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'//$4 /4(% 
,!34$2/0! 
0/33),9 
4(%,/7%34 
(!.').'  25) 4! 
FOR ECOMMERCE 
CONTENT MARKETING 
;   
  	        
    =
YOU NEED A REASON, 
WHY ARE YOU DOING THIS? 
BUILD A STRONG RELATIONSHIP 
WITH YOUR AUDIENCE 
INTERESTING CONTENT IS A 
TOP 3 REASON 
PEOPLE FOLLOW BRANDS 
TEN T ON SOCIAL MEDIA 
CO N OF CONSUMERS 
PREFER GETTING 
70% 
TO KNOW A COM PANY 
VIA ARTICLES THAN ADS
YOU NEED A REASON, 
WHY ARE YOU DOING THIS? 
BUILD A STRONG RELATIONSHIP 
WITH YOUR AUDIENCE 
INTERESTING CONTENT IS A 
TOP 3 REASON 
PEOPLE FOLLOW BRANDS 
TEN T ON SOCIAL MEDIA 
CO N OF CONSUMERS 
PREFER GETTING 
70% 
TO KNOW A COM PANY 
VIA ARTICLES THAN ADS 
Rand Fishkin taught me 
that content isn't for 
direct signups – it's to 
create loyalty, branding 
and familiarity. 
LEO WIDRICH 
CO-FOUNDER, BUFFER 
As long as people see content as a means to an 
end (getting higher rankings and distracting 
people so you sell more stuff) instead of part of 
the end itself (building strong relationships 
and an enduring audience who will ALWAYS 
buy your stuff) it'll stay crappy. 
IAN LURIE 
CEO, PORTENT
WHY ARE YOU DOING THIS? 
FFRRUUIITT BBLLOOGG 
OF CONSUMERS 
WILL PAY MORE 
FOR A BETTER 
86% 
CUSTOMER EXPERIENCE 
WELCOME! 
NOT SURE 
WHAT YOU 
WANT? HEAD 
OVER TO 
FRUIT BLOG, 
AND WE’LL 
SHOW YOU 
THE BENEFITS 
OF EACH 
FRUIT! 
YOU NEED A REASON, 
INTEGRATE IT AS PART OF 
A GREAT USER EXPERIENCE
WHY ARE YOU DOING THIS? 
FFRRUUIITT BBLLOOGG 
OF CONSUMERS 
WILL PAY MORE 
FOR A BETTER 
86% 
CUSTOMER EXPERIENCE 
WELCOME! 
NOT SURE 
WHAT YOU 
WANT? HEAD 
OVER TO 
FRUIT BLOG, 
AND WE’LL 
SHOW YOU 
THE BENEFITS 
OF EACH 
FRUIT! 
YOU NEED A REASON, 
INTEGRATE IT AS PART OF 
A GREAT USER EXPERIENCE 
Experience is never divorced from 
commerce, so as long as your 
ecommerce site feels more like a 
gift shop and less like Walmart… 
you’re on the right track. 
RYAN DEISS 
FOUNDER  CEO, 
DIGITALMARKETER.COM 
Consider the user journey as they 
structure their content and site 
experience. In my experience, we are 
usually called on to accommodate 
many different buying stages. 
DJ FRANCIS 
VP OF CONTENT STRATEGY, 
IMAGINATION PUBLISHING
WHY ARE YOU DOING THIS? 
FFRRUUIITT BBLLOOGG 
OF CONSUMERS 
WILL PAY MORE 
FOR A BETTER 
86% 
CUSTOMER EXPERIENCE 
WELCOME! 
NOT SURE 
WHAT YOU 
WANT? HEAD 
OVER TO 
FRUIT BLOG, 
AND WE’LL 
SHOW YOU 
THE BENEFITS 
OF EACH 
FRUIT! 
YOU NEED A REASON, 
INTEGRATE IT AS PART OF 
A GREAT USER EXPERIENCE 
To most ecommerce sites, content feels almost like a distraction. They're there to 
sell products, and can't make a good, data-verified connection between content 
and sales. So content gets shunted off to the blog, separated from the products, 
which of course reduces the impact, and makes it seem more like a distraction. 
IAN LURIE 
CEO, PORTENT
WHO ARE YOU 
WRITING FOR, EXACTLY? 
YOU HAVE TO BE SUPER SPECIFIC. 
NEWS INFO-GRAPHICS 
ADS OPINIONS 
PAGE VIEWS 
DATA 
SOCI AL 
LISTENING 
ENGAGEMENT 
HOW DO I STAY 
HEALTHY? 
HOW’RE YOU 
FEELING TODAY, 
MRS HUDSON? 
GREAT! MY LITTLE 
GRANDSON IS 
LEARNING HOW 
TO WALK! 
GET TO 
KNOW THEM
WHO ARE YOU 
WRITING FOR, EXACTLY? 
YOU HAVE TO BE SUPER SPECIFIC. 
NEWS INFO-GRAPHICS 
ADS OPINIONS 
PAGE VIEWS 
DATA 
SOCI AL 
LISTENING 
ENGAGEMENT 
HOW DO I STAY 
HEALTHY? 
HOW’RE YOU 
FEELING TODAY, 
MRS HUDSON? 
GREAT! MY LITTLE 
GRANDSON IS 
LEARNING HOW 
TO WALK! 
GET TO 
KNOW THEM 
Get to know your shoppers through data, 
social listening and engagement via real 
conversations. The data will let you know 
how well types of content are performing. 
Social listening will give you an idea of 
what your customers are looking to see 
from you. Engagement opens dialog and 
actually empowers consumers to feel they 
are a part of your business. 
CARMELLA LANNI 
BLOGGER, THE VEGAN E-COMMERCE GIRL 
Choose who you want to reach, 
and find out everything you can 
about them. Their problems 
and desires. The topics that 
relate to those problems and 
desires. The language they use 
when searching Google and 
social media for those topics. 
Who else is serving the needs 
of these people, both with 
content and with products 
and services. 
BRIAN CLARK 
CEO, COPYBLOGGER MEDIA
WHO ARE YOU 
WRITING FOR, EXACTLY? 
YOU HAVE TO BE SUPER SPECIFIC. 
YOUNG 
ENERGETIC 
DECIDE WHAT 
OPTIMISTIC 
YOU WANT 
THEM TO FEEL KEYWORDS 
KEYWORDS 
OF CONSUMERS FEEL 
MORE POSITIVE ABOUT 
60% 
A COMPANY AFTER READING 
CUSTOM CONTENT ON ITS SITE
WHO ARE YOU 
WRITING FOR, EXACTLY? 
YOU HAVE TO BE SUPER SPECIFIC. 
YOUNG 
ENERGETIC 
DECIDE WHAT 
OPTIMISTIC 
YOU WANT 
THEM TO FEEL KEYWORDS 
Make sure you have a really well 
thought out positioning statement. 
This should summarize very succinctly 
the sets of feelings that you want to 
engender among your target 
customer. Having this will not only 
position you in the customer's mind, 
it will help you focus your KEYWORDS 
efforts. 
PAUL MAY 
CEO, BUZZSTREAM 
OF CONSUMERS FEEL 
MORE POSITIVE ABOUT 
60% 
A COMPANY AFTER READING 
CUSTOM CONTENT ON ITS SITE
IDENTIFY 
ENTERTAINING 
OR HELPFUL 
TOPICS 
ANNOYING 
ORANGE 
FRUIT 
NINJA 
BANANAS 
IN PYJAMAS 
WHO ARE YOU 
WRITING FOR, EXACTLY? 
YOU HAVE TO BE SUPER SPECIFIC.
WHO ARE YOU 
WRITING FOR, EXACTLY? 
YOU HAVE TO BE SUPER SPECIFIC. 
IDENTIFY 
ENTERTAINING 
OR HELPFUL 
TOPICS 
ANNOYING 
ORANGE 
FRUIT 
NINJA 
BANANAS 
Think about the broaIdN se Pt oYfJ toApiMcs AS 
that may be helpful (or 
entertaining) to your potential 
shoppers. Don’t be salesy. Just 
share stuff that relates to them. 
Once you’re getting that attention, 
you’re hoping to squeeze the 
social, search and email benefits 
from it, making all of your 
marketing gradually more effective. 
ANDY CRESTODINA 
WEB STRATEGIST AND CO-FOUNDER, 
ORBIT MEDIA
WHO ARE YOU 
WRITING FOR, EXACTLY? 
YOU HAVE TO BE SUPER SPECIFIC. 
FIGURE OUT INTERESTING CONTENT 
THAT HELPS SOLVE THEIR PROBLEMS 
FEELING HOT? 
HERE ARE 24 
FRUIT DRINKS 
THAT’LL COOL 
YOU DOWN! 
BLOG 
LINK
WHO ARE YOU 
WRITING FOR, EXACTLY? 
YOU HAVE TO BE SUPER SPECIFIC. 
FIGURE OUT INTERESTING CONTENT 
THAT HELPS SOLVE THEIR PROBLEMS 
FEELING HOT? 
HERE ARE 24 
FRUIT DRINKS 
THAT’LL COOL 
YOU DOWN! 
BLOG 
LINK 
Create content 
that sells the 
lifestyle around 
your products, 
not just the 
products 
themselves. 
MARK 
MACDONALD 
GROWTH TEAM  
CONTENT MANAGER, 
SHOPIFY 
Every customer really only 
wants two things from your 
content: (1) Help 
overcoming something 
negative; (2) Help achieving 
something positive. And, 
really, that’s what all 
products do as well. 
DANIEL BURSTEIN 
DIRECTOR OF EDITORIAL CONTENT, 
MECLABS 
The best content is 
not about products 
but rather is a focus 
on the problems that 
buyers face. 
DAVID 
MEERMAN SCOTT 
MARKETING  
SALES STRATEGIST, 
WEBINKNOW.COM
WHO ARE YOU 
WRITING FOR, EXACTLY? 
YOU HAVE TO BE SUPER SPECIFIC. 
FIGURE OUT INTERESTING CONTENT 
THAT HELPS SOLVE THEIR PROBLEMS 
Sell around a vertical. If you’re REI, it’s 
outdoor and sporting gear. Petco is 
about pets. What content will help solve 
your customers’ problems, answer their 
FEELING HOT? 
HERE ARE 24 
FRUIT DRINKS 
THAT’LL COOL 
YOU DOWN! 
questions, inspire them to try new 
things, tell stories around their interests? 
Experiment, learn what resonates, and 
develop a content strategy from there. 
BLOG 
LINK 
REBECCA LIEB 
DIGITAL ADVERTISING  MEDIA ANALYST, 
ALTIMETER GROUP 
Start producing content that is 
useful and interesting to your 
target audience. Give them a 
reason to come to your website. 
To find influencers, you can use a 
tool like SEOmoz's FollowerWonk 
– or even Twitter search. 
DHARMESH SHAH 
CTO, HUBSPOT
YOU CAN START ANYWHERE, BUT YOU GOTTA 
FIGURE OUT YOUR PROCESS. 
DON’T PUMP 
CONTENT, 
PUMP OUT 
PASSION 
PASSION 
WHAT 
YOU 
KNOW 
WELL 
WHAT 
YOU 
LOVE
YOU CAN START ANYWHERE, BUT YOU GOTTA 
FIGURE OUT YOUR PROCESS. 
DON’T PUMP 
CONTENT, 
PUMP OUT 
PASSION 
OnlPy AwritSe aSboIuOt whNat comes 
from passion. Sure, you are not 
going to outrank Mr. Humungo. 
But slowly but surely you will 
WHAT 
YOU 
KNOW 
WELL 
build a local and relevant 
audience and in the end it is 
not about attracting 1 million 
people, it is about attracting 
the 1,000 that are in your area 
that want to give you money. 
WHAT 
YOU 
LOVE 
AVINASH KAUSHIK 
DIGITAL MARKETING EVANGELIST, 
GOOGLE
YOU CAN START ANYWHERE, BUT YOU GOTTA 
FIGURE OUT YOUR PROCESS. 
MOTIVATION! 
MORE 
BANANA! 
GET CONTENT 
CREATORS 
INVESTED IN 
CONTENT 
CREATION
YOU CAN START ANYWHERE, BUT YOU GOTTA 
FIGURE OUT YOUR PROCESS. 
MOTIVATION! 
MORE 
BANANA! 
GET CONTENT 
CREATORS 
INVESTED IN 
CONTENT 
CREATION 
If you can go to people and say, look, 
you've told us about the time 
constraints of your job, we know 
you're hesitant to commit to anything, 
but here is an editorial calendar that 
takes into account your time 
limitations, and here's the kind of 
support we can offer you during the 
process... and here is WHY we want 
you to create this content... then you 
have a solid business case that also 
seems manageable to the individual. 
KRISTINA HALVORSON 
CEO, BRAIN TRAFFIC
YOU CAN START ANYWHERE, BUT YOU GOTTA 
FIGURE OUT YOUR PROCESS. 
HERE’S WHY 
TIM’S APPLES 
ARE THE 
HEALTHIEST: 
START BY 
GUEST 
POSTING
YOU CAN START ANYWHERE, BUT YOU GOTTA 
FIGURE OUT YOUR PROCESS. 
HERE’S WHY 
TIM’S APPLES 
ARE THE 
HEALTHIEST: 
START BY 
GUEST 
POSTING 
Start by guest posting - not by 
writing your own blog. Put 
your best free content on the 
blogs your prospects are 
already reading. Don’t try to 
beat those influential blogs; 
partner with them. They’re 
looking for epic content, and 
you’re looking for prospects; 
so be uber-businessy about it 
and ‘synergize’. 
JOANNA WIEBE 
FOUNDER, COPYHACKERS.COM
YOU CAN START ANYWHERE, BUT YOU GOTTA 
FIGURE OUT YOUR PROCESS. 
INCLUDE 
SOCIAL 
PROOF 
WHY EVERYONE LOVES 
TIM’S APPLES: 
GREAT! 
REVIEW: 
THE BEST 
VIDEO: 
LOVE IT!
YOU CAN START ANYWHERE, BUT YOU GOTTA 
FIGURE OUT YOUR PROCESS. 
INCLUDE 
SOCIAL 
PROOF 
WHY EVERYONE LOVES 
TIM’S APPLES: 
Content marketing delivered by the 
brand must be complemented by 
content generated by brand or 
product advocates. Brands that 
emulate, if not duplicate, the best 
aspects of social networks not only 
activate a self-sustaining model of 
content marketing, but they can 
become more trusted in the process. 
GREAT! 
REVIEW: 
THE BEST 
VIDEO: 
LOVE IT! 
KIERAN TAYLOR 
CMO, BLUCARAT
YOU CAN START ANYWHERE, BUT YOU GOTTA 
FIGURE OUT YOUR PROCESS. 
WRITE IN A 
TWO-STEP PROCESS 06:30 
AM 
RESEARCH: 1 HR 
PRIORITY: BREAK THE 
“BLANK PAGE” SYNDROME! 
03:00 
PM 
EDIT AND WRITE 
PRIORITY: FOCUS ON DETAILS
YOU CAN START ANYWHERE, BUT YOU GOTTA 
FIGURE OUT YOUR PROCESS. 
WRITE IN A 
TWO-STEP PROCESS 06:30 
AM 
The first step is the sourcing process. I find lots of research studies on a topic. 
Write a few sub-headings and basically make a big mess in a word document. 
I intentionally jot down lots of things that don't flow well. I do this for around an 
hour or so. Then I go and do other tasks. Then in the afternoon, I get back to the 
post. The great thing is that my brain has by then normally made sense of all the 
different sections. I then edit and write the actual content in a concise form. In 
RESEARCH: 1 HR 
PRIORITY: BREAK THE 
“BLANK PAGE” SYNDROME! 
03:00 
PM 
EDIT AND WRITE 
PRIORITY: FOCUS ON DETAILS 
this second phase I'm very focused on the actual wording, the flow and 
ordering all the research I've collected. I then publish that post next thing in the 
morning after doing a few final tweaks, like adding images, and so on. 
LEO WIDRICH 
CO-FOUNDER, BUFFER
THERE ARE 
STANDARDS OF EXCELLENCE 
YOU SHOULD AIM FOR. 
WHY DO I 
NEED TO EAT 
FRUITS? 
I LIKE 
VEGGIES 
AND FRUITS. 
WRITE IN YOUR 
AUDIENCE’S 
LANGUAGE
THERE ARE 
STANDARDS OF EXCELLENCE 
YOU SHOULD AIM FOR. 
WHY DO I 
NEED TO EAT 
FRUITS? 
I LIKE 
VEGGIES 
AND FRUITS. 
WRITE IN YOUR 
AUDIENCE’S 
LANGUAGE 
What we call SEO copywriting is 
actually reflecting the language of 
the audience back at them (when 
done correctly). This has been the 
secret to effective copywriting in 
general for decades before search 
engines. The key is to quit worry 
about gaming an algorithm (that's 
getting more person like all the 
time) and focus on the language of 
the audience in order to connect 
with them, first and foremost. 
BRIAN CLARK 
CEO, COPYBLOGGER MEDIA
TRY 
LONG-FORM 
WRITING 
LIKELIHOOD OF SUCCESS 
500 
800 
WORD COUNT 
THERE ARE 
STANDARDS OF EXCELLENCE 
YOU SHOULD AIM FOR.
TRY 
LONG-FORM 
WRITING 
LIKELIHOOD OF SUCCESS 
500 
800 
WORD COUNT 
THERE ARE 
STANDARDS OF EXCELLENCE 
YOU SHOULD AIM FOR. 
Long-form stuff definitely works. 
But not for complex stuff – it is 
usually consumer-focused and 
impulse-buy. It is not against 
best-practice. It is actually in a long 
and battle-tested tradition of direct 
response copywriting. The stuff has 
been around for many decades 
with people like Eugene Schwartz. 
I wouldn't use it for expensive 
B2B stuff though. 
TIM ASH 
CEO, SITETUNERS 
CHAIR OF CONVERSION CONFERENCE
THERE ARE 
STANDARDS OF EXCELLENCE 
YOU SHOULD AIM FOR. 
USE VISUALS 
WITH RESTRAINT 
VISUAL TEXT MOTION 
ORANGE 
HIERARCHY OF DISTRACTION / VISUAL ATTENTION
THERE ARE 
STANDARDS OF EXCELLENCE 
YOU SHOULD AIM FOR. 
USE VISUALS 
WITH RESTRAINT 
VISUAL TEXT MOTION 
People misunderstand the power of visuals. Basically they distract the visitor and 
make it hard for them to prioritize. There is a hierarchy and stuff at the higher 
levels will prevent the visitor on focusing on more subtle stuff at the lower levels. 
ORANGE 
So cut back on the motion and the window-dressing – boring works. 
TIM ASH 
CEO, SITETUNERS 
CHAIR OF CONVERSION CONFERENCE 
HIERARCHY OF DISTRACTION / VISUAL ATTENTION
THERE ARE 
STANDARDS OF EXCELLENCE 
YOU SHOULD AIM FOR. 
BREAK DOWN COMPLEX ISSUES 
AND VISUALLY DEMONSTRATE 
CONCEPTS WITH INFOGRAPHICS
THERE ARE 
STANDARDS OF EXCELLENCE 
YOU SHOULD AIM FOR. 
BREAK DOWN COMPLEX ISSUES 
AND VISUALLY DEMONSTRATE 
CONCEPTS WITH INFOGRAPHICS 
I love infographics IF – and only if – they're done well. I think infographics 
have been abused and have gotten a bad rap as a result. But when we're 
analyzing data from thousands of advertisers and looking at billions in 
spend, charts are boring. Infographics can really help break down 
complex issues and visually demonstrate concepts if they're done right. 
LARRY KIM 
CTO, WORDSTREAM INC.
PEOPLE ARE BUSY SO YOU HAVE TO 
REACH OUT TO THEM. 
KEEP THE 
CONV E RS AT I ON 
GOING TH ROUGH 
RELEVANT 
SOCIAL CHANNELS. 
REWARD 
PROFILE 
CREATION, 
NEWSLETTER 
SIGNUPS AND 
FOLLOWS. 
USE THOSE 
KEYWORDS 
TO BUI LD 
CO - R ELEVAN T 
CO N T ENT I D E AS . 
PUSH THE 
CONTENT AT 
THEIR FOLLOWERS 
THROUGH 
OUTREACH AND ADS. 
CON T EN T 
BLOG LINK 
LOO K AT THE 
WORD CLOUD OF 
ALL THE FOLLOWERS 
OF THE BIGGEST 
PLAYER. 
FOLLOWERWONK 
HEALTH 
TASTE 
WEATHER 
FIND PROMOTABLE 
TOPICS 
MIKE KING 
INBOUND MARKETER, IPULLRANK.COM
PEOPLE ARE BUSY SO YOU HAVE TO 
REACH OUT TO THEM. 
APPLY THE 5 PRINCIPLES 
FOR CONTENT PROMOTION 
PAUL MAY 
CEO, BUZZSTREAM 
PLAN SEGMENT LEVERAGE ENGAGE AUTOMATE 
SPEND AT LEAST 
AS MUCH TIME 
PLANNING AS 
YOU DO ON 
THE ACTUAL 
PROMOTION 
FRUIT LOVERS 
FINDING 
CONTACT 
INFO 
COLLECTING 
HEALTH-CONSCIOUS 
PEEPS 
CITRUS FANS METRICS 
BROADEN THE 
LIST OF PEOPLE 
YOU REACH 
OUT TO BY 
SEGMENTING 
YOUR “CONTENT 
MARKET” 
LEVERAGE 
EASIER TO 
ACQUIRE LINKS 
TO HELP GET 
THE MORE 
DIFFICULT ONES 
ENGAGE 
IN YOUR 
COMMUNITY 
PRIOR TO 
OUTREACH 
AUTOMATE 
LOW-VALUE 
TASKS
PEOPLE ARE BUSY SO YOU HAVE TO 
REACH OUT TO THEM. 
BUILD A 
FAN BASE 
Strategically, I believe that 
start-ups should be building 
permission assets – groups 
of people who are excited 
to hear what they have to 
say (tactically, I'm a big fan 
of email marketing). 
WILL CRITCHLOW 
CO-FOUNDER, DISTILLED 
CAN’T WAIT FOR MORE NEWS! 
FA N B A S E 
CO NTE N T 
PRODUCTION 
COMM UN ITY 
MANAGEMENT 
ACTI VI T Y 
SEARCH 
SOCIAL 
CH ANN EL
PEOPLE ARE BUSY SO YOU HAVE TO 
REACH OUT TO THEM. 
PERFORM 
EMAIL 
MARKETING 
EMAIL 
MARKETING: 
CAMPAIGN 
ANALYSIS, 
METRICS, 
BEST 
PRACTICES 
CONT ENT
PEOPLE ARE BUSY SO YOU HAVE TO 
REACH OUT TO THEM. 
PERFORM 
EMAIL 
MARKETING 
EMAIL 
MARKETING: 
CAMPAIGN 
ANALYSIS, 
METRICS, 
BEST 
PRACTICES 
CONT ENT 
I. Love. Email marketing! 
If you are not thinking about the 
transformative nature of mobile on 
email consumption and engagement, 
you are making a BIG MISTAKE. 
AVINASH KAUSHIK 
DIGITAL MARKETING EVANGELIST, GOOGLE
YOU NEED TO MEASURE 
THE EFFECTS OF YOUR WORK 
OR YOU'RE FOOLING YOURSELF. 
OBSERVE THE 
HIERARCHY OF METRICS 
DOLLARS 
IN THE DOOR 
(CUSTOMERS) 
LEADS 
(PROXY FOR FUTURE 
CUSTOMERS) 
I’M BUYING! I’M CONSIDERING! I’M AWARE! 
METRICS FOR 
MEASUREMENT 
VISITORS 
(PROXY FOR 
FUTURE LEADS) 
BETTER MORE DUBIOUS
YOU NEED TO MEASURE 
THE EFFECTS OF YOUR WORK 
OR YOU'RE FOOLING YOURSELF. 
OBSERVE THE 
HIERARCHY OF METRICS 
DOLLARS 
IN THE DOOR 
(CUSTOMERS) 
LEADS 
(PROXY FOR FUTURE 
CUSTOMERS) 
The motivation behind measurement is to figure out what is 
working and what is not. Most of the time, we measure things 
that we think are indicative of the thing we actually want. 
Because often, it's hard to measure the thing we actually want. 
I’M BUYING! I’M CONSIDERING! I’M AWARE! 
DHARMESH SHAH 
CTO, HUBSPOT 
METRICS FOR 
MEASUREMENT 
VISITORS 
(PROXY FOR 
FUTURE LEADS) 
BETTER MORE DUBIOUS
YOU NEED TO MEASURE 
THE EFFECTS OF YOUR WORK 
OR YOU'RE FOOLING YOURSELF. 
AUTOMATE A CUSTOM REPORT WITH ONLY 
SPECIFIC METRICS THAT YOU CARE ABOUT 
FOCUS 
ON KEY 
METRICS 1: 
VIEWS 
EMAIL LEADS 
SIGNUPS 
SHARES 
AUTOMATE 
THE PROCESS 2: 
METRICS
YOU NEED TO MEASURE 
THE EFFECTS OF YOUR WORK 
OR YOU'RE FOOLING YOURSELF. 
AUTOMATE A CUSTOM REPORT WITH ONLY 
SPECIFIC METRICS THAT YOU CARE ABOUT 
FOCUS 
ON KEY 
METRICS 1: 
Aside from forensic data dives, webmasters should only spend their time 
monitoring key performance indicators (metrics on 'roids) that they care 
about. So for one webmaster, this might be just the basics. For another, they 
might be a brick and mortar who only cares about traffic from their sales 
VIEWS 
EMAIL LEADS 
regions, let's just say. That will require a custom report using some 
advanced(ish) metrics. But all too often, marketers don't automate this 
SIGNUPS 
process and do the same repetitive tasks week after week, month after month. 
SHARES 
AUTOMATE 
THE PROCESS 2: 
METRICS 
ANNIE CUSHING 
FOUNDER, ANNIELYTICS
YOU NEED TO MEASURE 
THE EFFECTS OF YOUR WORK 
MONITOR 
DWELL TIME 
DWE LL 
TIME 
WHY EVERYONE LOVES 
TIM’S APPLES: 
GREAT! 
REVIEW: 
THE BEST 
VIDEO: 
LOVE IT! 
*BACK* 
IS THERE A DWELL TIME 
THAT LEADS TO HIGHER 
CONVE RS I ON RATE? 
ANY CORRELATION 
TO SOCIA L SH ARING? DOES PAGE SPEED CAUSE HIGH ER 
OR LOWER DWELL TIME? 
IN SOME CASES, DOES 
DWE LL TI ME C AUSE M E 
TO M AKE MORE RE PEAT 
VISITS (AN D MONEY)? 
OR YOU'RE FOOLING YOURSELF.
YOU NEED TO MEASURE 
THE EFFECTS OF YOUR WORK 
MONITOR 
DWELL TIME 
DWE LL 
TIME 
WHY EVERYONE LOVES 
TIM’S APPLES: 
GREAT! 
REVIEW: 
THE BEST 
VIDEO: 
LOVE IT! 
*BACK* 
IS THERE A DWELL TIME 
THAT LEADS TO HIGHER 
CONVE RS I ON RATE? 
ANY CORRELATION 
TO SOCIA L SH ARING? DOES PAGE SPEED CAUSE HIGH ER 
OR LOWER DWELL TIME? 
IN SOME CASES, DOES 
DWE LL TI ME C AUSE M E 
TO M AKE MORE RE PEAT 
VISITS (AN D MONEY)? 
OR YOU'RE FOOLING YOURSELF. 
For sites like my blog a very large percentage of people will just come to read 
the latest post or one post to solve a specific problem. Dwell time tells you 
what that engagement looks like because all web analytics tools stink 
(natively) at capturing time for single page view visits. I use the data to figure 
out what content is causing people stay and read. 
AVINASH KAUSHIK 
DIGITAL MARKETING EVANGELIST, GOOGLE
THE BEST PART OF ALL OF THIS IS THAT 
YOU GET TO GET BETTER AT IT. 
JUST KEEP DOING 
OVER AND OVER 
FIGU RE OUT 
WHAT YOU 
WAN T T O 
FOCUS ON. 
SET ASIDE 
WRITING 
TIME FOR 
YO U RSE L F 
HONOR IT. 
DO IT. 
ASK FO R 
FEEDBACK. 
MAKE AN 
EDITORIAL 
CALENDAR 
FOR 
YO U RSE L F. 
RESEARCH 
ANALYTICS 
I WROTE 
THIS!
THE BEST PART OF ALL OF THIS IS THAT 
YOU GET TO GET BETTER AT IT. 
JUST KEEP DOING 
OVER AND OVER 
FIGU RE OUT 
WHAT YOU 
WAN T T O 
FOCUS ON. 
Remember high school English? That's where you learned how to write (or, you 
were supposed to—heh). And you learned from doing it over and over again. 
KRISTINA HALVORSON 
CEO, BRAIN TRAFFIC 
SET ASIDE 
WRITING 
TIME FOR 
YO U RSE L F 
HONOR IT. 
DO IT. 
ASK FO R 
FEEDBACK. 
MAKE AN 
EDITORIAL 
CALENDAR 
FOR 
YO U RSE L F. 
RESEARCH 
ANALYTICS 
I WROTE 
THIS!
THE BEST PART OF ALL OF THIS IS THAT 
YOU GET TO GET BETTER AT IT. 
REWORK 
CONTENT 
FOCUS HEAVILY 
ON DESIGN 
THINK ABOUT 
CHAN N ELS 
INCORPORATE 
FEEDBACK EXPLICITLY 
EMPATHIZE 
DEFINE 
IDEATE 
PROTOTYPE 
TEST 
HERE’S WHY TIM’S APPLES 
ARE THE HEALTHIEST: 
PHOTO: 
THEY TASTE GREAT! 
REVIEW: 
BEST APPLES I’VE 
EVER TASTED! 
VIDEO: WATCH MY 
BABY DAUGHTER 
EAT THE APPLES! 
VIDEOS BLOGPOSTS 
TIM’S APPLES 
KEYNOTE 
EMAILS SLIDE DECKS 
HERE’S WHY TIM’S APPLES 
ARE THE HEALTHIEST: 
SPECIAL THANKS TO @JONY 
FOR HIS FEEDBACK! 
EGO-BAITS WORK!
THE BEST PART OF ALL OF THIS IS THAT 
YOU GET TO GET BETTER AT IT. 
REWORK 
CONTENT 
FOCUS HEAVILY 
ON DESIGN 
THINK ABOUT 
CHAN N ELS 
INCORPORATE 
FEEDBACK EXPLICITLY 
EMPATHIZE 
I think that I've been too guilty of always moving onto the next thing rather 
DEFINE 
than seeing all the different ways that a piece can be repurposed. 
IDEATE 
PROTOTYPE 
TEST 
HERE’S WHY TIM’S APPLES 
ARE THE HEALTHIEST: 
PHOTO: 
THEY TASTE GREAT! 
REVIEW: 
BEST APPLES I’VE 
EVER TASTED! 
VIDEO: WATCH MY 
BABY DAUGHTER 
EAT THE APPLES! 
VIDEOS BLOGPOSTS 
TIM’S APPLES 
KEYNOTE 
EMAILS SLIDE DECKS 
HERE’S WHY TIM’S APPLES 
ARE THE HEALTHIEST: 
SPECIAL THANKS TO @JONY 
FOR HIS FEEDBACK! 
EGO-BAITS WORK! 
WILL CRITCHLOW 
CO-FOUNDER, DISTILLED
word-of-mouth referral 
campaigns can work to enhance 
your inbound marketing efforts! 
Drop by 
REFERRALCANDY.COM 
to learn how!
http://ogcontent.com/ecommerce-content-marketing/ 
http://www.wordstream.com/blog/ws/2014/05/28/content-marketing-ama 
http://www.inboundwriter.com/content-marketing/infographic-the-anatomy-of-content-marketing-2/ 
http://www.technicallymarketing.com/index.php/2013/05/10/the-importance-of-the-customer-experience-10- 
important-stats-for-2013/ 
SourceS: 
CRaf TED BY 
art direction inspired by: Maëlle Cheval

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24 Juicy Tips for Ecommerce Content Marketing From Inbound Marketing Pros - ReferralCandy

  • 1. PRESENTS '//$4 /4(% ,!34$2/0! 0/33),9 4(%,/7%34 (!.').' 25) 4! FOR ECOMMERCE CONTENT MARKETING ; =
  • 2. YOU NEED A REASON, WHY ARE YOU DOING THIS? BUILD A STRONG RELATIONSHIP WITH YOUR AUDIENCE INTERESTING CONTENT IS A TOP 3 REASON PEOPLE FOLLOW BRANDS TEN T ON SOCIAL MEDIA CO N OF CONSUMERS PREFER GETTING 70% TO KNOW A COM PANY VIA ARTICLES THAN ADS
  • 3. YOU NEED A REASON, WHY ARE YOU DOING THIS? BUILD A STRONG RELATIONSHIP WITH YOUR AUDIENCE INTERESTING CONTENT IS A TOP 3 REASON PEOPLE FOLLOW BRANDS TEN T ON SOCIAL MEDIA CO N OF CONSUMERS PREFER GETTING 70% TO KNOW A COM PANY VIA ARTICLES THAN ADS Rand Fishkin taught me that content isn't for direct signups – it's to create loyalty, branding and familiarity. LEO WIDRICH CO-FOUNDER, BUFFER As long as people see content as a means to an end (getting higher rankings and distracting people so you sell more stuff) instead of part of the end itself (building strong relationships and an enduring audience who will ALWAYS buy your stuff) it'll stay crappy. IAN LURIE CEO, PORTENT
  • 4. WHY ARE YOU DOING THIS? FFRRUUIITT BBLLOOGG OF CONSUMERS WILL PAY MORE FOR A BETTER 86% CUSTOMER EXPERIENCE WELCOME! NOT SURE WHAT YOU WANT? HEAD OVER TO FRUIT BLOG, AND WE’LL SHOW YOU THE BENEFITS OF EACH FRUIT! YOU NEED A REASON, INTEGRATE IT AS PART OF A GREAT USER EXPERIENCE
  • 5. WHY ARE YOU DOING THIS? FFRRUUIITT BBLLOOGG OF CONSUMERS WILL PAY MORE FOR A BETTER 86% CUSTOMER EXPERIENCE WELCOME! NOT SURE WHAT YOU WANT? HEAD OVER TO FRUIT BLOG, AND WE’LL SHOW YOU THE BENEFITS OF EACH FRUIT! YOU NEED A REASON, INTEGRATE IT AS PART OF A GREAT USER EXPERIENCE Experience is never divorced from commerce, so as long as your ecommerce site feels more like a gift shop and less like Walmart… you’re on the right track. RYAN DEISS FOUNDER CEO, DIGITALMARKETER.COM Consider the user journey as they structure their content and site experience. In my experience, we are usually called on to accommodate many different buying stages. DJ FRANCIS VP OF CONTENT STRATEGY, IMAGINATION PUBLISHING
  • 6. WHY ARE YOU DOING THIS? FFRRUUIITT BBLLOOGG OF CONSUMERS WILL PAY MORE FOR A BETTER 86% CUSTOMER EXPERIENCE WELCOME! NOT SURE WHAT YOU WANT? HEAD OVER TO FRUIT BLOG, AND WE’LL SHOW YOU THE BENEFITS OF EACH FRUIT! YOU NEED A REASON, INTEGRATE IT AS PART OF A GREAT USER EXPERIENCE To most ecommerce sites, content feels almost like a distraction. They're there to sell products, and can't make a good, data-verified connection between content and sales. So content gets shunted off to the blog, separated from the products, which of course reduces the impact, and makes it seem more like a distraction. IAN LURIE CEO, PORTENT
  • 7. WHO ARE YOU WRITING FOR, EXACTLY? YOU HAVE TO BE SUPER SPECIFIC. NEWS INFO-GRAPHICS ADS OPINIONS PAGE VIEWS DATA SOCI AL LISTENING ENGAGEMENT HOW DO I STAY HEALTHY? HOW’RE YOU FEELING TODAY, MRS HUDSON? GREAT! MY LITTLE GRANDSON IS LEARNING HOW TO WALK! GET TO KNOW THEM
  • 8. WHO ARE YOU WRITING FOR, EXACTLY? YOU HAVE TO BE SUPER SPECIFIC. NEWS INFO-GRAPHICS ADS OPINIONS PAGE VIEWS DATA SOCI AL LISTENING ENGAGEMENT HOW DO I STAY HEALTHY? HOW’RE YOU FEELING TODAY, MRS HUDSON? GREAT! MY LITTLE GRANDSON IS LEARNING HOW TO WALK! GET TO KNOW THEM Get to know your shoppers through data, social listening and engagement via real conversations. The data will let you know how well types of content are performing. Social listening will give you an idea of what your customers are looking to see from you. Engagement opens dialog and actually empowers consumers to feel they are a part of your business. CARMELLA LANNI BLOGGER, THE VEGAN E-COMMERCE GIRL Choose who you want to reach, and find out everything you can about them. Their problems and desires. The topics that relate to those problems and desires. The language they use when searching Google and social media for those topics. Who else is serving the needs of these people, both with content and with products and services. BRIAN CLARK CEO, COPYBLOGGER MEDIA
  • 9. WHO ARE YOU WRITING FOR, EXACTLY? YOU HAVE TO BE SUPER SPECIFIC. YOUNG ENERGETIC DECIDE WHAT OPTIMISTIC YOU WANT THEM TO FEEL KEYWORDS KEYWORDS OF CONSUMERS FEEL MORE POSITIVE ABOUT 60% A COMPANY AFTER READING CUSTOM CONTENT ON ITS SITE
  • 10. WHO ARE YOU WRITING FOR, EXACTLY? YOU HAVE TO BE SUPER SPECIFIC. YOUNG ENERGETIC DECIDE WHAT OPTIMISTIC YOU WANT THEM TO FEEL KEYWORDS Make sure you have a really well thought out positioning statement. This should summarize very succinctly the sets of feelings that you want to engender among your target customer. Having this will not only position you in the customer's mind, it will help you focus your KEYWORDS efforts. PAUL MAY CEO, BUZZSTREAM OF CONSUMERS FEEL MORE POSITIVE ABOUT 60% A COMPANY AFTER READING CUSTOM CONTENT ON ITS SITE
  • 11. IDENTIFY ENTERTAINING OR HELPFUL TOPICS ANNOYING ORANGE FRUIT NINJA BANANAS IN PYJAMAS WHO ARE YOU WRITING FOR, EXACTLY? YOU HAVE TO BE SUPER SPECIFIC.
  • 12. WHO ARE YOU WRITING FOR, EXACTLY? YOU HAVE TO BE SUPER SPECIFIC. IDENTIFY ENTERTAINING OR HELPFUL TOPICS ANNOYING ORANGE FRUIT NINJA BANANAS Think about the broaIdN se Pt oYfJ toApiMcs AS that may be helpful (or entertaining) to your potential shoppers. Don’t be salesy. Just share stuff that relates to them. Once you’re getting that attention, you’re hoping to squeeze the social, search and email benefits from it, making all of your marketing gradually more effective. ANDY CRESTODINA WEB STRATEGIST AND CO-FOUNDER, ORBIT MEDIA
  • 13. WHO ARE YOU WRITING FOR, EXACTLY? YOU HAVE TO BE SUPER SPECIFIC. FIGURE OUT INTERESTING CONTENT THAT HELPS SOLVE THEIR PROBLEMS FEELING HOT? HERE ARE 24 FRUIT DRINKS THAT’LL COOL YOU DOWN! BLOG LINK
  • 14. WHO ARE YOU WRITING FOR, EXACTLY? YOU HAVE TO BE SUPER SPECIFIC. FIGURE OUT INTERESTING CONTENT THAT HELPS SOLVE THEIR PROBLEMS FEELING HOT? HERE ARE 24 FRUIT DRINKS THAT’LL COOL YOU DOWN! BLOG LINK Create content that sells the lifestyle around your products, not just the products themselves. MARK MACDONALD GROWTH TEAM CONTENT MANAGER, SHOPIFY Every customer really only wants two things from your content: (1) Help overcoming something negative; (2) Help achieving something positive. And, really, that’s what all products do as well. DANIEL BURSTEIN DIRECTOR OF EDITORIAL CONTENT, MECLABS The best content is not about products but rather is a focus on the problems that buyers face. DAVID MEERMAN SCOTT MARKETING SALES STRATEGIST, WEBINKNOW.COM
  • 15. WHO ARE YOU WRITING FOR, EXACTLY? YOU HAVE TO BE SUPER SPECIFIC. FIGURE OUT INTERESTING CONTENT THAT HELPS SOLVE THEIR PROBLEMS Sell around a vertical. If you’re REI, it’s outdoor and sporting gear. Petco is about pets. What content will help solve your customers’ problems, answer their FEELING HOT? HERE ARE 24 FRUIT DRINKS THAT’LL COOL YOU DOWN! questions, inspire them to try new things, tell stories around their interests? Experiment, learn what resonates, and develop a content strategy from there. BLOG LINK REBECCA LIEB DIGITAL ADVERTISING MEDIA ANALYST, ALTIMETER GROUP Start producing content that is useful and interesting to your target audience. Give them a reason to come to your website. To find influencers, you can use a tool like SEOmoz's FollowerWonk – or even Twitter search. DHARMESH SHAH CTO, HUBSPOT
  • 16. YOU CAN START ANYWHERE, BUT YOU GOTTA FIGURE OUT YOUR PROCESS. DON’T PUMP CONTENT, PUMP OUT PASSION PASSION WHAT YOU KNOW WELL WHAT YOU LOVE
  • 17. YOU CAN START ANYWHERE, BUT YOU GOTTA FIGURE OUT YOUR PROCESS. DON’T PUMP CONTENT, PUMP OUT PASSION OnlPy AwritSe aSboIuOt whNat comes from passion. Sure, you are not going to outrank Mr. Humungo. But slowly but surely you will WHAT YOU KNOW WELL build a local and relevant audience and in the end it is not about attracting 1 million people, it is about attracting the 1,000 that are in your area that want to give you money. WHAT YOU LOVE AVINASH KAUSHIK DIGITAL MARKETING EVANGELIST, GOOGLE
  • 18. YOU CAN START ANYWHERE, BUT YOU GOTTA FIGURE OUT YOUR PROCESS. MOTIVATION! MORE BANANA! GET CONTENT CREATORS INVESTED IN CONTENT CREATION
  • 19. YOU CAN START ANYWHERE, BUT YOU GOTTA FIGURE OUT YOUR PROCESS. MOTIVATION! MORE BANANA! GET CONTENT CREATORS INVESTED IN CONTENT CREATION If you can go to people and say, look, you've told us about the time constraints of your job, we know you're hesitant to commit to anything, but here is an editorial calendar that takes into account your time limitations, and here's the kind of support we can offer you during the process... and here is WHY we want you to create this content... then you have a solid business case that also seems manageable to the individual. KRISTINA HALVORSON CEO, BRAIN TRAFFIC
  • 20. YOU CAN START ANYWHERE, BUT YOU GOTTA FIGURE OUT YOUR PROCESS. HERE’S WHY TIM’S APPLES ARE THE HEALTHIEST: START BY GUEST POSTING
  • 21. YOU CAN START ANYWHERE, BUT YOU GOTTA FIGURE OUT YOUR PROCESS. HERE’S WHY TIM’S APPLES ARE THE HEALTHIEST: START BY GUEST POSTING Start by guest posting - not by writing your own blog. Put your best free content on the blogs your prospects are already reading. Don’t try to beat those influential blogs; partner with them. They’re looking for epic content, and you’re looking for prospects; so be uber-businessy about it and ‘synergize’. JOANNA WIEBE FOUNDER, COPYHACKERS.COM
  • 22. YOU CAN START ANYWHERE, BUT YOU GOTTA FIGURE OUT YOUR PROCESS. INCLUDE SOCIAL PROOF WHY EVERYONE LOVES TIM’S APPLES: GREAT! REVIEW: THE BEST VIDEO: LOVE IT!
  • 23. YOU CAN START ANYWHERE, BUT YOU GOTTA FIGURE OUT YOUR PROCESS. INCLUDE SOCIAL PROOF WHY EVERYONE LOVES TIM’S APPLES: Content marketing delivered by the brand must be complemented by content generated by brand or product advocates. Brands that emulate, if not duplicate, the best aspects of social networks not only activate a self-sustaining model of content marketing, but they can become more trusted in the process. GREAT! REVIEW: THE BEST VIDEO: LOVE IT! KIERAN TAYLOR CMO, BLUCARAT
  • 24. YOU CAN START ANYWHERE, BUT YOU GOTTA FIGURE OUT YOUR PROCESS. WRITE IN A TWO-STEP PROCESS 06:30 AM RESEARCH: 1 HR PRIORITY: BREAK THE “BLANK PAGE” SYNDROME! 03:00 PM EDIT AND WRITE PRIORITY: FOCUS ON DETAILS
  • 25. YOU CAN START ANYWHERE, BUT YOU GOTTA FIGURE OUT YOUR PROCESS. WRITE IN A TWO-STEP PROCESS 06:30 AM The first step is the sourcing process. I find lots of research studies on a topic. Write a few sub-headings and basically make a big mess in a word document. I intentionally jot down lots of things that don't flow well. I do this for around an hour or so. Then I go and do other tasks. Then in the afternoon, I get back to the post. The great thing is that my brain has by then normally made sense of all the different sections. I then edit and write the actual content in a concise form. In RESEARCH: 1 HR PRIORITY: BREAK THE “BLANK PAGE” SYNDROME! 03:00 PM EDIT AND WRITE PRIORITY: FOCUS ON DETAILS this second phase I'm very focused on the actual wording, the flow and ordering all the research I've collected. I then publish that post next thing in the morning after doing a few final tweaks, like adding images, and so on. LEO WIDRICH CO-FOUNDER, BUFFER
  • 26. THERE ARE STANDARDS OF EXCELLENCE YOU SHOULD AIM FOR. WHY DO I NEED TO EAT FRUITS? I LIKE VEGGIES AND FRUITS. WRITE IN YOUR AUDIENCE’S LANGUAGE
  • 27. THERE ARE STANDARDS OF EXCELLENCE YOU SHOULD AIM FOR. WHY DO I NEED TO EAT FRUITS? I LIKE VEGGIES AND FRUITS. WRITE IN YOUR AUDIENCE’S LANGUAGE What we call SEO copywriting is actually reflecting the language of the audience back at them (when done correctly). This has been the secret to effective copywriting in general for decades before search engines. The key is to quit worry about gaming an algorithm (that's getting more person like all the time) and focus on the language of the audience in order to connect with them, first and foremost. BRIAN CLARK CEO, COPYBLOGGER MEDIA
  • 28. TRY LONG-FORM WRITING LIKELIHOOD OF SUCCESS 500 800 WORD COUNT THERE ARE STANDARDS OF EXCELLENCE YOU SHOULD AIM FOR.
  • 29. TRY LONG-FORM WRITING LIKELIHOOD OF SUCCESS 500 800 WORD COUNT THERE ARE STANDARDS OF EXCELLENCE YOU SHOULD AIM FOR. Long-form stuff definitely works. But not for complex stuff – it is usually consumer-focused and impulse-buy. It is not against best-practice. It is actually in a long and battle-tested tradition of direct response copywriting. The stuff has been around for many decades with people like Eugene Schwartz. I wouldn't use it for expensive B2B stuff though. TIM ASH CEO, SITETUNERS CHAIR OF CONVERSION CONFERENCE
  • 30. THERE ARE STANDARDS OF EXCELLENCE YOU SHOULD AIM FOR. USE VISUALS WITH RESTRAINT VISUAL TEXT MOTION ORANGE HIERARCHY OF DISTRACTION / VISUAL ATTENTION
  • 31. THERE ARE STANDARDS OF EXCELLENCE YOU SHOULD AIM FOR. USE VISUALS WITH RESTRAINT VISUAL TEXT MOTION People misunderstand the power of visuals. Basically they distract the visitor and make it hard for them to prioritize. There is a hierarchy and stuff at the higher levels will prevent the visitor on focusing on more subtle stuff at the lower levels. ORANGE So cut back on the motion and the window-dressing – boring works. TIM ASH CEO, SITETUNERS CHAIR OF CONVERSION CONFERENCE HIERARCHY OF DISTRACTION / VISUAL ATTENTION
  • 32. THERE ARE STANDARDS OF EXCELLENCE YOU SHOULD AIM FOR. BREAK DOWN COMPLEX ISSUES AND VISUALLY DEMONSTRATE CONCEPTS WITH INFOGRAPHICS
  • 33. THERE ARE STANDARDS OF EXCELLENCE YOU SHOULD AIM FOR. BREAK DOWN COMPLEX ISSUES AND VISUALLY DEMONSTRATE CONCEPTS WITH INFOGRAPHICS I love infographics IF – and only if – they're done well. I think infographics have been abused and have gotten a bad rap as a result. But when we're analyzing data from thousands of advertisers and looking at billions in spend, charts are boring. Infographics can really help break down complex issues and visually demonstrate concepts if they're done right. LARRY KIM CTO, WORDSTREAM INC.
  • 34. PEOPLE ARE BUSY SO YOU HAVE TO REACH OUT TO THEM. KEEP THE CONV E RS AT I ON GOING TH ROUGH RELEVANT SOCIAL CHANNELS. REWARD PROFILE CREATION, NEWSLETTER SIGNUPS AND FOLLOWS. USE THOSE KEYWORDS TO BUI LD CO - R ELEVAN T CO N T ENT I D E AS . PUSH THE CONTENT AT THEIR FOLLOWERS THROUGH OUTREACH AND ADS. CON T EN T BLOG LINK LOO K AT THE WORD CLOUD OF ALL THE FOLLOWERS OF THE BIGGEST PLAYER. FOLLOWERWONK HEALTH TASTE WEATHER FIND PROMOTABLE TOPICS MIKE KING INBOUND MARKETER, IPULLRANK.COM
  • 35. PEOPLE ARE BUSY SO YOU HAVE TO REACH OUT TO THEM. APPLY THE 5 PRINCIPLES FOR CONTENT PROMOTION PAUL MAY CEO, BUZZSTREAM PLAN SEGMENT LEVERAGE ENGAGE AUTOMATE SPEND AT LEAST AS MUCH TIME PLANNING AS YOU DO ON THE ACTUAL PROMOTION FRUIT LOVERS FINDING CONTACT INFO COLLECTING HEALTH-CONSCIOUS PEEPS CITRUS FANS METRICS BROADEN THE LIST OF PEOPLE YOU REACH OUT TO BY SEGMENTING YOUR “CONTENT MARKET” LEVERAGE EASIER TO ACQUIRE LINKS TO HELP GET THE MORE DIFFICULT ONES ENGAGE IN YOUR COMMUNITY PRIOR TO OUTREACH AUTOMATE LOW-VALUE TASKS
  • 36. PEOPLE ARE BUSY SO YOU HAVE TO REACH OUT TO THEM. BUILD A FAN BASE Strategically, I believe that start-ups should be building permission assets – groups of people who are excited to hear what they have to say (tactically, I'm a big fan of email marketing). WILL CRITCHLOW CO-FOUNDER, DISTILLED CAN’T WAIT FOR MORE NEWS! FA N B A S E CO NTE N T PRODUCTION COMM UN ITY MANAGEMENT ACTI VI T Y SEARCH SOCIAL CH ANN EL
  • 37. PEOPLE ARE BUSY SO YOU HAVE TO REACH OUT TO THEM. PERFORM EMAIL MARKETING EMAIL MARKETING: CAMPAIGN ANALYSIS, METRICS, BEST PRACTICES CONT ENT
  • 38. PEOPLE ARE BUSY SO YOU HAVE TO REACH OUT TO THEM. PERFORM EMAIL MARKETING EMAIL MARKETING: CAMPAIGN ANALYSIS, METRICS, BEST PRACTICES CONT ENT I. Love. Email marketing! If you are not thinking about the transformative nature of mobile on email consumption and engagement, you are making a BIG MISTAKE. AVINASH KAUSHIK DIGITAL MARKETING EVANGELIST, GOOGLE
  • 39. YOU NEED TO MEASURE THE EFFECTS OF YOUR WORK OR YOU'RE FOOLING YOURSELF. OBSERVE THE HIERARCHY OF METRICS DOLLARS IN THE DOOR (CUSTOMERS) LEADS (PROXY FOR FUTURE CUSTOMERS) I’M BUYING! I’M CONSIDERING! I’M AWARE! METRICS FOR MEASUREMENT VISITORS (PROXY FOR FUTURE LEADS) BETTER MORE DUBIOUS
  • 40. YOU NEED TO MEASURE THE EFFECTS OF YOUR WORK OR YOU'RE FOOLING YOURSELF. OBSERVE THE HIERARCHY OF METRICS DOLLARS IN THE DOOR (CUSTOMERS) LEADS (PROXY FOR FUTURE CUSTOMERS) The motivation behind measurement is to figure out what is working and what is not. Most of the time, we measure things that we think are indicative of the thing we actually want. Because often, it's hard to measure the thing we actually want. I’M BUYING! I’M CONSIDERING! I’M AWARE! DHARMESH SHAH CTO, HUBSPOT METRICS FOR MEASUREMENT VISITORS (PROXY FOR FUTURE LEADS) BETTER MORE DUBIOUS
  • 41. YOU NEED TO MEASURE THE EFFECTS OF YOUR WORK OR YOU'RE FOOLING YOURSELF. AUTOMATE A CUSTOM REPORT WITH ONLY SPECIFIC METRICS THAT YOU CARE ABOUT FOCUS ON KEY METRICS 1: VIEWS EMAIL LEADS SIGNUPS SHARES AUTOMATE THE PROCESS 2: METRICS
  • 42. YOU NEED TO MEASURE THE EFFECTS OF YOUR WORK OR YOU'RE FOOLING YOURSELF. AUTOMATE A CUSTOM REPORT WITH ONLY SPECIFIC METRICS THAT YOU CARE ABOUT FOCUS ON KEY METRICS 1: Aside from forensic data dives, webmasters should only spend their time monitoring key performance indicators (metrics on 'roids) that they care about. So for one webmaster, this might be just the basics. For another, they might be a brick and mortar who only cares about traffic from their sales VIEWS EMAIL LEADS regions, let's just say. That will require a custom report using some advanced(ish) metrics. But all too often, marketers don't automate this SIGNUPS process and do the same repetitive tasks week after week, month after month. SHARES AUTOMATE THE PROCESS 2: METRICS ANNIE CUSHING FOUNDER, ANNIELYTICS
  • 43. YOU NEED TO MEASURE THE EFFECTS OF YOUR WORK MONITOR DWELL TIME DWE LL TIME WHY EVERYONE LOVES TIM’S APPLES: GREAT! REVIEW: THE BEST VIDEO: LOVE IT! *BACK* IS THERE A DWELL TIME THAT LEADS TO HIGHER CONVE RS I ON RATE? ANY CORRELATION TO SOCIA L SH ARING? DOES PAGE SPEED CAUSE HIGH ER OR LOWER DWELL TIME? IN SOME CASES, DOES DWE LL TI ME C AUSE M E TO M AKE MORE RE PEAT VISITS (AN D MONEY)? OR YOU'RE FOOLING YOURSELF.
  • 44. YOU NEED TO MEASURE THE EFFECTS OF YOUR WORK MONITOR DWELL TIME DWE LL TIME WHY EVERYONE LOVES TIM’S APPLES: GREAT! REVIEW: THE BEST VIDEO: LOVE IT! *BACK* IS THERE A DWELL TIME THAT LEADS TO HIGHER CONVE RS I ON RATE? ANY CORRELATION TO SOCIA L SH ARING? DOES PAGE SPEED CAUSE HIGH ER OR LOWER DWELL TIME? IN SOME CASES, DOES DWE LL TI ME C AUSE M E TO M AKE MORE RE PEAT VISITS (AN D MONEY)? OR YOU'RE FOOLING YOURSELF. For sites like my blog a very large percentage of people will just come to read the latest post or one post to solve a specific problem. Dwell time tells you what that engagement looks like because all web analytics tools stink (natively) at capturing time for single page view visits. I use the data to figure out what content is causing people stay and read. AVINASH KAUSHIK DIGITAL MARKETING EVANGELIST, GOOGLE
  • 45. THE BEST PART OF ALL OF THIS IS THAT YOU GET TO GET BETTER AT IT. JUST KEEP DOING OVER AND OVER FIGU RE OUT WHAT YOU WAN T T O FOCUS ON. SET ASIDE WRITING TIME FOR YO U RSE L F HONOR IT. DO IT. ASK FO R FEEDBACK. MAKE AN EDITORIAL CALENDAR FOR YO U RSE L F. RESEARCH ANALYTICS I WROTE THIS!
  • 46. THE BEST PART OF ALL OF THIS IS THAT YOU GET TO GET BETTER AT IT. JUST KEEP DOING OVER AND OVER FIGU RE OUT WHAT YOU WAN T T O FOCUS ON. Remember high school English? That's where you learned how to write (or, you were supposed to—heh). And you learned from doing it over and over again. KRISTINA HALVORSON CEO, BRAIN TRAFFIC SET ASIDE WRITING TIME FOR YO U RSE L F HONOR IT. DO IT. ASK FO R FEEDBACK. MAKE AN EDITORIAL CALENDAR FOR YO U RSE L F. RESEARCH ANALYTICS I WROTE THIS!
  • 47. THE BEST PART OF ALL OF THIS IS THAT YOU GET TO GET BETTER AT IT. REWORK CONTENT FOCUS HEAVILY ON DESIGN THINK ABOUT CHAN N ELS INCORPORATE FEEDBACK EXPLICITLY EMPATHIZE DEFINE IDEATE PROTOTYPE TEST HERE’S WHY TIM’S APPLES ARE THE HEALTHIEST: PHOTO: THEY TASTE GREAT! REVIEW: BEST APPLES I’VE EVER TASTED! VIDEO: WATCH MY BABY DAUGHTER EAT THE APPLES! VIDEOS BLOGPOSTS TIM’S APPLES KEYNOTE EMAILS SLIDE DECKS HERE’S WHY TIM’S APPLES ARE THE HEALTHIEST: SPECIAL THANKS TO @JONY FOR HIS FEEDBACK! EGO-BAITS WORK!
  • 48. THE BEST PART OF ALL OF THIS IS THAT YOU GET TO GET BETTER AT IT. REWORK CONTENT FOCUS HEAVILY ON DESIGN THINK ABOUT CHAN N ELS INCORPORATE FEEDBACK EXPLICITLY EMPATHIZE I think that I've been too guilty of always moving onto the next thing rather DEFINE than seeing all the different ways that a piece can be repurposed. IDEATE PROTOTYPE TEST HERE’S WHY TIM’S APPLES ARE THE HEALTHIEST: PHOTO: THEY TASTE GREAT! REVIEW: BEST APPLES I’VE EVER TASTED! VIDEO: WATCH MY BABY DAUGHTER EAT THE APPLES! VIDEOS BLOGPOSTS TIM’S APPLES KEYNOTE EMAILS SLIDE DECKS HERE’S WHY TIM’S APPLES ARE THE HEALTHIEST: SPECIAL THANKS TO @JONY FOR HIS FEEDBACK! EGO-BAITS WORK! WILL CRITCHLOW CO-FOUNDER, DISTILLED
  • 49. word-of-mouth referral campaigns can work to enhance your inbound marketing efforts! Drop by REFERRALCANDY.COM to learn how!
  • 50. http://ogcontent.com/ecommerce-content-marketing/ http://www.wordstream.com/blog/ws/2014/05/28/content-marketing-ama http://www.inboundwriter.com/content-marketing/infographic-the-anatomy-of-content-marketing-2/ http://www.technicallymarketing.com/index.php/2013/05/10/the-importance-of-the-customer-experience-10- important-stats-for-2013/ SourceS: CRaf TED BY art direction inspired by: Maëlle Cheval