Questback "Above and beyond the annual employee survey"

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A single annual employee survey is no longer considered enough to measure actual employee engagement. But what are the quick wins to start up regular conversations with your people, and how can this insight be used to help you achieve your business goals?

Business

Above and Beyond the
Annual Employee Survey
Richard Pinder and Nicky Bowman
2nd July 2015

VersionQ12015,v3.1
Introductions & Questback
2
Richard Pinder
Account Director
Nicky Bowman
Account Director

VersionQ12015,v3.1
Agenda
!  Drivers for change
!  How do we all use feedback and insight in every day life?
!  What is the status-quo and is it sufficient?
!  An evolving approach
!  Conclusion
4

VersionQ12015,v3.1
Changing Drivers in Employee Insight
Change
Drivers
HR and Business Operations Merging
Culture Changes Data Driven Decision Making
Talent Scarcity

VersionQ12015,v3.1
6
Feedback is part of our everyday life

VersionQ12015,v3.1
7
…and our business life

HOW DOES THIS
APPLY TO EMPLOYEE
ENGAGEMENT AND IS
THE STATUS QUO
SUFFICIENT?

VersionQ12015,v3.1
A typical Employee Insight map
Annual&
Employee&
Survey&
&
Ac1on&
Planning&
Repor1ng&
Analysis&
Pulse&
Surveys&
Pulse&
Surveys&
Local&/&Department&
Surveys&
Analysis&
360&
Feedback&
Analysis&
New&
Joiners&
Surveys&
Analysis&
Chat&
Community&
Intranet&
9
Training&&
Evalua1on&
Analysis&
Exit&survey&
Analysis&

VersionQ12015,v3.1
New Approach
11
Scheduled

VersionQ12015,v3.1
Ad Hoc
13
Scheduled
Adhoc

VersionQ12015,v3.1
Always On
15
Always On
Scheduled
Adhoc

VersionQ12015,v3.1
16
Mobile First and “Always On”

COMBINED
ACTIONABLE
INSIGHT IN ONE
PLACE

VersionQ12015,v3.1
18
Actionable Insight

VersionQ12015,v3.1
20
Employee Insight Curve

VersionQ12015,v3.1
Benefits
!  Rich, authentic feedback
!  Increased engagement
!  Reduced costs
!  Process that underpins cultural change
!  Shortens the time from feedback to insight
!  Drives better business outcomes
!  Integration from multiple sources identifies causality and
impact
22

Thank you
For more information, please
contact
richard.pinder@questback.com
nicky.bowman@questback.com

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Questback "Above and beyond the annual employee survey"

1. Above and Beyond the Annual Employee Survey Richard Pinder and Nicky Bowman 2nd July 2015

2. VersionQ12015,v3.1 Introductions & Questback 2 Richard Pinder Account Director Nicky Bowman Account Director

3. VersionQ12015,v3.1 Survey polls 3

4. VersionQ12015,v3.1 Agenda !  Drivers for change !  How do we all use feedback and insight in every day life? !  What is the status-quo and is it sufficient? !  An evolving approach !  Conclusion 4

5. VersionQ12015,v3.1 Changing Drivers in Employee Insight Change Drivers HR and Business Operations Merging Culture Changes Data Driven Decision Making Talent Scarcity

6. VersionQ12015,v3.1 6 Feedback is part of our everyday life

7. VersionQ12015,v3.1 7 …and our business life

8. HOW DOES THIS APPLY TO EMPLOYEE ENGAGEMENT AND IS THE STATUS QUO SUFFICIENT?

9. VersionQ12015,v3.1 A typical Employee Insight map Annual& Employee& Survey& & Ac1on& Planning& Repor1ng& Analysis& Pulse& Surveys& Pulse& Surveys& Local&/&Department& Surveys& Analysis& 360& Feedback& Analysis& New& Joiners& Surveys& Analysis& Chat& Community& Intranet& 9 Training&& Evalua1on& Analysis& Exit&survey& Analysis&

10. AN EVOLVING APPROACH

11. VersionQ12015,v3.1 New Approach 11 Scheduled

12. VersionQ12015,v3.1 Scheduled 12

13. VersionQ12015,v3.1 Ad Hoc 13 Scheduled Adhoc

14. VersionQ12015,v3.1 Leadership Forum 14

15. VersionQ12015,v3.1 Always On 15 Always On Scheduled Adhoc

16. VersionQ12015,v3.1 16 Mobile First and “Always On”

17. COMBINED ACTIONABLE INSIGHT IN ONE PLACE

18. VersionQ12015,v3.1 18 Actionable Insight

19. VersionQ12015,v3.1 19 Detailed view

20. VersionQ12015,v3.1 20 Employee Insight Curve

21. VersionQ12015,v3.1 21 Survey result

22. VersionQ12015,v3.1 Benefits !  Rich, authentic feedback !  Increased engagement !  Reduced costs !  Process that underpins cultural change !  Shortens the time from feedback to insight !  Drives better business outcomes !  Integration from multiple sources identifies causality and impact 22

23. VersionQ12015,v3.1 Conclusion 23

24. Thank you For more information, please contact richard.pinder@questback.com nicky.bowman@questback.com