This document discusses application management services for human capital technology. It notes that HR teams are bogged down with administration and maintenance tasks, leaving no time for transformation. It proposes offloading routine tasks and maintenance to an application management service to remove drudgery, manage upgrades, and enable transformation. The service aims to standardize, streamline for efficiency, optimize, and innovate technology through four phases while overcoming challenges related to skills, agility, leadership, business transformation, and diversity. This allows organizations to drive more value from their human capital technology investments.

1. Application Management Services
For Human Capital
Drive more value in your HCM
technology

2. 2
Application Management Services For Human Capital Drive more value in your
HCM technology
©Pixentia. All rights reserved.
HR’s New Mission
Organizations across
industries have changed
the pandemic script from
survival to growth.
From Survival to Growth
Growing the business
through operational
excellence and business
transformation.
66%
65%
51%
64%
33%
20%
Source: Gartner @2022 HR Priorities Survey
Top Organizational Priorities for @2022
Improve operational excellence
Execute business transformations
Grow the business
Innovate for success
Optimize costs
Manage risk and regulatory demands

3. 3
Application Management Services For Human Capital Drive more value in your
HCM technology
©Pixentia. All rights reserved.
of large organizations
“predict significant changes
to the HR operating model
during the next two or three
years.”
90%
Source: “Reimagining HR: Insights from
People Leaders.” McKinsey, 2022.

4. 4
Application Management Services For Human Capital Drive more value in your
HCM technology
©Pixentia. All rights reserved.
Technology
development won’t
stand still.
The Technology Challenge
But HR teams are so
bogged down in
administration and
maintenance, there’s no
time to think about
transformation.
Difficult for HR teams
to maintain and
adapt their software
to changing business
needs.

5. 5
Application Management Services For Human Capital Drive more value in your
HCM technology
©Pixentia. All rights reserved.
Offload routine tasks and maintenance to an Application Management
Service.
There is a Solution
Removes the drudgery of day-to-day
administration.
Manages technology upgrades.
Enables and supports your
transformation.
Stabilization Efficiency Optimization Innovation Value

6. 6
Application Management Services For Human Capital Drive more value in your
HCM technology
©Pixentia. All rights reserved.
• Staffing challenges
• Fluctuating demands
• Unpredictable workloads
Phase 1—Standardize
Capitalize on the capabilities
of your current software
Prepare you to take advantage
of new features and upgrades
Adapt quickly to application
portfolio changes and capitalize on
their value
Stable, predictable costs without the
worries of:

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Application Management Services For Human Capital Drive more value in your
HCM technology
©Pixentia. All rights reserved.
Phase 2—Streamline for
Efficiency
Optimize your data flow
with integration
governance
Create a single source
of truth for each dataset
Eliminate data
errors
at the source
Data management
consulting
Data cleansing services
Migration to new
technology
Extended AMS
Services

8. 8
Application Management Services For Human Capital Drive more value in your
HCM technology
©Pixentia. All rights reserved.
Phase 3—
Optimize
Specialized teams to
optimize current technology
Plan, implement, and support
new technologies
Analytics and
Reporting
• Reports governance
consulting
• Embedded analytics
• Visual analytics at the point
of need at the speed of
vision

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Application Management Services For Human Capital Drive more value in your
HCM technology
©Pixentia. All rights reserved.
Phase 4—
Innovate
Prioritize improvement
opportunities
Involve stakeholders in
innovation efforts.
Create an innovation
mindset
Establish value metrics that
focus on business outcomes

10. 10
Application Management Services For Human Capital Drive more value in your
HCM technology
©Pixentia. All rights reserved.
Operational
Excellence
Transformati
on
Overcome 5 Challenges
Critical Skills.
Agility and Organizational
Design.
Leadership.
Business Transformation.
Diversity, Equity, and Inclusion.
HR Priorities

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Application Management Services For Human Capital Drive more value in your
HCM technology
©Pixentia. All rights reserved.
Move from the focus
on jobs to planning by
skills
For critical skills, development
is more cost-effective than
hiring
Create an internal talent
marketplace
Critical Skills
Strategic Focus
Support with robust
people analytics
Strategy, planning,
deployment, and
optimization expertise
Outsourced learning
delivery and resources.
Content development
resources
How AMS Can Help
Access to analytics
consultants and
engineers

12. 12
Application Management Services For Human Capital Drive more value in your
HCM technology
©Pixentia. All rights reserved.
Digitalize by automating
processes
Enable agility and fluidity
with pools of professionals
Create HR practice groups to solve
problems
Agility and Organizational Design
8 Transformations
Organize around the employee
experience
Streamline processes and offload
administration to machines or
people
Evaluate technology and explore
new possibilities to streamline
How AMS can help
Refocus business partners on
advising top management
Virtualize centers of excellence
Shift responsibilities to line managers

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Application Management Services For Human Capital Drive more value in your
HCM technology
©Pixentia. All rights reserved.
Offload managers’ busy work
and help them support
people
Develop the leadership bench
Focus on manager
engagement
Leadershi
p
Prioritize Leadership
Focus on manager
development
Give you time to support
and coach managers
Remove busy work for
both HR and managers
How AMS Can Help
“Only 44 percent of employees say they trust their
organization’s leaders and managers to navigate a
crisis well. The lack of diversity also undermined
confidence and trust in leadership.”
—“Top 5 HR Trends and Priorities
for HR Leaders in 2022,” Gartner.

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Application Management Services For Human Capital Drive more value in your
HCM technology
©Pixentia. All rights reserved.
Create collaborative
teams across the
business
Roll out solutions quickly, fail
early, and refine at speed
Move from every year
assessment to every day
Business Transformation
Manage the mind shift to
agile
Develop solutions “in the
moment”
Frequent process and
performance assessments
Springboards for
improvements
How AMS can help
Simona Iancu, “Agile HR: All You Need to Know
to Get Started.” AIHR, March 11, 2022.
Help you prioritize and plan
Maintain balance between
innovation and smooth
operation

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Application Management Services For Human Capital Drive more value in your
HCM technology
©Pixentia. All rights reserved.
Lead with evidence of
impact on performance
Inclusion first—
inclusion drives
diversity
Use metrics to track and
analyze actual performance
and progress
Diversity, Equity, and Inclusion
Push CEO to lead the effort
Develop solutions “in the
moment”
Frequent process and
performance assessments
Springboards for
improvements
How AMS can help
James McKim, “Why Your Diversity, Equity and Inclusion (DEI) Initiative Isn’t
Moving the Needle – And Ways to Spur Movement.” CEOWorld, June 9, 2022
Help you prioritize and plan
Maintain the balance between
innovation and smooth
operation

16. 16
Application Management Services For Human Capital Drive more value in your
HCM technology
©Pixentia. All rights reserved.
We often use the words “deployment
and implementation”
interchangeably, but they are
different phases of the process
Your technology isn’t fully
implemented until your people adopt
it, use it, and value it…
…and it delivers measurable value
to your organization
Unleash the Power in Your
Technology
The work is never done—
it’s the beginning of a
continuous journey of
innovation.

17. 17
Application Management Services For Human Capital Drive more value in your
HCM technology
©Pixentia. All rights reserved.
Drive More Value in Your Human Capital
Technology
Application
Management Services
for Human Capital
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