User Experience: Process and Guidelines
Usability has been one of the ‘non-functional’ requirements in software architecture for a long time now. However, just because you and your team can use your software with your eyes closed does not mean your users can or will. Usability is a very small subset of User Experience (UX) design and an increasing number of companies in Australia and overseas is paying more attention to this growing field. Contrary to popular belief, UX design is not a ‘black art’ that only the creative or artistic types can do. It’s not a single discipline or role that’s assigned to one person or team either. In fact, it’s an attitude that everyone involved in the project needs to acquire. Hence, it’s something that everyone needs to learn to make products that people actually want to use. This is especially true in the case of software architects who have so much say and stake on the final product. The User-Centred Design Process User-centred design (UCD) is the concept of designing and developing a system around the user to fit the user and business needs instead of the other way round. Just like everything in software development, user-centred design also has some standard processes that can be followed to ensure that the software we build meets the needs of the users and the business. We will look at what the UCD process is and how it can be integrated into our existing software development methodologies and timelines. We will present several techniques in the different stages of the process that you can use straightaway whatever phase you are in your project. UX design principles we can’t live without We will look at some of the top UX design principles that we can’t live without in our trade. These principles can (and should) be applied by anyone who is involved in software development. We will show you why these principles work and how they can help you get immediate improvements in the UX that your product offers.
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User Experience: Process and Guidelines
- 1. User Experience (UX) The process and guidelines @DanSorvik @NirishShakya
- 2. What is User Experience?
- 4. User-Centred Design Process The techniques
- 5. ? ? User Who is the user?
- 8. Personas
- 9. Scenarios
- 10. ? ? User How should it work?
- 12. Prototyping
- 14. ? ? User Does it work?
- 15. Hallway testing
- 16. “You want to watch the first season of ‘Friends’. How would you find it on this site? http://www.smashingmagazine.com/2010/06/16/design-better-faster-with-rapid-prototyping/
- 17. Heuristics testing Eg. Nielsen’s heuristics: 1. Visibility of system status 2. Match between system and the real world 3. User control and freedom 4. Consistency and standards 5. Error prevention 6. Recognition rather than recall 7. Flexibility and efficiency of use 8. Aesthetic and minimalist design 9. Help users recognize, diagnose, and recover from errors 10. Help and documentation bit.ly/H0yaff
- 19. Feedback implementation Positive comments or findings Make sure these features stay Minor issues Unable to implement in this phase Cosmetic/minor issue Showstopper/Road Block Significant detriment to user Result in a loss of sales
- 20. UX design principles guidelines We can’t live without
- 22. Make sure you know: Business Goals User Goals Are they the same? Ask why it is being (re) designed
- 23. Guideline 2 Context is everything
- 28. Know your users and their context
- 29. Guideline 3 Help the user get started
- 32. Guideline 4 Make it obvious
- 33. What can I do here?
- 34. What can I do here?
- 35. What can I do here? More info Add to cart More info Add to cart
- 38. But HOW do I pay??
- 39. Guideline 5 Keep it ‘affording’
- 42. Buy now
- 47. Clickable Not clickable Not clickable
- 49. Guideline 6 Make it readable
- 50. How users read your webpages 1 2 3 4
- 51. THIS IS IMPORTANT. This is less important. This is even less important.
- 53. Guideline 7 Take it off slowly
- 55. Guideline 8 Tell the user what's going on and what's going to happen
- 59. Guideline 9 Let the computer do the work for the user
- 60. Which " one is the " cheapest?
- 61. What’s my Login ID??
- 62. What’s my Login ID??
- 63. Where am I?
- 66. 19 seconds X 1000 visitors per day = 19000 seconds per day = 13 hours per day = 197 days per year!
- 68. Guideline 10 Let the user be in control
- 70. To err is user To forgive is design
- 71. Loss of control can be stressful! http://upload.wikimedia.org/wikipedia/commons/c/ce/Australian_Slippery_Road_Surface_sign.png
- 72. The Undo button ↺
- 74. Register before you buy
- 77. Let the guidelines guide you
- 78. Keep looking at the bigger picture
- 80. Techniques Who is your Observation user? Personas Scenarios How should it Sketching work? Prototyping Hallway Testing Does it work? Heuristic Evaluation Usability Testing
- 81. Guidelines 1. Ask why 2. Context is everything 3. Help them get started 4. Make it obvious 5. Keep it ‘affording’ 6. Make it readable
- 82. Guidelines 7. Take it off slowly 8. Keep the user informed 9. Let the computer do the work 10. Give the user control
- 83. Say hello Nirish Shakya Dan Sorvik nshakya@objectivedigital.com dsorvik@objectivedigital.com 0431 170 608 0401 595 884 @NirishShakya @DanSorvik 301/15 Lime Street King Street Wharf www.ObjectiveDigital.com Sydney NSW 2000