Acquisition isn't what it used to be - we can no longer rely on growth driven solely by acquisition. In his talk at SaaSFest 2017, Suneet Bhatt outlines how to drive growth from your support channels.
34. 1. Be on our side
2. Be personally accountable for our desired results
3. Solve our problems
4. Be proactive
5. Be innovative in responding to our needs
Robert Wollan, Global MD Accenture Management Consulting Division
44. 1. Be on our side
2. Be personally accountable for our desired results
3. Solve our problems
4. Be proactive
5. Be innovative in responding to our needs
Robert Wollan, Global MD Accenture Management Consulting Division
45. 1. Be on our side
2. Be personally accountable for our desired results
3. Solve our problems
4. Be proactive
5. Be innovative in responding to our needs
Robert Wollan, Global MD Accenture Management Consulting Division
57. Customer Service teams already spend their entire
day doing precisely what the modern (increasingly
informed, increasingly confused) customer needs:
help cutting through the noise to find the fastest
way to a helpful answer.
75. “The work done by machines won’t be what
differentiates a company. It will be what is expected.
76. “The work done by machines won’t be what
differentiates a company. It will be what is expected.
While the human beings working on the front lines,
collaborating with technology and standing on its
shoulders, will be what differentiate the best
companies from their peers.”