Courtney Kaplan: "Taking it to the Next Level: Career paths in DesignOps" DesignOps Summit 2018 • November 7-8, 2018 • New York, NY http://www.designopssummit.com

1. TAKING ITTO
THE NEXT LEVEL
GROWTH IN DESIGN OPERATIONS
Courtney Kaplan
Director Design Program Management

2. 2013

3. 2018

4. Operations
Programs Driving programs to onboard, educate and inspire
Supporting health of team through data and
standard process
Product Supporting product team success by driving
teamwork; executing key initiatives; and
building design tools and standards
DESIGN PROGRAM MANAGEMENT (DPM)

5. 4321TRIAGING DISCOVERING EMERGING STRATEGIZING

6. 4321TRIAGING DISCOVERING EMERGING STRATEGIZING
BUILDING ATEAM

7. 4321TRIAGING DISCOVERING EMERGING STRATEGIZING
First boots on the
ground. Taking care
of immediate needs.
Uncovering a deeper
understanding of
the problems.
Surface patterns and
proactively raising issues.
Establishing large scale
strategy in partnership
with leaders.
BUILDING ATEAM

8. 1TRIAGING

9. THE BIG LIST

10. THE BIG LIST

11. THE BIG LIST

12. THE BIG LIST

13. THE BIG VISION

14. VISION ATTRACTS
TALENT

15. VISION ATTRACTS
TALENT

16. 2DISCOVERING
432

17. DPM STRENGTHS WILL SHINE BRIGHTLY
432

18. YOU NEED TO DOUBLE
DOWN ON SUPPORT
432

19. BUILD CAPACITY,DON'T STALL OUT
432

20. BUILD CAPACITY,DON'T STALL OUT
Coordinator overwhelm
432

21. BUILD CAPACITY,DON'T STALL OUT
Coordinator overwhelm Super producers
432

22. BUILD CAPACITY,DON'T STALL OUT
Coordinator overwhelm Super producers Risk averse
432

23. 432
CONNECTING
LONE WOLVES

24. 3EMERGING
43

25. DPMS SURFACE AND SOLVE
MESSY,COMPLEX PROBLEMS
43

26. COACH YOUR TEAM TO
FRAME UPTHE PROBLEMS
43

27. AS A LEAD,DEVELOP
ALLIES & PARTNERSHIPS
43

28. AS A LEAD,DEVELOP
ALLIES & PARTNERSHIPS
43

29. RELATIONSHIP CONNECTS
TO RIGHT CHALLENGES
43

30. RELATIONSHIP CONNECTS
TO RIGHT CHALLENGES
43

31. 43
WRANGLING,
PREDICTING
AND EXPORTING

32. 4STRATEGIZING
4

33. RELATIONSHIPS: EARNING
A SEATATTHE TABLE
4

34. 4321TRIAGING DISCOVERING EMERGING STRATEGIZING
Establish clear
priorities & vision
Make space for building
strengths & specializing
Coach framing &
make connections
Partner as a leader
SUMMARY

35. BELIEVE IN THINGS &
THEYWILL BELIEVE IN YOU

36. THANKYOU