SlideShare ist ein Scribd-Unternehmen logo
1 von 25
Downloaden Sie, um offline zu lesen
The Design
Management Office
THE VALUE OF DESIGN AT SCALE
John Devanney, DesignOps Summit 2017
@johndevanney
@momentdesign
3
Intake?
Tools?
Careers?
ROI?
Skills?
Systems?
NEW CHALLENGES
How to deliver value of
design at scale?
4
NEW CHALLENGES
What is the
“value of design?”
5
NEW CHALLENGES
SERVICES
Realize the relationship
strategy by considering
the end-to-end
ecosystem of services
and touch points.
CAPABILITIES
Invest in new features
and assets that can be
leveraged across
multiple areas of the
business
INTERFACES
Improve
performance of
digital touchpoints
and visually reinforce
connection to brand.
RELATIONSHIPS
Set a strategy that
strengthens the bond
with customers over
time and builds loyalty.
New
Existing
Small Large
6
NEW CHALLENGES
Are all
“design”
projects
the same?
Incremental
Functionality
Digital
Innovation
Redesign
Continuous
Improvement
Design
Operations
Design leadership from
explorer to settler...
7
NEW CHALLENGES
OperationsEvangelism
Awareness Influence ImpactCapacity
The operational
requirements of scale:
8
NEW CHALLENGES
• Increase leverage of design teams
• Improve quality of delivery
• Build and retain high-performing staff
• Shape projects quickly and effectively
• Communicate the value in terms the
organization understands
The Design
Management Office
9
What is the Design
Management Office?
10
1. A framework that represents the components
of a successful design organization that can be
used to assess current state and prioritize
efforts
2. A dedicated, focused team tasked with
creating, implementing and supporting a
structure that equips the organization to thrive
THE DESIGN MANAGEMENT OFFICE
11
THE DESIGN MANAGEMENT OFFICE
Define Equip Connect
Process User-centered Design
Research & Insights
Design Systems
Organizational
Transformation
People
Designing Teams &
Environments
Learning & Knowledge
Management
Individual Career Growth
Standardized Team
Approaches
Projects Project Pipeline
Project Framing
Impact Evaluation
Value Communication
Process
12
THE DESIGN MANAGEMENT OFFICE
User-centered
Design
Approach
Tools and methods
Define
Equip
Process
13
THE DESIGN MANAGEMENT OFFICE
Research & Insights
Primary & Secondary
research
Usability testing
Customer panels
Equip
Process
14
THE DESIGN MANAGEMENT OFFICE
Design Systems
Creating and
delivering design
systems
Platform workflows &
guidelines
Connect
Process
15
THE DESIGN MANAGEMENT OFFICE
Organizational
Transformation
User-centered Design
for stakeholders
Incorporating design
into business process
People
16
Designing Teams &
Environments
Establishing team structure
Designing talent acquisition
Defining workspaces &
Environments
THE DESIGN MANAGEMENT OFFICE
Define
People
17
THE DESIGN MANAGEMENT OFFICE
Learning &
Knowledge
Management
Understanding
resources
Designing the
program
Equip
People
18
THE DESIGN MANAGEMENT OFFICE
Individual Career
Growth
Skills matrix
Career path and
management
Equip
Source:
Ian Swinson, "Designing and Driving UX careers” EUX ‘16
Katie Gill on Airbnb
vimeo.com/125621422
People
19
THE DESIGN MANAGEMENT OFFICE
Standardized Team
Approaches
Identifying project types,
scoping, and planning
Maintaining alignment
Connect
Projects
20
Project Pipeline
Developing an
inventory model
Engagement criteria
THE DESIGN MANAGEMENT OFFICE
Define
John C. Jay in “Briefly”
vimeo.com/107567840
Projects
21
THE DESIGN MANAGEMENT OFFICE
Project Framing
Understanding
context, opportunities,
and vision for the
outcome
Equip
Projects
22
THE DESIGN MANAGEMENT OFFICE
Impact Evaluation
Establishing new
metrics
Defining a consistent
approach for each
project type
Equip
Projects
23
THE DESIGN MANAGEMENT OFFICE
Value Communication
Establishing a new
language
Communicating impact
of design and ROI
Connect
24
THE DESIGN MANAGEMENT OFFICE
Define Equip Connect
Process User-centered Design
Research & Insights
Design Systems
Organizational
Transformation
People
Designing Teams &
Environments
Learning & Knowledge
Management
Individual Career Growth
Standardized Team
Approaches
Projects Project Pipeline
Project Framing
Impact Evaluation
Value Communication
Thanks folks!
25
THE DESIGN MANAGEMENT OFFICE
All our content
DesignManagementOffice.com
Take the poll!
http://bit.ly/2gT5J9C
@johndevanney
@momentdesign
The Design Management Office (John Devanney at DesignOps Summit 2017)

Weitere ähnliche Inhalte

Was ist angesagt?

DesignOps Handbook Condensed
DesignOps Handbook CondensedDesignOps Handbook Condensed
DesignOps Handbook CondensedPeter Weibrecht
 
Design thinking workshop #ptw17
Design thinking workshop #ptw17Design thinking workshop #ptw17
Design thinking workshop #ptw17John Cardone
 
Measuring the Designer Experience (Kim Fellman Cohen at DesignOps Summit 2019)
Measuring the Designer Experience (Kim Fellman Cohen at DesignOps Summit 2019)Measuring the Designer Experience (Kim Fellman Cohen at DesignOps Summit 2019)
Measuring the Designer Experience (Kim Fellman Cohen at DesignOps Summit 2019)Rosenfeld Media
 
Beyond Design Thinking at DNA
Beyond Design Thinking at DNABeyond Design Thinking at DNA
Beyond Design Thinking at DNAChris Jackson
 
Measuring & Evaluating Your DesignOps Practice
Measuring & Evaluating Your DesignOps PracticeMeasuring & Evaluating Your DesignOps Practice
Measuring & Evaluating Your DesignOps PracticeDave Malouf
 
Centrica Global DesignOps Conference 2019
Centrica Global DesignOps Conference 2019Centrica Global DesignOps Conference 2019
Centrica Global DesignOps Conference 2019Matt Gottschalk
 
Design Thinking 101 by Natalie Nixon of Figure 8 Thinking
Design Thinking 101 by Natalie Nixon of Figure 8 ThinkingDesign Thinking 101 by Natalie Nixon of Figure 8 Thinking
Design Thinking 101 by Natalie Nixon of Figure 8 ThinkingNatalie W. Nixon, PhD
 
Shaping and implementing a DesignOps function
Shaping and implementing a DesignOps functionShaping and implementing a DesignOps function
Shaping and implementing a DesignOps functionMatt Gottschalk
 
Applying ResearchOps and DesignOps in globally distributed teams @ the Global...
Applying ResearchOps and DesignOps in globally distributed teams @ the Global...Applying ResearchOps and DesignOps in globally distributed teams @ the Global...
Applying ResearchOps and DesignOps in globally distributed teams @ the Global...Patrizia Bertini
 
Design Thinking Workshop
Design Thinking WorkshopDesign Thinking Workshop
Design Thinking WorkshopTathagat Varma
 
Design leader's cookbook -Building high-performing and happy creative teams
Design leader's cookbook -Building high-performing and happy creative teamsDesign leader's cookbook -Building high-performing and happy creative teams
Design leader's cookbook -Building high-performing and happy creative teamsJuho Paasonen
 
Why and when should you think DesignOps?
Why and when should you think DesignOps?Why and when should you think DesignOps?
Why and when should you think DesignOps?Patrizia Bertini
 
Efficient Teams Do Not Happen. They are Designed. It's called DesignOps
Efficient Teams Do Not Happen. They are Designed. It's called DesignOpsEfficient Teams Do Not Happen. They are Designed. It's called DesignOps
Efficient Teams Do Not Happen. They are Designed. It's called DesignOpsPatrizia Bertini
 
Special Marketing Edition of Chaos and Creativity
Special Marketing Edition of Chaos and CreativitySpecial Marketing Edition of Chaos and Creativity
Special Marketing Edition of Chaos and CreativityJason Theodor
 
Design Thinking 101 Workshop
Design Thinking 101 WorkshopDesign Thinking 101 Workshop
Design Thinking 101 WorkshopNatalie Hollier
 
How to prepare a design workshop
How to prepare a design workshopHow to prepare a design workshop
How to prepare a design workshopMarian Mota
 
Design Thinking & Agile Innovation Workshop
Design Thinking & Agile Innovation WorkshopDesign Thinking & Agile Innovation Workshop
Design Thinking & Agile Innovation WorkshopJosef Scherer
 

Was ist angesagt? (20)

DesignOps Handbook Condensed
DesignOps Handbook CondensedDesignOps Handbook Condensed
DesignOps Handbook Condensed
 
Design thinking workshop #ptw17
Design thinking workshop #ptw17Design thinking workshop #ptw17
Design thinking workshop #ptw17
 
Measuring the Designer Experience (Kim Fellman Cohen at DesignOps Summit 2019)
Measuring the Designer Experience (Kim Fellman Cohen at DesignOps Summit 2019)Measuring the Designer Experience (Kim Fellman Cohen at DesignOps Summit 2019)
Measuring the Designer Experience (Kim Fellman Cohen at DesignOps Summit 2019)
 
Beyond Design Thinking at DNA
Beyond Design Thinking at DNABeyond Design Thinking at DNA
Beyond Design Thinking at DNA
 
Measuring & Evaluating Your DesignOps Practice
Measuring & Evaluating Your DesignOps PracticeMeasuring & Evaluating Your DesignOps Practice
Measuring & Evaluating Your DesignOps Practice
 
Centrica Global DesignOps Conference 2019
Centrica Global DesignOps Conference 2019Centrica Global DesignOps Conference 2019
Centrica Global DesignOps Conference 2019
 
Design Thinking 101 by Natalie Nixon of Figure 8 Thinking
Design Thinking 101 by Natalie Nixon of Figure 8 ThinkingDesign Thinking 101 by Natalie Nixon of Figure 8 Thinking
Design Thinking 101 by Natalie Nixon of Figure 8 Thinking
 
Shaping and implementing a DesignOps function
Shaping and implementing a DesignOps functionShaping and implementing a DesignOps function
Shaping and implementing a DesignOps function
 
Applying ResearchOps and DesignOps in globally distributed teams @ the Global...
Applying ResearchOps and DesignOps in globally distributed teams @ the Global...Applying ResearchOps and DesignOps in globally distributed teams @ the Global...
Applying ResearchOps and DesignOps in globally distributed teams @ the Global...
 
Design Thinking Workshop
Design Thinking WorkshopDesign Thinking Workshop
Design Thinking Workshop
 
Design leader's cookbook -Building high-performing and happy creative teams
Design leader's cookbook -Building high-performing and happy creative teamsDesign leader's cookbook -Building high-performing and happy creative teams
Design leader's cookbook -Building high-performing and happy creative teams
 
Why and when should you think DesignOps?
Why and when should you think DesignOps?Why and when should you think DesignOps?
Why and when should you think DesignOps?
 
Efficient Teams Do Not Happen. They are Designed. It's called DesignOps
Efficient Teams Do Not Happen. They are Designed. It's called DesignOpsEfficient Teams Do Not Happen. They are Designed. It's called DesignOps
Efficient Teams Do Not Happen. They are Designed. It's called DesignOps
 
DesignOps 101
DesignOps 101DesignOps 101
DesignOps 101
 
How Might We...
How Might We...How Might We...
How Might We...
 
Special Marketing Edition of Chaos and Creativity
Special Marketing Edition of Chaos and CreativitySpecial Marketing Edition of Chaos and Creativity
Special Marketing Edition of Chaos and Creativity
 
Design Thinking 101 Workshop
Design Thinking 101 WorkshopDesign Thinking 101 Workshop
Design Thinking 101 Workshop
 
How to prepare a design workshop
How to prepare a design workshopHow to prepare a design workshop
How to prepare a design workshop
 
Design Thinking & Agile Innovation Workshop
Design Thinking & Agile Innovation WorkshopDesign Thinking & Agile Innovation Workshop
Design Thinking & Agile Innovation Workshop
 
Design Thinking 101
Design Thinking 101Design Thinking 101
Design Thinking 101
 

Andere mochten auch

What DesignOps Can Learn From DevOps (Jeff Sussna at DesignOps Summit 2017)
What DesignOps Can Learn From DevOps (Jeff Sussna at DesignOps Summit 2017)What DesignOps Can Learn From DevOps (Jeff Sussna at DesignOps Summit 2017)
What DesignOps Can Learn From DevOps (Jeff Sussna at DesignOps Summit 2017)Rosenfeld Media
 
Onboarding: The Ecosystem, not the Afterthought (Russ Unger at DesignOps Summ...
Onboarding: The Ecosystem, not the Afterthought (Russ Unger at DesignOps Summ...Onboarding: The Ecosystem, not the Afterthought (Russ Unger at DesignOps Summ...
Onboarding: The Ecosystem, not the Afterthought (Russ Unger at DesignOps Summ...Rosenfeld Media
 
The Game is Never Done: Design Leadership Techniques from the Video Game Worl...
The Game is Never Done: Design Leadership Techniques from the Video Game Worl...The Game is Never Done: Design Leadership Techniques from the Video Game Worl...
The Game is Never Done: Design Leadership Techniques from the Video Game Worl...Rosenfeld Media
 
The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)
The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)
The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)Rosenfeld Media
 
Getting Giants to Dance (Stephen Pollard at DesignOps Summit 2017)
Getting Giants to Dance (Stephen Pollard at DesignOps Summit 2017)Getting Giants to Dance (Stephen Pollard at DesignOps Summit 2017)
Getting Giants to Dance (Stephen Pollard at DesignOps Summit 2017)Rosenfeld Media
 
Scaling Design Culture (Meredith Black at DesignOps Summit 2017)
Scaling Design Culture (Meredith Black at DesignOps Summit 2017)Scaling Design Culture (Meredith Black at DesignOps Summit 2017)
Scaling Design Culture (Meredith Black at DesignOps Summit 2017)Rosenfeld Media
 
Research Operations at Scale (Christian Rohrer at DesignOps Summit 2017)
Research Operations at Scale (Christian Rohrer at DesignOps Summit 2017)Research Operations at Scale (Christian Rohrer at DesignOps Summit 2017)
Research Operations at Scale (Christian Rohrer at DesignOps Summit 2017)Rosenfeld Media
 
Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at DesignOp...
Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at DesignOp...Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at DesignOp...
Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at DesignOp...Rosenfeld Media
 
Scaling Design Through Relationship Maps (Michael Polivka at DesignOps Summit...
Scaling Design Through Relationship Maps (Michael Polivka at DesignOps Summit...Scaling Design Through Relationship Maps (Michael Polivka at DesignOps Summit...
Scaling Design Through Relationship Maps (Michael Polivka at DesignOps Summit...Rosenfeld Media
 

Andere mochten auch (9)

What DesignOps Can Learn From DevOps (Jeff Sussna at DesignOps Summit 2017)
What DesignOps Can Learn From DevOps (Jeff Sussna at DesignOps Summit 2017)What DesignOps Can Learn From DevOps (Jeff Sussna at DesignOps Summit 2017)
What DesignOps Can Learn From DevOps (Jeff Sussna at DesignOps Summit 2017)
 
Onboarding: The Ecosystem, not the Afterthought (Russ Unger at DesignOps Summ...
Onboarding: The Ecosystem, not the Afterthought (Russ Unger at DesignOps Summ...Onboarding: The Ecosystem, not the Afterthought (Russ Unger at DesignOps Summ...
Onboarding: The Ecosystem, not the Afterthought (Russ Unger at DesignOps Summ...
 
The Game is Never Done: Design Leadership Techniques from the Video Game Worl...
The Game is Never Done: Design Leadership Techniques from the Video Game Worl...The Game is Never Done: Design Leadership Techniques from the Video Game Worl...
The Game is Never Done: Design Leadership Techniques from the Video Game Worl...
 
The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)
The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)
The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)
 
Getting Giants to Dance (Stephen Pollard at DesignOps Summit 2017)
Getting Giants to Dance (Stephen Pollard at DesignOps Summit 2017)Getting Giants to Dance (Stephen Pollard at DesignOps Summit 2017)
Getting Giants to Dance (Stephen Pollard at DesignOps Summit 2017)
 
Scaling Design Culture (Meredith Black at DesignOps Summit 2017)
Scaling Design Culture (Meredith Black at DesignOps Summit 2017)Scaling Design Culture (Meredith Black at DesignOps Summit 2017)
Scaling Design Culture (Meredith Black at DesignOps Summit 2017)
 
Research Operations at Scale (Christian Rohrer at DesignOps Summit 2017)
Research Operations at Scale (Christian Rohrer at DesignOps Summit 2017)Research Operations at Scale (Christian Rohrer at DesignOps Summit 2017)
Research Operations at Scale (Christian Rohrer at DesignOps Summit 2017)
 
Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at DesignOp...
Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at DesignOp...Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at DesignOp...
Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at DesignOp...
 
Scaling Design Through Relationship Maps (Michael Polivka at DesignOps Summit...
Scaling Design Through Relationship Maps (Michael Polivka at DesignOps Summit...Scaling Design Through Relationship Maps (Michael Polivka at DesignOps Summit...
Scaling Design Through Relationship Maps (Michael Polivka at DesignOps Summit...
 

Ähnlich wie The Design Management Office (John Devanney at DesignOps Summit 2017)

Establishing a service design practice in large organisations
Establishing a service design practice in large organisations Establishing a service design practice in large organisations
Establishing a service design practice in large organisations Livework Studio
 
Assure Creative Projects Deliver Awesome Business Results
Assure Creative Projects Deliver Awesome Business ResultsAssure Creative Projects Deliver Awesome Business Results
Assure Creative Projects Deliver Awesome Business Resultsmaryat
 
The People Model & Cloud Transformation - Transformation Day Public Sector Lo...
The People Model & Cloud Transformation - Transformation Day Public Sector Lo...The People Model & Cloud Transformation - Transformation Day Public Sector Lo...
The People Model & Cloud Transformation - Transformation Day Public Sector Lo...Amazon Web Services
 
What is Experience strategy?
What is Experience strategy? What is Experience strategy?
What is Experience strategy? Andrew Gregoris
 
How Service Design Extends Other Disciplines
How Service Design Extends Other DisciplinesHow Service Design Extends Other Disciplines
How Service Design Extends Other DisciplinesRichard Ekelman, SDMT
 
12 Qualities of Effective Design Organizations
12 Qualities of Effective Design Organizations12 Qualities of Effective Design Organizations
12 Qualities of Effective Design OrganizationsPeter Merholz
 
How to Measure the Value of UX Design in Enterprise IT Projects (Heike van Ge...
How to Measure the Value of UX Design in Enterprise IT Projects (Heike van Ge...How to Measure the Value of UX Design in Enterprise IT Projects (Heike van Ge...
How to Measure the Value of UX Design in Enterprise IT Projects (Heike van Ge...IT Arena
 
ROI of Evolutionary Design to Rapidly Create Innovatively New Products & Serv...
ROI of Evolutionary Design to Rapidly Create Innovatively New Products & Serv...ROI of Evolutionary Design to Rapidly Create Innovatively New Products & Serv...
ROI of Evolutionary Design to Rapidly Create Innovatively New Products & Serv...David Rico
 
Return on Design: The business value of design for services
Return on Design: The business value of design for servicesReturn on Design: The business value of design for services
Return on Design: The business value of design for servicesCsilla Narai
 
108 190427 Bookclub Managing The Design Process by Terry Lee Stones Intro-Cha...
108 190427 Bookclub Managing The Design Process by Terry Lee Stones Intro-Cha...108 190427 Bookclub Managing The Design Process by Terry Lee Stones Intro-Cha...
108 190427 Bookclub Managing The Design Process by Terry Lee Stones Intro-Cha...Lia s. Associates | Branding & Design
 
FXD 18: Leadership Round Table Part 1
FXD 18: Leadership Round Table Part 1FXD 18: Leadership Round Table Part 1
FXD 18: Leadership Round Table Part 1Mad*Pow
 
Design Audit of an SME
Design Audit of an SME Design Audit of an SME
Design Audit of an SME Sancharee Saha
 
Ten principles of design minded organizations
Ten principles of design minded organizationsTen principles of design minded organizations
Ten principles of design minded organizationsAndrew Leone
 
How to Use Design & Research by LinkedIn Sr Product Director
How to Use Design & Research by LinkedIn Sr Product DirectorHow to Use Design & Research by LinkedIn Sr Product Director
How to Use Design & Research by LinkedIn Sr Product DirectorProduct School
 
Are You and Your Organization Ready for Design Transformation?
Are You and Your Organization Ready for Design Transformation?Are You and Your Organization Ready for Design Transformation?
Are You and Your Organization Ready for Design Transformation?Chris Avore
 
TwentyEighty Strategy Execution Course Catalog
TwentyEighty Strategy Execution Course CatalogTwentyEighty Strategy Execution Course Catalog
TwentyEighty Strategy Execution Course CatalogRutik Shah
 
Enterprise design for business analysts
Enterprise design for business analystsEnterprise design for business analysts
Enterprise design for business analystsIIBA UK Chapter
 
How to build a sustainable design team
How to build a sustainable design team How to build a sustainable design team
How to build a sustainable design team alison_sharp
 

Ähnlich wie The Design Management Office (John Devanney at DesignOps Summit 2017) (20)

Establishing a service design practice in large organisations
Establishing a service design practice in large organisations Establishing a service design practice in large organisations
Establishing a service design practice in large organisations
 
Assure Creative Projects Deliver Awesome Business Results
Assure Creative Projects Deliver Awesome Business ResultsAssure Creative Projects Deliver Awesome Business Results
Assure Creative Projects Deliver Awesome Business Results
 
The People Model & Cloud Transformation - Transformation Day Public Sector Lo...
The People Model & Cloud Transformation - Transformation Day Public Sector Lo...The People Model & Cloud Transformation - Transformation Day Public Sector Lo...
The People Model & Cloud Transformation - Transformation Day Public Sector Lo...
 
What is Experience strategy?
What is Experience strategy? What is Experience strategy?
What is Experience strategy?
 
How Service Design Extends Other Disciplines
How Service Design Extends Other DisciplinesHow Service Design Extends Other Disciplines
How Service Design Extends Other Disciplines
 
12 Qualities of Effective Design Organizations
12 Qualities of Effective Design Organizations12 Qualities of Effective Design Organizations
12 Qualities of Effective Design Organizations
 
How to Measure the Value of UX Design in Enterprise IT Projects (Heike van Ge...
How to Measure the Value of UX Design in Enterprise IT Projects (Heike van Ge...How to Measure the Value of UX Design in Enterprise IT Projects (Heike van Ge...
How to Measure the Value of UX Design in Enterprise IT Projects (Heike van Ge...
 
ROI of Evolutionary Design to Rapidly Create Innovatively New Products & Serv...
ROI of Evolutionary Design to Rapidly Create Innovatively New Products & Serv...ROI of Evolutionary Design to Rapidly Create Innovatively New Products & Serv...
ROI of Evolutionary Design to Rapidly Create Innovatively New Products & Serv...
 
Return on Design: The business value of design for services
Return on Design: The business value of design for servicesReturn on Design: The business value of design for services
Return on Design: The business value of design for services
 
108 190427 Bookclub Managing The Design Process by Terry Lee Stones Intro-Cha...
108 190427 Bookclub Managing The Design Process by Terry Lee Stones Intro-Cha...108 190427 Bookclub Managing The Design Process by Terry Lee Stones Intro-Cha...
108 190427 Bookclub Managing The Design Process by Terry Lee Stones Intro-Cha...
 
FXD 18: Leadership Round Table Part 1
FXD 18: Leadership Round Table Part 1FXD 18: Leadership Round Table Part 1
FXD 18: Leadership Round Table Part 1
 
Portfolio_TS
Portfolio_TSPortfolio_TS
Portfolio_TS
 
Design Audit of an SME
Design Audit of an SME Design Audit of an SME
Design Audit of an SME
 
Ten principles of design minded organizations
Ten principles of design minded organizationsTen principles of design minded organizations
Ten principles of design minded organizations
 
SocialSway Deck
SocialSway DeckSocialSway Deck
SocialSway Deck
 
How to Use Design & Research by LinkedIn Sr Product Director
How to Use Design & Research by LinkedIn Sr Product DirectorHow to Use Design & Research by LinkedIn Sr Product Director
How to Use Design & Research by LinkedIn Sr Product Director
 
Are You and Your Organization Ready for Design Transformation?
Are You and Your Organization Ready for Design Transformation?Are You and Your Organization Ready for Design Transformation?
Are You and Your Organization Ready for Design Transformation?
 
TwentyEighty Strategy Execution Course Catalog
TwentyEighty Strategy Execution Course CatalogTwentyEighty Strategy Execution Course Catalog
TwentyEighty Strategy Execution Course Catalog
 
Enterprise design for business analysts
Enterprise design for business analystsEnterprise design for business analysts
Enterprise design for business analysts
 
How to build a sustainable design team
How to build a sustainable design team How to build a sustainable design team
How to build a sustainable design team
 

Mehr von Rosenfeld Media

Real Talk: Proving Value through a Scrappy Playbook (Dianne Que at DesignOps ...
Real Talk: Proving Value through a Scrappy Playbook (Dianne Que at DesignOps ...Real Talk: Proving Value through a Scrappy Playbook (Dianne Que at DesignOps ...
Real Talk: Proving Value through a Scrappy Playbook (Dianne Que at DesignOps ...Rosenfeld Media
 
Amplify, Not Optimize. (Dave Malouf at DesignOps Summit 2019)
Amplify, Not Optimize. (Dave Malouf at DesignOps Summit 2019)Amplify, Not Optimize. (Dave Malouf at DesignOps Summit 2019)
Amplify, Not Optimize. (Dave Malouf at DesignOps Summit 2019)Rosenfeld Media
 
Learning Over Outcomes (Brenna Fallon at DesignOps Summit 2019)
Learning Over Outcomes (Brenna Fallon at DesignOps Summit 2019)Learning Over Outcomes (Brenna Fallon at DesignOps Summit 2019)
Learning Over Outcomes (Brenna Fallon at DesignOps Summit 2019)Rosenfeld Media
 
Leading Through Change (Purvi Shah at DesignOps Summit 2019)
Leading Through Change (Purvi Shah at DesignOps Summit 2019)Leading Through Change (Purvi Shah at DesignOps Summit 2019)
Leading Through Change (Purvi Shah at DesignOps Summit 2019)Rosenfeld Media
 
Design is Not the Frosting on the Scaled Agile Layer Cake (Erin Hauber at Des...
Design is Not the Frosting on the Scaled Agile Layer Cake (Erin Hauber at Des...Design is Not the Frosting on the Scaled Agile Layer Cake (Erin Hauber at Des...
Design is Not the Frosting on the Scaled Agile Layer Cake (Erin Hauber at Des...Rosenfeld Media
 
Setting the Table for Dynamic Change (Jacqui Frey and Alison Rand at DesignOp...
Setting the Table for Dynamic Change (Jacqui Frey and Alison Rand at DesignOp...Setting the Table for Dynamic Change (Jacqui Frey and Alison Rand at DesignOp...
Setting the Table for Dynamic Change (Jacqui Frey and Alison Rand at DesignOp...Rosenfeld Media
 
Transforming Strategic Research Capacity through Democratization (Marjorie St...
Transforming Strategic Research Capacity through Democratization (Marjorie St...Transforming Strategic Research Capacity through Democratization (Marjorie St...
Transforming Strategic Research Capacity through Democratization (Marjorie St...Rosenfeld Media
 
Lessons From the DesignOps Journey of the World’s Largest Travel Site (Eniola...
Lessons From the DesignOps Journey of the World’s Largest Travel Site (Eniola...Lessons From the DesignOps Journey of the World’s Largest Travel Site (Eniola...
Lessons From the DesignOps Journey of the World’s Largest Travel Site (Eniola...Rosenfeld Media
 
DesignOps in Wonderland (Carla Casariego and Sarah Spencer at DesignOps Summi...
DesignOps in Wonderland (Carla Casariego and Sarah Spencer at DesignOps Summi...DesignOps in Wonderland (Carla Casariego and Sarah Spencer at DesignOps Summi...
DesignOps in Wonderland (Carla Casariego and Sarah Spencer at DesignOps Summi...Rosenfeld Media
 
Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at ...
Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at ...Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at ...
Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at ...Rosenfeld Media
 
Distributed Design Operations Management (Jilanna Wilson at DesignOps Summit ...
Distributed Design Operations Management (Jilanna Wilson at DesignOps Summit ...Distributed Design Operations Management (Jilanna Wilson at DesignOps Summit ...
Distributed Design Operations Management (Jilanna Wilson at DesignOps Summit ...Rosenfeld Media
 
A DesignOps Girl in a DevOps World (Indra Klavins at DesignOps Summit 2019)
A DesignOps Girl in a DevOps World (Indra Klavins at DesignOps Summit 2019)A DesignOps Girl in a DevOps World (Indra Klavins at DesignOps Summit 2019)
A DesignOps Girl in a DevOps World (Indra Klavins at DesignOps Summit 2019)Rosenfeld Media
 
A Deep Dive Into Value and Outcomes (Kristin Skinner and Kamdyn Moore at Desi...
A Deep Dive Into Value and Outcomes (Kristin Skinner and Kamdyn Moore at Desi...A Deep Dive Into Value and Outcomes (Kristin Skinner and Kamdyn Moore at Desi...
A Deep Dive Into Value and Outcomes (Kristin Skinner and Kamdyn Moore at Desi...Rosenfeld Media
 
Process and Ambiguity (Amy Thibodeau at DesignOps Summit 2019)
Process and Ambiguity (Amy Thibodeau at DesignOps Summit 2019)Process and Ambiguity (Amy Thibodeau at DesignOps Summit 2019)
Process and Ambiguity (Amy Thibodeau at DesignOps Summit 2019)Rosenfeld Media
 
The View from the Top (Iram Shah at Enterprise Experience 2019)
The View from the Top (Iram Shah at Enterprise Experience 2019)The View from the Top (Iram Shah at Enterprise Experience 2019)
The View from the Top (Iram Shah at Enterprise Experience 2019)Rosenfeld Media
 
Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at Enterpri...
Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at Enterpri...Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at Enterpri...
Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at Enterpri...Rosenfeld Media
 
We’ve Never Done This Before (Nova Wehman-Brown and Ken Hoffmann at Enterpris...
We’ve Never Done This Before (Nova Wehman-Brown and Ken Hoffmann at Enterpris...We’ve Never Done This Before (Nova Wehman-Brown and Ken Hoffmann at Enterpris...
We’ve Never Done This Before (Nova Wehman-Brown and Ken Hoffmann at Enterpris...Rosenfeld Media
 
How UX Research Hit It Big in Las Vegas (Melissa Schmidt and Adam Menter at E...
How UX Research Hit It Big in Las Vegas (Melissa Schmidt and Adam Menter at E...How UX Research Hit It Big in Las Vegas (Melissa Schmidt and Adam Menter at E...
How UX Research Hit It Big in Las Vegas (Melissa Schmidt and Adam Menter at E...Rosenfeld Media
 
Enterprise UX Storytelling Sessions (Dan Willis et al. at Enterprise Experien...
Enterprise UX Storytelling Sessions (Dan Willis et al. at Enterprise Experien...Enterprise UX Storytelling Sessions (Dan Willis et al. at Enterprise Experien...
Enterprise UX Storytelling Sessions (Dan Willis et al. at Enterprise Experien...Rosenfeld Media
 
Teams Work How People Work (Kevin Hoffman et al. at Enterprise Experience 2019)
Teams Work How People Work (Kevin Hoffman et al. at Enterprise Experience 2019)Teams Work How People Work (Kevin Hoffman et al. at Enterprise Experience 2019)
Teams Work How People Work (Kevin Hoffman et al. at Enterprise Experience 2019)Rosenfeld Media
 

Mehr von Rosenfeld Media (20)

Real Talk: Proving Value through a Scrappy Playbook (Dianne Que at DesignOps ...
Real Talk: Proving Value through a Scrappy Playbook (Dianne Que at DesignOps ...Real Talk: Proving Value through a Scrappy Playbook (Dianne Que at DesignOps ...
Real Talk: Proving Value through a Scrappy Playbook (Dianne Que at DesignOps ...
 
Amplify, Not Optimize. (Dave Malouf at DesignOps Summit 2019)
Amplify, Not Optimize. (Dave Malouf at DesignOps Summit 2019)Amplify, Not Optimize. (Dave Malouf at DesignOps Summit 2019)
Amplify, Not Optimize. (Dave Malouf at DesignOps Summit 2019)
 
Learning Over Outcomes (Brenna Fallon at DesignOps Summit 2019)
Learning Over Outcomes (Brenna Fallon at DesignOps Summit 2019)Learning Over Outcomes (Brenna Fallon at DesignOps Summit 2019)
Learning Over Outcomes (Brenna Fallon at DesignOps Summit 2019)
 
Leading Through Change (Purvi Shah at DesignOps Summit 2019)
Leading Through Change (Purvi Shah at DesignOps Summit 2019)Leading Through Change (Purvi Shah at DesignOps Summit 2019)
Leading Through Change (Purvi Shah at DesignOps Summit 2019)
 
Design is Not the Frosting on the Scaled Agile Layer Cake (Erin Hauber at Des...
Design is Not the Frosting on the Scaled Agile Layer Cake (Erin Hauber at Des...Design is Not the Frosting on the Scaled Agile Layer Cake (Erin Hauber at Des...
Design is Not the Frosting on the Scaled Agile Layer Cake (Erin Hauber at Des...
 
Setting the Table for Dynamic Change (Jacqui Frey and Alison Rand at DesignOp...
Setting the Table for Dynamic Change (Jacqui Frey and Alison Rand at DesignOp...Setting the Table for Dynamic Change (Jacqui Frey and Alison Rand at DesignOp...
Setting the Table for Dynamic Change (Jacqui Frey and Alison Rand at DesignOp...
 
Transforming Strategic Research Capacity through Democratization (Marjorie St...
Transforming Strategic Research Capacity through Democratization (Marjorie St...Transforming Strategic Research Capacity through Democratization (Marjorie St...
Transforming Strategic Research Capacity through Democratization (Marjorie St...
 
Lessons From the DesignOps Journey of the World’s Largest Travel Site (Eniola...
Lessons From the DesignOps Journey of the World’s Largest Travel Site (Eniola...Lessons From the DesignOps Journey of the World’s Largest Travel Site (Eniola...
Lessons From the DesignOps Journey of the World’s Largest Travel Site (Eniola...
 
DesignOps in Wonderland (Carla Casariego and Sarah Spencer at DesignOps Summi...
DesignOps in Wonderland (Carla Casariego and Sarah Spencer at DesignOps Summi...DesignOps in Wonderland (Carla Casariego and Sarah Spencer at DesignOps Summi...
DesignOps in Wonderland (Carla Casariego and Sarah Spencer at DesignOps Summi...
 
Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at ...
Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at ...Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at ...
Debunking the Myths of Cross-Disciplinary Collaboration (Alastair Simpson at ...
 
Distributed Design Operations Management (Jilanna Wilson at DesignOps Summit ...
Distributed Design Operations Management (Jilanna Wilson at DesignOps Summit ...Distributed Design Operations Management (Jilanna Wilson at DesignOps Summit ...
Distributed Design Operations Management (Jilanna Wilson at DesignOps Summit ...
 
A DesignOps Girl in a DevOps World (Indra Klavins at DesignOps Summit 2019)
A DesignOps Girl in a DevOps World (Indra Klavins at DesignOps Summit 2019)A DesignOps Girl in a DevOps World (Indra Klavins at DesignOps Summit 2019)
A DesignOps Girl in a DevOps World (Indra Klavins at DesignOps Summit 2019)
 
A Deep Dive Into Value and Outcomes (Kristin Skinner and Kamdyn Moore at Desi...
A Deep Dive Into Value and Outcomes (Kristin Skinner and Kamdyn Moore at Desi...A Deep Dive Into Value and Outcomes (Kristin Skinner and Kamdyn Moore at Desi...
A Deep Dive Into Value and Outcomes (Kristin Skinner and Kamdyn Moore at Desi...
 
Process and Ambiguity (Amy Thibodeau at DesignOps Summit 2019)
Process and Ambiguity (Amy Thibodeau at DesignOps Summit 2019)Process and Ambiguity (Amy Thibodeau at DesignOps Summit 2019)
Process and Ambiguity (Amy Thibodeau at DesignOps Summit 2019)
 
The View from the Top (Iram Shah at Enterprise Experience 2019)
The View from the Top (Iram Shah at Enterprise Experience 2019)The View from the Top (Iram Shah at Enterprise Experience 2019)
The View from the Top (Iram Shah at Enterprise Experience 2019)
 
Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at Enterpri...
Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at Enterpri...Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at Enterpri...
Jazz Improvisation as a Model for Team Collaboration (Jim Kalbach at Enterpri...
 
We’ve Never Done This Before (Nova Wehman-Brown and Ken Hoffmann at Enterpris...
We’ve Never Done This Before (Nova Wehman-Brown and Ken Hoffmann at Enterpris...We’ve Never Done This Before (Nova Wehman-Brown and Ken Hoffmann at Enterpris...
We’ve Never Done This Before (Nova Wehman-Brown and Ken Hoffmann at Enterpris...
 
How UX Research Hit It Big in Las Vegas (Melissa Schmidt and Adam Menter at E...
How UX Research Hit It Big in Las Vegas (Melissa Schmidt and Adam Menter at E...How UX Research Hit It Big in Las Vegas (Melissa Schmidt and Adam Menter at E...
How UX Research Hit It Big in Las Vegas (Melissa Schmidt and Adam Menter at E...
 
Enterprise UX Storytelling Sessions (Dan Willis et al. at Enterprise Experien...
Enterprise UX Storytelling Sessions (Dan Willis et al. at Enterprise Experien...Enterprise UX Storytelling Sessions (Dan Willis et al. at Enterprise Experien...
Enterprise UX Storytelling Sessions (Dan Willis et al. at Enterprise Experien...
 
Teams Work How People Work (Kevin Hoffman et al. at Enterprise Experience 2019)
Teams Work How People Work (Kevin Hoffman et al. at Enterprise Experience 2019)Teams Work How People Work (Kevin Hoffman et al. at Enterprise Experience 2019)
Teams Work How People Work (Kevin Hoffman et al. at Enterprise Experience 2019)
 

Kürzlich hochgeladen

High-Quality Faux Embroidery Services | Cre8iveSkill
High-Quality Faux Embroidery Services | Cre8iveSkillHigh-Quality Faux Embroidery Services | Cre8iveSkill
High-Quality Faux Embroidery Services | Cre8iveSkillCre8iveskill
 
Production of Erythromycin microbiology.pptx
Production of Erythromycin microbiology.pptxProduction of Erythromycin microbiology.pptx
Production of Erythromycin microbiology.pptxb2kshani34
 
LRFD Bridge Design Specifications-AASHTO (2014).pdf
LRFD Bridge Design Specifications-AASHTO (2014).pdfLRFD Bridge Design Specifications-AASHTO (2014).pdf
LRFD Bridge Design Specifications-AASHTO (2014).pdfHctorFranciscoSnchez1
 
Embroidery design from embroidery magazine
Embroidery design from embroidery magazineEmbroidery design from embroidery magazine
Embroidery design from embroidery magazineRivanEleraki
 
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdfBuilding+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdfsaidbilgen
 
Math Group 3 Presentation OLOLOLOLILOOLLOLOL
Math Group 3 Presentation OLOLOLOLILOOLLOLOLMath Group 3 Presentation OLOLOLOLILOOLLOLOL
Math Group 3 Presentation OLOLOLOLILOOLLOLOLkenzukiri
 
Mike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy ShirtMike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy ShirtTeeFusion
 
Khushi sharma undergraduate portfolio...
Khushi sharma undergraduate portfolio...Khushi sharma undergraduate portfolio...
Khushi sharma undergraduate portfolio...khushisharma298853
 
The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024Alan Dix
 
Cold War Tensions Increase - 1945-1952.pptx
Cold War Tensions Increase - 1945-1952.pptxCold War Tensions Increase - 1945-1952.pptx
Cold War Tensions Increase - 1945-1952.pptxSamKuruvilla5
 
How to use Ai for UX UI Design | ChatGPT
How to use Ai for UX UI Design | ChatGPTHow to use Ai for UX UI Design | ChatGPT
How to use Ai for UX UI Design | ChatGPTThink 360 Studio
 
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptxWCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptxHasan S
 
Design mental models for managing large-scale dbt projects. March 21, 2024 in...
Design mental models for managing large-scale dbt projects. March 21, 2024 in...Design mental models for managing large-scale dbt projects. March 21, 2024 in...
Design mental models for managing large-scale dbt projects. March 21, 2024 in...Ed Orozco
 
Designing for privacy: 3 essential UX habits for product teams
Designing for privacy: 3 essential UX habits for product teamsDesigning for privacy: 3 essential UX habits for product teams
Designing for privacy: 3 essential UX habits for product teamsBlock Party
 
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...Amil baba
 
UX Conference on UX Research Trends in 2024
UX Conference on UX Research Trends in 2024UX Conference on UX Research Trends in 2024
UX Conference on UX Research Trends in 2024mikailaoh
 
Construction Documents Checklist before Construction
Construction Documents Checklist before ConstructionConstruction Documents Checklist before Construction
Construction Documents Checklist before ConstructionResDraft
 
TIMBRE: HOW MIGHT WE REMEDY MUSIC DESERTS AND FACILITATE GROWTH OF A MUSICAL ...
TIMBRE: HOW MIGHT WE REMEDY MUSIC DESERTS AND FACILITATE GROWTH OF A MUSICAL ...TIMBRE: HOW MIGHT WE REMEDY MUSIC DESERTS AND FACILITATE GROWTH OF A MUSICAL ...
TIMBRE: HOW MIGHT WE REMEDY MUSIC DESERTS AND FACILITATE GROWTH OF A MUSICAL ...Pranav Subramanian
 
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024Ted Drake
 
Create Funeral Invites Online @ feedvu.com
Create Funeral Invites Online @ feedvu.comCreate Funeral Invites Online @ feedvu.com
Create Funeral Invites Online @ feedvu.comjakyjhon00
 

Kürzlich hochgeladen (20)

High-Quality Faux Embroidery Services | Cre8iveSkill
High-Quality Faux Embroidery Services | Cre8iveSkillHigh-Quality Faux Embroidery Services | Cre8iveSkill
High-Quality Faux Embroidery Services | Cre8iveSkill
 
Production of Erythromycin microbiology.pptx
Production of Erythromycin microbiology.pptxProduction of Erythromycin microbiology.pptx
Production of Erythromycin microbiology.pptx
 
LRFD Bridge Design Specifications-AASHTO (2014).pdf
LRFD Bridge Design Specifications-AASHTO (2014).pdfLRFD Bridge Design Specifications-AASHTO (2014).pdf
LRFD Bridge Design Specifications-AASHTO (2014).pdf
 
Embroidery design from embroidery magazine
Embroidery design from embroidery magazineEmbroidery design from embroidery magazine
Embroidery design from embroidery magazine
 
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdfBuilding+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
Building+your+Data+Project+on+AWS+-+Luke+Anderson.pdf
 
Math Group 3 Presentation OLOLOLOLILOOLLOLOL
Math Group 3 Presentation OLOLOLOLILOOLLOLOLMath Group 3 Presentation OLOLOLOLILOOLLOLOL
Math Group 3 Presentation OLOLOLOLILOOLLOLOL
 
Mike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy ShirtMike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy Shirt
 
Khushi sharma undergraduate portfolio...
Khushi sharma undergraduate portfolio...Khushi sharma undergraduate portfolio...
Khushi sharma undergraduate portfolio...
 
The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024The future of UX design support tools - talk Paris March 2024
The future of UX design support tools - talk Paris March 2024
 
Cold War Tensions Increase - 1945-1952.pptx
Cold War Tensions Increase - 1945-1952.pptxCold War Tensions Increase - 1945-1952.pptx
Cold War Tensions Increase - 1945-1952.pptx
 
How to use Ai for UX UI Design | ChatGPT
How to use Ai for UX UI Design | ChatGPTHow to use Ai for UX UI Design | ChatGPT
How to use Ai for UX UI Design | ChatGPT
 
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptxWCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
WCM Branding Agency | 210519 - Portfolio Review (F&B) -s.pptx
 
Design mental models for managing large-scale dbt projects. March 21, 2024 in...
Design mental models for managing large-scale dbt projects. March 21, 2024 in...Design mental models for managing large-scale dbt projects. March 21, 2024 in...
Design mental models for managing large-scale dbt projects. March 21, 2024 in...
 
Designing for privacy: 3 essential UX habits for product teams
Designing for privacy: 3 essential UX habits for product teamsDesigning for privacy: 3 essential UX habits for product teams
Designing for privacy: 3 essential UX habits for product teams
 
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
Best-NO1 Pakistani Amil Baba Real Amil baba In Pakistan Najoomi Baba in Pakis...
 
UX Conference on UX Research Trends in 2024
UX Conference on UX Research Trends in 2024UX Conference on UX Research Trends in 2024
UX Conference on UX Research Trends in 2024
 
Construction Documents Checklist before Construction
Construction Documents Checklist before ConstructionConstruction Documents Checklist before Construction
Construction Documents Checklist before Construction
 
TIMBRE: HOW MIGHT WE REMEDY MUSIC DESERTS AND FACILITATE GROWTH OF A MUSICAL ...
TIMBRE: HOW MIGHT WE REMEDY MUSIC DESERTS AND FACILITATE GROWTH OF A MUSICAL ...TIMBRE: HOW MIGHT WE REMEDY MUSIC DESERTS AND FACILITATE GROWTH OF A MUSICAL ...
TIMBRE: HOW MIGHT WE REMEDY MUSIC DESERTS AND FACILITATE GROWTH OF A MUSICAL ...
 
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
Introduce Trauma-Informed Design to Your Organization - CSUN ATC 2024
 
Create Funeral Invites Online @ feedvu.com
Create Funeral Invites Online @ feedvu.comCreate Funeral Invites Online @ feedvu.com
Create Funeral Invites Online @ feedvu.com
 

The Design Management Office (John Devanney at DesignOps Summit 2017)

  • 1. The Design Management Office THE VALUE OF DESIGN AT SCALE John Devanney, DesignOps Summit 2017 @johndevanney @momentdesign
  • 3. How to deliver value of design at scale? 4 NEW CHALLENGES
  • 4. What is the “value of design?” 5 NEW CHALLENGES SERVICES Realize the relationship strategy by considering the end-to-end ecosystem of services and touch points. CAPABILITIES Invest in new features and assets that can be leveraged across multiple areas of the business INTERFACES Improve performance of digital touchpoints and visually reinforce connection to brand. RELATIONSHIPS Set a strategy that strengthens the bond with customers over time and builds loyalty.
  • 5. New Existing Small Large 6 NEW CHALLENGES Are all “design” projects the same? Incremental Functionality Digital Innovation Redesign Continuous Improvement Design Operations
  • 6. Design leadership from explorer to settler... 7 NEW CHALLENGES OperationsEvangelism Awareness Influence ImpactCapacity
  • 7. The operational requirements of scale: 8 NEW CHALLENGES • Increase leverage of design teams • Improve quality of delivery • Build and retain high-performing staff • Shape projects quickly and effectively • Communicate the value in terms the organization understands
  • 9. What is the Design Management Office? 10 1. A framework that represents the components of a successful design organization that can be used to assess current state and prioritize efforts 2. A dedicated, focused team tasked with creating, implementing and supporting a structure that equips the organization to thrive THE DESIGN MANAGEMENT OFFICE
  • 10. 11 THE DESIGN MANAGEMENT OFFICE Define Equip Connect Process User-centered Design Research & Insights Design Systems Organizational Transformation People Designing Teams & Environments Learning & Knowledge Management Individual Career Growth Standardized Team Approaches Projects Project Pipeline Project Framing Impact Evaluation Value Communication
  • 11. Process 12 THE DESIGN MANAGEMENT OFFICE User-centered Design Approach Tools and methods Define
  • 12. Equip Process 13 THE DESIGN MANAGEMENT OFFICE Research & Insights Primary & Secondary research Usability testing Customer panels
  • 13. Equip Process 14 THE DESIGN MANAGEMENT OFFICE Design Systems Creating and delivering design systems Platform workflows & guidelines
  • 14. Connect Process 15 THE DESIGN MANAGEMENT OFFICE Organizational Transformation User-centered Design for stakeholders Incorporating design into business process
  • 15. People 16 Designing Teams & Environments Establishing team structure Designing talent acquisition Defining workspaces & Environments THE DESIGN MANAGEMENT OFFICE Define
  • 16. People 17 THE DESIGN MANAGEMENT OFFICE Learning & Knowledge Management Understanding resources Designing the program Equip
  • 17. People 18 THE DESIGN MANAGEMENT OFFICE Individual Career Growth Skills matrix Career path and management Equip Source: Ian Swinson, "Designing and Driving UX careers” EUX ‘16
  • 18. Katie Gill on Airbnb vimeo.com/125621422 People 19 THE DESIGN MANAGEMENT OFFICE Standardized Team Approaches Identifying project types, scoping, and planning Maintaining alignment Connect
  • 19. Projects 20 Project Pipeline Developing an inventory model Engagement criteria THE DESIGN MANAGEMENT OFFICE Define
  • 20. John C. Jay in “Briefly” vimeo.com/107567840 Projects 21 THE DESIGN MANAGEMENT OFFICE Project Framing Understanding context, opportunities, and vision for the outcome Equip
  • 21. Projects 22 THE DESIGN MANAGEMENT OFFICE Impact Evaluation Establishing new metrics Defining a consistent approach for each project type Equip
  • 22. Projects 23 THE DESIGN MANAGEMENT OFFICE Value Communication Establishing a new language Communicating impact of design and ROI Connect
  • 23. 24 THE DESIGN MANAGEMENT OFFICE Define Equip Connect Process User-centered Design Research & Insights Design Systems Organizational Transformation People Designing Teams & Environments Learning & Knowledge Management Individual Career Growth Standardized Team Approaches Projects Project Pipeline Project Framing Impact Evaluation Value Communication
  • 24. Thanks folks! 25 THE DESIGN MANAGEMENT OFFICE All our content DesignManagementOffice.com Take the poll! http://bit.ly/2gT5J9C @johndevanney @momentdesign