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[object Object],THE ROLE OF SOCIAL MEDIA: How to strengthen your brand through employee and customer engagement
WHO WE ARE
[object Object],Brand strategies and execution that bring your entire online presence into alignment with your brand.
WHO WE  WORK WITH
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],“ Decoding Generational Differences: Fact, Fiction or Should we Just go Back to Work?” Deloitte Development 2008 Social influences  Characteristics Greatest generation  Direct me  Great Depression  Recovery through public works  World War II and Korean War  Pearl Harbor and Hiroshima  Loyal  Patriotic  Faith in institutions  Baby boomers Engage me   Economic prosperity  Vietnam War  Civil rights movement Sexual revolution  Protest marches and sit-ins  Idealistic Competitive  Question authority  Workaholic  Gen Xers  Educate me   Watergate  Corporate raiders  Fall of the Berlin Wall Gulf War/high tech warfare  PC boom Environmentalism  Self-reliant  Skeptical/distrust  institutions  Adaptive  Millennials Connect with me   Terrorist attacks (Oklahoma City, 9/11, Columbine) Internet boom World without boundaries  Tolerant  Cyber-literate  Social Confident
THE MODEL FOR BRAND IS SHIFTING
 
[object Object],brand messaging
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],Management Staff Customers Branded events  Branded social media  Branded  website Branded product experience Branded customer service Branded advertising
[object Object],[object Object],[object Object],[object Object]
 
 
[object Object],[object Object],Management Staff Customers Branded events  Branded social media  Branded  website Branded product experience Branded customer service Branded advertising
[object Object],[object Object],[object Object],[object Object],– Engagement db’s ranking of the top 100 Global Brands, July 2009
IN THIS  NEW MODEL AUTHENTICITY IS KEY
 
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[object Object]
EVEN MARTHA’S DOING IT
[object Object],[object Object],[object Object],[object Object],[object Object],The 2008 Cone Business in Social Media Study
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[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object],Use of social media to do one’s job  Aon Consulting  Web 2.0 and Employee Communications Survey March 2009  Non-Millenials  Millenials  Intranet  65% 72% Text messaging  25% 38% Instant messaging  46% 48% Social network sites 13% 20% Blogs  8% 13%
[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Community Communication Feedback
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],TAKE 15 MINUTES TO IDENTIFY YOUR SOCIAL MEDIA GOALS
EXECUTING A SOCIAL MEDIA BRAND PRESENCE
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
 

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