Chatbot solutions for Ecommerce can improve customer service in online stores with the help on natural language processing and artificial intelligence to increase sales and revenue, know more at : https://www.qwentic.com/blog/chatbot-solutions-for-ecommerce-platform
2. Interesting Facts:
• “80% of businesses already use or plan
to use a chatbot by 2020.” Of this out
of all the industries considered E-
commerce industry is poised to benefit
90% by implementing chatbot
applications.
• According to Gartner, “By 2020 the
average person will have more
conversations with a Bot than with
their Spouse.”
3. Ecommerce Chatbot
Solutions
• Chatbots interact with humans through
natural language processing to provide
intelligent replies.
• They help automate routine conversations
to provide improved customer service.
• With the help of Artificial Intelligence and
Machine Learning they can solve almost
80% initial queries without any human
assistance.
4. Benefits of
Ecommerce solutions
• Instantaneous replies
A chatbot for an Ecommerce platform can help
reply immediately to customers. This prevents
customer dissatisfaction owing to delayed service.
• Cross-sell
Integrating with product recommendation
engines helps keep detailed track of inventory,
customer preferences, and real-time data which
helps to cross sell.
5. Benefits of
Ecommerce solutions
• Brand Engagement
Helps to continually interact with buyers to give them
details on stock arrival, exclusive offers and even provide
an offer on the goods that are abandoned in the cart.
• Shopping Cart Integration
Detailed information on shipping, billing, offers, and more
such Chatbot applications can handle complex queries
which leads to seamless customer interaction and helps
increase sales.
• Reduce advertising costs
Chatbots can actively engage in an interactive conversation
with existing buyers, urging them to try new products and
provide targeted offers.This acts as a form of retargeting
advertising
