This is the very competitive era of borderless business, where technology brings the easiness. Today’s business is totally dependent on communication; here technology plays a very vital role also. These very necessarily suggest us to be efficient in technology to compete in global business. With an increasing number of organizations exploiting information technology in innovative ways, many companies have been adding a Chief Technology Officer (CTO) to their executive leadership teams. Technologies are now using for both internal and external communication of firms. Technologies are using in both written and oral communication. Different technological tools are being used in today’s business communication. More and more tools are being introduced every day. In this presentation I’ve just tried to analyze about the existing technological tools, theirs impact on business communication, advantages and disadvantages of different tools and their continuous improvement and also about upcoming technologies, which may play more important roles on business communication.

1. Welcome to the
presentation
on
Uses of Technology in
Business Communication

2. Presented for:
Dr. Khondoker Bazlul Hoque
Professor
Department of International Business
University of Dhaka

3. Presented by:
MD. Mushfiqur Rahman
Roll: 05
BBA 2nd Batch
Department of International Business
University of Dhaka

4. Technology & Business
Communication
 As companies try to compete in the global
economy, they are always looking for better
ways to communicate and this is technology
which provides business with faster, more
efficient equipment for every aspect of
communication. There are a large variety of
technological tools for communicating, some
gives us advantages on oral communication
and some of these gives us advantages while
communicating in written form.

5. Different technological tools
used in Business
Communication.

7. Computer
 Different types of task relating to communication can be
performed by this device like :
• Word processing.
• Creating printing documents.
• Desktop publishing.
• Planning documents.
• Researching audience and contents.
• Statistical analysis.
• Creating power-point presentations.
• E-mailing and distributing documents.

9. Printer
• A printer is a peripheral which
produces a text and/or graphics
of documents stored in
electronic form, usually on
physical print media such as
paper or transparencies.

11. Fax machine
• A fax (short for facsimile) is a
document sent over a telephone line.
• It is playing very important role in
business communication for a very long
period.

13. Internet
• The Internet is a global system of
interconnected computer network that use
the standard Internet protocol
suit(TCP/IP) to serve billions of users
worldwide.
• Today’s communication is so much
dependent on internet. In business
communication it plays more important
role. This technology facilitates other
medias like –
 E-mailing
 Instant Messeging
 Tele conferencing
 Video conferencing

15. Multimedia
• Multimedia is media and content that
uses a combination of different content
forms .
• Multimedia is usually recorded and
played, displayed or accessed by
information content processing
devices, such as computerized and
electronic devices.

17. E-mail
• Electronic mail, commonly called email or e-mail, is a method
of exchanging digital messages from an author to one or
more recipients.
• Content, Tone, and Correctness
• Consider composing offline
• Be concise
• Shouldn’t send anything one wouldn’t want published
• Shouldn’t use e-mail to avoid contact
• Resist humor and tongue-in-cheek comments

18. E-mail
• Reading and Replying to E-Mail
• Scan all messages before replying to any
• Print only when necessary
• Acknowledge receipt
• Don’t automatically return the sender’s message
• Revise the subject line if the topic changes
• Provide a clear, complete first sentence
• Never respond when you’re angry
• Check response before hitting “Send”
• Assume that all emails are monitored

20. Instant Messenger
• Instant messaging (IM) is a collection
of technologies used for real-time text-
based communication between two or
more participants over the Internet, or
other types of networks.
• Instant messaging is used widely as
informal communication tool.

22. Intranet
• An intranet is a private computer
network that uses Internet Protocol
technology to securely share any part of
an organization's information or
network operating system within that
organization.

24. Telephone
• The telephone, often colloquially
referred to as a phone, is a
telecommunications device that
transmits and receives sound, most
commonly the human voice.
• For oral communication this is the most
common technological equipment.

26. Voice-Mail
• Voicemail (also known as voice-mail, VMS, or message bank)
is a centralized system of stored telephone messages that
can be retrieved later. The term is also used more broadly
to denote any system of conveying a stored
telecommunications voice message, including using an
answering machine. Most cell phones have voicemail as a
basic feature, and many land line phones and corporate
PBXs have their own voicemail options.

28. Tele conferencing
• A teleconference or teleseminar is the live
exchange and mass articulation of
information among several persons and
machines remote from one another but
linked by a telecommunicTeleconferencing
Equipment
• Computer with online connection
• Camera hooked up to computer
• Software
– CU-SeeMe
– NetMeeting
– Skype
– Yahoo Messenger

29. Tele conferencing
Popular Tele conferencing Software
Skype

30. Tools for written
communication:
• Computer
• Word processor
• Printer
• Fax Machines
• E-mail
• Instant Messenger

31. Tools for oral
communication:
• Internet
• Multimedia
• Instant Messenger
• Intranet
• Telephone
• Mobile phone
• Voice mail
• Voice conferencing
• Video conferencing

32. Major findings :
• Uses of technology are very costly.
• Many states haven’t enough technological
infrastructures yet.
• It’s difficult for old people to adjust with technology.
• Technological changes are too rapid to adjust with.
• Slow internet speed in various countries is a big
obstacle.
• Various regions of world are totally unaware about
technological improvement.

33. Recommendations :
• Governments should take initiative to make technology
cheaper for its citizens.
• Building up technological infrastructure.
• Organizing different training programs.
• Make people aware about technology and encouraging
them to using technology for communicating.
• Should be informed and prepared to adjust with newer
technology every day.

34. Thank you
everyone.