
care management operations.
“Breast screening helps to find the disease in
an earlier and still curable stage and that puts a
big responsibility on the healthcare providers,”
says Mariliis Soonsein, head of the hospital’s
breast screening team.
The hospital has now created a comprehensive
Breast Care Centre and serves a growing number of
patients. It uses a multitude of diagnostic modalities
– including ultrasound-guided interventions,
mammography, nuclear medicines, tomosynthesis
and computed tomography or magnetic resonance
imaging scans – and procedures and therapies
such as chemotherapy, radiotherapy and breast
reconstruction surgeries, to treat patients. The
centre is staffed by a team of surgeons, radiologists,
pathologists, oncologists and gynecologists.
To build a well-functioning service in a short time,
the hospital turned to Finnish company Commit,
which has ten years of experience in providing
software solutions to manage screening processes and
equipment. The company’s software allows personnel
focus on daily tasks without worrying about the
workflow or human errors during data processing.
Commit’s system covers all aspects of breast-
screening management including patient
registration and organising mammograms taken by
technologists so that two independent radiologists
can read the images. It also enables the hospital to
automatically send results to patients via e-mail,
report statistics promptly and archive histological
diagnoses. Maintaining good quality patient care
would be impossible without Commit’s software.
Automating these processes has enabled the
hospital to increase the volume of operations.
Recognising these benefits, two Estonian screening
centres now use the Commit solution, while another
hospital is close to setting it up. This shows that
adding specific software to a hospital’s information
system makes way for rapid development.
SOLUTION: PATIENT CARE MANAGEMENT
TECHNOLOGY: WINDOWS SERVER, SQL SERVER,
IIS, .NET, VISUAL STUDIO, SQL REPORTING SERVICES
PA RTNER: COMMIT
East Tallinn
Central Hospital
Finnish software provider Commit helps Estonian hospital to
improve breast cancer care for female patients

YOU AND YOUR ORGANIZATION
DESERVE THE BEST IT-SOLUTION
BECAUSE WE CARE!
The cloud and security driven Microsoft Partner for a modern business
Makes you get more profit from Office365 and Microsoft Azure
Focus on Security and Privacy in special towards European
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Passionated about innovation and simplifying your
processes and workflows
info@flexamit.com - +32 3 500 10 10 - www.flexamit.com

PRO F ILED
49
B
ased in Brussels, Belgium, Living Tomorrow is
an organisation that supports consumers and
companies to innovate in their respective fields.
LivingTomorrowoffersameetingplaceforinnovative
companies, where they are able to show visitors the
products and services that will improve the quality of
life and work for people in the near future.
With traditional models fading and more
and more information being shifted to the
cloud, Living Tomorrow turned to IT partner
Flexamit to help it make the transition to the
cloud. The organisation’s employees are now
using services such as Microsoft Office 365 and
Microsoft Azure, with Flexamit is responsible for
the availability, security and maintenance of the
company’s applications.
Due to the fact that traditional models are
changing, the need for IT support is also going
through a time of transition. Living Tomorrow
approaches IT ‘as a service’, with Flexamit
as its service provider. Accordingly, Living
Tomorrow has switched from a traditional
Microsoft Exchange environment to Office
365. The solution runs in the cloud, and can be
accessed from any location and from any device.
Employees have access to e-mail, contacts and
calendar information. E-mail no longer requires
a prior investment in infrastructure, and Living
Tomorrow pays a price per user.
Living Tomorrow also places emphasis
on applications that support collaboration
between colleagues. For instance, Microsoft Lync
Online – a component of Office 365 – has made
videoconferencing accessible to all employees.
“We were one of the first organisations to start
using the professional social network Yammer,
long before Microsoft took over the solution and
integrated it with Office 365,” says Joachim De
Vos, founder and CEO of Living Tomorrow.
Living Tomorrow was also an early adopter
of Microsoft SharePoint. De Vos says: “For a
long time, we used it as an intranet of sorts. In
order to optimise the use of the application, we
also stepped into the cloud with SharePoint,
via Flexamit. We wish to feature the solution
as more than a central platform on which
people share information. SharePoint will really
grow much more into an environment for
collaborative working.”
Furthermore, Flexamit offers support to Living
Tomorrow for processes concerning Microsoft
Azure. Flexamit is able to support companies
and help them make the transition to Microsoft
Office 365, enabling staff to stay focused on
their core business. Moreover, Flexamit offers
the expertise required to add extra functionality
to the Microsoft Office 365 platform. For
instance, Flexamit enables companies to manage
their corporate signature centrally, and can
add branding, voice feature for Lync meetings,
advanced reporting and integration with local
environments. Flexamit is also highly committed
to security, flexibility and privacy.
Living Tomorrow
Flexamit helps Belgian innovation organisation make the transition to the cloud
SOLUTION: CLOUD COMPUTING
T ECHNOLOGY: MICROSOFT OFFICE 365,
MICROSOFT A ZURE, MICROSOFT SHAREPOINT,
YAMMER
PA RT NER: FLEXAMIT
“We were one of the first
organisations to start
using the professional
social network Yammer”

For more information, visit hogia.com
Hogia – Moving the
Transport Industry into the Future
Hogia Transport Systems provides over 600 public and private sector
partners in 11 countries on 3 continents with more than 25 years of
experience in providing continuous service to millions of end users
worldwide. This makes Hogia a world class partner for well-proven IT
solutions for the transport industry.
We call our integrated approach across Logistics, Terminals,
Public Transport and Ferries the Four-leaf clover.

R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015

R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015

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Ähnlich wie R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015

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R Systems’ Profile available on Microsoft Public Sector Global Outlook Directory 2015