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Digital marketing
head-first
Part 1: Marketing your organisation
Lindsay Herbert, Head of Digital Marketing




@precedentcomms   #PrecSem
digital marketing done right




@precedentcomms   #PrecSem
digital marketing must match your
individual problems and culture
because without a custom fit, you’re
missing the point.

@precedentcomms   #PrecSem
individual problems and culture
because without a custom fit, you are
missing the point.

@precedentcomms   #PrecSem
“Why doesn’t our site work
 on my new iPad? We should
 really make an app.”

@precedentcomms   #PrecSem
“Why doesn’t our site work
 on my new iPad? We should
 really make an app.”

@precedentcomms   #PrecSem
“Big brands get to do all the
 adventurous stuff online.
 We can barely tweet.”

@precedentcomms   #PrecSem
“Big brands get to do all the
 adventurous stuff offline.
 The web follows after.”

@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
four tactics to victory




@precedentcomms   #PrecSem
Tactic 1: SEO
 Long-term influence
 and growth. Great effort
 with great effect.

@precedentcomms   #PrecSem
Tactic 1: SEO
 Long-term influence
 and growth. Great effort
 with great effect.

@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
Tactic 2: Social Media
 Win hearts and minds.
 Small effort for short
 lived effects.

@precedentcomms   #PrecSem
Tactic 2: Social Media
 Win hearts and minds.
 Small effort for short
 lived effects.

@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
Tactic 3: PPC advertising
 Needed for aggressive SEO
 invasions. Targeted for
 focused, short-term wins.

@precedentcomms   #PrecSem
Tactic 3: PPC advertising
 Needed for aggressive SEO
 invasions. Targeted for
 focused, short-term wins.

@precedentcomms   #PrecSem
Tactic 4: Email marketing
 Squeeze existing users.
 So targeted you can see
 the whites of their eyes.

@precedentcomms   #PrecSem
Tactic 4: Email marketing
 Squeeze existing users.
 So targeted you can see
 the whites of their eyes.

@precedentcomms   #PrecSem
digital marketing must match your
individual problems and culture
because without a custom fit, you’re
missing the point.

@precedentcomms   #PrecSem
digital marketing must match your
individual problems and culture
because without a custom fit, you are
missing the point.

@precedentcomms   #PrecSem
Military strategy
 “Forewarned, forearmed;
 to be prepared is half
 the victory.”

@precedentcomms   #PrecSem
Tactic 1: SEO
 Long-term influence
 and growth. Great effort
 with great effect.

@precedentcomms   #PrecSem
SEO
 SEO missions
  “People know us for x but not y.”
  “Certain people don’t know us.”
  “People go to competitors.”
  “No one knows us. We’re so alone.”

@precedentcomms   #PrecSem
SEO missions
  “We’re only known for tax services.”
 Tactic 1: SEO
  “We want to expand our new sector.”
  “People use London competitors.”
  “We’ve just rebranded.”

@precedentcomms   #PrecSem
SEO activities
  – Key phrase & content analysis
 Tactic 1: SEO
  – Technical audit
  – Link building
  – Content syndication

@precedentcomms   #PrecSem
Tactic 1: SEO




@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
SEO results
 Tactic 1: SEO for all top
 Top search result
  animal related key phrases
  Nearly 13 million views for
  the cost of one email

@precedentcomms   #PrecSem
SEO results
 Tactic 1: SEO for all top
 Top search result
  animal related key phrases
  Nearly 13 million views for
  the cost of one email

@precedentcomms   #PrecSem
Tactic 2: Social Media
 Win hearts and minds.
 Small effort for short
 lived effects.

@precedentcomms   #PrecSem
Social media missions
  “People don’t know us enough.”
 Tactic 1: SEO
  “People don’t use us enough.”
  “Our audiences need to meet.”
  “Our audience don’t work for us.”

@precedentcomms   #PrecSem
Social media missions
  “We could provide career help.”
 Tactic 1: SEO
  “Alumni don’t know the benefits.”
  “Alumni could keep in touch.”
  “Alumni could be ambassadors.”

@precedentcomms   #PrecSem
Social media activities
  – Channel strategy
 Tactic 1: SEO
  – Content plan
  – Customer service processes
  – Buzzmonitoring & response

@precedentcomms   #PrecSem
Tactic 1: SEO




@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
Tactic 1: SEO




@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
Tactic 1: SEO




@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
Social media result
 Tactic 1: SEO
 Lloyds: Better security, customer
  satisfaction & efficiency
  ASOS: 1.7 million VERY
  active ambassadors

@precedentcomms   #PrecSem
Social media result
 Tactic 1: SEO
 Lloyds: Better security, customer
  satisfaction & efficiency
  ASOS: 1.7 million VERY
  active ambassadors

@precedentcomms   #PrecSem
Tactic 3: PPC advertising
 Needed for aggressive SEO
 invasions. Targeted for
 focused, short-term wins.

@precedentcomms   #PrecSem
PPC missions
  “We’re about to do a launch.”
 Tactic 1: SEO
  “We’ve got a market to fill.”
  “We need aggressive SEO.”
  “We have a specific problem.”

@precedentcomms   #PrecSem
PPC missions
  “We’ve got an event coming up.”
 Tactic 1: SEO
  “People only use us in the summer.”
  “There’s competition for facilities.”
  “There are misconceptions about us.”

@precedentcomms   #PrecSem
PPC activities
  – Platform identification
 Tactic 1: SEO
  – Campaign planning
  – Creative implementation
  – Monitoring & reacting

@precedentcomms   #PrecSem
Tactic 1: SEO




@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
PPC results
 Tactic 1: SEO sites
 415 participating
  36 million impressions
  300% increase in donations
  compared to same period

@precedentcomms   #PrecSem
PPC results
 Tactic 1: SEO sites
 415 participating
  36 million impressions
  300% increase in donations
  compared to same period

@precedentcomms   #PrecSem
Tactic 4: Email marketing
 Squeeze existing users.
 So targeted you can see
 the whites of their eyes.

@precedentcomms   #PrecSem
Email missions
 “There are so many things
 Tactic 1: SEO
 our customers could be doing!”
  “There are so many things
  our customers should know!”


@precedentcomms   #PrecSem
Email missions
 “Coming to events, buying products,
 Tactic polls, entering competitions”
 taking
        1: SEO
  “What we do with their money, how
  effective we are, how expert we are”


@precedentcomms   #PrecSem
Email activities
  – Email strategy
 Tactic 1: SEO
  – List segmentation
  – Content & website plan
  – New subscriber acquisition

@precedentcomms   #PrecSem
Tactic 1: SEO




@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
Email results
 Tacticincrease in site
 400% 1: SEO
  visits during Alzheimer’s
  Awareness Month.



@precedentcomms   #PrecSem
Email results
 Tacticincrease in site
 400% 1: SEO
  visits during Alzheimer’s
  Awareness Month.



@precedentcomms   #PrecSem
digital marketing must match your
individual problems and culture
because without a custom fit, you’re
missing the point.

@precedentcomms   #PrecSem
digital marketing can match your
individual problems and culture
because it’s designed to be custom fit.


@precedentcomms   #PrecSem
end of part 1




@precedentcomms   #PrecSem
Digital marketing
head-first
Part 2: Creating integrated campaigns
Lindsay Herbert, Head of Digital Marketing




@precedentcomms   #PrecSem
campaigns done right




@precedentcomms   #PrecSem
campaigns are the only way to market
digitally because without targeting
you’re just paying to spam.


@precedentcomms   #PrecSem
campaigns are the way to market
digitally because without targeting
you’re just paying to spam.


@precedentcomms   #PrecSem
It’s 2011 and the question is:
 How do you market to this?




@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
The landscape, audience,
 proposition – everything had
 changed.



@precedentcomms   #PrecSem
Cardiff University had to change
 its strategy and fast, or risk
 the greatest losses.



@precedentcomms   #PrecSem
Strategy without tactics is
      the slowest route to victory.
      Tactics without strategy is
      the noise before defeat.
                   Sun Tzu, Art of War




@precedentcomms   #PrecSem
The Mission
      The Climate
      The Ground
      The Leadership
      The Method


@precedentcomms   #PrecSem
The Mission
      The Climate
      The Ground
      The Leadership
      The Method


@precedentcomms   #PrecSem
The Mission:
      Who is your target
      and what is your
      objective?



@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
The Mission
      The Climate
      The Ground
      The Leadership
      The Method


@precedentcomms   #PrecSem
The Climate:
      What’s the competitive
      landscape? What’s the
      behaviour of the
      target users?

@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
The Mission
      The Climate
      The Ground
      The Leadership
      The Method


@precedentcomms   #PrecSem
The Ground:
      Is the territory familiar?
      Is it familiar to the
      competition?



@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
The Mission
      The Climate
      The Ground
      The Leadership
      The Method


@precedentcomms   #PrecSem
The Leadership:
      How will it be managed?
      Who will plan and
      carry out actions?



@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
The Mission
      The Climate
      The Ground
      The Leadership
      The Method


@precedentcomms   #PrecSem
The Method:
      What tactics will be
      used and why?
      How will you handle
      the response?

@precedentcomms   #PrecSem
The Method:
 Which tactics will be used?
 How will they be planned
 and implemented?
@precedentcomms   #PrecSem
The Method:
 Which tactics will be used?
 How will they be planned
 and implemented?
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
It’s 2012 and the question is:
 Did it work?




@precedentcomms   #PrecSem
UK-wide press coverage
 and celebrity endorsement.




@precedentcomms   #PrecSem
Over 1200 subscribers actively
 engaged on Facebook.




@precedentcomms   #PrecSem
UK application decline: 7 per cent
 Cardiff University: 4 per cent
 (despite predictions we’d be hit
 harder than any other institute)



@precedentcomms   #PrecSem
THRIVE is now the permanent
 UG recruitment brand (and the
 Schools are all on-board!)




@precedentcomms   #PrecSem
The Method:
   Which tactics will be used?
   How will they be planned
   and implemented?

@precedentcomms   #PrecSem
@precedentcomms   #PrecSem
campaigns are the only way to market
digitally because without targeting
you’re just paying to spam.


@precedentcomms   #PrecSem
campaigns are the only way to market
digitally because with targeting you
can target and adapt.


@precedentcomms   #PrecSem
what’s your next digital marketing
mission?




@precedentcomms   #PrecSem
man your next digital marketing
mission




@precedentcomms   #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentcomms   #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentcomms   #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentcomms   #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentcomms   #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentcomms   #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentcomms   #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentcomms   #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentcomms   #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentcomms   #PrecSem
80 experts
                                     strategy & research
                             branding & communications
 digital marketing must match your   user centred design
                                  development & hosting
 individual problems and culture       digital marketing

 because without a custom fit, you are
 missing the point.
@precedentcomms   #PrecSem
5 sectors
                                          third sector
                             membership organisations
 digital marketing must match your  financial services
                                            education
 individual problems and culture                health

 because without a custom fit, you are
 missing the point.
@precedentcomms   #PrecSem
5 offices
                                London
                             Edinburgh
 digital marketing must match your
                                Cardiff
                             Melbourne
 individual problems and culture  Perth

 because without a custom fit, you are
 missing the point.
@precedentcomms   #PrecSem
22 years
                             experience
                                quality
 digital marketing must match your
                               stability
                                loyalty
 individual problems and culture results

 because without a custom fit, you are
 missing the point.
@precedentcomms   #PrecSem
digital marketing must match your
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentcomms   #PrecSem
Find our Precedent group    @Precedentcomms for
     on LinkedIn to find out     industry trends, tips,
     more about our              seminar info and other
 digital marketing must match your
     seminars, share ideas and
     quiz the Precedent team.
                                 insider stuff and tweet today
                                 with #PrecSem.
 individual problems and culture
 because without a custom fit, you are
 missing the point.
@precedentcomms   #PrecSem

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Digital Marketing Seminar: Cardiff

  • 1. Digital marketing head-first Part 1: Marketing your organisation Lindsay Herbert, Head of Digital Marketing @precedentcomms #PrecSem
  • 2. digital marketing done right @precedentcomms #PrecSem
  • 3. digital marketing must match your individual problems and culture because without a custom fit, you’re missing the point. @precedentcomms #PrecSem
  • 4. individual problems and culture because without a custom fit, you are missing the point. @precedentcomms #PrecSem
  • 5. “Why doesn’t our site work on my new iPad? We should really make an app.” @precedentcomms #PrecSem
  • 6. “Why doesn’t our site work on my new iPad? We should really make an app.” @precedentcomms #PrecSem
  • 7. “Big brands get to do all the adventurous stuff online. We can barely tweet.” @precedentcomms #PrecSem
  • 8. “Big brands get to do all the adventurous stuff offline. The web follows after.” @precedentcomms #PrecSem
  • 9. @precedentcomms #PrecSem
  • 10. @precedentcomms #PrecSem
  • 11. @precedentcomms #PrecSem
  • 12. four tactics to victory @precedentcomms #PrecSem
  • 13. Tactic 1: SEO Long-term influence and growth. Great effort with great effect. @precedentcomms #PrecSem
  • 14. Tactic 1: SEO Long-term influence and growth. Great effort with great effect. @precedentcomms #PrecSem
  • 15. @precedentcomms #PrecSem
  • 16. @precedentcomms #PrecSem
  • 17. @precedentcomms #PrecSem
  • 18. Tactic 2: Social Media Win hearts and minds. Small effort for short lived effects. @precedentcomms #PrecSem
  • 19. Tactic 2: Social Media Win hearts and minds. Small effort for short lived effects. @precedentcomms #PrecSem
  • 20. @precedentcomms #PrecSem
  • 21. @precedentcomms #PrecSem
  • 22. Tactic 3: PPC advertising Needed for aggressive SEO invasions. Targeted for focused, short-term wins. @precedentcomms #PrecSem
  • 23. Tactic 3: PPC advertising Needed for aggressive SEO invasions. Targeted for focused, short-term wins. @precedentcomms #PrecSem
  • 24. Tactic 4: Email marketing Squeeze existing users. So targeted you can see the whites of their eyes. @precedentcomms #PrecSem
  • 25. Tactic 4: Email marketing Squeeze existing users. So targeted you can see the whites of their eyes. @precedentcomms #PrecSem
  • 26. digital marketing must match your individual problems and culture because without a custom fit, you’re missing the point. @precedentcomms #PrecSem
  • 27. digital marketing must match your individual problems and culture because without a custom fit, you are missing the point. @precedentcomms #PrecSem
  • 28. Military strategy “Forewarned, forearmed; to be prepared is half the victory.” @precedentcomms #PrecSem
  • 29. Tactic 1: SEO Long-term influence and growth. Great effort with great effect. @precedentcomms #PrecSem
  • 30. SEO SEO missions “People know us for x but not y.” “Certain people don’t know us.” “People go to competitors.” “No one knows us. We’re so alone.” @precedentcomms #PrecSem
  • 31. SEO missions “We’re only known for tax services.” Tactic 1: SEO “We want to expand our new sector.” “People use London competitors.” “We’ve just rebranded.” @precedentcomms #PrecSem
  • 32. SEO activities – Key phrase & content analysis Tactic 1: SEO – Technical audit – Link building – Content syndication @precedentcomms #PrecSem
  • 34. @precedentcomms #PrecSem
  • 35. @precedentcomms #PrecSem
  • 36. @precedentcomms #PrecSem
  • 37. @precedentcomms #PrecSem
  • 38. @precedentcomms #PrecSem
  • 39. @precedentcomms #PrecSem
  • 40. SEO results Tactic 1: SEO for all top Top search result animal related key phrases Nearly 13 million views for the cost of one email @precedentcomms #PrecSem
  • 41. SEO results Tactic 1: SEO for all top Top search result animal related key phrases Nearly 13 million views for the cost of one email @precedentcomms #PrecSem
  • 42. Tactic 2: Social Media Win hearts and minds. Small effort for short lived effects. @precedentcomms #PrecSem
  • 43. Social media missions “People don’t know us enough.” Tactic 1: SEO “People don’t use us enough.” “Our audiences need to meet.” “Our audience don’t work for us.” @precedentcomms #PrecSem
  • 44. Social media missions “We could provide career help.” Tactic 1: SEO “Alumni don’t know the benefits.” “Alumni could keep in touch.” “Alumni could be ambassadors.” @precedentcomms #PrecSem
  • 45. Social media activities – Channel strategy Tactic 1: SEO – Content plan – Customer service processes – Buzzmonitoring & response @precedentcomms #PrecSem
  • 47. @precedentcomms #PrecSem
  • 49. @precedentcomms #PrecSem
  • 50. @precedentcomms #PrecSem
  • 51. @precedentcomms #PrecSem
  • 52. @precedentcomms #PrecSem
  • 54. @precedentcomms #PrecSem
  • 55. @precedentcomms #PrecSem
  • 56. Social media result Tactic 1: SEO Lloyds: Better security, customer satisfaction & efficiency ASOS: 1.7 million VERY active ambassadors @precedentcomms #PrecSem
  • 57. Social media result Tactic 1: SEO Lloyds: Better security, customer satisfaction & efficiency ASOS: 1.7 million VERY active ambassadors @precedentcomms #PrecSem
  • 58. Tactic 3: PPC advertising Needed for aggressive SEO invasions. Targeted for focused, short-term wins. @precedentcomms #PrecSem
  • 59. PPC missions “We’re about to do a launch.” Tactic 1: SEO “We’ve got a market to fill.” “We need aggressive SEO.” “We have a specific problem.” @precedentcomms #PrecSem
  • 60. PPC missions “We’ve got an event coming up.” Tactic 1: SEO “People only use us in the summer.” “There’s competition for facilities.” “There are misconceptions about us.” @precedentcomms #PrecSem
  • 61. PPC activities – Platform identification Tactic 1: SEO – Campaign planning – Creative implementation – Monitoring & reacting @precedentcomms #PrecSem
  • 63. @precedentcomms #PrecSem
  • 64. @precedentcomms #PrecSem
  • 65. @precedentcomms #PrecSem
  • 66. @precedentcomms #PrecSem
  • 67. @precedentcomms #PrecSem
  • 68. @precedentcomms #PrecSem
  • 69. @precedentcomms #PrecSem
  • 70. PPC results Tactic 1: SEO sites 415 participating 36 million impressions 300% increase in donations compared to same period @precedentcomms #PrecSem
  • 71. PPC results Tactic 1: SEO sites 415 participating 36 million impressions 300% increase in donations compared to same period @precedentcomms #PrecSem
  • 72. Tactic 4: Email marketing Squeeze existing users. So targeted you can see the whites of their eyes. @precedentcomms #PrecSem
  • 73. Email missions “There are so many things Tactic 1: SEO our customers could be doing!” “There are so many things our customers should know!” @precedentcomms #PrecSem
  • 74. Email missions “Coming to events, buying products, Tactic polls, entering competitions” taking 1: SEO “What we do with their money, how effective we are, how expert we are” @precedentcomms #PrecSem
  • 75. Email activities – Email strategy Tactic 1: SEO – List segmentation – Content & website plan – New subscriber acquisition @precedentcomms #PrecSem
  • 77. @precedentcomms #PrecSem
  • 78. @precedentcomms #PrecSem
  • 79. @precedentcomms #PrecSem
  • 80. Email results Tacticincrease in site 400% 1: SEO visits during Alzheimer’s Awareness Month. @precedentcomms #PrecSem
  • 81. Email results Tacticincrease in site 400% 1: SEO visits during Alzheimer’s Awareness Month. @precedentcomms #PrecSem
  • 82. digital marketing must match your individual problems and culture because without a custom fit, you’re missing the point. @precedentcomms #PrecSem
  • 83. digital marketing can match your individual problems and culture because it’s designed to be custom fit. @precedentcomms #PrecSem
  • 84. end of part 1 @precedentcomms #PrecSem
  • 85. Digital marketing head-first Part 2: Creating integrated campaigns Lindsay Herbert, Head of Digital Marketing @precedentcomms #PrecSem
  • 87. campaigns are the only way to market digitally because without targeting you’re just paying to spam. @precedentcomms #PrecSem
  • 88. campaigns are the way to market digitally because without targeting you’re just paying to spam. @precedentcomms #PrecSem
  • 89. It’s 2011 and the question is: How do you market to this? @precedentcomms #PrecSem
  • 90. @precedentcomms #PrecSem
  • 91. @precedentcomms #PrecSem
  • 92. The landscape, audience, proposition – everything had changed. @precedentcomms #PrecSem
  • 93. Cardiff University had to change its strategy and fast, or risk the greatest losses. @precedentcomms #PrecSem
  • 94. Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat. Sun Tzu, Art of War @precedentcomms #PrecSem
  • 95. The Mission The Climate The Ground The Leadership The Method @precedentcomms #PrecSem
  • 96. The Mission The Climate The Ground The Leadership The Method @precedentcomms #PrecSem
  • 97. The Mission: Who is your target and what is your objective? @precedentcomms #PrecSem
  • 98. @precedentcomms #PrecSem
  • 99. @precedentcomms #PrecSem
  • 100. The Mission The Climate The Ground The Leadership The Method @precedentcomms #PrecSem
  • 101. The Climate: What’s the competitive landscape? What’s the behaviour of the target users? @precedentcomms #PrecSem
  • 102. @precedentcomms #PrecSem
  • 103. @precedentcomms #PrecSem
  • 104. @precedentcomms #PrecSem
  • 105. @precedentcomms #PrecSem
  • 106. @precedentcomms #PrecSem
  • 107. The Mission The Climate The Ground The Leadership The Method @precedentcomms #PrecSem
  • 108. The Ground: Is the territory familiar? Is it familiar to the competition? @precedentcomms #PrecSem
  • 109. @precedentcomms #PrecSem
  • 110. @precedentcomms #PrecSem
  • 111. The Mission The Climate The Ground The Leadership The Method @precedentcomms #PrecSem
  • 112. The Leadership: How will it be managed? Who will plan and carry out actions? @precedentcomms #PrecSem
  • 113. @precedentcomms #PrecSem
  • 114. @precedentcomms #PrecSem
  • 115. The Mission The Climate The Ground The Leadership The Method @precedentcomms #PrecSem
  • 116. The Method: What tactics will be used and why? How will you handle the response? @precedentcomms #PrecSem
  • 117. The Method: Which tactics will be used? How will they be planned and implemented? @precedentcomms #PrecSem
  • 118. The Method: Which tactics will be used? How will they be planned and implemented? @precedentcomms #PrecSem
  • 119. @precedentcomms #PrecSem
  • 120. @precedentcomms #PrecSem
  • 121. @precedentcomms #PrecSem
  • 122. It’s 2012 and the question is: Did it work? @precedentcomms #PrecSem
  • 123. UK-wide press coverage and celebrity endorsement. @precedentcomms #PrecSem
  • 124. Over 1200 subscribers actively engaged on Facebook. @precedentcomms #PrecSem
  • 125. UK application decline: 7 per cent Cardiff University: 4 per cent (despite predictions we’d be hit harder than any other institute) @precedentcomms #PrecSem
  • 126. THRIVE is now the permanent UG recruitment brand (and the Schools are all on-board!) @precedentcomms #PrecSem
  • 127. The Method: Which tactics will be used? How will they be planned and implemented? @precedentcomms #PrecSem
  • 128. @precedentcomms #PrecSem
  • 129. campaigns are the only way to market digitally because without targeting you’re just paying to spam. @precedentcomms #PrecSem
  • 130. campaigns are the only way to market digitally because with targeting you can target and adapt. @precedentcomms #PrecSem
  • 131. what’s your next digital marketing mission? @precedentcomms #PrecSem
  • 132. man your next digital marketing mission @precedentcomms #PrecSem
  • 133. digital marketing must match your individual problems and culture because without a custom fit, you are missing the point. @precedentcomms #PrecSem
  • 134. digital marketing must match your individual problems and culture because without a custom fit, you are missing the point. @precedentcomms #PrecSem
  • 135. digital marketing must match your individual problems and culture because without a custom fit, you are missing the point. @precedentcomms #PrecSem
  • 136. digital marketing must match your individual problems and culture because without a custom fit, you are missing the point. @precedentcomms #PrecSem
  • 137. digital marketing must match your individual problems and culture because without a custom fit, you are missing the point. @precedentcomms #PrecSem
  • 138. digital marketing must match your individual problems and culture because without a custom fit, you are missing the point. @precedentcomms #PrecSem
  • 139. digital marketing must match your individual problems and culture because without a custom fit, you are missing the point. @precedentcomms #PrecSem
  • 140. digital marketing must match your individual problems and culture because without a custom fit, you are missing the point. @precedentcomms #PrecSem
  • 141. digital marketing must match your individual problems and culture because without a custom fit, you are missing the point. @precedentcomms #PrecSem
  • 142. 80 experts strategy & research branding & communications digital marketing must match your user centred design development & hosting individual problems and culture digital marketing because without a custom fit, you are missing the point. @precedentcomms #PrecSem
  • 143. 5 sectors third sector membership organisations digital marketing must match your financial services education individual problems and culture health because without a custom fit, you are missing the point. @precedentcomms #PrecSem
  • 144. 5 offices London Edinburgh digital marketing must match your Cardiff Melbourne individual problems and culture Perth because without a custom fit, you are missing the point. @precedentcomms #PrecSem
  • 145. 22 years experience quality digital marketing must match your stability loyalty individual problems and culture results because without a custom fit, you are missing the point. @precedentcomms #PrecSem
  • 146. digital marketing must match your individual problems and culture because without a custom fit, you are missing the point. @precedentcomms #PrecSem
  • 147. Find our Precedent group @Precedentcomms for on LinkedIn to find out industry trends, tips, more about our seminar info and other digital marketing must match your seminars, share ideas and quiz the Precedent team. insider stuff and tweet today with #PrecSem. individual problems and culture because without a custom fit, you are missing the point. @precedentcomms #PrecSem

Hinweis der Redaktion

  1. Seminar is for people who know they should do more with digital marketing and want to dive in like pros
  2. Why is it important to do it right? Better return on the price you pay over print, direct, display – any other form of marketing. That’s because it’s instant and trackable and through those traits, proven in its effectiveness.
  3. The custom fit is key. And by individual problems we mean not just the marketing challenges but also the challenges caused by your company’s culture.
  4. Story about culture: agency gets you behind the scenes, we have a client at a big law firm, traditional management, under resourced team, under-skilled marketing manager, knows the sector and the users but not the techniques. His problem was he didn’t know how to put together a strategy or business case and so had to deal with requests ad hoc. For example….
  5. The Monday following his boss’ birthday weekend
  6. And even though the request was ridiculous strategically speaking (that same boss had yet to approve their plan to make the site mobile accessible) he didn’t have a strategy or plan to offer instead.
  7. In this vein, we often encounter public sector clients who are jealous of the marketing teams in private corporations…
  8. But in reality, their just as held back by head offices and management still used to thinking in old fashioned frameworks.
  9. We know how to expand our businesses in real life: get more buildings, more staff, and our whitest, oldest executives to hold a pair of giant scissors at the ribbon cutting ceremony.
  10. But how do we expand our business online wherehaving massive influence and power over users has nothing to do with the physical size of your website?
  11. Welcome to the internet (as represented by Google for the web 2.0 summit). Where growing in power and influence over users requires military-like tactics to put yourself on the map, grow your presence, expand into new territories and fight to maintain position.
  12. Four tactics: SEO, Social Media, PPC, and Email
  13. Tactics like SEO: optimising your online presence so that users you want to target come to you – via search and other websites.
  14. Like launching an invasion across the internet!
  15. Tiny castle in the PLAINS OF CONTENT represents your website
  16. (Made it bigger so you can see it)
  17. This is what SEO looks like. Sending word of your kingdom to other lands to entice those people to come to your kingdom.
  18. It won’t last but it can be life or death in that specific moment.Like giving medicine and supplies to the villagers of a jungle in exchange for them showing you safe passage to the river.
  19. Good will outposts
  20. Wooden forts in the UNION OF SOCIAL NETWORKS – you don’t build them to last because that landscape changes quickly
  21. Works best when targeted and when used to support other Digital Marketing efforts
  22. Heat seeking missiles!
  23. Works well ONLY WHEN TARGETED. The difference between a snipper and shooting a shotgun into the air hoping it’ll hit something.
  24. Segment within an inch of your database’s life!
  25. Those are the tactics at your disposal to grow your power and effectiveness online
  26. – but what about customisation? Rather than try to do it all, I’ll talk you through the specific marketing problems each of the four tactics are best suited to solve and we can take examples from around the room too.
  27. This section will form the first part of a DIGITAL MARKETING STRATEGY that at the end of the seminar, you can go back to your offices and fill out for your own organisation and then start to action. Here, I’ll list the problems then show you how to approach them using the flipchart. And to make it more relevant – I’ll illustrate it with examples from the audience.
  28. Accounting firm
  29. Accounting firm
  30. RSPCA case study for SEO – known for animal shelters but wanted to be known for training and pet care services
  31. Start on ad words to test key phrases – then use popular key phrases to identify what terms to search for. Search those terms to find the websites you need to link build and syndicate content to. (if you can’t beat em, join em!)
  32. Examples of where RSPCA syndicates content
  33. Examples of where RSPCA syndicates content
  34. Examples of where RSPCA syndicates content
  35. To build larger profile for pet care tips, rspca sent an email to simon’s cat creator and he made a little cartoon for them for their holiday campaign
  36. Result was over 12 million views – for the cost of one email (lesson is to find ambassadors who already have an audience)
  37. Swansea Uni
  38. Accounting firm
  39. Lloyd’s for customer service – quick, agile (the biggest change was getting internal buy-in and working with compliance to set-up the rules around it)
  40. Results in reduction in fraud because people are able to report phishing scams and be told about protecting their details before it gets out of control (e.g. anecdote about person who tweeted their details)
  41. ASOS – king of facebook brands
  42. Army of actively engaged fans
  43. They don’t just post content from the shop…
  44. They reward veryactive facebook fans by letting them audition to become fashion bloggers who then create enhanced content about the products…
  45. That receive comments powered by facebook! (it’s a circular path for users – never a deadend)
  46. What to do when social media hates you? Cairn an Energy company – Europe’s largest independent oil and gas exploration and development companies BUT NOT PUBLIC FACING. First to drill in a particular area of the ocean that GREENPEACE took offence to…
  47. So greenpeace filled their offices with polar bears and launched a full-scale protest against cairn on all comms channels
  48. We did a quick analysis of the situation and revealed the best course of action is to target responses only to Cairns’ actual audiences (who are limited) and to wait for the Greenpeace pressure to switch to the next company to start drilling. Was particularly good advice because Cairn only had a handful of people on its comms team but would have looked like the big bad corporation lashing out (davey and goliath) even though greenpeace has thousands of active supporters to rage full scale comms war.
  49. Welsh athletics – people only think of them during the summer months when their athletes are most busy
  50. Accounting firm
  51.  StockholmsStadsmission helps the homeless of Stockholm. They need to get their message out without media spending.
  52. Website is purposefully ugly (and they had no budget!). To inspire blogs and sites to supply free media space, they created a collection of homeless banners in need of shelter, available on hemlosabanners.se
  53. Once embedded, banners would display how long they had been hosted, and by whom. They also developed a warmer color the more clicks they received and the longer they were hosted. All clicks led to StockholmsStadsmission's donation page.
  54. Word was spread only through existing supporters and staff through email and social media
  55. Once embedded, banners would display how long they had been hosted, and by whom. They also developed a warmer color the more clicks they received and the longer they were hosted. All clicks led to StockholmsStadsmission's donation page.
  56.   * 415 participating sites * 36 million impressions* 300% increase in donations compared to the same period last year.
  57. Charity example
  58. Accounting firm
  59. Decided to target Spanish-speaking demographic during Alzheimer’s Awareness Month but had no Latin people in its existing base
  60. Wanted to approach Univision – largest spanish network online – but needed a hook. When would users on Univision be most sympathetic and open to supporting Alzheimers??
  61. …when they’ve forgotten their own password!
  62. Alzheimer’s had Univision add this piece of text to the automatically generated password reset emails
  63. (Without any media spend whatsoever)
  64. Part two is about crafting campaigns
  65. Lindz
  66. Lindz: The sector in a panic about the reaction to tuition hikes
  67. Lindz: Students mistrustful of unis, worried about future, etc
  68. Louise: Tuition and policy landscape
  69. Louise: Reasons why Cardiff stood to lose most
  70. Lindz: Intro art of war
  71. Lindz: The 5 elements that describe any competitive world
  72. Louise
  73. Louise: Campaign objective
  74. Louise: Top students from top schools
  75. Louise: Also top students from outside the top schools (e.g. widening access)
  76. Lindz
  77. Lindz: Overall scene and timing of the campaign
  78. Lindz:Anger, fears and reactions within the sector (e.g. English unis marketing in Wales)
  79. Lindz: Couldn’t present a marketing message
  80. Lindz: But that’s all the university had
  81. Lindz: prospective students trusting their peers more than marketers
  82. Lindz: what real students look like – but how do you put this on an official website? (you don’t)
  83. Louise
  84. Louise: Traditional marketing at Cardiff and the need to go digital
  85. Louise: Open days, prospectuses, and each academic school doing their own thing
  86. Louise: Restrictive web presence, traditional brand
  87. Lindz
  88. Lindz: Cardiff Uni know its audiences and have the resources, Precedent know the sector and the technology
  89. Lindz: Started with a concept ‘bait for smart people’
  90. Lindz: And grew into action plans for social media, the web, print, email, and events
  91. Louise and Lindz
  92. Lindz: Both teams heavily involved and engaged with one another. Phone calls, team meetings, and ideas being developed back and forth.
  93. Louise: Student created content and the freedom of having it on a microsite
  94. Lindz: The hook, to get them to look at the great content
  95. Lindz: The insiders to facilitate the competition but also create that sense of having an older brother or sister already at cardiff
  96. Louise: How youtube was used to select finalists and the academic rigour of the competition
  97. Louise: The delight of seeing ‘cardiff-type personalities’ shining through the videos and levels of creativity
  98. Lindz
  99. Louise:
  100. Lindz:
  101. Louise: effect on applications but also the general boost to awareness etc
  102. Louise: Internal buy-in and understanding of THRIVE and what it’s meant to achieve (e.g. we can’t pretend to be 17)
  103. Louise: Moments from open day
  104. Lindz: And what happens when you do something meaningful with social media integration
  105. For SEO…(Left to right) Techie to check code for spider traps, SEO specialist to figure out keyphrases and find opportunities to link build and syndicate, strategist to set business objectivesFoot soldiers to follow plans by building links, syndicating content, cleaning code, etc.
  106. Now you can launch an invasion
  107. For Social media your SEO specialist is replaced with a creative who’s good at thinking up fun, engaging ideasFoot soldiers replaced with ordinary staff who are conversational
  108. Now you can build your outpost
  109. For PPC and Emails…Techie to build the ads, Strategist to set goals and business objectivesDesigner to design the ads and a Specialist Copywriter (who’s wearing a clown nose because he also needs to be a bit creative and fun)
  110. Now you can launch missiles at your targets
  111. Or take them out target audience segment by target audience segment with sniper-like efficiency
  112. And if you’re missing one of these roles in your organisation…
  113. That’s where we come in!