SecureNA provides managed IT services to keep business computer systems running reliably and consistently so that businesses can focus on growth. Their services utilize best practices like virus protection, security patching, backups, and monitoring to prevent issues proactively. This eliminates downtime and productivity losses from system problems. Clients can choose service plans at different levels to match their needs and budgets.

1. proactive | consistent | affordable | reliable
Managed
Information
Technology
Services
We take care of the network so you can take care of business.
SecureNA. We stay on top of IT.™
919.226.0000 | SecureNA.com

2. Managed Information Technology Services
Plagued by system downtime, viruses, spyware, losses of productivity, and every other excuse for why
the computer systems you rely upon to run your business are not working consistently and as expected?
These distractions are unnecessary and expensive...
Proactive, Flexible,
Affordable, Managed
SecureNA understands that pain. We also know
It’s about a proactive,
that businesses are constantly challenged by the
task of managing the demands of growing their
preventative approach to
business while coping with continuous technology keeping your systems up,
challenges.
running and available.
Our focus is to keep your systems operational
That’s why our managed IT
and available so you can focus your efforts on the
services utilize a series of
demands of growing your business, managing
“Best Practices” we have
costs, and increasing revenues. We want to help
developed over our years of
you realize the productivity gains and ROI you have
experience.
been expecting from your computer systems.
Best practices for activities
Managed services from SecureNA consist of various
such as:
service level offerings that provide affordable,
proactive IT management and support to your • Spyware Protection
business. Utilizing our unique framework for and Removal
providing managed IT services, SecureNA provides
a range of proactive services to keep your • Virus Protection
computer systems up and running and your people • Disk Drive Analysis
and business productive.
• Security Patch
It’s not just about the monitoring that lets us know Management 20 million person-days
when something is wrong. • Application Usage per year are lost due to
technology failures— a
It’s not just about remote access to your systems to • System Auditing
cost that few businesses
troubleshoot issues.
• Backup and Disaster can afford.
Recovery
Any business supported
• User Policy Enforcement by technology should
look at both direct and
• A variety of other
automated procedures indirect costs.
to ensure your systems
are running and your
people are productive
7011 Fayetteville Road | Suite 220 | Durham, NC 27713 | 919.227.0000 | SecureNA.com

3. With SecureNA’s technology, daily, weekly and monthly IT
tasks are automated and monitored to ensure all tasks are
completed and reported consistently without fail.
As the tasks run, valuable data is gathered to spot trends
and patterns which can be used to plan system changes or
enhancements. This reduces or eliminates any impact on
the business.
SecureNA’s managed services eliminate the scenario of
calling and waiting for the “computer guy.” Potential is-
sues and problems are prevented. Systems and people re-
main productive and working. In the case where problems
do occur, response times are often within minutes.
Consistency is the cornerstone of our managed services.
Information Consistency creates reliability and renders no surprise ex-
penditures or billings. How many times have you received
a bill that you couldn’t understand or begin to determine
Technology
if it was justified?
Each program is based upon the following:
Managed Services - Plan Features
Services
• Site Assessment and Inventory
• Proactive Service
• Management and Status Reporting
• Best Practice Driven
• Automated and Reliable
A study by the Gartner Group revealed the To keep you informed, we offer regular communication
following: and executive reports to let you know the overall health of
Total Cost of Ownership for an your computer network and the results of our services. All
Unmanaged Laptop over 3 years communications and issues associated with your users and
systems are tracked, reported and retained for analytical,
$9923
historical and audit purposes.
Total Cost for a Well Managed Laptop Managed Services - Plan Benefits
$7030 • Reliability
• Security
$2893 - Cost Savings of a Managed Laptop*
• Consistency
• Productivity Gains
• Cost Management and Control
If you have 20 laptops in your business, • Performance
that is a cost savings of almost 30% — • Managed Expansion and Growth
nearly $58,000 over 3 years.
Our goal is to serve as your technology partner with a
focus on providing solutions. By using a consultative ap-
proach to evaluate your business and technology needs,
*as reported by Gartner, Inc. 2/10/2008 we can advise on the best solutions for your current and
http://www.gartner.com/it/page.jsp?id=636308 future needs.

4. SecureNA provides you with a single source of professional expertise and resources you need to streamline system
management and support functions at an affordable price. We use advanced processes, tools, and methodologies to
deliver superior services that match your needs.
You can choose a service plan that just includes routine system maintenance and management or a plan for complete IT out-
sourcing. SecureNA will help you turn your data network into an effective, efficient component of your growing business.
COMPREHENSIVE SERVER Server Support Features™
MANAGEMENT Security Patch Management Firmware Management
Our comprehensive server - SQL Server, Exchange, IIS, OS Service Monitoring and Notification
management keeps your Virus Definition Management Event Log Monitoring
servers running, available,
and secure. Backup Management Disaster Recovery
MULTIPLE SERVICE LEVELS EyeSupport Services™
FOR WORKSTATION AND Provides the basic services to keep the workstation secure and notify us of any
imminent problems.
NETWORK MANAGEMENT
Security Patch Management Daily System Audits
Our comprehensive
System Log Monitoring Management Reports
workstation and network
level services are Virus Protection Management
designed to keep your
systems and personnel LiteSupport Services™
productive. Each program Provides more advanced security measures for dealing with malicious threats,
provides varying levels establishes baseline policies, asset tracking and changes, software rollout and
of coverage based on
upgrades and overall health of the workstation.
support goals and budget
considerations without Security Patch Management Hardware Change Notification
compromising quality.
System Log Monitoring Security Log Monitoring
Virus Protection Management Application Log Monitoring
Security Log Monitoring
SECURENA’S PROACTIVE OPTIONS
Daily System Audits
End User Support Portal Spyware Removal and
Monthly Management Reports Management
Application Deployment Remote Support
Application Addition and Change Asset Management
Notification Report Generation
Remote Management
ProSupport Services™
The ultimate protection to keep critical workstations and users operational.
Security Patch Management Security Log Monitoring
System Log Monitoring Application Log Monitoring
Virus Protection Management Spyware Removal and
Daily System Audits Management
End User Support Portal Unlimited Remote Support
Monthly Management Reports Asset Management
Application Deployment Report Generation
Application Addition and Change Remote Management
Notification Advanced Configurations
Hardware Change Notification Unlimited Onsite Support
7011 Fayetteville Road | Suite 220 | Durham, NC 27713 | 919.227.0000 | SecureNA.com