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Content with a cause 
Leveraging YOUTILITY within the care home industry
Overview 
• Company 
• Challenge 
• Approach 
• Youtility in action 
• Content with a cause 
• Results
About Miele
Current situation 
• Objectives 
• Existing channels and approach 
• Moving from awareness to engagement
The Challenge
Extremes of brand engagement
Varying purchase patterns
Product offers limited 
nurturing opportunity
Understanding the prospect
What DMU?
Building 
personas
What we discovered 
• Their key burning issues were around running their business 
• They had limited support to manage these 
• They are very hands on in their roles and need to stay that way 
• The future and planning is clearly on their mind 
• They were stuck in the day to day
Humalogy 
based selling
Introducing Youtility 
• Serving hand with Youtility on it
Helping is the new selling
Content with a cause
Integrated 
approach
THE OPTIMUM BLEND 
OF PUSH AND PULL
B2B Conference Presentation: Miele Professional 'Content with a cause'

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B2B Conference Presentation: Miele Professional 'Content with a cause'

Hinweis der Redaktion

  1. People don’t know what appliance they’ve got
  2. 30-40 years