Jeff Sussna: "What DesignOps Can Learn From DevOps" DesignOps Summit 2017 • November 6-7, 2017 • Queens, NY, USA http://designopssummit.com

1. What DesignOps Can
Learn From DevOps Jeff Sussna
Ingineering.IT

2. I help organizations join empathy with action

3. Service exposes the sausage factory

4. From physical products to digital service

6. From machines to ecosystems

7. Complex systems evade traditional control

9. “…the automation was not operational
due to an unrelated failure…”

13. From controlling to navigating

14. “Harnessing change
for competitive advantage”

16. The problem points to the solution

19. Digital operations as mutual service

20. “…delivering value by facilitating
outcomes customers want to achieve.”

21. Service exposes the sausage factory

23. From enforcement to alignment

24. kybernetes: “good steering”

26. Helping others leverage your capabilities

28. How you make it is part of what you make

29. “The food was great
but the service was awful.”

30. Design for service not just software

32. No choice but to learn continuously

33. “A service is an
ever-evolving, iterating thing.”

34. Mutual service is mutual service design

35. Design becomes operations

36. “Far too often security fails because
we forget people are involved.”

37. Helping teams design & operate for service

38. Scaling designerliness