This document discusses scaling design through relationship maps. It begins by outlining how design tools and responsibilities have evolved from linear/waterfall processes to being iterative/agile and cross-organizational. It then discusses how design is growing within companies, but also faces growing pains in moving from individual to system-level design. Design operations (DesignOps) is introduced as a layer of management between designers and companies. The rest of the document focuses on relationship maps, describing them as beyond traditional org charts in identifying cross-company stakeholders to promote meaningful change. It emphasizes that relationships are key to success, and provides a case study of creating a relationship map to implement InVision at Autodesk.
7. OUR TOOLS HAVE EVOLVED
THEY MIRROR OUR NEW RESPONSIBILITIES
8. OUR TOOLS HAVE EVOLVED
THEY MIRROR OUR NEW RESPONSIBILITIES
THEN
Linear and waterfall
NOW
Iterative and agile
9. OUR TOOLS HAVE EVOLVED
THEY MIRROR OUR NEW RESPONSIBILITIES
THEN
Linear and waterfall
Marketing or engineering
NOW
Iterative and agile
Cross-organizational
10. OUR TOOLS HAVE EVOLVED
THEY MIRROR OUR NEW RESPONSIBILITIES
THEN
Linear and waterfall
Marketing or engineering
Followed policies
NOW
Iterative and agile
Cross-organizational
Influencing processes
11. OUR TOOLS HAVE EVOLVED
THEY MIRROR OUR NEW RESPONSIBILITIES
THEN
Linear and waterfall
Marketing or engineering
Followed policies
Individual design
NOW
Iterative and agile
Cross-organizational
Influencing processes
Design systems
13. Image credits Michał Parzuchowski
+65% Y/Y
Facebook, Google, and Amazon
have collectively grown art and design headcount
by 65% in the past year.
– 2017 Design in Tech Report
14. OUR GROWTH AS DESIGNERS
WE’RE GETTING WHAT WE ASKED FOR
Image credits Michał Parzuchowski
15. OUR GROWTH AS DESIGNERS
WE’RE GETTING WHAT WE ASKED FOR
More designers, responsibilities, tools, and budget
Image credits Michał Parzuchowski
16. OUR GROWTH AS DESIGNERS
WE’RE GETTING WHAT WE ASKED FOR
More designers, responsibilities, tools, and budget
Designers are now represented in executive leadership
Image credits Michał Parzuchowski
17. OUR GROWTH AS DESIGNERS
WE’RE GETTING WHAT WE ASKED FOR
More designers, responsibilities, tools, and budget
Designers are now represented in executive leadership
Experience and design are part of corporate brands
Image credits Michał Parzuchowski
18. BUT IT’S NOT NIRVANA
DESIGN GROWING PAINS
Image credits Michał Parzuchowski
19. More expectations, demands, and accountability
BUT IT’S NOT NIRVANA
DESIGN GROWING PAINS
Image credits Michał Parzuchowski
20. More expectations, demands, and accountability
Move from individual design to design systems isn’t easy
BUT IT’S NOT NIRVANA
DESIGN GROWING PAINS
Image credits Michał Parzuchowski
21. More expectations, demands, and accountability
Move from individual design to design systems isn’t easy
Old ways of operating aren’t enough to succeed at scale
BUT IT’S NOT NIRVANA
DESIGN GROWING PAINS
Image credits Michał Parzuchowski
25. DESIGNOPS
LAYER OF MANAGEMENT FOR DESIGN
Image credits NASA
Gateway between designers and the company at large
Maintain insulated space—an ecosystem—for designers
26. DESIGNOPS
LAYER OF MANAGEMENT FOR DESIGN
Image credits NASA
Gateway between designers and the company at large
Maintain insulated space—an ecosystem—for designers
Cross-pollinate design and business relationships
34. DCP MCP
Image credits Lena Bell
AUTODESK PRODUCT ORG
PRACTICEGROUPS
EXPERIENCE DESIGN
GLOBAL ENGINEERING
SECURITY AND RESILIENCY
ANALYTICS + OTHERS
PRODUCT GROUPS
35. DCP MCP
Image credits Lena Bell
AUTODESK PRODUCT ORG
PRACTICEGROUPS
EXPERIENCE DESIGN
PRODUCT GROUPS
VISION & LEADERSHIP
DESIGNOPS
PROGRAMS
36. Image credits Lena Bell
PROGRAMS
VISION &
LEADERSHIP
DESIGNOPS
AUTODESK PRODUCT ORG
37. Image credits Lena Bell
PRODUCT TEAMS
CUSTOMERS
PROGRAMS
VISION &
LEADERSHIP
DESIGNOPS
TASK FORCES
AUTODESK PRODUCT ORG
41. AN ORG CHART BEYOND OUR ORG
CROSS-COMPANY MICROCOSMS
Identifies stakeholders from across the organization
Image credits gitea.org
42. AN ORG CHART BEYOND OUR ORG
CROSS-COMPANY MICROCOSMS
Identifies stakeholders from across the organization
Brings people together for greater purpose
Image credits gitea.org
43. AN ORG CHART BEYOND OUR ORG
CROSS-COMPANY MICROCOSMS
Identifies stakeholders from across the organization
Brings people together for greater purpose
Promotes meaningful change by involving operations teams
Image credits gitea.org
44. ORG CHART AND RELATIONSHIP MAP
MANAGEMENT VS LEADERSHIP
Image credits gitea.org
45. ORG CHART AND RELATIONSHIP MAP
MANAGEMENT VS LEADERSHIP
ORG CHART
Formal reporting
RELATIONSHIP MAP
Networking
Image credits gitea.org
47. ORG CHART AND RELATIONSHIP MAP
MANAGEMENT VS LEADERSHIP
ORG CHART
Formal reporting
Hierarchical
Direct reports
RELATIONSHIP MAP
Networking
Gravitational
Colleagues
Image credits gitea.org
48. ORG CHART AND RELATIONSHIP MAP
MANAGEMENT VS LEADERSHIP
ORG CHART
Formal reporting
Hierarchical
Direct reports
Teams in silos
RELATIONSHIP MAP
Networking
Gravitational
Colleagues
Teams collaborating
Image credits gitea.org
53. Design is no longer fringe, and we need to integrate
RELATIONSHIPS ARE KEY
TOOLS AND PROCESSES ALONE AREN’T ENOUGH
Image credits rawpixel.com
54. Design is no longer fringe, and we need to integrate
Increase professionalism without losing sense of play
RELATIONSHIPS ARE KEY
TOOLS AND PROCESSES ALONE AREN’T ENOUGH
Image credits rawpixel.com
55. Design is no longer fringe, and we need to integrate
Increase professionalism without losing sense of play
But, we have ‘relationship debt’ to work through
RELATIONSHIPS ARE KEY
TOOLS AND PROCESSES ALONE AREN’T ENOUGH
Image credits rawpixel.com
56. “HR, IT, AND LEGAL
ARE THE THREE
CIRCLES OF HELL.”
Anonymous Designer
Image credits Jheronimus Bosch
64. Image credits Štefan Štefančík
“The Tools & Resources team is committed
to improving the quality of Autodesk's products
by supporting radical design collaboration
through a common core set of tools and resources
that harmonize our
prototyping, designing, and production efforts.”
67. 1. CREATE YOUR RELATIONSHIP MAP
CONNECTING THE DOTS
Design management can ‘recruit’ across the company
68. 1. CREATE YOUR RELATIONSHIP MAP
CONNECTING THE DOTS
Design management can ‘recruit’ across the company
Must have a vision, and be able to clearly communicate it
69. 1. CREATE YOUR RELATIONSHIP MAP
CONNECTING THE DOTS
Design management can ‘recruit’ across the company
Must have a vision, and be able to clearly communicate it
Identify and bring in those who can manage key components
96. 2. ESTABLISH COMMON GROUNDS
CREATE WIN/WIN SITUATIONS
Identify areas of mutual benefit with each person
Image credits rawpixel.com
97. 2. ESTABLISH COMMON GROUNDS
CREATE WIN/WIN SITUATIONS
Identify areas of mutual benefit with each person
Ensure a balanced system of give-and-take
Image credits rawpixel.com
98. 2. ESTABLISH COMMON GROUNDS
CREATE WIN/WIN SITUATIONS
Identify areas of mutual benefit with each person
Ensure a balanced system of give-and-take
Agree on the definition of success
Image credits rawpixel.com
100. Image credits rawpixel.com
2. OUR COMMON GROUNDS
MEETING PEOPLE WHERE THEY WERE
Made sure my asks aligned to their interests
101. Image credits rawpixel.com
2. OUR COMMON GROUNDS
MEETING PEOPLE WHERE THEY WERE
Made sure my asks aligned to their interests
Built my brand and legacy as a takeaway for each person
102. Image credits rawpixel.com
2. OUR COMMON GROUNDS
MEETING PEOPLE WHERE THEY WERE
Made sure my asks aligned to their interests
Built my brand and legacy as a takeaway for each person
Focused on alignment with my values
111. 3. EXPRESS GRATITUDE
BUT DON’T EXPECT IT IN RETURN
It’s not glamourous work, and every inch is earned
Image credits Michael Polivka
112. 3. EXPRESS GRATITUDE
BUT DON’T EXPECT IT IN RETURN
It’s not glamourous work, and every inch is earned
Let others be the heroes by placing them in the spotlight
Image credits Michael Polivka
113. 3. EXPRESS GRATITUDE
BUT DON’T EXPECT IT IN RETURN
It’s not glamourous work, and every inch is earned
Let others be the heroes by placing them in the spotlight
Strong appreciation is key to all those who helped
Image credits Michael Polivka
115. Image credits Michael Polivka
3. OUR GRATITUDE
BROAD SPECTRUM OF RECOGNITION
Acknowledged in emails, wikis, LinkedIn, and XD awards
116. Image credits Michael Polivka
3. OUR GRATITUDE
BROAD SPECTRUM OF RECOGNITION
Acknowledged in emails, wikis, LinkedIn, and XD awards
Awarded in Applause, and acknowledged their managers
117. Image credits Michael Polivka
3. OUR GRATITUDE
BROAD SPECTRUM OF RECOGNITION
Acknowledged in emails, wikis, LinkedIn, and XD awards
Awarded in Applause, and acknowledged their managers
Took teammates out to lunch or dinner, and drinks
119. Image credits Bonnie Kittle
“The Tools & Resources team is committed
to improving the quality of Autodesk's products
by supporting radical design collaboration
through a common core set of tools and resources
that harmonize our
prototyping, designing, and production efforts.”
122. INVISION AT AUTODESK
SUCCESSFUL LAUNCH IN APRIL 2017
Image credits Bonnie Kittle
Single sign-on enabled for all employees
1,900 employees subscribed across 36 countries
123. INVISION AT AUTODESK
SUCCESSFUL LAUNCH IN APRIL 2017
Single sign-on enabled for all employees
1,900 employees subscribed across 36 countries
1,800 projects, 40,000 screens, and 25 new projects weekly
Image credits Bonnie Kittle
124. WHAT’S NEXT FOR INVISION?
FOSTERING ADOPTION
Image credits Bonnie Kittle
125. WHAT’S NEXT FOR INVISION?
FOSTERING ADOPTION
Increase usage across the company
Image credits Bonnie Kittle
126. WHAT’S NEXT FOR INVISION?
FOSTERING ADOPTION
Increase usage across the company
Focus on integration with Slack, Sketch, and Abstract
Image credits Bonnie Kittle
127. WHAT’S NEXT FOR INVISION?
FOSTERING ADOPTION
Increase usage across the company
Focus on integration with Slack, Sketch, and Abstract
Bridge design and engineering pipelines
Image credits Bonnie Kittle