Corporate etiquette is a set of ordinarily agreed upon rules for behaving in the business environment. Essentially, it focuses on manners for the corporation and for its individual players. It has to do with the way an individual interacts with customers and other businesses.
2. Table of content
What is Etiquette?
Need for Etiquette
Types of Etiquette
Do’s and Don’ts in Etiquette
Clothing Etiquette / Dress Code
Male Employees
Female Employees
Interacting with Co-Workers
Telephone Etiquettes- aim, to Improve
Communication
What are Telephone Etiquettes?
Interview Etiquette
Codes of Conduct for Interviews
Tips for Conducting Interviews
Meeting Etiquette - Codes of Conduct
while attending Meetings
Employer Etiquette Codes of Conduct
necessary for an Employer
Employee Etiquette- Codes of Conduct
necessary for an Individual at Work
Desk Etiquette - Codes of Conduct
required at the Workstation
Office Lunch Etiquette
Office Party Etiquette
Office Toilet Etiquette - Rules to follow
while using the Restroom
Visiting Card Etiquette
Visiting card qualities
Visiting card etiquette
Mobile Phone Etiquettes (Mobiquette)
Internet and Email Etiquettes -
Netiquette
3. What is Etiquette?
Etiquette refers to guidelines which control the
way a responsible individual should behave in the
society. good behavior which distinguishes human
beings from animals
Need for Etiquette
Cultured, manners
Teaches you the way to talk, walk
The way you interact with your superiors,
parents, fellow workers, friends
To earn respect and appreciation
4. Types of Etiquette
*Social Etiquette
*Bathroom Etiquette
*Corporate Etiquette
*Wedding Etiquette
*Meeting Etiquette
*Telephone Etiquette
*Eating Etiquette
*Business Etiquette
To conclude, etiquette transforms a man into a
5. Corporate Etiquette - Do’s andDon’ts
Never adopt a casual attitude at work
Don’t peep into other’s cubicles and
workstations
phone in the silent or vibrating mode at the
workplace
It is bad manners to sneeze or cough in public
without covering your mouth
Popping chewing gums
Keep your workstation clean and tidy
Never criticize or make fun of any of your
colleagues
Take care of your pitch and tone
Never attend meetings or seminars without a
notepad and pen
Pass on information to all related recipients in
the desired form
Reach office on time
have a shabbily dressed employee
Never wear revealing clothes to work
Don’t pass lewd comments to any of your fellow
workers
While having lunch together, do not start till the
others have received their food
Respect your fellow workers
Office Stationery is meant to be used only at work
Make sure you turn off the monitor while you go
out for lunch or tea breaks
Don’t bring your personal work to office
Park you car at the space allocated to you
Never ever drink while you are at work
Female Employees should stick to minimal make
up
8. Interacting with Co-Workers
Respect workers
No rumors
Be cordial to all
Help colleagues as you
can
Politeness
Too much of friendship
at the workplace is bad
Never overreact
Avoid taking sides
Avoid rudeness
Never interfere in
your colleague’s
work
No mockeries
Avoid criticizing
others
9. Telephone Etiquettes
To Improve Communication
Use a pleasant voice
Don’t use words like” Any
guess who I am?
Have a crisp and relevant
content
Always ask “Am I speaking
to Mike?” before starting
the conversation.
Carefully dial the numbers
Never put the second
party on a very long holds
Don’t chew during calls
“Take care”, “nice speaking with you”
and a warm bye. Never say Goodbye
Speak words clearly
Don’t take too long to pick up any call
Never keep the conversation too long
say “one moment please- I will call him
in a minute”
Decrease the volume of the television or
turn off the speakers
In network failure, hang up, try to call
after sometime with a better line
10. Interview Etiquette
Code of conduct
For telephonic interviews, make sure you
have your resume in front of you. Move to a
quiet place and keep a pen and paper
Be on time
Avoid public transport
Your appearance matters
Confidence.
Make an eye contact with the interviewer
Be honest –Avoid fake
Be polite but firm.
Stay calm - sit straight
Avoid fiddling with pen and paper
Phones in silent mode
Chewing is childish
Carry all other relevant documents
Avoid slangs and one-liners
Avoid jokes
Thank the interviewer @ end
11. Tips for Conducting Interviews
Avoid distraction in
the meeting area
Make the candidate
comfortable
Racial / Sexual Bias
Invite questions
Make Notes
Interview Approach
Interview Questions
Company Policy &
Procedures
12. Meeting Etiquette
Get the Subject matter
Notepad and pen
Phones on silent/vibrator
mode
Don’t pick calls unless in
emergency
Superiors must create an
agenda before every
meeting
Lateness
Chewing
Be a good listener
Avoid distractions
The one chairing the
meeting must speak loud
and clear
Meetings are interactive
Use Whiteboards,
projectors, graphs,
pointers, slides
Do not convert the
meeting room into a
battle ground
13. Employer Etiquette
Respect your employees
Avoid being partial towards
anyone
No special favors from
employees
Help your employees whenever
required
Never encourage nasty politics
Motivation
Give employees their due
credit
Be transparent
Treat employees well
Be available
Monitor their performances but do not
interfere in their work
Be friendly
Never indulge in loose talks
Speak politely and dress smartly
Keep employees’ secret to yourself
14. Employee Etiquette
Respect your organization
Reach office on time
Greet your fellow workers with a
smile.
Follow the professional dress
code
Don’t share confidential
information
Keep phones in the silent mode
Keep your workstation free of
unwanted documents and files
Learn to own your mistakes
Don’t hide things from Boss
Respect your fellow workers
Treat all equally
Never take undue advantage
of your position
Respect each other’s privacy
Stay away from
controversies
16. Office Lunch Etiquette
Table manners
Take lunch only during the assigned
hours
avoid having their lunch at their
workstations
Never discuss work
make him feel comfortable.
Always keep a sanitizer
Place a napkin
Avoid bringing smelly food to work
airtight containers
Never eat with hands in public
Avoid phone calls during lunch unless
in emergency.
Never pick your nose
Share your food
No rotten fruits
No noise while eating
Eat slowly
Not pick other’s food with your hand
Don’t stare at other’s plate.
Finish your food properly
17. Office Party Etiquette
Parties, Dinners and Get togethers
Reach on time
Be careful about dressing
Do not bring your kid, spouse or
any other family member at office
parties unless invited by your
superiors
Maintain the decorum of the
place
Use it to win your boss
Greet all with a smile and
exchange pleasantries
Don’t include alcohol in the menu
In buffets, wait for your turn
Eat in moderate quantities
Do not crack silly jokes
Avoid vulgar dance moves
18. Office Toilet Etiquette
Never leave it dirty
Lock the door carefully
Don’t peep under the doors or
knock endlessly
Don’t carry handbag/items
Don’t wet the toilet seat
While peeing, females must sit
& men stand closely
wash hands with antiseptic
soap/sanitizer
Do not spit on walls
Don’t take much time inside
Do not throw anything in the
commode
Do not leave the restroom with
taps on
No smoke inside
Use flush once you are done
Do not forget to switch off the
lights
19. Visiting Card Etiquette
Etiquettes
Information must be correct
Stylish fonts
Do not fold your business cards
carry his/her visiting cards for all
official meetings
Never exchange your visiting cards
with left hand
Keep your card at a place where it
can be found easily
Use top quality paper
Keep other’s cards
Visiting card qualities
Name of the individual concerned.
*His/her designation.
*Organization’s name/Logo.
*Website of the organization.
*Address of the organization.
*Contact number and email
20. Mobile Phone Etiquettes
In silent or vibration
Don’t circulate your
official number
Caller tune-
Professional
Politeness
Never leave it at
other’s workstations
Greet
Clarity
Do not hamper your
productivity
Calling hours
“Off” in meetings,
presentations or
seminars
21. Internet and Email Etiquettes
Communicating via mails, writing blogs, sharing views on online portals or any other
online forum
Self explanatory
Be crisp, precise
Subject line ought to be
meaningful and relevant
Start with formal greetings
Format your emails correctly
Signatures
Avoid offensive emails
Font style and size
Review before sending
Avoid abbreviations
Respect privacy
Use “regards”, “thanks”,
“yours sincerely” to close
your mails
No heavy files
Reply all
Don’t open illegal or porn
sites
Be polite and soft in your
communication