Kpi 3

1. SESSION 5
Key Performance Indicators

2. ‫اليوم‬ ‫اجندة‬
‫المنطقي‬ ‫النموذج‬
Logic Model

3. ‫مناقشة‬
‫الشارع‬ ‫نفس‬ ‫في‬ ‫بيتزا‬ ‫مطعمان‬ ‫هناك‬

‫اسمه‬ ‫االول‬
‫ايطاليانو‬

‫البيتزا‬ ‫بيت‬ ‫اسمه‬ ‫الثاني‬
‫ب‬ ‫ومساعد‬ ‫شيف‬ ‫وجود‬ ‫من‬ ‫بالرغم‬ ‫المبيعات‬ ‫قلة‬ ‫من‬ ‫االول‬ ‫المطعم‬ ‫يعاني‬
‫نفس‬
‫؟‬ ‫المطعمين‬ ‫في‬ ‫تقريبا‬ ‫المستوى‬

‫لذلك؟‬ ‫المحتملة‬ ‫االسباب‬ ‫ماهي‬ ‫برأيك‬

4. ‫مطعم‬
‫ايطاليانو‬
‫الفرن‬ ‫في‬ ‫وضعها‬
‫للعميل‬ ‫تقديمها‬
‫العجينة‬ ‫خبز‬
‫تشكيل‬
‫العجينة‬
‫الطلب‬ ‫استالم‬
‫للمطبخ‬ ‫الطلب‬ ‫ارسال‬

5. ‫بيت‬ ‫مطعم‬
‫البيتزا‬
‫الفرن‬ ‫في‬ ‫وضعها‬
‫للعميل‬ ‫تقديمها‬
‫العجينة‬ ‫احضار‬
‫تشكيل‬
‫العجينة‬
‫الطلب‬ ‫استالم‬
‫للمطبخ‬ ‫الطلب‬ ‫ارسال‬

6. ‫االداء‬ ‫مؤشرات‬ ‫قياس‬
‫مؤسسة‬
‫استراتيجية‬ ‫اهداف‬
‫العمل‬ ‫اجراءات‬
‫موظف‬
‫ممكنات‬
‫منفعة‬ ‫عمالء‬

7. ‫المنطقي‬ ‫النموذج‬

8. Logic Model
INPUT
• Measure the quantity/quality of input resources to organizational
activities.
• Generally include: human resources, financial resources ,infrastructure.
• Examples:
➢ Human Resources: # Employees, # Consultants, # Project team
➢ Financial Resources: $ Budget, # Grants, $ Bank loans
➢ Infrastructure: # Production lines available, # Plants available

9. Logic Model
PROCESS
• Measure the quantity/quality of the activities required to provide
certain expected outputs.
• Generally include: transformation in terms of time and utilization
rates.
• Examples:
➢ Time: % On time delivery vaccination, # Time to finalize task
➢ Utilization: % Equipment utilization rate, % Transportation
capacity used

10. Logic Model
OUTPUT
• Measure the quantity/quality of the goods or services created or
provided through the use of inputs;
• They generally include quantifiable results.
• Examples:
➢ # Patients vaccinated
➢ # Items produced
➢ # Scrap generated
➢ # Facilities built

11. Logic Model
OUTCOME / IMPACT
• Measure the quantity/quality of the results achieved through the
provision of goods and services.
• They generally include: added value, impact.
• Examples:
➢ Impact: % Incidence of disease, % Mortality rate, % Graduates
employment rate
➢ Added value: $ Savings generated by innovation ideas,
% Customer satisfaction, % Net promoter score

12. Logic Model

‫العمالء‬ ‫خدمة‬ ‫تحسين‬ ‫تريد‬ ‫فنادق‬ ‫مجموعة‬ ‫مثال‬
OBJECTIVES INPUTS PROCESSES OUTPUTS OUTCOMES
Improve
customer
satisfaction
with service
levels
# Customer
service
representatives
$ Customer
engagement
budget
# Time to
answer an
inquiry
# Meetings
with key
customers
% Solved
inquiries
# Client needs
identified
% Customer
Satisfaction
% Returning
customers

13. Logic Model

‫امنة‬ ‫عمل‬ ‫بيئة‬ ‫بناء‬ ‫يريد‬ ‫انشائي‬ ‫مشروع‬ ‫مدير‬ ‫مثال‬
OBJECTIVES INPUTS PROCESSES OUTPUTS OUTCOMES
Build a
safety
working
environment
$ Budget
# HSSE team
# Time to
remediate
HSSE
audit findings
# Incidents
recorded
# Time lost
due to
safety
incidents

14. Logic Model

‫االنتاج‬ ‫سعة‬ ‫بزيادة‬ ‫استراتيجي‬ ‫هدف‬ ‫لديها‬ ‫شركة‬ ‫مثال‬
OBJECTIVES INPUTS PROCESSES OUTPUTS OUTCOMES
Expand
production
capacity
$ Budget
# Contractors
# Equipment
available
# Time to
build a
new
production
facility
# New
facilities
built
% Production
capacity
growth

15. INPUTS PROCESSES OUTPUTS OUTCOMES
# Power plants # Time to install
an electricity facility
$ Budget
# Electricians
#Technical issues
# Supply (or
consumption) of
electricity
# Profits
# Electricity
transmission
facilities
installed
#Technical
issues
# Supply (or
consumption) of
electricity
$ Budget
# Power plants
# Electricians
# Profits
# Electricity
transmission
facilities
installed
# Time to install
an electricity
facility
Provide access to electricity services

16. Thank You