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DESIGNING FRESH EXPERIENCES THAT MOTIVATE USERS
@Motivate_Design | motivatedesign.com
INTRO

        TONY                                JULIA




        EXPERIENCE DESIGN DIRECTOR          SENIOR EXPERIENCE DESIGNER
        MOTIVATE DESIGN                     MOTIVATE DESIGN

        PART-TIME LECTURER                  BBA
        DESIGN AND MANAGEMENT               DESIGN AND MANAGEMENT
        SCHOOL OF DESIGN STRATEGIES         SCHOOL OF DESIGN STRATEGIES
        PARSONS THE NEW SCHOOL FOR DESIGN   PARSONS THE NEW SCHOOL FOR DESIGN


        @TonyBrinton                        @juliaesloan


                                                                     DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   2
USER EXPERIENCE DESIGN




                                                        Made by envis precisely
                                                        http://envis-precisely.com

                                                        Based on the Disciplines of
                                                        User Experience by
                                                        Dan Saffer (2008)




                         DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:    3
BRIEF HISTORY



• In the beginning of the web, we weren't really designing so much
 for people as machines.

• 2005 onward design became more personal and emotional



      “We hadn't yet learned
      to be ourselves”
                           -Aarron Walter, Director of UX, MailChimp




                                                                       DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   4
SOME MOVEMENTS THAT ARE HELPING
   HUMANIZE THE EXPERIENCE:




                     DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   5
design for emotion




              DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   6
USEFUL VS. DELIGHTFUL




                        DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   7
WHY SETTLE FOR USABLE?




                         DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   8
simplicity




             DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   9
SIMPLICITY




             DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   10
storytelling




               DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   11
STORYTELLING




               DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   12
content is king




             DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   13
CLEAR VALUE




              DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   14
context is god




             DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   15
CONTEXTUAL CTAs AND PROGRESSIVE PROFILING



CONVERSION #1                          CONVERSION#2



 WHITE PAPER                             WHITE PAPER
                    DOWNLOAD YOUR                                            WELCOME BACK TONY!
 GETTING STARTED                         ETHNOGRAPHY 2.0 —
                    FREE WHITEPAPER
 WITH ETHNOGRAPHY                        DEEPER INSIGHTS                    DOWNLOAD YOUR
                    FIRST NAME                                              FREE WHITEPAPER
  DOWNLOAD NOW                              DOWNLOAD NOW
                                                                             WHAT’S YOUR BIGGEST
                                                                             RESEARCH CHALLENGE?
                    LAST NAME




                    EMAIL



                    COMPANY
                                                                              DOWNLOAD NOW


                    YOUR ROLE




                    DOWNLOAD NOW




                                                       DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   16
gradual engagement




              DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   17
GRADUAL ENGAGEMENT




                     DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   18
DESIGN FOR PEOPLE




             DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   19
EXPERIENCES THAT “POP”




                         DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   20
EXPERIENCES THAT “POP”




                         DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   21
EXPERIENCES THAT “POP”




                         DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   22
SKEUOMORPHISM




                DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   23
SKEUOMORPHISM




                DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   24
CLEAR & “HONEST”




                   DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   25
SIMPLE DESIGN




                DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   26
NEXT GENERATION THERMOSTAT




                             DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   27
LESS IS MORE




               DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   28
REMOVING VISUAL CLUTTER




                          DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   29
STORYTELLING




               DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   30
SIMPLE, CLEAR, BOLD




                      DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   31
LIMITING CONTENT ON SCREEN




                             DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   32
LIMIT CHOICES




                DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   33
DESIGNING FOR MOBILE CONTEXT




                               DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   34
INVITATION ONLY...




                     DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   35
TIME, CURIOSITY AND CURATED CONTENT




                                      DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   36
CLEVER INTERACTIONS




                      DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   37
HUMAN EXPERIENCE




                   DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   38
HUMAN EXPERIENCE




                   DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   39
HUMAN EXPERIENCE




                   DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   40
HUMAN EXPERIENCE




                   DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   41
HUMAN EXPERIENCE




                   DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE:   42
THANK YOU
‣ Questions?

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Designing Fresh Experiences

  • 1. DESIGNING FRESH EXPERIENCES THAT MOTIVATE USERS @Motivate_Design | motivatedesign.com
  • 2. INTRO TONY JULIA EXPERIENCE DESIGN DIRECTOR SENIOR EXPERIENCE DESIGNER MOTIVATE DESIGN MOTIVATE DESIGN PART-TIME LECTURER BBA DESIGN AND MANAGEMENT DESIGN AND MANAGEMENT SCHOOL OF DESIGN STRATEGIES SCHOOL OF DESIGN STRATEGIES PARSONS THE NEW SCHOOL FOR DESIGN PARSONS THE NEW SCHOOL FOR DESIGN @TonyBrinton @juliaesloan DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 2
  • 3. USER EXPERIENCE DESIGN Made by envis precisely http://envis-precisely.com Based on the Disciplines of User Experience by Dan Saffer (2008) DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 3
  • 4. BRIEF HISTORY • In the beginning of the web, we weren't really designing so much for people as machines. • 2005 onward design became more personal and emotional “We hadn't yet learned to be ourselves” -Aarron Walter, Director of UX, MailChimp DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 4
  • 5. SOME MOVEMENTS THAT ARE HELPING HUMANIZE THE EXPERIENCE: DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 5
  • 6. design for emotion DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 6
  • 7. USEFUL VS. DELIGHTFUL DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 7
  • 8. WHY SETTLE FOR USABLE? DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 8
  • 9. simplicity DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 9
  • 10. SIMPLICITY DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 10
  • 11. storytelling DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 11
  • 12. STORYTELLING DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 12
  • 13. content is king DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 13
  • 14. CLEAR VALUE DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 14
  • 15. context is god DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 15
  • 16. CONTEXTUAL CTAs AND PROGRESSIVE PROFILING CONVERSION #1 CONVERSION#2 WHITE PAPER WHITE PAPER DOWNLOAD YOUR WELCOME BACK TONY! GETTING STARTED ETHNOGRAPHY 2.0 — FREE WHITEPAPER WITH ETHNOGRAPHY DEEPER INSIGHTS DOWNLOAD YOUR FIRST NAME FREE WHITEPAPER DOWNLOAD NOW DOWNLOAD NOW WHAT’S YOUR BIGGEST RESEARCH CHALLENGE? LAST NAME EMAIL COMPANY DOWNLOAD NOW YOUR ROLE DOWNLOAD NOW DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 16
  • 17. gradual engagement DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 17
  • 18. GRADUAL ENGAGEMENT DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 18
  • 19. DESIGN FOR PEOPLE DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 19
  • 20. EXPERIENCES THAT “POP” DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 20
  • 21. EXPERIENCES THAT “POP” DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 21
  • 22. EXPERIENCES THAT “POP” DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 22
  • 23. SKEUOMORPHISM DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 23
  • 24. SKEUOMORPHISM DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 24
  • 25. CLEAR & “HONEST” DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 25
  • 26. SIMPLE DESIGN DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 26
  • 27. NEXT GENERATION THERMOSTAT DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 27
  • 28. LESS IS MORE DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 28
  • 29. REMOVING VISUAL CLUTTER DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 29
  • 30. STORYTELLING DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 30
  • 31. SIMPLE, CLEAR, BOLD DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 31
  • 32. LIMITING CONTENT ON SCREEN DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 32
  • 33. LIMIT CHOICES DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 33
  • 34. DESIGNING FOR MOBILE CONTEXT DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 34
  • 35. INVITATION ONLY... DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 35
  • 36. TIME, CURIOSITY AND CURATED CONTENT DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 36
  • 37. CLEVER INTERACTIONS DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 37
  • 38. HUMAN EXPERIENCE DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 38
  • 39. HUMAN EXPERIENCE DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 39
  • 40. HUMAN EXPERIENCE DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 40
  • 41. HUMAN EXPERIENCE DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 41
  • 42. HUMAN EXPERIENCE DESIGNING FRESH EXPERIENCES | APRIL 2013 | PAGE: 42