Top 7 customer success manager skills
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Customer success management involves building customer-focused relationships that are collaborative, goal-focused, and able to adapt as customer needs evolve. The customer success process must also be highly scalable, as SaaS company success depends on the ability to operationalize meeting customer goals, ensuring use, and optimizing processes to keep customers subscribed. Read here for more details: https://www.smartkarrot.com/resources/blog/top-7-customer-success-manager-skills/
