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How	
  To	
  Build	
  a	
  Be-er	
  Team	
  
Joey	
  Price	
  
Jumpstart:HR,	
  LLC	
  
Guess	
  How	
  Many:	
  
How	
  Many	
  Of	
  Your	
  Employees…	
  
Can	
  recite	
  your	
  
corporate	
  
mission?	
  
How	
  Many	
  Of	
  Your	
  Employees…	
  
Know	
  the	
  history	
  
of	
  your	
  
organizaIon?	
  
How	
  Many	
  Of	
  Your	
  Employees…	
  
Understand	
  the	
  
difference	
  between	
  
your	
  value	
  
proposiIon	
  versus	
  
your	
  top	
  three	
  
compeItors?	
  
How	
  Many	
  Of	
  Your	
  Employees…	
  
Would	
  recommend	
  your	
  
business	
  to	
  friends	
  who	
  
are:	
  	
  
A)  PotenIal	
  customers?	
  	
  
B)  PotenIal	
  employees?	
  
Four	
  Keys	
  to	
  Building	
  a	
  Be-er	
  Team:	
  
• Fit	
  
• Alignment	
  
• Talent	
  
• Engagement	
  
Fit:	
  
“The	
  ability	
  of	
  an	
  employee	
  or	
  prospecIve	
  
employee	
  to	
  become	
  engraSed	
  into	
  your	
  
organizaIon	
  and	
  further	
  the	
  company	
  while	
  
embracing	
  the	
  history,	
  culture	
  and	
  vision	
  of	
  the	
  
organizaIon.”	
  
How	
  to	
  Communicate	
  “Fit”	
  to	
  
Prospects	
  &	
  Employees:	
  
Prospects:	
  
On	
  your	
  website:	
  
-­‐  “We	
  believe…”	
  (Company	
  mission	
  statement/
goals)	
  
-­‐  “	
  Our	
  team	
  consists	
  of…”	
  (What’s	
  your	
  ideal	
  
employee	
  like?)	
  
-­‐  “Our	
  story	
  goes	
  something	
  like	
  this…”	
  (Where’ve	
  
you	
  been	
  and	
  where	
  are	
  you	
  headed?	
  
Google	
  Careers	
  
McGraw	
  Hill	
  EducaIon	
  Careers	
  
Toms	
  Careers	
  
Tell	
  Your	
  Story	
  
How	
  to	
  Communicate	
  “Fit”	
  to	
  
Prospects	
  &	
  Employees:	
  
Employees:	
  
-­‐  ConInually	
  reinforce	
  values	
  through	
  spoken	
  word	
  and	
  
internal	
  markeIng	
  efforts	
  
-­‐  Celebrate	
  milestones	
  while	
  emphasizing	
  the	
  
importance	
  of	
  the	
  event	
  within	
  the	
  context	
  of	
  your	
  
history	
  
-­‐  Determine	
  which	
  individuals	
  don’t	
  fit	
  and	
  free	
  them	
  to	
  
pursue	
  opportuniIes	
  outside	
  of	
  your	
  organizaIon	
  
Share	
  Your	
  Values	
  
Celebrate	
  History	
  
Prune	
  Your	
  Team	
  
Alignment:	
  
“The	
  ability	
  for	
  an	
  employee	
  to	
  think	
  ‘mission-­‐
first,’	
  and	
  make	
  decisions	
  in	
  the	
  best	
  interest	
  of	
  
the	
  organizaIon’s,	
  and	
  their	
  department’s,	
  
goals.”	
  
PracIcal	
  Tips	
  to	
  Promote	
  Alignment:	
  
•  Create	
  a	
  repeatable	
  on-­‐boarding	
  process	
  that	
  
requires	
  new	
  hires	
  to	
  prove	
  their	
  knowledge	
  
of	
  important	
  corporate	
  and	
  posiIon	
  KPI’s.	
  
•  Train	
  managers	
  to	
  manage	
  according	
  to	
  
corporate	
  objecIves,	
  not	
  personal	
  bias.	
  
Alignment	
  is	
  EVERYONE’S	
  Job!	
  
Leaders	
  =	
  	
  
Set	
  the	
  
Culture	
  
Managers	
  =	
  
Train	
  the	
  
Culture	
  
Employees	
  =	
  
Live	
  the	
  
Culture	
  
Customers	
  =	
  
Buy	
  the	
  
Culture	
  
Hierarchy	
  of	
  Alignment:	
  
Does	
  this	
  decision	
  reflect	
  
our	
  mission	
  and	
  culture?	
  
Does	
  this	
  decision	
  move	
  
our	
  company	
  forward?	
  
Is	
  this	
  decision	
  legally	
  
compliant?	
  
Talent:	
  
“An	
  employee’s	
  ability	
  to	
  reliably	
  execute	
  his/
her	
  tasks	
  according	
  to	
  a	
  organizaIonal	
  
standards	
  without	
  undue	
  coaching	
  or	
  
micromanagement.”	
  
PracIcal	
  Tips	
  to	
  Assess	
  Talent:	
  
•  Define	
  measurable	
  KPI’s	
  for	
  each	
  posiIon	
  
(qualitaIve	
  and	
  quanItaIve)	
  
•  Don’t	
  underesImate	
  the	
  importance	
  of	
  
interpersonal	
  skills	
  and	
  abiliIes	
  
•  Train	
  managers	
  to	
  individually	
  assess	
  and	
  
groom	
  the	
  talent	
  of	
  your	
  employees	
  
“Are	
  Annual	
  Employee	
  Reviews	
  
Beneficial?”	
  
•  Yes,	
  but	
  only	
  when	
  they	
  are	
  coupled	
  with	
  on-­‐
going	
  conversa5on	
  with	
  the	
  employee	
  about	
  
his/her	
  performance.	
  
•  Managers	
  should	
  be	
  able	
  to	
  provide	
  real-­‐Ime	
  
feedback	
  regarding	
  performance	
  so	
  that	
  
annual	
  performance	
  feedback	
  is	
  not	
  a	
  
surprise.	
  
Employee	
  Review	
  Model:	
  
Weekly	
  
• Task	
  
CompleIon	
  
• Team	
  
Alignment	
  
Quarterly	
  
• Project	
  
CompleIon	
  
Rate	
  
• Growth	
  in	
  
Skills	
  and	
  
AbiliIes	
  
Yearly	
  
• Impact	
  on	
  the	
  
OrganizaIon	
  
• Annual	
  Goal	
  
Sekng	
  
Engagement:	
  
“The	
  level	
  of	
  passion,	
  producIvity	
  and	
  
commitment	
  an	
  employee	
  exudes	
  on	
  a	
  
consistent	
  basis.”	
  	
  
Helzberg	
  Two-­‐Factor	
  Theory	
  
Herzberg	
  and	
  Maslow:	
  
PracIcal	
  Tips	
  to	
  Increase	
  Engagement:	
  
•  As	
  a	
  leader,	
  walk	
  the	
  talk	
  by	
  living	
  out	
  
corporate	
  values.	
  
•  As	
  a	
  learner,	
  seek	
  to	
  understand	
  and	
  improve	
  
the	
  employment	
  experience.	
  
•  Never	
  put	
  engagement	
  on	
  “auto-­‐pilot.”	
  
QuesIons?	
  

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How to build a better team

  • 1. How  To  Build  a  Be-er  Team   Joey  Price   Jumpstart:HR,  LLC  
  • 3. How  Many  Of  Your  Employees…   Can  recite  your   corporate   mission?  
  • 4. How  Many  Of  Your  Employees…   Know  the  history   of  your   organizaIon?  
  • 5. How  Many  Of  Your  Employees…   Understand  the   difference  between   your  value   proposiIon  versus   your  top  three   compeItors?  
  • 6. How  Many  Of  Your  Employees…   Would  recommend  your   business  to  friends  who   are:     A)  PotenIal  customers?     B)  PotenIal  employees?  
  • 7. Four  Keys  to  Building  a  Be-er  Team:   • Fit   • Alignment   • Talent   • Engagement  
  • 8. Fit:   “The  ability  of  an  employee  or  prospecIve   employee  to  become  engraSed  into  your   organizaIon  and  further  the  company  while   embracing  the  history,  culture  and  vision  of  the   organizaIon.”  
  • 9. How  to  Communicate  “Fit”  to   Prospects  &  Employees:   Prospects:   On  your  website:   -­‐  “We  believe…”  (Company  mission  statement/ goals)   -­‐  “  Our  team  consists  of…”  (What’s  your  ideal   employee  like?)   -­‐  “Our  story  goes  something  like  this…”  (Where’ve   you  been  and  where  are  you  headed?  
  • 11. McGraw  Hill  EducaIon  Careers  
  • 14. How  to  Communicate  “Fit”  to   Prospects  &  Employees:   Employees:   -­‐  ConInually  reinforce  values  through  spoken  word  and   internal  markeIng  efforts   -­‐  Celebrate  milestones  while  emphasizing  the   importance  of  the  event  within  the  context  of  your   history   -­‐  Determine  which  individuals  don’t  fit  and  free  them  to   pursue  opportuniIes  outside  of  your  organizaIon  
  • 18. Alignment:   “The  ability  for  an  employee  to  think  ‘mission-­‐ first,’  and  make  decisions  in  the  best  interest  of   the  organizaIon’s,  and  their  department’s,   goals.”  
  • 19. PracIcal  Tips  to  Promote  Alignment:   •  Create  a  repeatable  on-­‐boarding  process  that   requires  new  hires  to  prove  their  knowledge   of  important  corporate  and  posiIon  KPI’s.   •  Train  managers  to  manage  according  to   corporate  objecIves,  not  personal  bias.  
  • 20. Alignment  is  EVERYONE’S  Job!   Leaders  =     Set  the   Culture   Managers  =   Train  the   Culture   Employees  =   Live  the   Culture   Customers  =   Buy  the   Culture  
  • 21.
  • 22. Hierarchy  of  Alignment:   Does  this  decision  reflect   our  mission  and  culture?   Does  this  decision  move   our  company  forward?   Is  this  decision  legally   compliant?  
  • 23. Talent:   “An  employee’s  ability  to  reliably  execute  his/ her  tasks  according  to  a  organizaIonal   standards  without  undue  coaching  or   micromanagement.”  
  • 24. PracIcal  Tips  to  Assess  Talent:   •  Define  measurable  KPI’s  for  each  posiIon   (qualitaIve  and  quanItaIve)   •  Don’t  underesImate  the  importance  of   interpersonal  skills  and  abiliIes   •  Train  managers  to  individually  assess  and   groom  the  talent  of  your  employees  
  • 25. “Are  Annual  Employee  Reviews   Beneficial?”   •  Yes,  but  only  when  they  are  coupled  with  on-­‐ going  conversa5on  with  the  employee  about   his/her  performance.   •  Managers  should  be  able  to  provide  real-­‐Ime   feedback  regarding  performance  so  that   annual  performance  feedback  is  not  a   surprise.  
  • 26. Employee  Review  Model:   Weekly   • Task   CompleIon   • Team   Alignment   Quarterly   • Project   CompleIon   Rate   • Growth  in   Skills  and   AbiliIes   Yearly   • Impact  on  the   OrganizaIon   • Annual  Goal   Sekng  
  • 27. Engagement:   “The  level  of  passion,  producIvity  and   commitment  an  employee  exudes  on  a   consistent  basis.”    
  • 30. PracIcal  Tips  to  Increase  Engagement:   •  As  a  leader,  walk  the  talk  by  living  out   corporate  values.   •  As  a  learner,  seek  to  understand  and  improve   the  employment  experience.   •  Never  put  engagement  on  “auto-­‐pilot.”