What are the factors influencing how we deliver our services in the future? This deck looks at 12 of them from public perceptions of organisations to technical shifts such as AI and VR.

1. 12 TRENDS INFLUENCING THE
FUTURE OF HOW WE WORK
Issues our organisations must consider now to survive in the next decade
Paul Taylor. Innovation Coach. Bromford Lab. Twitter @paulbromford

2. Organisations on Back Foot
Digitally Driven Change
Volatile Economy and Environment
THE DISRUPTION
IS UP AND RUNNING

3. ORGANISATIONS AS
PLATFORMS

4. ANY SECTOR THAT HAS MULTIPLE
PLAYERS PERFORMING THE SAME
FUNCTION IS RIPE FOR DISRUPTION
IT”S NOT A QUESTION OF WHETHER THE
UBER, ALIBABA, AIRBNB OR FACEBOOK
OF THE PUBLIC SECTOR WILL EMERGE
IT”S A QUESTION OF WHEN

5. GROWTH OF INNOVATION LABS, HUBS
AND ACCELERATORS
‘Wait and see means wait and
die’

6. ORGANISATIONS MUST CREATE
PURPOSEFUL SPACE FOR TESTING AND
EXPLORING
PUTTING THE WORD “INNOVATION” IN
YOUR STRATEGY WON’T MAKE YOU DO
ANYTHING DIFFERENTLY

7. TRUST IN INSTITUTIONS IS ERODING
Distrust in business and government and nonprofits is the new normal. And
you can’t rebuild trust through marketing.

8. DEFAULT TO TRANSPARENCY
HUMANISE THE ORGANISATION
REINVENT SERVICES NOT REBRAND
THEM

9. Lorem ipsum dolor sit amet, consetetur
sadipscing elitr sed diam
EASY TO CUSTOMIZE
FLATTENED ORGANISATIONS
Most corporate structures are uniquely designed to ensure that any
decent idea never goes near the top table

10. IMAGINE A COMPANY CHART LIKE
YOUR TWITTER OR FACEBOOK
GRAPH
CONNECTED LEADERSHIP HELPS
THE NETWORK MAKE BETTER
DECISIONS

11. So it’s time to stop doing them - and start testing
70% of them fail
THE END OF BIG
CHANGE
PROGRAMMES

12. A PROTOTYPE IS
WORTH 1000
MEETINGS

13. AI AND AUTOMATION
Your Home and Workplace is getting smarter

14. INTELLIGENT ASSISTANTS COULD
REPLACE THE NEED FOR ACTUAL
ASSISTANTS IN THE NEXT 5 YEARS
ANYTHING WE CAN AUTOMATE
WILL BE AUTOMATED

15. THE DEATH AND
REBIRTH OF THE
OFFICE
The office is good for lots of things - but not
for getting any work done

16. WORK FROM
ANYWHERE
THE OFFICE REBORN AS
NETWORK HUB

17. DIGITAL COLLABORATION TOOLS AND VIRTUAL SUPPORT NETWORKS
Pick your own. It probably won’t be your officially approved company one..

18. NEW WAYS OF KNOWLEDGE
SHARING WILL BREAK DOWN
ESTABLISHED SILOS
POWER IS SHIFTING FROM THE
TOP OF THE MEETING TABLE TO
THE CENTRE OF THE NETWORK

19. And don’t assume the older people
are the ones with the gaps...
MULTI GEN
WORKPLACES
AND DIGITAL
SKILLS GAPS

20. ORGANISATIONS MUST INVEST IN DIGITAL SKILLS
BUILDING TO MAXIMISE THE RICH MIX OF TALENT
IN A FIVE GENERATION WORKPLACE
THAT MEANS PEOPLE WHO CAN CONFIDENTLY
NAVIGATE A WIDE RANGE OF INTERCONNECTED
NETWORKS.
IT’S MORE THAN PRESSING SEND ON AN EMAIL

21. SELF
MANUFACTURE ,
3DP AND
MAKERS

22. WHAT’S LEFT FOR YOUR ORGANISATION
TO DO WHEN CUSTOMERS CAN DESIGN
AND BUILD THEIR OWN PRODUCTS?

23. ROBOT COMPANIONS AND ASSISTIVE SERVICE
Dementia friend
PARO
Emotional companion
PEPPER
KFC employee
DUMI

24. WE NEED TO JOIN UP OUR THINKING
ABOUT WHAT HAPPENS TO
COMMUNITIES WHEN LOW SKILLED JOBS
BECOME AUTOMATED
LET’S LOOK AT THE OPPORTUNITY HERE
TO TACKLE LONELINESS AND ISOLATION

25. VR IN THE HOME AND WORKPLACE
$120 Billion market by 2020. Or the next 3D TV?

26. VR AND AR COULD REVOLUTIONISE
THE WAY WE TRAIN FOR OUR JOBS
AND EXPLORE OUR NEIGHBOURHOODS
REMEMBER - SOME PEOPLE SAID
DRONES WOULD NEVER TAKE OFF..

27. And human experiences
can’t be automated
...yet
BUT BEFORE WE RUSH TO
TECHNOLOGY LET’S ALSO
REMEMBER EXPERIENCE IS THE
DIFFERENTIATOR

28. THANKS!
paul.taylor@bromford.co.uk
Paul Taylor. Innovation Coach. Bromford Lab. Twitter @paulbromford