3. Hard to find and understand the claim
forms he needed
Made simple mistakes on the court
submission that cost him six weeks
and £175 because the judge threw the
case out
Long delays waiting for the post
Source: MOJ Digital User Research
Bill, 67
Civil Claimant
Bill’s experience with
MOJ was frustrating and
wasteful
4. We’re improving the way that
people access justice when they
are at their most vulnerable