The McKinsey 7S Framework: A Holistic Approach to Harmonizing All Parts of th...
Customer Service DNA
1. Advocate
and discuss
Global Ideas
Relentles
delivery relevant
s pursuit
platform to our clients’
of
excellenc Success
Embrace as
e our clients’
our OWN customers, goals
and aspirations
seamless and
Innovation
worry-free
and Value
experience
creation
By rokensa
Real Long term
solution partnerships
s
2. What do we need to
our DNA have at the core?
Advocate
and discuss
Global Ideas
Relentles
delivery relevant
s pursuit
platform to our clients’
of
excellenc Success
Embrace as
e our clients’
our OWN customers, goals
and aspirations
seamless and
Innovation
worry-free
and Value
experience
creation
Real Long term
solution partnerships
s
3. How can we make it
our DNA a commitment and a
priority for Advocate
everyone? and discuss
Global Ideas
Relentles
delivery relevant
s pursuit
platform to our clients’
of
excellenc Success
Embrace as
e our clients’
our OWN customers, goals
and aspirations
seamless and
Innovation
worry-free
and Value
experience
creation
Real Long term
solution partnerships
s
4. What is the effect
our DNA on what we deliver
to our clients? Advocate
and discuss
Global Ideas
Relentles
delivery relevant
s pursuit
platform to our clients’
of
excellenc Success
Embrace as
e our clients’
our OWN customers, goals
and aspirations
seamless and
Innovation
worry-free
and Value
experience
creation
Real Long term
solution partnerships
s
5. How do we execute
our DNA towards this
commitment? Advocate
and discuss
Global Ideas
Relentles
delivery relevant
s pursuit
platform to our clients’
of
excellenc Success
Embrace as
e our clients’
our OWN customers, goals
and aspirations
seamless and
Value worry-free
creation experience
Real Long term
solution partnerships
s
6. What do we need to
our DNA do in a proactive basis
to add more value? Advocate
and discuss
Global Ideas
Relentles
delivery
Global relevant
s pursuit
platform
Delivery to our clients’
of
Operatin excellenc Success
g Embrace as
e our clients’
Platform our OWN customers, goals
and aspirations
seamless and
Innovation Value worry-free
& Technology creation experience
Real Long term
solution partnerships
s
7. Why is this
our DNA relevant for our
clients? Advocate
and discuss
Global Ideas
Relentles
delivery
Global relevant
s pursuit
platform
Delivery to our clients’
of
Operatin excellenc Success
g Embrace as
e our clients’
Platform our OWN customers, goals
and aspirations
seamless and
Value
Innovation worry-free
creation
& Technology experience
Real Long term
solution partnerships
s
8. What is the effect
our DNA all this has in
relationships with Advocate
clients? and discuss
Global Ideas
Relentles
delivery
Global relevant
s pursuit
platform
Delivery to our clients’
of
Operatin excellenc Success
g Embrace as
e our clients’
Platform our OWN customers, goals
and aspirations
seamless and
Innovation Value worry-free
& Technology creation experience
Real Long term
solution partnerships
s
9. our DNA Advocate
and discuss
Global Ideas
Relentles
delivery
Global relevant
s pursuit
platform
Delivery to our clients’
of
Operatin excellenc Success
g Embrace as
e our clients’
Platform our OWN customers, goals
and aspirations
seamless and
Innovation Value worry-free
& Technology creation experience
Real Long term
solution partnerships
s