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South	
  by	
  Southwest	
  2012	
  -­‐-­‐	
  summary	
  




                                                                                                                                              	
  
Introduction	
  
This	
  is	
  my	
  brief	
  report	
  on	
  South	
  by	
  Southwest	
  (‘SXSW’),	
  a	
  massive	
  music,	
  film	
  
and	
  interactive	
  festival	
  held	
  in	
  March	
  in	
  Austin,	
  Texas.	
  I	
  will	
  try	
  to	
  keep	
  it	
  short:	
  
writing	
  and	
  distributing	
  reports	
  like	
  this	
  is	
  a	
  bit	
  old	
  school,	
  SXSW	
  is	
  typically	
  
something	
  to	
  track	
  real-­‐time	
  through	
  for	
  instance	
  Twitter,	
  and	
  through	
  other	
  
online	
  sources	
  (many	
  many	
  blogs	
  were	
  posted;	
  and	
  some	
  videos).	
  And	
  yet,	
  it	
  
seems	
  really	
  useful	
  to	
  share	
  some	
  of	
  what	
  I	
  witnessed.	
  
SXSW	
  hardly	
  offers	
  video	
  streams.	
  I	
  recommend	
  those	
  that	
  are	
  interested	
  to	
  
check	
  out	
  the	
  web,	
  and	
  next	
  time	
  ‘witness’	
  SXSW	
  or	
  parts	
  of	
  it	
  real-­‐time	
  through	
  
the	
  social	
  infrastructure.	
  
	
  
What	
  follows	
  is	
  a	
  subjective	
  selection,	
  written	
  in	
  haste	
  over	
  the	
  Easter	
  weekend.	
  
There	
  will	
  be	
  errors	
  and	
  mistakes	
  in	
  here,	
  I	
  did	
  not	
  allow	
  for	
  anyone	
  else	
  
checking	
  it:	
  no	
  time.	
  It	
  is	
  an	
  incomplete	
  summary	
  of	
  some	
  things	
  I	
  have	
  seen.	
  
What	
  I	
  have	
  witnessed	
  over	
  there:	
  probably	
  accounts	
  for	
  less	
  than	
  10%	
  of	
  the	
  
total	
  offering	
  of	
  the	
  interactive	
  part	
  of	
  the	
  event.	
  This	
  interactive	
  part	
  lasted	
  for	
  
five	
  days,	
  and	
  often	
  had	
  some	
  10-­‐12	
  parallel	
  one-­‐hour	
  sessions,	
  all	
  day	
  long,	
  next	
  
to	
  meet-­‐ups,	
  stands,	
  drinks,	
  parties	
  and	
  other	
  get-­‐togethers.	
  It	
  is	
  overwhelming.	
  
The	
  fear	
  of	
  missing	
  out	
  (‘FOMO’)	
  was	
  palpable.	
  
(I	
  also	
  attended	
  a	
  very	
  small	
  part	
  of	
  the	
  music	
  festival.	
  And	
  a	
  handful	
  of	
  films.)	
  
	
  
                                   This	
  is	
  a	
  big	
  hip	
  festival.	
  It	
  is	
  celebrity-­‐infested.	
  It	
  is	
  well	
  
                                   organised,	
  though	
  very	
  crowded.	
  More	
  and	
  more	
  people	
  go	
  
                                   there	
  these	
  days.	
  Myself,	
  I	
  am	
  a	
  late	
  adopter,	
  this	
  being	
  my	
  
                                   first	
  visit.	
  It	
  was	
  time	
  well	
  spent.	
  It	
  is	
  quite	
  a	
  trip	
  but	
  the	
  
                                   costs	
  are	
  limited	
  (some	
  $1,000	
  for	
  the	
  event	
  itself)	
  and	
  I	
  did	
  
                                   pick	
  up	
  some	
  really	
  good	
  things.	
  I	
  also	
  get	
  a	
  better	
  picture	
  of	
  
                                   what	
  some	
  other	
  people	
  worry	
  about.	
  For	
  networking,	
  too,	
  it	
  
                                   can	
  be	
  a	
  good	
  spot.	
  Even	
  for	
  ‘Dutch	
  networking’:	
  alarmingly	
  
                                   many	
  Dutch	
  people	
  there	
  (left:	
  some	
  nice	
  ones;	
  FMT,	
  AVRO).	
  



                                                                   page	
  1	
  
South	
  by	
  Southwest	
  2012	
  -­‐-­‐	
  summary	
  


Strangely,	
  there	
  are	
  few	
  ‘old	
  media’	
  people	
  there	
  –	
  I	
  have	
  seen	
  few	
  people	
  from	
  
publishers	
  or	
  broadcasters.	
  SXSW	
  is	
  dominated	
  by	
  young	
  ‘new	
  media’	
  and	
  
technology	
  people.	
  
	
  
I	
  tend	
  to	
  think	
  that	
  big	
  events	
  in	
  the	
  US	
  are	
  better	
  than	
  those	
  elsewhere	
  –	
  like	
  it	
  
or	
  not,	
  the	
  online	
  world	
  is	
  still	
  being	
  driven	
  by	
  US	
  innovation.	
  I	
  think	
  that	
  visiting	
  
this	
  event	
  makes	
  sense	
  for	
  our	
  company,	
  and	
  deserves	
  time,	
  some	
  costs,	
  and	
  a	
  bit	
  
more	
  structured	
  approach	
  (see	
  ‘wrap-­‐up	
  &	
  next	
  steps’).	
  
	
  
In	
  this	
  document,	
  I	
  deliberately	
  left	
  out	
  most	
  links	
  to	
  web	
  sites,	
  videos	
  and	
  exact	
  
names	
  and	
  titles	
  of	
  talks,	
  books	
  and	
  persons.	
  My	
  guess	
  is	
  that	
  those	
  factoids	
  
would	
  make	
  tiresome	
  reading.	
  For	
  those	
  interested:	
  give	
  me	
  a	
  call	
  and	
  I	
  will	
  
provide	
  you	
  with	
  more	
  such	
  factual	
  details,	
  if	
  desired.	
  I	
  am	
  100%	
  certain	
  that	
  
there	
  is	
  more	
  information	
  to	
  be	
  found	
  on	
  everything	
  I	
  review	
  here;	
  and	
  on	
  that	
  I	
  
have	
  not	
  witnessed	
  or	
  discussed	
  below.	
  Google	
  will	
  lead	
  you	
  the	
  way.	
  
	
  
Confession:	
  I	
  skipped	
  sessions	
  with	
  two	
  celebrities	
  I	
  actively	
  dislike	
  –	
  Al	
  Gore	
  
(hardcore	
  liar	
  on	
  so-­‐called	
  global	
  warming;	
  and	
  self-­‐appointed	
  inventor	
  of	
  the	
  
Internet)	
  and	
  Bruce	
  Springsteen.	
  Celebrities	
  I	
  missed	
  with	
  some	
  regret	
  included	
  
Robert	
  Metcalfe	
  (of	
  Metcalfe’s	
  law)	
  and	
  Willem	
  Dafoe	
  (the	
  actor).	
  I	
  did	
  witness	
  
Mark	
  Mothersbaugh	
  (founder	
  of	
  Devo)	
  and	
  Anthony	
  Bourdain	
  (maker	
  of	
  
entertaining	
  cooking	
  TV	
  and	
  books,	
  but	
  loudly	
  self-­‐congratulating).	
  
	
  
Here	
  are	
  some	
  loosely	
  structured	
  take-­‐aways.	
  In	
  the	
  next	
  chapter	
  I	
  list	
  some	
  
topics	
  in	
  a	
  very	
  high-­‐level,	
  snacky	
  fashion.	
  In	
  the	
  chapter	
  thereafter	
  I	
  spend	
  some	
  
more	
  text	
  on	
  some	
  selected	
  topics.	
  All	
  this	
  is	
  superficial.	
  There	
  are	
  enormous	
  
amounts	
  of	
  books,	
  articles,	
  blogs,	
  videos	
  and	
  tweets	
  of	
  relevance.	
  
I	
  tried	
  to	
  make	
  it	
  clear	
  where	
  opinions	
  are	
  mine.	
  I	
  urge	
  all	
  people	
  reading	
  this	
  to	
  
also	
  look	
  up	
  additional	
  sources	
  to	
  get	
  a	
  more	
  complete,	
  broader	
  picture,	
  and	
  to	
  
finetune	
  or	
  refute	
  my	
  observations.	
  There	
  is	
  a	
  lot.	
  
	
  
Key	
  themes	
  –	
  in	
  short	
  
These	
  were	
  threads	
  I	
  saw	
  coming	
  back	
  in	
  many	
  sessions.	
  Many	
  were	
  to	
  be	
  
expected	
  I	
  guess.	
  Here	
  I	
  list	
  the	
  ones	
  I	
  remember.	
  
        	
  
• Old	
  &	
  new	
  media:	
  lots	
  of	
  discussions	
  on	
  ‘old’	
  and	
  ‘new’	
  media,	
  mostly	
  rather	
  
        inward-­‐looking,	
  often	
  from	
  the	
  point	
  of	
  view	
  of	
  the	
  professionals	
  involved.	
  
        Not	
  always	
  about	
  the	
  behaviours	
  and	
  desires	
  of	
  consumers.	
  Or	
  advertisers.	
  
        Often	
  emotional,	
  with	
  elements	
  of	
  triumphalism	
  (from	
  ‘new’),	
  denialism	
  
        (‘from	
  ‘old’)	
  and	
  narrowness	
  (from	
  various	
  sides).	
  Clearly,	
  some	
  media	
  are	
  
        shrinking,	
  some	
  are	
  growing,	
  not	
  all	
  new	
  things	
  come	
  ‘on	
  top	
  of	
  the	
  old’	
  but	
  
        some	
  substitute,	
  or	
  at	
  least	
  compete	
  for	
  time.	
  There	
  is	
  broad	
  agreement	
  that	
  
        media	
  are	
  changing,	
  of	
  course	
  (from	
  the	
  Dept	
  of	
  Open	
  Doors).	
  
        There	
  was	
  one	
  venue	
  in	
  which	
  almost	
  solely	
  sessions	
  took	
  place	
  that	
  had	
  to	
  
        do	
  with	
  journalism,	
  in	
  its	
  different	
  forms.	
  Quite	
  OK,	
  many	
  of	
  them,	
  in	
  spite	
  of	
  
        lots	
  of	
  grumbling	
  and	
  complaining	
  (‘democracy	
  is	
  going	
  to	
  die!’	
  etc).	
  Lots	
  
        about	
  curation	
  and	
  aggregation,	
  of	
  course,	
  there.	
  
	
  



                                                                 page	
  2	
  
South	
  by	
  Southwest	
  2012	
  -­‐-­‐	
  summary	
  



•      Generational	
  friction:	
  this	
  is	
  related	
  to	
  the	
  previous	
  one.	
  People	
  keep	
  asking	
  
       ‘can	
  a	
  50-­‐year	
  old	
  understand	
  a	
  20-­‐year	
  old?’,	
  in	
  the	
  light	
  of	
  ‘making	
  media’.	
  
       The	
  simplistic	
  take	
  on	
  this	
  I	
  liked	
  best	
  was	
  something	
  like	
  ‘who	
  cares	
  –	
  just	
  
       hire	
  some	
  20-­‐year	
  olds	
  and	
  make	
  sure	
  they	
  can	
  help	
  you’.	
  Also,	
  it	
  seems	
  that	
  
       many	
  people	
  actually	
  research	
  their	
  children	
  these	
  days.	
  
       (I	
  have	
  once	
  read	
  translated	
  2500-­‐year	
  old	
  Egyptian	
  papyrus	
  scrolls	
  pointing	
  
       at	
  this	
  generational	
  theme.	
  It	
  looked	
  like	
  it	
  was	
  written	
  yesterday.	
  I	
  guess	
  we	
  
       are	
  stuck	
  with	
  this	
  generational	
  phenomenon.	
  In	
  media,	
  too.)	
  
	
  
•      Analytics:	
  hard	
  figures	
  are	
  making	
  their	
  way	
  into	
  content	
  production	
  and	
  
       distribution.	
  Measuring,	
  measuring,	
  measuring	
  –	
  engineering	
  methods.	
  There	
  
       was	
  a	
  lot	
  of	
  attention	
  for	
  quantitative	
  approaches	
  to	
  editorial	
  work;	
  and	
  to	
  
       things	
  one	
  can	
  no	
  longer	
  call	
  ‘editorial’.	
  More	
  later	
  on.	
  This	
  topic	
  is	
  somewhat	
  
       related	
  to	
  the	
  rise	
  of	
  machine	
  ‘computing’	
  (note:	
  I	
  do	
  not	
  use	
  ‘thinking’	
  here,	
  
       but	
  sometimes	
  I	
  do	
  –	
  it	
  is	
  quite	
  impossible	
  to	
  find	
  the	
  right	
  words,	
  if	
  you	
  think	
  
       it	
  over),	
  i.e.	
  to	
  the	
  power	
  of	
  algorithmic	
  approaches.	
  Relevant	
  for	
  us	
  this.	
  We	
  
       have	
  already	
  started	
  some	
  things.	
  We	
  should	
  go	
  faster,	
  I	
  now	
  think.	
  This	
  does	
  
       impact	
  our	
  way	
  of	
  working.	
  More	
  to	
  come.	
  
       Of	
  course,	
  the	
  term	
  big	
  data	
  was	
  used,	
  too,	
  at	
  SXSW.	
  It	
  is	
  certainly	
  not	
  the	
  
       same	
  what	
  I	
  describe	
  here	
  as	
  analytics,	
  but	
  I	
  chose	
  to	
  leave	
  out	
  other	
  flavours	
  
       of	
  big	
  data	
  for	
  (mainly	
  because	
  I	
  did	
  not	
  attended	
  those	
  specific	
  sessions).	
  
	
  
•      ‘SoLoMo’:	
  social	
  local	
  mobile,	
  everything	
  seems	
  to	
  go	
  that	
  way.	
  A	
  quite	
  
       generic	
  theme	
  of	
  course,	
  but	
  also	
  quite	
  real.	
  One	
  might	
  wonder:	
  why	
  even	
  
       work	
  on	
  web	
  sites	
  as	
  we	
  know	
  them?	
  Why	
  launch	
  such	
  a	
  thing	
  or	
  put	
  a	
  big	
  
       effort	
  in,	
  whereas	
  especially	
  social	
  and	
  mobile,	
  and	
  to	
  a	
  lesser	
  extent	
  local	
  
       stuff	
  seems	
  to	
  draw	
  so	
  much	
  attention	
  and	
  energy?	
  This	
  is	
  my	
  take-­‐away.	
  OK,	
  
       let	
  me	
  also	
  say:	
  mobile	
  and	
  social	
  are	
  not	
  yet	
  getting	
  a	
  proportional	
  part	
  of	
  
       the	
  advertising	
  pie.	
  Not	
  at	
  all.	
  This	
  is	
  puzzling.	
  
       The	
  social	
  dimension	
  of	
  TV	
  was	
  a	
  recurring	
  theme,	
  too.	
  There	
  were	
  some	
  
       pretty	
  good	
  examples,	
  but	
  also	
  some	
  boring,	
  open	
  doors	
  re-­‐opened.	
  I	
  would	
  
       expect	
  battles	
  in	
  the	
  ‘social	
  TV	
  dimension’	
  shortly.	
  Several	
  speakers	
  expected	
  
       –	
  or	
  witness	
  –	
  massive	
  amounts	
  of	
  experimentation.	
  Some	
  asked:	
  how	
  many	
  
       per-­‐TV	
  programme	
  apps	
  can	
  the	
  public	
  absorb,	
  or	
  are	
  we	
  heading	
  for	
  generic	
  
       TV	
  apps?	
  
       	
  
       Two	
  social	
  phenomenons	
  
       mentioned	
  (praised)	
  most	
  
       included	
  Instagram	
  and	
  Pinterest	
  
       (graph	
  right).	
  Are	
  these	
  passing	
  
       fads?	
  I	
  guess	
  not.	
  Are	
  there	
  many	
  
       trendy	
  social	
  things	
  that	
  will	
  not	
  
       make	
  any	
  real	
  needle	
  move?	
  I	
  
       guess	
  so.	
  And	
  yet,	
  there	
  will	
  be	
  
       more,	
  many	
  more.	
  But,	
  as	
  Lanier	
  
       hinted:	
  how	
  much	
  space	
  does	
  
       Facebook’s	
  network	
  effect	
  allow	
  
       for	
  others?	
  What	
  sort	
  of	
  things	
  can	
  	
  
       one	
  still	
  do	
  outside	
  of	
  Facebook?	
  


                                                                  page	
  3	
  
South	
  by	
  Southwest	
  2012	
  -­‐-­‐	
  summary	
  


	
  
•      Curation,	
  aggregation:	
  a	
  very	
  interesting,	
  somewhat	
  divisive	
  matter.	
  More	
  
       later	
  on	
  in	
  this	
  document.	
  I	
  think	
  this	
  is	
  about	
  new,	
  disruptive	
  approaches	
  to	
  
       forms	
  of	
  journalism.	
  Think	
  of	
  Jeff	
  Jarvis’	
  slogan	
  ‘do	
  what	
  you	
  do	
  best	
  and	
  link	
  
       to	
  the	
  rest’.	
  That	
  –	
  taken	
  to	
  extremes:	
  journalists	
  who	
  don’t	
  write.	
  More	
  later.	
  
       	
  
•      The	
  photo	
  tsunami:	
  photography	
  has	
  exploded,	
  and	
  keeps	
  growing.	
  
       Everybody	
  can	
  make	
  and	
  distribute	
  (quite	
  good)	
  photos.	
  Increasing	
  
       smartphone	
  penetration	
  will	
  push	
  this	
  phenomenon	
  further	
  –	
  but	
  where	
  to?	
  
       Will	
  this	
  merely	
  produce	
  a	
  sea	
  of	
  mediocrity,	
  or	
  even	
  worse?	
  More	
  later	
  on.	
  
	
  
•      Computation,	
  AI,	
  the	
  Singularity:	
  
       the	
  rise	
  of	
  machine	
  ‘thinking’	
  and	
  
       the	
  future	
  role	
  of	
  technology.	
  Will	
  
       we	
  witness	
  –	
  and:	
  be	
  able	
  to	
  
       control?	
  –	
  the	
  extension	
  of	
  the	
  
       human	
  brain?	
  In	
  how	
  we	
  produce	
  
       and	
  distribute	
  content?	
  My	
  worry:	
  
       can	
  we	
  take	
  this	
  matter	
  in	
  a	
  
       rational	
  fashion,	
  or	
  are	
  we	
  either	
  
       too	
  afraid	
  (like	
  we	
  were	
  of	
  HAL,	
  in	
  
       2001	
  A	
  Space	
  Odyssey,	
  picture	
  
       right),	
  or	
  too	
  excited,	
  to	
  come	
  to	
  a	
  
       cool-­‐headed	
  judgment?	
  	
  
       Maybe	
  there	
  is	
  a	
  matter	
  of	
  faith	
  at	
  play	
  here.	
  Several	
  speakers	
  were	
  believers.	
  
       These	
  were	
  quite	
  smart	
  people	
  with	
  a	
  track	
  record	
  though.	
  Some	
  other	
  
       people	
  are	
  reluctant	
  to	
  allow	
  machines	
  to	
  take	
  a	
  certain	
  role	
  in,	
  say,	
  content	
  
       production,	
  selection	
  or	
  distribution.	
  I	
  personally	
  think	
  it	
  might	
  be	
  better	
  to	
  
       experiment	
  with	
  ‘automated	
  intelligence’	
  and	
  think	
  really	
  hard	
  about	
  it.	
  
       Actually,	
  most	
  of	
  us	
  –	
  using	
  Zite,	
  or	
  Spotify,	
  or	
  Google	
  –	
  are	
  already	
  doing	
  that.	
  
       Meanwhile,	
  technology	
  is	
  developing	
  sort	
  of	
  exponentially.	
  More	
  later.	
  
	
  
•      User	
  interfaces:	
  it	
  is	
  now	
  becoming	
  clear	
  that	
  interaction	
  between	
  people	
  
       and	
  machines	
  has	
  changed	
  for	
  ever.	
  Look	
  at	
  the	
  role	
  of	
  ‘multitouch’,	
  for	
  
       instance.	
  That	
  said:	
  regarding	
  Siri	
  (voice	
  recognition)	
  and	
  related	
  stuff,	
  I	
  am	
  a	
  
       skeptic,	
  for	
  now.	
  Will	
  this	
  evolution	
  of	
  interaction	
  continue?	
  Most	
  experts	
  said	
  
       yes.	
  Personally,	
  I	
  believe	
  that	
  some	
  20-­‐30	
  years	
  from	
  now	
  we	
  will	
  laugh	
  at	
  
       what	
  we	
  are	
  now	
  working	
  with,	
  that	
  our	
  current	
  stuff	
  will	
  look	
  medieval	
  in	
  
       just	
  a	
  couple	
  of	
  decades.	
  May	
  I	
  suggest:	
  have	
  a	
  look	
  at	
  some	
  of	
  the	
  videos	
  of	
  
       Corning,	
  the	
  glass	
  company.	
  And	
  look	
  at	
  Kinect	
  (Microsoft).	
  
	
  
•      Mobile	
  markets	
  and	
  advertising:	
  there	
  was	
  a	
  lot	
  about	
  mobile,	
  but	
  most	
  of	
  
       it	
  did	
  not	
  make	
  massive	
  sense	
  to	
  me.	
  What	
  I	
  observe	
  is	
  broad	
  and	
  deep	
  
       uncertainty	
  as	
  to	
  how	
  ‘mobile’	
  will	
  work,	
  business-­‐wise,	
  and	
  to	
  what	
  extent	
  it	
  
       will	
  supplant	
  or	
  add	
  to	
  existing	
  media,	
  from	
  magazines	
  to	
  web	
  to	
  TV	
  (as	
  for	
  
       newspapers,	
  I	
  do	
  not	
  doubt	
  that	
  mobile	
  is	
  the	
  way	
  to	
  go).	
  Also,	
  mobile	
  is	
  a	
  
       great	
  transactional	
  platform,	
  that	
  was	
  confirmed.	
  A	
  bit	
  more	
  later	
  on.	
  
	
  
And	
  now	
  for	
  some	
  relative	
  depth.	
                                                      	
  


                                                                 page	
  4	
  
South	
  by	
  Southwest	
  2012	
  -­‐-­‐	
  summary	
  


Analytics	
  
One	
  of	
  the	
  sessions	
  I	
  attended	
  involved	
  people	
  from	
  Wired	
  magazine,	
  and	
  from	
  
Condé	
  Nast’s	
  ‘analytics	
  unit’.	
  They	
  observed:	
  there	
  have	
  always	
  been	
  analytical	
  
data	
  on	
  sales	
  and	
  usage,	
  but	
  those	
  have	
  –	
  through	
  online	
  and	
  on	
  tablets	
  –	
  become	
  
incredibly	
  much	
  more;	
  and	
  heterogenous;	
  and	
  (mostly)	
  real-­‐time.	
  Also,	
  you	
  can	
  
now	
  apply	
  those	
  figures	
  on	
  content;	
  and	
  not	
  just	
  on	
  circulation.	
  	
  
From	
  the	
  provider’s	
  side,	
  you	
  can	
  measure	
  almost	
  everything;	
  and	
  use	
  that	
  in	
  
your	
  editorial	
  process.	
  Which	
  can	
  turn	
  things	
  upside	
  down.	
  This	
  is	
  about	
  
accurate	
  data	
  on	
  who	
  read	
  what,	
  when,	
  and	
  what	
  else,	
  what	
  buttons	
  were	
  
pushed	
  and	
  what	
  not,	
  on	
  traffic	
  streams,	
  conversion,	
  the	
  profiles	
  of	
  people	
  
reading	
  specific	
  stuff,	
  as	
  well	
  as	
  who	
  wrote	
  what,	
  and	
  how	
  the	
  consumption	
  of	
  
contributions	
  from	
  different	
  authors	
  differs.	
  All	
  of	
  this	
  real-­‐time.	
  All	
  of	
  this	
  as	
  
direct	
  input	
  into	
  the	
  editorial	
  process.	
  All	
  this	
  connecting	
  content	
  and	
  
commercial	
  messages.	
  
	
  
Think	
  of	
  the	
  extremist	
  example,	
  the	
  way	
  for	
  instance	
  Demand	
  Media	
  works:	
  it	
  
creates	
  content	
  purely	
  based	
  on	
  the	
  popularity	
  of	
  search	
  terms.	
  Without	
  any	
  
interest	
  in	
  the	
  content	
  itself	
  (which	
  is	
  quite	
  visible	
  if	
  you	
  consumt	
  Demand’s	
  
stuff:	
  most	
  of	
  it	
  is	
  outright	
  dreadful,	
  in	
  my	
  view).	
  	
  
In	
  online	
  versions	
  of	
  magazines	
  and	
  related	
  online	
  sites	
  and	
  apps,	
  there	
  is	
  a	
  
wealth	
  of	
  usage	
  data	
  that	
  still	
  has	
  to	
  be	
  gathered	
  and	
  used.	
  This	
  topic	
  popped	
  up	
  
in	
  other	
  sessions,	
  too.	
  My	
  guess	
  is	
  that	
  the	
  analytical,	
  ‘quant’	
  approach	
  that	
  is	
  
already	
  in	
  use	
  in	
  transactional	
  systems,	
  including	
  in	
  online	
  advertising,	
  is	
  coming	
  
to	
  the	
  editorial	
  world,	
  to	
  a	
  certain	
  (?)	
  extent.	
  
	
  
Some	
  tools	
  that	
  were	
  mentioned	
  include	
  ChartBeat,	
  LightBulb	
  and	
  
VisualRevenue.	
  I	
  have	
  not	
  checked	
  these,	
  I	
  have	
  suggested	
  some	
  others	
  to	
  do	
  
that.	
  I	
  guess	
  Wolfram	
  Alpha	
  (see	
  elsewhere	
  in	
  this	
  document)	
  is	
  of	
  a	
  different	
  
nature	
  but	
  deserves	
  to	
  be	
  mentioned	
  here	
  too	
  (I	
  found	
  Wolfram	
  stunning).	
  We	
  
had	
  already	
  started	
  some	
  experiments	
  along	
  these	
  lines,	
  and	
  we	
  will	
  speed	
  up.	
  
	
  
This	
  is	
  pretty	
  much	
  something	
  one	
  just	
  has	
  to	
  try	
  to	
  bring	
  further.	
  It	
  does	
  require	
  
an	
  open	
  mind	
  as	
  it	
  is	
  quite	
  different	
  from	
  the	
  classic	
  approach.	
  It	
  is	
  more	
  about	
  
understanding	
  the	
  pull,	
  than	
  about	
  planning	
  the	
  push.	
  It	
  reminds	
  me	
  in	
  a	
  way	
  of	
  
the	
  switch	
  from	
  conventional	
  above-­‐the-­‐line	
  marketing	
  to	
  below-­‐the-­‐line,	
  ‘direct’	
  
methods.	
  Which	
  brought	
  approaches	
  that	
  were	
  not	
  always	
  ‘understandable’,	
  but	
  
they	
  worked	
  –	
  the	
  figures	
  just	
  showed	
  it	
  worked.	
  It	
  is	
  pretty	
  much	
  about	
  
adapting	
  your	
  behaviour	
  (=production)	
  to	
  what	
  the	
  numbers	
  say,	
  as	
  opposed	
  to	
  
having	
  your	
  professional	
  intuition	
  lead	
  the	
  way.	
  
	
  
This	
  topic	
  also	
  related	
  to	
  the	
  computation	
  stuff	
  (see	
  below)	
  that	
  was	
  discussed	
  
here	
  and	
  there.	
  Once	
  you	
  have	
  this	
  sea	
  of	
  analytical	
  data,	
  you	
  can	
  start	
  number	
  
crunching.	
  Several	
  people	
  (strongly)	
  suggested	
  that	
  the	
  speed	
  and	
  quality	
  of	
  that	
  
number	
  crunching	
  is	
  likely	
  to	
  keep	
  increasing	
  steeply,	
  or	
  even	
  –	
  in	
  the	
  case	
  of	
  
Kurzweil	
  –	
  to	
  increase	
  to	
  unimaginable	
  levels.	
  For	
  me,	
  a	
  significant	
  increase	
  
seems	
  enough	
  to	
  make	
  me	
  rethink	
  some	
  things.	
  Nirvana	
  can	
  come	
  later.	
  
	
  
	
                                                	
  



                                                               page	
  5	
  
South	
  by	
  Southwest	
  2012	
  -­‐-­‐	
  summary	
  


Curation	
  &	
  aggregation	
  
                                                                            I	
  got	
  to	
  see	
  and	
  listen	
  to	
  Maria	
  
                                                                            Popova	
  (on	
  the	
  left)!	
  She	
  curates	
  
                                                                            stuff	
  on	
  www.brainpickings.org,	
  a	
  
                                                                            site	
  I	
  read	
  daily	
  (some	
  3-­‐4	
  tweets	
  
                                                                            from	
  @brainpicker	
  per	
  day	
  I	
  guess).	
  
                                                                            There	
  were	
  also	
  leading	
  people	
  from	
  
                                                                            www.percolate.com,	
  www.news.me,	
  
                                                                            www.longformapp.com	
  and	
  from	
  
                                                                            Flipboard.	
  All	
  ‘curation’	
  stuff,	
  of	
  
                                                                            various	
  nature.	
  Several	
  of	
  them	
  are	
  
                                                                            really	
  good	
  at	
  finding	
  and	
  re-­‐
                                                                            arranging	
  existing	
  stuff,	
  sometimes	
  
                                                                            new,	
  but	
  sometimes	
  rally	
  old,	
  and	
  
                                                                            putting	
  that	
  into	
  some	
  sort	
  of	
  a	
  new	
  
                                                                            context,	
  and	
  delivering	
  that	
  to	
  
                                                                            people	
  in	
  a	
  more	
  or	
  less	
  
personalised	
  manner.	
  Many	
  sorts	
  and	
  tastes.	
  More	
  tools	
  exist	
  (think	
  of	
  Zite),	
  and	
  
many	
  more	
  will	
  come	
  (Zeen,	
  so	
  it	
  seems,	
  is	
  about	
  to	
  be	
  launched,	
  by	
  the	
  Youtube	
  
founders).	
  I	
  am	
  not	
  getting	
  into	
  the	
  finer	
  details	
  here	
  –	
  I	
  just	
  talk	
  about	
  ‘re-­‐use	
  of	
  
existing	
  content’.	
  
	
  
There	
  were	
  some	
  people	
  who	
  took	
  a	
  romantic	
  stance:	
  only	
  content	
  that	
  you	
  have	
  
either	
  made,	
  or	
  paid	
  for,	
  is	
  OK.	
  Content	
  you	
  found	
  and	
  put	
  together	
  cannot	
  be	
  
good,	
  will	
  not	
  add	
  value.	
  Was	
  what	
  people	
  seemed	
  to	
  argue.	
  Personally,	
  I	
  think	
  
that	
  that	
  does	
  not	
  adequately	
  value	
  ‘curation’	
  (a	
  well-­‐defined	
  concept?),	
  nor	
  does	
  
it	
  acknowledge	
  that	
  quite	
  a	
  bit	
  of	
  ‘paper	
  journalism’	
  comes	
  with	
  aggregating,	
  
curating	
  existing	
  stuff	
  as	
  well.	
  Which	
  is	
  a	
  professional	
  skill.	
  
	
  
Popova	
  skillfully	
  argued	
  that	
  there	
  is	
  so	
  
much	
  ‘old’,	
  really	
  good	
  content	
  on	
  the	
  
web.	
  Which	
  can	
  –	
  or	
  should	
  –	
  be	
  put	
  to	
  
use,	
  again,	
  because	
  it	
  is	
  so	
  good,	
  or	
  
(again)	
  relevant,	
  and	
  can	
  be	
  made	
  even	
  
better	
  if	
  it	
  is	
  combined	
  with	
  other	
  
content.	
  If	
  a	
  new	
  context	
  or	
  target	
  
audience	
  is	
  created.	
  A	
  simple	
  view:	
  
watch	
  Popova	
  proving	
  that	
  daily.	
  The	
  
other	
  platforms	
  mentioned	
  above	
  are	
  
not	
  so	
  bad	
  either.	
  I	
  find	
  Zite	
  –	
  acquired	
  
by	
  CNN!?	
  –	
  nice,	
  and	
  I	
  am	
  convinced	
  that	
  
the	
  current	
  Zite	
  and	
  its	
  peers	
  will	
  in	
  a	
  
few	
  years	
  time	
  be	
  seen	
  as	
  simplistic,	
  handicapped,	
  dumb	
  tools.	
  In	
  their	
  current	
  
form,	
  these	
  are	
  sort	
  of	
  LPs,	
  or	
  early	
  cars.	
  Zite	
  will	
  be	
  much	
  smarter	
  and	
  better	
  in	
  
just	
  2-­‐3	
  years.	
  So	
  will	
  many	
  others.	
  Same	
  for	
  Pinterest,	
  the	
  women’s	
  curation	
  
thing.	
  Same	
  for	
  Spotify,	
  or	
  a	
  Spotify	
  derivative	
  for	
  news,	
  or	
  for	
  magazines,	
  
etcetera.	
  Will	
  that	
  be	
  triggered	
  by	
  human	
  curation	
  or	
  by	
  machine	
  intelligence	
  –	
  I	
  
guess	
  both,	
  but	
  I	
  don’t	
  really	
  care.	
  Let’s	
  see,	
  let’s	
  try.	
  
	
  


                                                                 page	
  6	
  
South	
  by	
  Southwest	
  2012	
  -­‐-­‐	
  summary	
  


There	
  were	
  emotions.	
  Those	
  tend	
  to	
  get	
  amplified	
  by	
  asking	
  this:	
  how	
  does	
  a	
  
human	
  curator	
  compare	
  to	
  an	
  algorithm?	
  This	
  ‘machine	
  dimension’	
  fuels	
  an	
  
emotional	
  experience.	
  For	
  some.	
  the	
  human	
  touch	
  seems	
  almost	
  sacred.	
  For	
  few,	
  
it	
  seems	
  easily	
  missable.	
  The	
  debate	
  made	
  me	
  think	
  of	
  debates	
  on	
  computer	
  
chess	
  or	
  Turing	
  tests,	
  in	
  which	
  people	
  sometimes	
  criticise	
  machines	
  for	
  not	
  being	
  
able	
  to	
  walk	
  on	
  water,	
  and	
  seemingly	
  overlook	
  that	
  the	
  machine	
  is	
  actually	
  
walking,	
  or	
  sometimes	
  even	
  running	
  (on	
  the	
  ground,	
  that	
  is).	
  Kurzweil	
  similarly	
  
mentioned	
  the	
  chess-­‐playing	
  dog.	
  
	
  
This	
  discussion	
  also	
  came	
  up	
  in	
  a	
  seminar	
  on	
  ‘online	
  musicologists’	
  I	
  attended.	
  
Which	
  was	
  also	
  about	
  the	
  differences	
  between	
  human	
  curation	
  and	
  algorithms.	
  
There,	
  most	
  people	
  tended	
  towards	
  who	
  cares?!	
  	
  
Another	
  thing	
  I	
  picked	
  up	
  there	
  hinged	
  on	
  the	
  fun	
  factor	
  many	
  people	
  experience	
  
while	
  getting	
  lost,	
  to	
  a	
  certain	
  extent.	
  People	
  like	
  to	
  wander	
  on	
  the	
  web,	
  now	
  and	
  
then.	
  It	
  is	
  good	
  to	
  face	
  some	
  unexpected	
  diversion	
  while	
  consuming	
  information	
  
–	
  like	
  you	
  do	
  in	
  a	
  newspaper	
  or	
  magazine.	
  Highly	
  ‘personalised’	
  media	
  cannot	
  
easily	
  do	
  without	
  that	
  ‘serendipity	
  factor’.	
  I	
  remember	
  Negroponte	
  writing,	
  long	
  
ago,	
  that	
  in	
  personalised	
  streams,	
  one	
  should	
  include	
  random	
  bits	
  of	
  news,	
  just	
  to	
  
create	
  an	
  experience	
  similar	
  to	
  a	
  newspaper	
  or	
  a	
  magazine.	
  Someone	
  nicely	
  
called	
  the	
  web	
  ‘a	
  giant	
  serendipity	
  machine’.	
  
	
  
I	
  am	
  inclined	
  to	
  think	
  that	
  a	
  wide	
  and	
  wild	
  variety	
  of	
  both	
  –	
  man	
  and	
  machine	
  
methods	
  –	
  should	
  be	
  tried,	
  mixed	
  and	
  tested,	
  and	
  that	
  both	
  will	
  have	
  their	
  
function,	
  and	
  some	
  surprising	
  results	
  should	
  be	
  expected.	
  I	
  am	
  in	
  favour	
  of	
  non-­‐
ideological,	
  unemotional	
  approaches	
  that	
  seem	
  like	
  evolution,	
  and	
  bring	
  out	
  the	
  
fittest.	
  I	
  guess	
  I	
  miss	
  out	
  on	
  some	
  emotions	
  with	
  this	
  stance.	
  That	
  happens	
  more	
  
often.	
  
I	
  do	
  think	
  the	
  machine	
  dimension	
  is	
  important,	
  but	
  that	
  ‘man-­‐made	
  curation’	
  
(and	
  aggregation,	
  or	
  how	
  one	
  would	
  define	
  those	
  things)	
  is	
  equally	
  important,	
  
and	
  even	
  more	
  of	
  today.	
  
Popova	
  read	
  out	
  a	
  text	
  on	
  circulation	
  management	
  for	
  newspapers,	
  dated	
  1923,	
  
that	
  was	
  pretty	
  much	
  the	
  same	
  we	
  would	
  nowadays	
  say	
  about	
  search	
  engine	
  
optimisation	
  (SEO).	
  Quite	
  funny.	
  Quantitative	
  optimisation	
  methods	
  evolve.	
  
	
  
David	
  Carr,	
  the	
  media	
  critic	
  of	
  the	
  New	
  York	
  Times,	
  also	
  appeared	
  in	
  this	
  panel.	
  
An	
  unconventional,	
  grumbling	
  personality.	
  I	
  recommend	
  reading	
  his	
  pieces.	
  He	
  is	
  
quite	
  present	
  in	
  Page	
  One	
  –	
  Inside	
  the	
  New	
  York	
  Times	
  documentary	
  (I	
  found	
  that	
  
so-­‐so,	
  as	
  it	
  seemed	
  part	
  nostalgia,	
  but	
  it	
  is	
  an	
  enjoyable	
  sketch	
  of	
  a	
  monument,	
  I	
  
would	
  say).	
  Carr’s	
  articles	
  are	
  always	
  insighful.	
  His	
  grumbling	
  here	
  was	
  good.	
  
	
  
Photo	
  tsunami	
  
Instagram	
  was	
  all	
  over	
  the	
  place	
  at	
  SXSW	
  so	
  it	
  
seemed.	
  Understandably.	
  Its	
  CEO,	
  Kevin	
  Systrom,	
  
took	
  part	
  in	
  several	
  panels.	
  I	
  amongst	
  others	
  
attended	
  one	
  by	
  Koci	
  Hernandez	
  who	
  both	
  
discussed	
  the	
  perceived	
  mediocrity	
  of	
  all	
  these	
  
photos	
  people	
  make;	
  and	
  gave	
  a	
  10-­‐minute	
  
workshop,	
  to	
  underpin	
  his	
  point	
  that	
  quality	
  is	
  not	
  
so	
  far	
  away	
  for	
  many	
  of	
  us.	
  I	
  assume	
  that	
  this	
  session	
  


                                                               page	
  7	
  
South	
  by	
  Southwest	
  2012	
  -­‐-­‐	
  summary	
  


was	
  not	
  easy	
  to	
  swallow	
  for	
  many	
  classic,	
  professional	
  photographers.	
  Nor	
  for	
  
me.	
  Hernandez	
  was	
  inspiring,	
  funny	
  and	
  made	
  most	
  of	
  the	
  audience	
  think.	
  He	
  is	
  
quite	
  present	
  on	
  the	
  web	
  (blog,	
  other	
  stuff)	
  –	
  recommended.	
  
	
  
Hernandez	
  did	
  a	
  workshop.	
  Even	
  I	
  got	
  it,	
  partly	
  (I	
  am	
  a	
  photography	
  
Neanderthaler).	
  He	
  showed	
  the	
  use	
  FilterStorm	
  (€2.99)	
  and	
  ProCamera	
  (€0.79)	
  
on	
  an	
  iPhone	
  –	
  impressive	
  (for	
  me	
  at	
  least).	
  He	
  had	
  been	
  playing	
  with	
  some	
  200	
  
photo	
  apps	
  so	
  he	
  told.	
  And	
  a	
  wave	
  of	
  Android	
  photo	
  apps	
  has	
  yet	
  to	
  arrive.	
  
	
  
Having	
  heard	
  several	
  not-­‐so-­‐structured	
  discussions	
  on	
  modern	
  and	
  upcoming	
  
photography	
  –	
  its	
  dirt	
  cheap	
  production,	
  smart	
  tools,	
  endlessly	
  long	
  tail	
  of	
  topics,	
  
frictionless	
  distribution	
  –	
  I	
  expect	
  an	
  even	
  bigger	
  role	
  from	
  non-­‐professionals	
  in	
  
there.	
  Like	
  it	
  or	
  not.	
  It	
  also	
  brings	
  to	
  mind	
  the	
  concept	
  of	
  ‘good	
  enough’:	
  many	
  
things	
  do	
  not	
  have	
  to	
  be	
  top-­‐quality,	
  in	
  many	
  cases	
  mediocre	
  quality	
  suffices.	
  
This	
  is	
  hard	
  to	
  admit	
  for	
  professionals,	
  but	
  it	
  is	
  true.	
  One	
  can	
  make	
  too	
  good	
  
quality.	
  	
  
Technology	
  can	
  be	
  too	
  good	
  as	
  well,	
  at	
  least	
  for	
  wide-­‐ranging,	
  mass	
  applications.	
  
Is	
  what	
  I	
  learned	
  from	
  a	
  Wired	
  article	
  of	
  some	
  years	
  back	
  –	
  and	
  that	
  pops	
  up	
  in	
  
my	
  mind	
  now	
  and	
  then.	
  It	
  applies	
  to	
  apps	
  in	
  general:	
  mostly	
  mediocre	
  stuff.	
  It	
  
might	
  apply	
  to	
  photography.	
  But,	
  that	
  said,	
  with	
  modern	
  tools,	
  even	
  a	
  ‘0.01%	
  is	
  
really	
  good’	
  score	
  of	
  contemporary	
  photography	
  would	
  create	
  an	
  amazing	
  
quantity	
  of	
  good	
  photos.	
  This	
  was	
  also	
  observed	
  by	
  a	
  Library	
  of	
  Congress	
  person	
  
–	
  responsible	
  for	
  archiving	
  photography,	
  a	
  daunting	
  task	
  most	
  people	
  felt.	
  
	
  
(One	
  thing	
  that	
  was	
  not	
  discussed	
  but	
  which	
  may	
  be	
  of	
  utmost	
  importance	
  in	
  
some	
  future,	
  regarding	
  this	
  topic:	
  intelligent,	
  visual	
  search.	
  It	
  was	
  not	
  mentioned.	
  
I	
  assume	
  some	
  people	
  in	
  certain	
  offices	
  are	
  thinking	
  really,	
  really	
  hard	
  on	
  that.	
  It	
  
is	
  worth	
  money,	
  lots	
  of	
  it.)	
  
	
  
The	
  Instagram	
  person	
  shared	
  what	
  companies	
  have	
  done	
  the	
  smartest	
  things	
  
with	
  his	
  tool	
  so	
  far,	
  in	
  his	
  view:	
  Burberry,	
  GE	
  and	
  Audi.	
  Check	
  it	
  out.	
  
	
  
Computation	
  &	
  AI	
  
                                                                                        There	
  were	
  several	
  sessions	
  
                                                                                        that	
  had	
  to	
  do	
  with	
  the	
  future	
  
                                                                                        of	
  technology.	
  Various	
  Big	
  
                                                                                        Names	
  discussed	
  this	
  
                                                                                        somewhat	
  philosophical	
  
                                                                                        theme,	
  but	
  it	
  did	
  become	
  very	
  
                                                                                        practical	
  now	
  and	
  then.	
  Those	
  
                                                                                        I	
  witnessed	
  included	
  Ray	
  
                                                                                        Kurzweil	
  (of	
  The	
  Singularity	
  
                                                                                        Is	
  Near),	
  Stephen	
  Wolfram	
  (of	
  
                                                                                        Mathematica	
  and	
  of	
  Wolfram	
  
                                                                                        Alpha)	
  and	
  (picture	
  left)	
  Jaron	
  
                                                                                        Lanier	
  (of	
  You	
  Are	
  Not	
  A	
  
                                                                                        Gadget).	
  Lanier	
  was	
  inspiring.	
  
	
  



                                                                 page	
  8	
  
South	
  by	
  Southwest	
  2012	
  -­‐-­‐	
  summary	
  


These	
  three	
  have	
  some	
  overlaps,	
  especially	
  Wolfram	
  and	
  Kurzweil,	
  who	
  are	
  in	
  
the	
  optimist	
  hard-­‐core	
  techy	
  camp.	
  They	
  argue	
  that	
  technology	
  will	
  go	
  further	
  
and	
  further.	
  Further	
  than	
  most	
  people	
  can	
  oversee.	
  These	
  are	
  believers,	
  and	
  –	
  so	
  
I	
  think	
  –	
  they	
  have	
  valid	
  insights.	
  I	
  do	
  think	
  it	
  is	
  important	
  to	
  stay	
  calm,	
  as	
  these	
  
guys	
  have	
  a	
  following	
  that	
  now	
  and	
  then	
  blurs	
  some	
  things.	
  I	
  am	
  certain	
  that	
  
guys	
  like	
  them	
  do	
  not	
  have	
  their	
  own	
  interests	
  in	
  mind	
  like	
  some	
  big	
  companies	
  
do	
  (this	
  was	
  debated,	
  too,	
  here	
  and	
  there	
  –	
  are	
  they	
  evil?).	
  
	
  
Lanier,	
  first.	
  Intriguing	
  he	
  is.	
  He	
  confused	
  the	
  audience	
  now	
  and	
  then	
  
interrupting	
  the	
  interview	
  for	
  a	
  musical	
  intermezzo	
  –	
  him,	
  playing	
  on	
  a	
  self-­‐made	
  
instrument.	
  Interesting.	
  Weird.	
  Sounded	
  bloody	
  awful,	
  frankly	
  (I	
  made	
  a	
  video).	
  
	
  
This	
  was	
  philosophical.	
  Really	
  good.	
  Difficult	
  to	
  summarise.	
  This	
  man	
  puts	
  
question	
  marks	
  at	
  unexpected	
  places.	
  I	
  was	
  impressed.	
  Some	
  things	
  he	
  said	
  I	
  
would	
  find	
  difficult	
  to	
  summarise.	
  Relatively	
  simple	
  things	
  he	
  said	
  included:	
  
• Google,	
  Facebook	
  and	
  Apple	
  are	
  growing,	
  growing	
  and	
  growing.	
  But	
  isn’t	
  it	
  
       quite	
  likely	
  –	
  and	
  explainable	
  –	
  that	
  they	
  are	
  meanwhile	
  actually	
  shrinking	
  
       the	
  rest,	
  both	
  in	
  the	
  physical	
  and	
  in	
  the	
  online	
  world?	
  Aren’t	
  they	
  sucking	
  
       value	
  out	
  of	
  others,	
  or	
  out	
  of	
  whole	
  markets?	
  
• With	
  the	
  massive	
  network	
  effect	
  (aka	
  Metcalfe’s	
  law)	
  of	
  Facebook,	
  it	
  becomes	
  
       practically	
  impossible	
  to	
  get	
  something	
  going	
  outside	
  Facebook,	
  in	
  some	
  
       areas	
  –	
  anything	
  with	
  a	
  strong	
  social	
  dimension.	
  That	
  has	
  a	
  business	
  impact.	
  
       Should	
  one	
  even	
  consider	
  to	
  do	
  certain	
  things	
  outside	
  Facebook?	
  Is	
  Facebook	
  
       a	
  de	
  facto	
  necessity?	
  Should	
  it	
  have	
  a	
  regulatory	
  impact?	
  
       (He	
  talked	
  about	
  Facebook.	
  Some	
  of	
  these	
  considerations	
  could	
  equally	
  or	
  
       similarly	
  be	
  applied	
  to	
  Apple	
  or	
  Google.	
  Or	
  even	
  to	
  some	
  local	
  classifieds	
  
       markets.	
  There	
  are	
  winner-­‐takes-­‐all	
  effects	
  in	
  digital	
  markets.)	
  
• Privacy	
  regulation	
  is	
  going	
  in	
  the	
  wrong	
  direction.	
  
       The	
  starting	
  point	
  should	
  be:	
  one	
  legally	
  owns	
  
       his/her	
  own	
  data,	
  all	
  data	
  that	
  ‘describe’	
  or	
  refer	
  to	
  
       that	
  person.	
  Ownership	
  of	
  that	
  data	
  should	
  be	
  legally	
  
       defined.	
  That	
  would	
  turn	
  around	
  the	
  whole	
  debate.	
  It	
  
       requires	
  a	
  very	
  different	
  approach.	
  	
  
       (For	
  me,	
  it	
  is	
  hard	
  to	
  think	
  through	
  what	
  this	
  means.	
  
       I	
  know	
  it	
  is	
  very	
  different	
  from	
  current	
  practice.	
  It	
  
       sounds	
  good.	
  I	
  personally	
  think	
  it	
  is	
  too	
  late,	
  we	
  are	
  
       stuck	
  in	
  an	
  old	
  and	
  not	
  so	
  relevant	
  legal	
  model.	
  I	
  
       foresee	
  decades	
  of	
  muddling	
  through.)	
  
       (As	
  for	
  privacy:	
  there	
  were	
  systems	
  at	
  SXSW	
  that	
  
       classified	
  passers-­‐by	
  automatically.	
  Here,	
  I	
  am	
  seen,	
  
       labelled	
  as	
  ‘young	
  adult	
  male’.	
  I	
  leave	
  out	
  the	
  one	
  
       where	
  it	
  said	
  ‘old	
  woman’.)	
  
	
  
His	
  observations	
  on	
  Aristotle	
  were	
  profound,	
  but	
  difficult:	
  ‘when	
  the	
  machines	
  
operate	
  themselves,	
  we	
  can	
  free	
  the	
  slaves’.	
  I	
  think	
  that	
  Lanier’s	
  session	
  could	
  be	
  
summarised	
  as:	
  technology	
  will	
  continue	
  to	
  be	
  a	
  driving	
  force	
  of	
  this	
  civilisation,	
  
possibly	
  even	
  more	
  so	
  than	
  up	
  till	
  now,	
  but	
  we	
  need	
  to	
  think	
  harder	
  how	
  to	
  steer	
  
that,	
  to	
  keep	
  it	
  under	
  control.	
  
	
  


                                                                 page	
  9	
  
South	
  by	
  Southwest	
  2012	
  -­‐-­‐	
  summary	
  


	
  
An	
  then	
  Kurzweil:	
  who	
  claims	
  that	
  in	
  
some	
  decades	
  from	
  now,	
  total	
  
machine	
  intelligence	
  on	
  this	
  planet	
  
will	
  surpass	
  collective	
  human	
  
intelligence.	
  That	
  moment	
  is	
  The	
  
Singularity.	
  It	
  is	
  not	
  quite	
  clear	
  what	
  
that	
  will	
  look	
  like,	
  but	
  it	
  is	
  a	
  Big	
  Thing.	
  
He	
  has	
  some	
  data	
  to	
  underpin	
  his	
  
claims	
  (see	
  his	
  books	
  and	
  his	
  videos,	
  
all	
  over	
  the	
  web).	
  It	
  is	
  all	
  about	
  
exponential	
  effects,	
  the	
  law	
  of	
  
accelerating	
  returns	
  based	
  on	
  
technology	
  that	
  facilitates	
  development	
  of	
  even	
  better	
  technology.	
  But	
  Moore’s	
  
Law	
  is	
  a	
  nice,	
  simple	
  illustration.	
  He	
  is	
  a	
  slightly	
  strange	
  evangelist	
  with	
  an	
  
impressive	
  track	
  record.	
  One	
  of	
  his	
  claims	
  is	
  that	
  with	
  genetic	
  technology,	
  
biology	
  has	
  become	
  computer	
  science	
  –	
  we	
  can	
  build	
  and	
  alter	
  life	
  now.	
  He	
  
seriously	
  thinks	
  almost-­‐endless	
  life	
  is	
  within	
  reach;	
  and	
  swallows	
  some	
  200	
  pills	
  
per	
  day	
  to	
  increase	
  the	
  probability	
  that	
  he	
  will	
  witness	
  the	
  Singularity.	
  
	
  
I	
  should	
  mention	
  Craig	
  Venter	
  here,	
  he	
  who	
  ‘sequenced	
  the	
  human	
  genome’.	
  He	
  
decoded	
  DNA,	
  which	
  was	
  commonly	
  considered	
  impossible.	
  Nowadays,	
  one	
  can	
  
have	
  his/het	
  DNA	
  sequenced	
  for	
  about	
  $100.	
  Which	
  is	
  astonishing.	
  This	
  does	
  
illustrate	
  one	
  of	
  Kurzweil’s	
  points.	
  If	
  you	
  look	
  through	
  the	
  almost-­‐religious	
  
atmosphere	
  surrounding	
  Kurzweil,	
  there	
  is	
  a	
  scientific	
  and	
  actually	
  mostly	
  
realistic	
  thinker	
  at	
  work.	
  
	
  
Kurzweil	
  likes	
  to	
  talk	
  about	
  Siri	
  (the	
  Apple	
  iPhone	
  4S	
  voice	
  interface)	
  and	
  
Watson	
  (a	
  program	
  that	
  beat	
  humans	
  at	
  Jeopardy).	
  He	
  observes	
  that	
  the	
  some	
  of	
  
these	
  things	
  are	
  often	
  downplayed,	
  using	
  an	
  analogy	
  of	
  ‘sure,	
  that	
  dog	
  can	
  play	
  
chess,	
  but	
  he	
  is	
  not	
  very	
  good	
  in	
  the	
  end	
  game’.	
  I	
  can	
  attest	
  to	
  that	
  from	
  my	
  days	
  
at	
  university,	
  where	
  computer	
  chess	
  was	
  a	
  ridiculed	
  research	
  topic	
  in	
  the	
  80s.	
  	
  
	
  
                                                                 Deep	
  Blue	
  beat	
  Kasparov	
  in	
  1997	
  –	
  there	
  is	
  not	
  
                                                                 a	
  human	
  anymore	
  better	
  at	
  chess	
  than	
  a	
  strong	
  
                                                                 program.	
  Kurzweil	
  argues	
  ‘we	
  are	
  a	
  human-­‐
                                                                 machine	
  civilisation,	
  everybody	
  in	
  this	
  room	
  is	
  
                                                                 enhanced	
  with	
  computer	
  technology’	
  –	
  
                                                                 referring	
  especially	
  to	
  medical	
  technology,	
  from	
  
                                                                 pacemakers	
  to	
  Viagra.	
  McLuhan	
  already	
  saw	
  TV	
  
                                                                 as	
  ‘the	
  extension	
  of	
  the	
  human	
  nerve	
  system’.	
  
	
  
By	
  the	
  way,	
  Kurzweil	
  did	
  deliver	
  some	
  inventions:	
  optical	
  character	
  regognition	
  
(OCR),	
  the	
  electronic	
  piano	
  and	
  a	
  (computerised,	
  of	
  course)	
  method	
  to	
  deal	
  with	
  
dyslexia.	
  A	
  –	
  somewhat	
  sad	
  –	
  documentary	
  on	
  him	
  is	
  Transcendent	
  Man.	
  He	
  just	
  
founded	
  the	
  Singularity	
  University,	
  partly	
  founded	
  by	
  Google	
  and	
  NASA.	
  He	
  has	
  a	
  
following	
  which	
  shows	
  slightly	
  religious	
  traits.	
  
	
  



                                                                 page	
  10	
  
South	
  by	
  Southwest	
  2012	
  -­‐-­‐	
  summary	
  


As	
  an	
  aside,	
  referring	
  to	
  our	
  ‘relationship’	
  with	
  Wikipedia,	
  Youtube	
  and	
  the	
  like,	
  
he	
  stated	
  that	
  current	
  educational	
  methods	
  are	
  woefully	
  inadequate	
  if	
  one	
  takes	
  
into	
  account	
  that	
  detailed	
  knowledge	
  and	
  advanced	
  methods	
  to	
  retrieve	
  and	
  use	
  
that	
  knowledge	
  are	
  easily	
  available	
  to	
  half	
  of	
  the	
  world’s	
  population.	
  
	
  
Kurzweil,	
  and	
  Wolfram,	
  see	
  humankind	
  as	
  a	
  fundamentally	
  technological	
  sort.	
  
They	
  see	
  evolution	
  of	
  us	
  as	
  a	
  series	
  of	
  technology	
  advancements.	
  	
  Kurzweil’s	
  
point	
  is	
  that	
  things	
  go	
  exponentially.	
  Take	
  Moore’s	
  Law	
  which	
  states	
  that	
  
computational	
  power	
  doubles	
  every	
  eigtheen	
  months.	
  That	
  means:	
  it	
  grows	
  to	
  a	
  
thousand-­‐fold	
  as	
  big	
  (roughly	
  2	
  to	
  the	
  power	
  of	
  10)	
  in	
  15	
  years.	
  Have	
  a	
  look	
  at	
  
the	
  To	
  the	
  power	
  of	
  ten	
  video	
  by	
  Eames	
  to	
  try	
  to	
  perceive	
  this.	
  
	
  
Wolfram	
  talked	
  –	
  in	
  a	
  subdued	
  manner	
  
–	
  about	
  the	
  tools	
  he	
  made.	
  These	
  
include	
  Mathematica,	
  an	
  extremely	
  
powerful	
  tool	
  to	
  automate	
  mathematics;	
  
and	
  Wolfram	
  Alpha.	
  He	
  showed	
  the	
  
latest	
  version	
  of	
  the	
  latter.	
  This	
  was	
  
overwhelming.	
  Wolfram	
  Alpha	
  builds	
  on	
  
Mathematica.	
  It	
  is	
  a	
  ‘computational	
  
machine’	
  that	
  can	
  be	
  confused	
  with	
  a	
  
search	
  engine.	
  It	
  has	
  a	
  form	
  of	
  logic	
  
‘inside’,	
  and	
  mountains	
  of	
  data.	
  It	
  is	
  
fundamentally	
  different	
  from,	
  say,	
  
Google,	
  which	
  searches	
  the	
  web.	
  This	
  
Wolfram	
  Alpha	
  is	
  an	
  attempt	
  at	
  an	
  
intelligent	
  machine.	
  The	
  modest	
  talk	
  by	
  
Mr	
  Wolfram	
  was	
  rather	
  staggering	
  because	
  of	
  the	
  examples.	
  Trust	
  me,	
  I	
  was	
  not	
  
the	
  one	
  most	
  impressed.	
  I	
  had	
  some	
  very	
  down-­‐to-­‐earth	
  colleagues	
  sitting	
  next	
  
to	
  me	
  who	
  were	
  –	
  possibly	
  –	
  more	
  astonished	
  by	
  the	
  ‘computational’	
  examples	
  
that	
  Wolfram	
  showed	
  –	
  think	
  of	
  him	
  entering	
  ‘flights	
  overhead’	
  which	
  produced	
  
a	
  real-­‐time	
  picture	
  of	
  all	
  airplanes	
  that	
  were	
  just	
  hovering	
  over	
  Austin,	
  Texas.	
  
Het	
  also	
  did	
  some	
  mathematics	
  with	
  his	
  ‘machine’	
  that	
  showed	
  more	
  
‘understanding’	
  than	
  99%	
  of	
  humans	
  could	
  ever	
  reach	
  –	
  note,	
  this	
  was	
  not	
  
number	
  crunching,	
  but	
  manupilating	
  formulas.	
  Myself,	
  later,	
  on	
  Wolfram	
  Alpha,	
  I	
  
played	
  around	
  with	
  Internet	
  penetration,	
  average	
  length,	
  income	
  and	
  other	
  
demopgraphics	
  for	
  various	
  countries.	
  Mastering	
  Wolfram	
  Alpha	
  is	
  a	
  task	
  in	
  itself.	
  
I	
  skipped	
  the	
  real	
  mathematics	
  stuff	
  (but	
  I	
  know	
  it	
  is	
  very	
  powerful).	
  
	
  
The	
  new	
  Wolfram	
  Alpha	
  Pro	
  facilitates	
  uploading	
  data	
  and	
  finding	
  all	
  sorts	
  of	
  
relationships	
  in	
  there.	
  Wolfram	
  showed	
  some	
  examples,	
  like	
  an	
  analysis	
  of	
  his	
  
own	
  millions	
  of	
  keystrokes	
  dating	
  back	
  to	
  1989.	
  This	
  was	
  weird,	
  and	
  yet,	
  
insightful.	
  I	
  think	
  we	
  should	
  play	
  around	
  with	
  this	
  a	
  bit	
  (we	
  already	
  started).	
  
	
  
(I	
  find	
  it	
  hard	
  to	
  reconstruct	
  Wolfram’s	
  talk.	
  I	
  was	
  somewhat	
  astonished.	
  It	
  made	
  
me	
  think	
  of	
  Arthur	
  C.	
  Clarke’s	
  statement	
  ‘any	
  science,	
  sufficiently	
  advanced,	
  is	
  
indistinguishable	
  from	
  magic’.	
  That	
  is	
  strong,	
  but	
  it	
  was	
  overwhelming.)	
  
	
  



                                                              page	
  11	
  
South	
  by	
  Southwest	
  2012	
  -­‐-­‐	
  summary	
  


What	
  this	
  might	
  mean:	
  machine	
  ‘intelligence’	
  is	
  still	
  progressing,	
  probably	
  
rapidly.	
  Is	
  it	
  real	
  ‘intelligence’?	
  I	
  don’t	
  care.	
  Does	
  it	
  work	
  like	
  our	
  brain?	
  No.	
  Will	
  
it	
  surpass	
  our	
  computational	
  abilities?	
  In	
  many	
  respects,	
  yes.	
  Is	
  there	
  any	
  point	
  
in	
  comparing	
  it	
  to	
  our	
  brain?	
  I	
  believe	
  not.	
  Actually,	
  I	
  believe	
  that	
  is	
  a	
  quite	
  
common	
  and	
  persistent	
  mistake.	
  But	
  these	
  and	
  other	
  ‘machines’	
  will	
  do	
  at	
  least	
  
interesting,	
  probably	
  some	
  really	
  effective	
  work,	
  in	
  chess,	
  in	
  manipulating	
  data,	
  
in	
  search,	
  or	
  in	
  –	
  for	
  instance	
  –	
  curation.	
  I	
  think	
  that	
  a	
  bit	
  of	
  the	
  power	
  of	
  
Wolfram	
  Alpha	
  included	
  in	
  Zite,	
  or	
  in	
  Spotify,	
  or	
  in	
  Pinterest,	
  will	
  create	
  really	
  
new	
  stuff,	
  that	
  will	
  effectively	
  address	
  some	
  of	
  the	
  informational	
  needs	
  of	
  some	
  
people.	
  At	
  least.	
  this	
  I	
  took	
  from	
  Kurzweil	
  and	
  Wolfram.	
  Also,	
  both	
  argued	
  that	
  
education	
  should	
  be	
  rethought	
  in	
  the	
  light	
  of	
  progressing	
  ‘thinking	
  technology’.	
  
	
  
And	
  what	
  I	
  took	
  from	
  Lanier:	
  think	
  about	
  all	
  this	
  really	
  hard,	
  in	
  an	
  independent,	
  
fresh	
  manner.	
  This	
  needs	
  other	
  approaches	
  than	
  current	
  copyright	
  and	
  privacy	
  
laws.	
  For	
  instance.	
  Stop	
  looking	
  into	
  the	
  rear	
  view	
  mirror,	
  McLuhan	
  would	
  say.	
  
	
  
My	
  lesson	
  from	
  the	
  past	
  (computer	
  chess,	
  for	
  instance):	
  
thinking	
  that	
  	
  ‘machines	
  take	
  over	
  from	
  humans’	
  does	
  not	
  
really	
  help.	
  This	
  is	
  the	
  standard	
  science	
  fiction	
  topic,	
  as	
  in	
  Do	
  
Androids	
  Dream	
  of	
  Electric	
  Sheep	
  aka	
  Blade	
  Runner.	
  
There	
  are	
  very	
  smart	
  tools,	
  even	
  smarter	
  ones	
  under	
  way,	
  and	
  
experimenting	
  with	
  them	
  is	
  the	
  best	
  way	
  forward.	
  ‘Human	
  
curation’	
  and	
  ‘human	
  editorial	
  interventions’	
  will	
  continue	
  to	
  
play	
  a	
  role	
  but	
  some	
  things	
  might	
  change.	
  Machines	
  may	
  well	
  
do	
  some	
  things	
  better,	
  or	
  cheaper.	
  They	
  will	
  certainly	
  help.	
  
Stuff	
  like	
  Zite,	
  Spotify,	
  Pinterest	
  and	
  next	
  generations	
  of	
  such	
  tools	
  will	
  play	
  a	
  big	
  
and	
  bigger	
  role	
  in	
  re-­‐creating	
  content,	
  connecting	
  consumers	
  and	
  advertisers.	
  
	
  
                                                                       I	
  saw	
  some	
  movies	
  (documentaries),	
  
                                                                       too.	
  One	
  of	
  them	
  (picture	
  left)	
  was	
  
                                                                       about	
  this	
  man-­‐machine	
  theme,	
  about	
  
                                                                       how	
  one	
  lives	
  with	
  technology.	
  It	
  
                                                                       featured	
  several	
  of	
  this	
  festival’s	
  
                                                                       speakers	
  (Lanier,	
  Kurzweil),	
  but	
  also	
  
                                                                       Ted	
  the	
  Unabomber	
  Kaczynski,	
  his	
  
                                                                       victim	
  David	
  Gelernter	
  (of	
  Mirror	
  
                                                                       Worlds),	
  Kevin	
  Kelly	
  (of	
  What	
  
                                                                       Technology	
  Wants)	
  and	
  Shelly	
  Turkle	
  (of	
  
                                                                       Alone	
  Together).	
  I	
  found	
  the	
  packaging	
  
                                                                       of	
  the	
  movie	
  –	
  the	
  maker	
  is	
  worried	
  
                                                                       over	
  his	
  children’s	
  survival	
  –	
  irritating,	
  
                                                                       but	
  the	
  whole	
  thing	
  thought-­‐provoking.	
  
                                                                       I	
  disagree	
  with	
  The	
  Unabomber	
  and	
  his	
  
                                                                       erstwhile	
  mouthpiece	
  David	
  Skrbina	
  (a	
  
                                                                       professor),	
  but	
  I	
  do	
  think	
  their	
  views	
  –	
  
                                                                       that	
  technology	
  enslaves	
  people	
  and	
  
                                                                       should	
  actively	
  be	
  restrained	
  –	
  are	
  




                                                               page	
  12	
  
South	
  by	
  Southwest	
  2012	
  -­‐-­‐	
  summary	
  


worth	
  reading	
  and	
  add	
  value	
  to	
  a	
  discussion	
  on	
  how	
  to	
  steer	
  technology.	
  I	
  
recommend	
  reading	
  the	
  Unabomber’s	
  manifesto,	
  I	
  say	
  with	
  some	
  hesitation.	
  His	
  
methods	
  (bombing	
  people)	
  were	
  very	
  unsavoury.	
  
	
  
Mobile	
  
Let	
  me	
  start	
  with	
  a	
  quote	
  I	
  heard	
  (again):	
  ‘your	
  mobile	
  phone	
  will	
  be	
  your	
  
remote	
  control	
  for	
  life’.	
  Some	
  10	
  years	
  ago,	
  I	
  worked	
  at	
  Orange,	
  and	
  its	
  founder	
  
Hans	
  Snook	
  used	
  to	
  say	
  that	
  too.	
  Literally.	
  It	
  seems	
  quite	
  true.	
  It	
  will	
  be	
  the	
  
dominant	
  medium	
  for	
  many	
  things.	
  There	
  are	
  currently	
  800	
  thousand	
  Android	
  
phones	
  connected	
  daily,	
  worldwide,	
  and	
  competition	
  in	
  supply	
  will	
  only	
  increase	
  
so	
  prices	
  will	
  go	
  down,	
  penetration	
  will	
  go	
  up.	
  The	
  big	
  battle	
  for	
  tablets	
  has	
  yet	
  to	
  
start.	
  Brace	
  yourselves.	
  It	
  will	
  probably	
  ignite	
  in	
  the	
  second	
  half	
  of	
  2012	
  (with	
  
Nokia/Microsoft	
  and	
  Google	
  entering	
  the	
  tablet	
  market).	
  
	
  
One	
  of	
  the	
  sessions	
  I	
  attended	
  involved	
  senior	
  people	
  
from	
  AirBNB	
  (where	
  I	
  found	
  and	
  rented	
  my	
  place	
  to	
  
stay	
  for	
  SXSW,	
  a	
  sort	
  of	
  garden	
  shed	
  outside	
  downtown	
  
Austin,	
  far	
  cheaper	
  than	
  a	
  hotel	
  –	
  picture	
  right	
  –	
  which	
  
only	
  made	
  me	
  rent	
  a	
  bike	
  as	
  well,	
  at	
  Lance	
  Armstrong’s	
  
shop).	
  Other	
  people	
  in	
  this	
  session	
  represented	
  eBay	
  
and	
  Groupon.	
  
	
  
(An	
  observation	
  about	
  ‘mobile’.	
  This	
  is	
  the	
  term	
  that	
  is	
  
often	
  used.	
  I	
  think	
  that	
  may	
  be	
  incorrect.	
  My	
  guess	
  is	
  
that	
  one	
  should	
  more	
  or	
  less	
  always	
  distinguish	
  the	
  
former	
  phone	
  –	
  a	
  relatively	
  small	
  screen	
  –	
  from	
  the	
  
tablet.	
  I	
  think	
  these	
  are	
  different	
  media.)	
  
	
  
Mobile	
  is	
  a	
  highly	
  personal,	
  always-­‐on	
  medium.	
  Mobile	
  market/exchange	
  users	
  
respond	
  within	
  one-­‐third	
  of	
  the	
  time	
  of	
  others.	
  Mobile	
  users	
  show	
  some	
  50%	
  less	
  
expiring	
  reservations.	
  Mobile	
  drives	
  some	
  15%	
  of	
  all	
  transactions.	
  About	
  1	
  
million	
  people	
  in	
  the	
  US	
  made	
  their	
  first	
  buy	
  at	
  eBay	
  in	
  2011,	
  through	
  mobile.	
  
	
  
Some	
  mobile	
  exchange	
  owners	
  have	
  separate	
  teams	
  working	
  for	
  consumers	
  and	
  
for	
  merchants,	
  respectively.	
  Because	
  they	
  act	
  and	
  think	
  so	
  differently.	
  Also,	
  
several	
  of	
  them	
  follow	
  the	
  mobile	
  first	
  adage	
  –	
  first	
  coined	
  by	
  Google	
  I	
  believe	
  –	
  in	
  
their	
  development.	
  For	
  them,	
  this	
  is	
  about	
  real	
  and	
  growing	
  revenue.	
  They	
  
consider	
  it	
  an	
  almost	
  frictionless	
  medium,	
  the	
  trailblazer,	
  with	
  the	
  web	
  merely	
  
following.	
  
	
  
Mobile	
  seems	
  to	
  ‘click’,	
  as	
  in	
  ‘successfully	
  facilitating	
  transactions’.	
  But,	
  someone	
  
stated:	
  ‘anything	
  but	
  the	
  most	
  lightweight	
  interaction	
  just	
  will	
  not	
  fly’.	
  It	
  has	
  to	
  
be	
  dead	
  simple.	
  Look	
  at	
  how	
  Amazon	
  acts?	
  
	
  
The	
  sessions	
  I	
  witnessed	
  on	
  ‘old	
  style’	
  mobile	
  advertising	
  (display)	
  did	
  not	
  really	
  
enlighten	
  me.	
  I	
  remember	
  one	
  session	
  in	
  which	
  terms	
  like	
  ‘holistic’,	
  ‘evolution’,	
  
‘ecosystem’	
  and	
  ‘cross-­‐platform’	
  were	
  used	
  in	
  rapid	
  succession.	
  I	
  left	
  soon	
  after.	
  
	
  
	
                                                	
  


                                                               page	
  13	
  
South	
  by	
  Southwest	
  2012	
  -­‐-­‐	
  summary	
  


Wrap-­‐up	
  
This	
  is	
  it	
  for	
  now.	
  If	
  you	
  have	
  linearly	
  reached	
  this	
  point	
  I	
  have	
  probably	
  not	
  
wasted	
  your	
  (and	
  my)	
  time.	
  Then,	
  I	
  suggest	
  that	
  you	
  browse	
  the	
  web	
  a	
  bit	
  for	
  
more	
  depth.	
  Or	
  let’s	
  have	
  some	
  discussions.	
  Also,	
  I	
  recommend	
  reading	
  some	
  
notes	
  by	
  my	
  colleague	
  Kirsten	
  Jassies	
  (two	
  of	
  her	
  articles	
  are	
  on	
  
www.frankwatching.com),	
  or	
  look	
  up	
  various	
  things	
  by	
  Erwin	
  Blom	
  
(www.fastmovingtargets.nl,	
  www.erwinblom.nl).	
  And	
  lots	
  of	
  other	
  things.	
  
	
  
I	
  have	
  made	
  some	
  plans	
  for	
  SXSW	
  2013	
  which	
  I	
  am	
  not	
  yet	
  going	
  to	
  distribute	
  in	
  
detail	
  here	
  and	
  now.	
  Let	
  me	
  say:	
  although	
  this	
  event	
  runs	
  the	
  risk	
  of	
  collapsing	
  
under	
  its	
  own	
  weight	
  –	
  a	
  singularity,	
  some	
  would	
  say	
  –	
  I	
  do	
  think	
  it	
  makes	
  sense	
  
to	
  go	
  there	
  again;	
  and	
  to	
  divide	
  the	
  key	
  parallel	
  sessions	
  over	
  a	
  handful	
  of	
  
colleagues.	
  Also,	
  I	
  think	
  it	
  would	
  be	
  worth	
  considering	
  to	
  act	
  as	
  speaker.	
  The	
  
‘panel	
  picking	
  process’	
  starts	
  in	
  August	
  2012.	
  Let’s	
  think	
  this	
  over.	
  
	
  
On	
  the	
  content	
  side:	
  some	
  of	
  the	
  stuff	
  mentioned	
  above	
  I	
  will	
  most	
  probably	
  
voice	
  again	
  over	
  the	
  coming	
  weeks	
  and	
  months.	
  Although	
  some	
  of	
  it	
  is	
  already	
  
aging.	
  
	
  
Action,	
  as	
  in	
  geen	
  woorden	
  maar	
  daden:	
  I	
  have	
  started	
  (to	
  push)	
  some	
  things.	
  	
  
	
  
                                                                      For	
  now:	
  I	
  hope	
  this	
  texts	
  enlightens	
  
                                                                      some	
  things.	
  And	
  triggers	
  some	
  fruitful	
  
                                                                      discussions.	
  Bye	
  to	
  y’all,	
  from	
  Texas.	
  
                                                                      	
  
                                                                      Michiel	
  




                                                              page	
  14	
  

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SXSW 2012 Summary - Insights From Music, Film and Tech Festival

  • 1. South  by  Southwest  2012  -­‐-­‐  summary     Introduction   This  is  my  brief  report  on  South  by  Southwest  (‘SXSW’),  a  massive  music,  film   and  interactive  festival  held  in  March  in  Austin,  Texas.  I  will  try  to  keep  it  short:   writing  and  distributing  reports  like  this  is  a  bit  old  school,  SXSW  is  typically   something  to  track  real-­‐time  through  for  instance  Twitter,  and  through  other   online  sources  (many  many  blogs  were  posted;  and  some  videos).  And  yet,  it   seems  really  useful  to  share  some  of  what  I  witnessed.   SXSW  hardly  offers  video  streams.  I  recommend  those  that  are  interested  to   check  out  the  web,  and  next  time  ‘witness’  SXSW  or  parts  of  it  real-­‐time  through   the  social  infrastructure.     What  follows  is  a  subjective  selection,  written  in  haste  over  the  Easter  weekend.   There  will  be  errors  and  mistakes  in  here,  I  did  not  allow  for  anyone  else   checking  it:  no  time.  It  is  an  incomplete  summary  of  some  things  I  have  seen.   What  I  have  witnessed  over  there:  probably  accounts  for  less  than  10%  of  the   total  offering  of  the  interactive  part  of  the  event.  This  interactive  part  lasted  for   five  days,  and  often  had  some  10-­‐12  parallel  one-­‐hour  sessions,  all  day  long,  next   to  meet-­‐ups,  stands,  drinks,  parties  and  other  get-­‐togethers.  It  is  overwhelming.   The  fear  of  missing  out  (‘FOMO’)  was  palpable.   (I  also  attended  a  very  small  part  of  the  music  festival.  And  a  handful  of  films.)     This  is  a  big  hip  festival.  It  is  celebrity-­‐infested.  It  is  well   organised,  though  very  crowded.  More  and  more  people  go   there  these  days.  Myself,  I  am  a  late  adopter,  this  being  my   first  visit.  It  was  time  well  spent.  It  is  quite  a  trip  but  the   costs  are  limited  (some  $1,000  for  the  event  itself)  and  I  did   pick  up  some  really  good  things.  I  also  get  a  better  picture  of   what  some  other  people  worry  about.  For  networking,  too,  it   can  be  a  good  spot.  Even  for  ‘Dutch  networking’:  alarmingly   many  Dutch  people  there  (left:  some  nice  ones;  FMT,  AVRO).   page  1  
  • 2. South  by  Southwest  2012  -­‐-­‐  summary   Strangely,  there  are  few  ‘old  media’  people  there  –  I  have  seen  few  people  from   publishers  or  broadcasters.  SXSW  is  dominated  by  young  ‘new  media’  and   technology  people.     I  tend  to  think  that  big  events  in  the  US  are  better  than  those  elsewhere  –  like  it   or  not,  the  online  world  is  still  being  driven  by  US  innovation.  I  think  that  visiting   this  event  makes  sense  for  our  company,  and  deserves  time,  some  costs,  and  a  bit   more  structured  approach  (see  ‘wrap-­‐up  &  next  steps’).     In  this  document,  I  deliberately  left  out  most  links  to  web  sites,  videos  and  exact   names  and  titles  of  talks,  books  and  persons.  My  guess  is  that  those  factoids   would  make  tiresome  reading.  For  those  interested:  give  me  a  call  and  I  will   provide  you  with  more  such  factual  details,  if  desired.  I  am  100%  certain  that   there  is  more  information  to  be  found  on  everything  I  review  here;  and  on  that  I   have  not  witnessed  or  discussed  below.  Google  will  lead  you  the  way.     Confession:  I  skipped  sessions  with  two  celebrities  I  actively  dislike  –  Al  Gore   (hardcore  liar  on  so-­‐called  global  warming;  and  self-­‐appointed  inventor  of  the   Internet)  and  Bruce  Springsteen.  Celebrities  I  missed  with  some  regret  included   Robert  Metcalfe  (of  Metcalfe’s  law)  and  Willem  Dafoe  (the  actor).  I  did  witness   Mark  Mothersbaugh  (founder  of  Devo)  and  Anthony  Bourdain  (maker  of   entertaining  cooking  TV  and  books,  but  loudly  self-­‐congratulating).     Here  are  some  loosely  structured  take-­‐aways.  In  the  next  chapter  I  list  some   topics  in  a  very  high-­‐level,  snacky  fashion.  In  the  chapter  thereafter  I  spend  some   more  text  on  some  selected  topics.  All  this  is  superficial.  There  are  enormous   amounts  of  books,  articles,  blogs,  videos  and  tweets  of  relevance.   I  tried  to  make  it  clear  where  opinions  are  mine.  I  urge  all  people  reading  this  to   also  look  up  additional  sources  to  get  a  more  complete,  broader  picture,  and  to   finetune  or  refute  my  observations.  There  is  a  lot.     Key  themes  –  in  short   These  were  threads  I  saw  coming  back  in  many  sessions.  Many  were  to  be   expected  I  guess.  Here  I  list  the  ones  I  remember.     • Old  &  new  media:  lots  of  discussions  on  ‘old’  and  ‘new’  media,  mostly  rather   inward-­‐looking,  often  from  the  point  of  view  of  the  professionals  involved.   Not  always  about  the  behaviours  and  desires  of  consumers.  Or  advertisers.   Often  emotional,  with  elements  of  triumphalism  (from  ‘new’),  denialism   (‘from  ‘old’)  and  narrowness  (from  various  sides).  Clearly,  some  media  are   shrinking,  some  are  growing,  not  all  new  things  come  ‘on  top  of  the  old’  but   some  substitute,  or  at  least  compete  for  time.  There  is  broad  agreement  that   media  are  changing,  of  course  (from  the  Dept  of  Open  Doors).   There  was  one  venue  in  which  almost  solely  sessions  took  place  that  had  to   do  with  journalism,  in  its  different  forms.  Quite  OK,  many  of  them,  in  spite  of   lots  of  grumbling  and  complaining  (‘democracy  is  going  to  die!’  etc).  Lots   about  curation  and  aggregation,  of  course,  there.     page  2  
  • 3. South  by  Southwest  2012  -­‐-­‐  summary   • Generational  friction:  this  is  related  to  the  previous  one.  People  keep  asking   ‘can  a  50-­‐year  old  understand  a  20-­‐year  old?’,  in  the  light  of  ‘making  media’.   The  simplistic  take  on  this  I  liked  best  was  something  like  ‘who  cares  –  just   hire  some  20-­‐year  olds  and  make  sure  they  can  help  you’.  Also,  it  seems  that   many  people  actually  research  their  children  these  days.   (I  have  once  read  translated  2500-­‐year  old  Egyptian  papyrus  scrolls  pointing   at  this  generational  theme.  It  looked  like  it  was  written  yesterday.  I  guess  we   are  stuck  with  this  generational  phenomenon.  In  media,  too.)     • Analytics:  hard  figures  are  making  their  way  into  content  production  and   distribution.  Measuring,  measuring,  measuring  –  engineering  methods.  There   was  a  lot  of  attention  for  quantitative  approaches  to  editorial  work;  and  to   things  one  can  no  longer  call  ‘editorial’.  More  later  on.  This  topic  is  somewhat   related  to  the  rise  of  machine  ‘computing’  (note:  I  do  not  use  ‘thinking’  here,   but  sometimes  I  do  –  it  is  quite  impossible  to  find  the  right  words,  if  you  think   it  over),  i.e.  to  the  power  of  algorithmic  approaches.  Relevant  for  us  this.  We   have  already  started  some  things.  We  should  go  faster,  I  now  think.  This  does   impact  our  way  of  working.  More  to  come.   Of  course,  the  term  big  data  was  used,  too,  at  SXSW.  It  is  certainly  not  the   same  what  I  describe  here  as  analytics,  but  I  chose  to  leave  out  other  flavours   of  big  data  for  (mainly  because  I  did  not  attended  those  specific  sessions).     • ‘SoLoMo’:  social  local  mobile,  everything  seems  to  go  that  way.  A  quite   generic  theme  of  course,  but  also  quite  real.  One  might  wonder:  why  even   work  on  web  sites  as  we  know  them?  Why  launch  such  a  thing  or  put  a  big   effort  in,  whereas  especially  social  and  mobile,  and  to  a  lesser  extent  local   stuff  seems  to  draw  so  much  attention  and  energy?  This  is  my  take-­‐away.  OK,   let  me  also  say:  mobile  and  social  are  not  yet  getting  a  proportional  part  of   the  advertising  pie.  Not  at  all.  This  is  puzzling.   The  social  dimension  of  TV  was  a  recurring  theme,  too.  There  were  some   pretty  good  examples,  but  also  some  boring,  open  doors  re-­‐opened.  I  would   expect  battles  in  the  ‘social  TV  dimension’  shortly.  Several  speakers  expected   –  or  witness  –  massive  amounts  of  experimentation.  Some  asked:  how  many   per-­‐TV  programme  apps  can  the  public  absorb,  or  are  we  heading  for  generic   TV  apps?     Two  social  phenomenons   mentioned  (praised)  most   included  Instagram  and  Pinterest   (graph  right).  Are  these  passing   fads?  I  guess  not.  Are  there  many   trendy  social  things  that  will  not   make  any  real  needle  move?  I   guess  so.  And  yet,  there  will  be   more,  many  more.  But,  as  Lanier   hinted:  how  much  space  does   Facebook’s  network  effect  allow   for  others?  What  sort  of  things  can     one  still  do  outside  of  Facebook?   page  3  
  • 4. South  by  Southwest  2012  -­‐-­‐  summary     • Curation,  aggregation:  a  very  interesting,  somewhat  divisive  matter.  More   later  on  in  this  document.  I  think  this  is  about  new,  disruptive  approaches  to   forms  of  journalism.  Think  of  Jeff  Jarvis’  slogan  ‘do  what  you  do  best  and  link   to  the  rest’.  That  –  taken  to  extremes:  journalists  who  don’t  write.  More  later.     • The  photo  tsunami:  photography  has  exploded,  and  keeps  growing.   Everybody  can  make  and  distribute  (quite  good)  photos.  Increasing   smartphone  penetration  will  push  this  phenomenon  further  –  but  where  to?   Will  this  merely  produce  a  sea  of  mediocrity,  or  even  worse?  More  later  on.     • Computation,  AI,  the  Singularity:   the  rise  of  machine  ‘thinking’  and   the  future  role  of  technology.  Will   we  witness  –  and:  be  able  to   control?  –  the  extension  of  the   human  brain?  In  how  we  produce   and  distribute  content?  My  worry:   can  we  take  this  matter  in  a   rational  fashion,  or  are  we  either   too  afraid  (like  we  were  of  HAL,  in   2001  A  Space  Odyssey,  picture   right),  or  too  excited,  to  come  to  a   cool-­‐headed  judgment?     Maybe  there  is  a  matter  of  faith  at  play  here.  Several  speakers  were  believers.   These  were  quite  smart  people  with  a  track  record  though.  Some  other   people  are  reluctant  to  allow  machines  to  take  a  certain  role  in,  say,  content   production,  selection  or  distribution.  I  personally  think  it  might  be  better  to   experiment  with  ‘automated  intelligence’  and  think  really  hard  about  it.   Actually,  most  of  us  –  using  Zite,  or  Spotify,  or  Google  –  are  already  doing  that.   Meanwhile,  technology  is  developing  sort  of  exponentially.  More  later.     • User  interfaces:  it  is  now  becoming  clear  that  interaction  between  people   and  machines  has  changed  for  ever.  Look  at  the  role  of  ‘multitouch’,  for   instance.  That  said:  regarding  Siri  (voice  recognition)  and  related  stuff,  I  am  a   skeptic,  for  now.  Will  this  evolution  of  interaction  continue?  Most  experts  said   yes.  Personally,  I  believe  that  some  20-­‐30  years  from  now  we  will  laugh  at   what  we  are  now  working  with,  that  our  current  stuff  will  look  medieval  in   just  a  couple  of  decades.  May  I  suggest:  have  a  look  at  some  of  the  videos  of   Corning,  the  glass  company.  And  look  at  Kinect  (Microsoft).     • Mobile  markets  and  advertising:  there  was  a  lot  about  mobile,  but  most  of   it  did  not  make  massive  sense  to  me.  What  I  observe  is  broad  and  deep   uncertainty  as  to  how  ‘mobile’  will  work,  business-­‐wise,  and  to  what  extent  it   will  supplant  or  add  to  existing  media,  from  magazines  to  web  to  TV  (as  for   newspapers,  I  do  not  doubt  that  mobile  is  the  way  to  go).  Also,  mobile  is  a   great  transactional  platform,  that  was  confirmed.  A  bit  more  later  on.     And  now  for  some  relative  depth.     page  4  
  • 5. South  by  Southwest  2012  -­‐-­‐  summary   Analytics   One  of  the  sessions  I  attended  involved  people  from  Wired  magazine,  and  from   Condé  Nast’s  ‘analytics  unit’.  They  observed:  there  have  always  been  analytical   data  on  sales  and  usage,  but  those  have  –  through  online  and  on  tablets  –  become   incredibly  much  more;  and  heterogenous;  and  (mostly)  real-­‐time.  Also,  you  can   now  apply  those  figures  on  content;  and  not  just  on  circulation.     From  the  provider’s  side,  you  can  measure  almost  everything;  and  use  that  in   your  editorial  process.  Which  can  turn  things  upside  down.  This  is  about   accurate  data  on  who  read  what,  when,  and  what  else,  what  buttons  were   pushed  and  what  not,  on  traffic  streams,  conversion,  the  profiles  of  people   reading  specific  stuff,  as  well  as  who  wrote  what,  and  how  the  consumption  of   contributions  from  different  authors  differs.  All  of  this  real-­‐time.  All  of  this  as   direct  input  into  the  editorial  process.  All  this  connecting  content  and   commercial  messages.     Think  of  the  extremist  example,  the  way  for  instance  Demand  Media  works:  it   creates  content  purely  based  on  the  popularity  of  search  terms.  Without  any   interest  in  the  content  itself  (which  is  quite  visible  if  you  consumt  Demand’s   stuff:  most  of  it  is  outright  dreadful,  in  my  view).     In  online  versions  of  magazines  and  related  online  sites  and  apps,  there  is  a   wealth  of  usage  data  that  still  has  to  be  gathered  and  used.  This  topic  popped  up   in  other  sessions,  too.  My  guess  is  that  the  analytical,  ‘quant’  approach  that  is   already  in  use  in  transactional  systems,  including  in  online  advertising,  is  coming   to  the  editorial  world,  to  a  certain  (?)  extent.     Some  tools  that  were  mentioned  include  ChartBeat,  LightBulb  and   VisualRevenue.  I  have  not  checked  these,  I  have  suggested  some  others  to  do   that.  I  guess  Wolfram  Alpha  (see  elsewhere  in  this  document)  is  of  a  different   nature  but  deserves  to  be  mentioned  here  too  (I  found  Wolfram  stunning).  We   had  already  started  some  experiments  along  these  lines,  and  we  will  speed  up.     This  is  pretty  much  something  one  just  has  to  try  to  bring  further.  It  does  require   an  open  mind  as  it  is  quite  different  from  the  classic  approach.  It  is  more  about   understanding  the  pull,  than  about  planning  the  push.  It  reminds  me  in  a  way  of   the  switch  from  conventional  above-­‐the-­‐line  marketing  to  below-­‐the-­‐line,  ‘direct’   methods.  Which  brought  approaches  that  were  not  always  ‘understandable’,  but   they  worked  –  the  figures  just  showed  it  worked.  It  is  pretty  much  about   adapting  your  behaviour  (=production)  to  what  the  numbers  say,  as  opposed  to   having  your  professional  intuition  lead  the  way.     This  topic  also  related  to  the  computation  stuff  (see  below)  that  was  discussed   here  and  there.  Once  you  have  this  sea  of  analytical  data,  you  can  start  number   crunching.  Several  people  (strongly)  suggested  that  the  speed  and  quality  of  that   number  crunching  is  likely  to  keep  increasing  steeply,  or  even  –  in  the  case  of   Kurzweil  –  to  increase  to  unimaginable  levels.  For  me,  a  significant  increase   seems  enough  to  make  me  rethink  some  things.  Nirvana  can  come  later.         page  5  
  • 6. South  by  Southwest  2012  -­‐-­‐  summary   Curation  &  aggregation   I  got  to  see  and  listen  to  Maria   Popova  (on  the  left)!  She  curates   stuff  on  www.brainpickings.org,  a   site  I  read  daily  (some  3-­‐4  tweets   from  @brainpicker  per  day  I  guess).   There  were  also  leading  people  from   www.percolate.com,  www.news.me,   www.longformapp.com  and  from   Flipboard.  All  ‘curation’  stuff,  of   various  nature.  Several  of  them  are   really  good  at  finding  and  re-­‐ arranging  existing  stuff,  sometimes   new,  but  sometimes  rally  old,  and   putting  that  into  some  sort  of  a  new   context,  and  delivering  that  to   people  in  a  more  or  less   personalised  manner.  Many  sorts  and  tastes.  More  tools  exist  (think  of  Zite),  and   many  more  will  come  (Zeen,  so  it  seems,  is  about  to  be  launched,  by  the  Youtube   founders).  I  am  not  getting  into  the  finer  details  here  –  I  just  talk  about  ‘re-­‐use  of   existing  content’.     There  were  some  people  who  took  a  romantic  stance:  only  content  that  you  have   either  made,  or  paid  for,  is  OK.  Content  you  found  and  put  together  cannot  be   good,  will  not  add  value.  Was  what  people  seemed  to  argue.  Personally,  I  think   that  that  does  not  adequately  value  ‘curation’  (a  well-­‐defined  concept?),  nor  does   it  acknowledge  that  quite  a  bit  of  ‘paper  journalism’  comes  with  aggregating,   curating  existing  stuff  as  well.  Which  is  a  professional  skill.     Popova  skillfully  argued  that  there  is  so   much  ‘old’,  really  good  content  on  the   web.  Which  can  –  or  should  –  be  put  to   use,  again,  because  it  is  so  good,  or   (again)  relevant,  and  can  be  made  even   better  if  it  is  combined  with  other   content.  If  a  new  context  or  target   audience  is  created.  A  simple  view:   watch  Popova  proving  that  daily.  The   other  platforms  mentioned  above  are   not  so  bad  either.  I  find  Zite  –  acquired   by  CNN!?  –  nice,  and  I  am  convinced  that   the  current  Zite  and  its  peers  will  in  a   few  years  time  be  seen  as  simplistic,  handicapped,  dumb  tools.  In  their  current   form,  these  are  sort  of  LPs,  or  early  cars.  Zite  will  be  much  smarter  and  better  in   just  2-­‐3  years.  So  will  many  others.  Same  for  Pinterest,  the  women’s  curation   thing.  Same  for  Spotify,  or  a  Spotify  derivative  for  news,  or  for  magazines,   etcetera.  Will  that  be  triggered  by  human  curation  or  by  machine  intelligence  –  I   guess  both,  but  I  don’t  really  care.  Let’s  see,  let’s  try.     page  6  
  • 7. South  by  Southwest  2012  -­‐-­‐  summary   There  were  emotions.  Those  tend  to  get  amplified  by  asking  this:  how  does  a   human  curator  compare  to  an  algorithm?  This  ‘machine  dimension’  fuels  an   emotional  experience.  For  some.  the  human  touch  seems  almost  sacred.  For  few,   it  seems  easily  missable.  The  debate  made  me  think  of  debates  on  computer   chess  or  Turing  tests,  in  which  people  sometimes  criticise  machines  for  not  being   able  to  walk  on  water,  and  seemingly  overlook  that  the  machine  is  actually   walking,  or  sometimes  even  running  (on  the  ground,  that  is).  Kurzweil  similarly   mentioned  the  chess-­‐playing  dog.     This  discussion  also  came  up  in  a  seminar  on  ‘online  musicologists’  I  attended.   Which  was  also  about  the  differences  between  human  curation  and  algorithms.   There,  most  people  tended  towards  who  cares?!     Another  thing  I  picked  up  there  hinged  on  the  fun  factor  many  people  experience   while  getting  lost,  to  a  certain  extent.  People  like  to  wander  on  the  web,  now  and   then.  It  is  good  to  face  some  unexpected  diversion  while  consuming  information   –  like  you  do  in  a  newspaper  or  magazine.  Highly  ‘personalised’  media  cannot   easily  do  without  that  ‘serendipity  factor’.  I  remember  Negroponte  writing,  long   ago,  that  in  personalised  streams,  one  should  include  random  bits  of  news,  just  to   create  an  experience  similar  to  a  newspaper  or  a  magazine.  Someone  nicely   called  the  web  ‘a  giant  serendipity  machine’.     I  am  inclined  to  think  that  a  wide  and  wild  variety  of  both  –  man  and  machine   methods  –  should  be  tried,  mixed  and  tested,  and  that  both  will  have  their   function,  and  some  surprising  results  should  be  expected.  I  am  in  favour  of  non-­‐ ideological,  unemotional  approaches  that  seem  like  evolution,  and  bring  out  the   fittest.  I  guess  I  miss  out  on  some  emotions  with  this  stance.  That  happens  more   often.   I  do  think  the  machine  dimension  is  important,  but  that  ‘man-­‐made  curation’   (and  aggregation,  or  how  one  would  define  those  things)  is  equally  important,   and  even  more  of  today.   Popova  read  out  a  text  on  circulation  management  for  newspapers,  dated  1923,   that  was  pretty  much  the  same  we  would  nowadays  say  about  search  engine   optimisation  (SEO).  Quite  funny.  Quantitative  optimisation  methods  evolve.     David  Carr,  the  media  critic  of  the  New  York  Times,  also  appeared  in  this  panel.   An  unconventional,  grumbling  personality.  I  recommend  reading  his  pieces.  He  is   quite  present  in  Page  One  –  Inside  the  New  York  Times  documentary  (I  found  that   so-­‐so,  as  it  seemed  part  nostalgia,  but  it  is  an  enjoyable  sketch  of  a  monument,  I   would  say).  Carr’s  articles  are  always  insighful.  His  grumbling  here  was  good.     Photo  tsunami   Instagram  was  all  over  the  place  at  SXSW  so  it   seemed.  Understandably.  Its  CEO,  Kevin  Systrom,   took  part  in  several  panels.  I  amongst  others   attended  one  by  Koci  Hernandez  who  both   discussed  the  perceived  mediocrity  of  all  these   photos  people  make;  and  gave  a  10-­‐minute   workshop,  to  underpin  his  point  that  quality  is  not   so  far  away  for  many  of  us.  I  assume  that  this  session   page  7  
  • 8. South  by  Southwest  2012  -­‐-­‐  summary   was  not  easy  to  swallow  for  many  classic,  professional  photographers.  Nor  for   me.  Hernandez  was  inspiring,  funny  and  made  most  of  the  audience  think.  He  is   quite  present  on  the  web  (blog,  other  stuff)  –  recommended.     Hernandez  did  a  workshop.  Even  I  got  it,  partly  (I  am  a  photography   Neanderthaler).  He  showed  the  use  FilterStorm  (€2.99)  and  ProCamera  (€0.79)   on  an  iPhone  –  impressive  (for  me  at  least).  He  had  been  playing  with  some  200   photo  apps  so  he  told.  And  a  wave  of  Android  photo  apps  has  yet  to  arrive.     Having  heard  several  not-­‐so-­‐structured  discussions  on  modern  and  upcoming   photography  –  its  dirt  cheap  production,  smart  tools,  endlessly  long  tail  of  topics,   frictionless  distribution  –  I  expect  an  even  bigger  role  from  non-­‐professionals  in   there.  Like  it  or  not.  It  also  brings  to  mind  the  concept  of  ‘good  enough’:  many   things  do  not  have  to  be  top-­‐quality,  in  many  cases  mediocre  quality  suffices.   This  is  hard  to  admit  for  professionals,  but  it  is  true.  One  can  make  too  good   quality.     Technology  can  be  too  good  as  well,  at  least  for  wide-­‐ranging,  mass  applications.   Is  what  I  learned  from  a  Wired  article  of  some  years  back  –  and  that  pops  up  in   my  mind  now  and  then.  It  applies  to  apps  in  general:  mostly  mediocre  stuff.  It   might  apply  to  photography.  But,  that  said,  with  modern  tools,  even  a  ‘0.01%  is   really  good’  score  of  contemporary  photography  would  create  an  amazing   quantity  of  good  photos.  This  was  also  observed  by  a  Library  of  Congress  person   –  responsible  for  archiving  photography,  a  daunting  task  most  people  felt.     (One  thing  that  was  not  discussed  but  which  may  be  of  utmost  importance  in   some  future,  regarding  this  topic:  intelligent,  visual  search.  It  was  not  mentioned.   I  assume  some  people  in  certain  offices  are  thinking  really,  really  hard  on  that.  It   is  worth  money,  lots  of  it.)     The  Instagram  person  shared  what  companies  have  done  the  smartest  things   with  his  tool  so  far,  in  his  view:  Burberry,  GE  and  Audi.  Check  it  out.     Computation  &  AI   There  were  several  sessions   that  had  to  do  with  the  future   of  technology.  Various  Big   Names  discussed  this   somewhat  philosophical   theme,  but  it  did  become  very   practical  now  and  then.  Those   I  witnessed  included  Ray   Kurzweil  (of  The  Singularity   Is  Near),  Stephen  Wolfram  (of   Mathematica  and  of  Wolfram   Alpha)  and  (picture  left)  Jaron   Lanier  (of  You  Are  Not  A   Gadget).  Lanier  was  inspiring.     page  8  
  • 9. South  by  Southwest  2012  -­‐-­‐  summary   These  three  have  some  overlaps,  especially  Wolfram  and  Kurzweil,  who  are  in   the  optimist  hard-­‐core  techy  camp.  They  argue  that  technology  will  go  further   and  further.  Further  than  most  people  can  oversee.  These  are  believers,  and  –  so   I  think  –  they  have  valid  insights.  I  do  think  it  is  important  to  stay  calm,  as  these   guys  have  a  following  that  now  and  then  blurs  some  things.  I  am  certain  that   guys  like  them  do  not  have  their  own  interests  in  mind  like  some  big  companies   do  (this  was  debated,  too,  here  and  there  –  are  they  evil?).     Lanier,  first.  Intriguing  he  is.  He  confused  the  audience  now  and  then   interrupting  the  interview  for  a  musical  intermezzo  –  him,  playing  on  a  self-­‐made   instrument.  Interesting.  Weird.  Sounded  bloody  awful,  frankly  (I  made  a  video).     This  was  philosophical.  Really  good.  Difficult  to  summarise.  This  man  puts   question  marks  at  unexpected  places.  I  was  impressed.  Some  things  he  said  I   would  find  difficult  to  summarise.  Relatively  simple  things  he  said  included:   • Google,  Facebook  and  Apple  are  growing,  growing  and  growing.  But  isn’t  it   quite  likely  –  and  explainable  –  that  they  are  meanwhile  actually  shrinking   the  rest,  both  in  the  physical  and  in  the  online  world?  Aren’t  they  sucking   value  out  of  others,  or  out  of  whole  markets?   • With  the  massive  network  effect  (aka  Metcalfe’s  law)  of  Facebook,  it  becomes   practically  impossible  to  get  something  going  outside  Facebook,  in  some   areas  –  anything  with  a  strong  social  dimension.  That  has  a  business  impact.   Should  one  even  consider  to  do  certain  things  outside  Facebook?  Is  Facebook   a  de  facto  necessity?  Should  it  have  a  regulatory  impact?   (He  talked  about  Facebook.  Some  of  these  considerations  could  equally  or   similarly  be  applied  to  Apple  or  Google.  Or  even  to  some  local  classifieds   markets.  There  are  winner-­‐takes-­‐all  effects  in  digital  markets.)   • Privacy  regulation  is  going  in  the  wrong  direction.   The  starting  point  should  be:  one  legally  owns   his/her  own  data,  all  data  that  ‘describe’  or  refer  to   that  person.  Ownership  of  that  data  should  be  legally   defined.  That  would  turn  around  the  whole  debate.  It   requires  a  very  different  approach.     (For  me,  it  is  hard  to  think  through  what  this  means.   I  know  it  is  very  different  from  current  practice.  It   sounds  good.  I  personally  think  it  is  too  late,  we  are   stuck  in  an  old  and  not  so  relevant  legal  model.  I   foresee  decades  of  muddling  through.)   (As  for  privacy:  there  were  systems  at  SXSW  that   classified  passers-­‐by  automatically.  Here,  I  am  seen,   labelled  as  ‘young  adult  male’.  I  leave  out  the  one   where  it  said  ‘old  woman’.)     His  observations  on  Aristotle  were  profound,  but  difficult:  ‘when  the  machines   operate  themselves,  we  can  free  the  slaves’.  I  think  that  Lanier’s  session  could  be   summarised  as:  technology  will  continue  to  be  a  driving  force  of  this  civilisation,   possibly  even  more  so  than  up  till  now,  but  we  need  to  think  harder  how  to  steer   that,  to  keep  it  under  control.     page  9  
  • 10. South  by  Southwest  2012  -­‐-­‐  summary     An  then  Kurzweil:  who  claims  that  in   some  decades  from  now,  total   machine  intelligence  on  this  planet   will  surpass  collective  human   intelligence.  That  moment  is  The   Singularity.  It  is  not  quite  clear  what   that  will  look  like,  but  it  is  a  Big  Thing.   He  has  some  data  to  underpin  his   claims  (see  his  books  and  his  videos,   all  over  the  web).  It  is  all  about   exponential  effects,  the  law  of   accelerating  returns  based  on   technology  that  facilitates  development  of  even  better  technology.  But  Moore’s   Law  is  a  nice,  simple  illustration.  He  is  a  slightly  strange  evangelist  with  an   impressive  track  record.  One  of  his  claims  is  that  with  genetic  technology,   biology  has  become  computer  science  –  we  can  build  and  alter  life  now.  He   seriously  thinks  almost-­‐endless  life  is  within  reach;  and  swallows  some  200  pills   per  day  to  increase  the  probability  that  he  will  witness  the  Singularity.     I  should  mention  Craig  Venter  here,  he  who  ‘sequenced  the  human  genome’.  He   decoded  DNA,  which  was  commonly  considered  impossible.  Nowadays,  one  can   have  his/het  DNA  sequenced  for  about  $100.  Which  is  astonishing.  This  does   illustrate  one  of  Kurzweil’s  points.  If  you  look  through  the  almost-­‐religious   atmosphere  surrounding  Kurzweil,  there  is  a  scientific  and  actually  mostly   realistic  thinker  at  work.     Kurzweil  likes  to  talk  about  Siri  (the  Apple  iPhone  4S  voice  interface)  and   Watson  (a  program  that  beat  humans  at  Jeopardy).  He  observes  that  the  some  of   these  things  are  often  downplayed,  using  an  analogy  of  ‘sure,  that  dog  can  play   chess,  but  he  is  not  very  good  in  the  end  game’.  I  can  attest  to  that  from  my  days   at  university,  where  computer  chess  was  a  ridiculed  research  topic  in  the  80s.       Deep  Blue  beat  Kasparov  in  1997  –  there  is  not   a  human  anymore  better  at  chess  than  a  strong   program.  Kurzweil  argues  ‘we  are  a  human-­‐ machine  civilisation,  everybody  in  this  room  is   enhanced  with  computer  technology’  –   referring  especially  to  medical  technology,  from   pacemakers  to  Viagra.  McLuhan  already  saw  TV   as  ‘the  extension  of  the  human  nerve  system’.     By  the  way,  Kurzweil  did  deliver  some  inventions:  optical  character  regognition   (OCR),  the  electronic  piano  and  a  (computerised,  of  course)  method  to  deal  with   dyslexia.  A  –  somewhat  sad  –  documentary  on  him  is  Transcendent  Man.  He  just   founded  the  Singularity  University,  partly  founded  by  Google  and  NASA.  He  has  a   following  which  shows  slightly  religious  traits.     page  10  
  • 11. South  by  Southwest  2012  -­‐-­‐  summary   As  an  aside,  referring  to  our  ‘relationship’  with  Wikipedia,  Youtube  and  the  like,   he  stated  that  current  educational  methods  are  woefully  inadequate  if  one  takes   into  account  that  detailed  knowledge  and  advanced  methods  to  retrieve  and  use   that  knowledge  are  easily  available  to  half  of  the  world’s  population.     Kurzweil,  and  Wolfram,  see  humankind  as  a  fundamentally  technological  sort.   They  see  evolution  of  us  as  a  series  of  technology  advancements.    Kurzweil’s   point  is  that  things  go  exponentially.  Take  Moore’s  Law  which  states  that   computational  power  doubles  every  eigtheen  months.  That  means:  it  grows  to  a   thousand-­‐fold  as  big  (roughly  2  to  the  power  of  10)  in  15  years.  Have  a  look  at   the  To  the  power  of  ten  video  by  Eames  to  try  to  perceive  this.     Wolfram  talked  –  in  a  subdued  manner   –  about  the  tools  he  made.  These   include  Mathematica,  an  extremely   powerful  tool  to  automate  mathematics;   and  Wolfram  Alpha.  He  showed  the   latest  version  of  the  latter.  This  was   overwhelming.  Wolfram  Alpha  builds  on   Mathematica.  It  is  a  ‘computational   machine’  that  can  be  confused  with  a   search  engine.  It  has  a  form  of  logic   ‘inside’,  and  mountains  of  data.  It  is   fundamentally  different  from,  say,   Google,  which  searches  the  web.  This   Wolfram  Alpha  is  an  attempt  at  an   intelligent  machine.  The  modest  talk  by   Mr  Wolfram  was  rather  staggering  because  of  the  examples.  Trust  me,  I  was  not   the  one  most  impressed.  I  had  some  very  down-­‐to-­‐earth  colleagues  sitting  next   to  me  who  were  –  possibly  –  more  astonished  by  the  ‘computational’  examples   that  Wolfram  showed  –  think  of  him  entering  ‘flights  overhead’  which  produced   a  real-­‐time  picture  of  all  airplanes  that  were  just  hovering  over  Austin,  Texas.   Het  also  did  some  mathematics  with  his  ‘machine’  that  showed  more   ‘understanding’  than  99%  of  humans  could  ever  reach  –  note,  this  was  not   number  crunching,  but  manupilating  formulas.  Myself,  later,  on  Wolfram  Alpha,  I   played  around  with  Internet  penetration,  average  length,  income  and  other   demopgraphics  for  various  countries.  Mastering  Wolfram  Alpha  is  a  task  in  itself.   I  skipped  the  real  mathematics  stuff  (but  I  know  it  is  very  powerful).     The  new  Wolfram  Alpha  Pro  facilitates  uploading  data  and  finding  all  sorts  of   relationships  in  there.  Wolfram  showed  some  examples,  like  an  analysis  of  his   own  millions  of  keystrokes  dating  back  to  1989.  This  was  weird,  and  yet,   insightful.  I  think  we  should  play  around  with  this  a  bit  (we  already  started).     (I  find  it  hard  to  reconstruct  Wolfram’s  talk.  I  was  somewhat  astonished.  It  made   me  think  of  Arthur  C.  Clarke’s  statement  ‘any  science,  sufficiently  advanced,  is   indistinguishable  from  magic’.  That  is  strong,  but  it  was  overwhelming.)     page  11  
  • 12. South  by  Southwest  2012  -­‐-­‐  summary   What  this  might  mean:  machine  ‘intelligence’  is  still  progressing,  probably   rapidly.  Is  it  real  ‘intelligence’?  I  don’t  care.  Does  it  work  like  our  brain?  No.  Will   it  surpass  our  computational  abilities?  In  many  respects,  yes.  Is  there  any  point   in  comparing  it  to  our  brain?  I  believe  not.  Actually,  I  believe  that  is  a  quite   common  and  persistent  mistake.  But  these  and  other  ‘machines’  will  do  at  least   interesting,  probably  some  really  effective  work,  in  chess,  in  manipulating  data,   in  search,  or  in  –  for  instance  –  curation.  I  think  that  a  bit  of  the  power  of   Wolfram  Alpha  included  in  Zite,  or  in  Spotify,  or  in  Pinterest,  will  create  really   new  stuff,  that  will  effectively  address  some  of  the  informational  needs  of  some   people.  At  least.  this  I  took  from  Kurzweil  and  Wolfram.  Also,  both  argued  that   education  should  be  rethought  in  the  light  of  progressing  ‘thinking  technology’.     And  what  I  took  from  Lanier:  think  about  all  this  really  hard,  in  an  independent,   fresh  manner.  This  needs  other  approaches  than  current  copyright  and  privacy   laws.  For  instance.  Stop  looking  into  the  rear  view  mirror,  McLuhan  would  say.     My  lesson  from  the  past  (computer  chess,  for  instance):   thinking  that    ‘machines  take  over  from  humans’  does  not   really  help.  This  is  the  standard  science  fiction  topic,  as  in  Do   Androids  Dream  of  Electric  Sheep  aka  Blade  Runner.   There  are  very  smart  tools,  even  smarter  ones  under  way,  and   experimenting  with  them  is  the  best  way  forward.  ‘Human   curation’  and  ‘human  editorial  interventions’  will  continue  to   play  a  role  but  some  things  might  change.  Machines  may  well   do  some  things  better,  or  cheaper.  They  will  certainly  help.   Stuff  like  Zite,  Spotify,  Pinterest  and  next  generations  of  such  tools  will  play  a  big   and  bigger  role  in  re-­‐creating  content,  connecting  consumers  and  advertisers.     I  saw  some  movies  (documentaries),   too.  One  of  them  (picture  left)  was   about  this  man-­‐machine  theme,  about   how  one  lives  with  technology.  It   featured  several  of  this  festival’s   speakers  (Lanier,  Kurzweil),  but  also   Ted  the  Unabomber  Kaczynski,  his   victim  David  Gelernter  (of  Mirror   Worlds),  Kevin  Kelly  (of  What   Technology  Wants)  and  Shelly  Turkle  (of   Alone  Together).  I  found  the  packaging   of  the  movie  –  the  maker  is  worried   over  his  children’s  survival  –  irritating,   but  the  whole  thing  thought-­‐provoking.   I  disagree  with  The  Unabomber  and  his   erstwhile  mouthpiece  David  Skrbina  (a   professor),  but  I  do  think  their  views  –   that  technology  enslaves  people  and   should  actively  be  restrained  –  are   page  12  
  • 13. South  by  Southwest  2012  -­‐-­‐  summary   worth  reading  and  add  value  to  a  discussion  on  how  to  steer  technology.  I   recommend  reading  the  Unabomber’s  manifesto,  I  say  with  some  hesitation.  His   methods  (bombing  people)  were  very  unsavoury.     Mobile   Let  me  start  with  a  quote  I  heard  (again):  ‘your  mobile  phone  will  be  your   remote  control  for  life’.  Some  10  years  ago,  I  worked  at  Orange,  and  its  founder   Hans  Snook  used  to  say  that  too.  Literally.  It  seems  quite  true.  It  will  be  the   dominant  medium  for  many  things.  There  are  currently  800  thousand  Android   phones  connected  daily,  worldwide,  and  competition  in  supply  will  only  increase   so  prices  will  go  down,  penetration  will  go  up.  The  big  battle  for  tablets  has  yet  to   start.  Brace  yourselves.  It  will  probably  ignite  in  the  second  half  of  2012  (with   Nokia/Microsoft  and  Google  entering  the  tablet  market).     One  of  the  sessions  I  attended  involved  senior  people   from  AirBNB  (where  I  found  and  rented  my  place  to   stay  for  SXSW,  a  sort  of  garden  shed  outside  downtown   Austin,  far  cheaper  than  a  hotel  –  picture  right  –  which   only  made  me  rent  a  bike  as  well,  at  Lance  Armstrong’s   shop).  Other  people  in  this  session  represented  eBay   and  Groupon.     (An  observation  about  ‘mobile’.  This  is  the  term  that  is   often  used.  I  think  that  may  be  incorrect.  My  guess  is   that  one  should  more  or  less  always  distinguish  the   former  phone  –  a  relatively  small  screen  –  from  the   tablet.  I  think  these  are  different  media.)     Mobile  is  a  highly  personal,  always-­‐on  medium.  Mobile  market/exchange  users   respond  within  one-­‐third  of  the  time  of  others.  Mobile  users  show  some  50%  less   expiring  reservations.  Mobile  drives  some  15%  of  all  transactions.  About  1   million  people  in  the  US  made  their  first  buy  at  eBay  in  2011,  through  mobile.     Some  mobile  exchange  owners  have  separate  teams  working  for  consumers  and   for  merchants,  respectively.  Because  they  act  and  think  so  differently.  Also,   several  of  them  follow  the  mobile  first  adage  –  first  coined  by  Google  I  believe  –  in   their  development.  For  them,  this  is  about  real  and  growing  revenue.  They   consider  it  an  almost  frictionless  medium,  the  trailblazer,  with  the  web  merely   following.     Mobile  seems  to  ‘click’,  as  in  ‘successfully  facilitating  transactions’.  But,  someone   stated:  ‘anything  but  the  most  lightweight  interaction  just  will  not  fly’.  It  has  to   be  dead  simple.  Look  at  how  Amazon  acts?     The  sessions  I  witnessed  on  ‘old  style’  mobile  advertising  (display)  did  not  really   enlighten  me.  I  remember  one  session  in  which  terms  like  ‘holistic’,  ‘evolution’,   ‘ecosystem’  and  ‘cross-­‐platform’  were  used  in  rapid  succession.  I  left  soon  after.         page  13  
  • 14. South  by  Southwest  2012  -­‐-­‐  summary   Wrap-­‐up   This  is  it  for  now.  If  you  have  linearly  reached  this  point  I  have  probably  not   wasted  your  (and  my)  time.  Then,  I  suggest  that  you  browse  the  web  a  bit  for   more  depth.  Or  let’s  have  some  discussions.  Also,  I  recommend  reading  some   notes  by  my  colleague  Kirsten  Jassies  (two  of  her  articles  are  on   www.frankwatching.com),  or  look  up  various  things  by  Erwin  Blom   (www.fastmovingtargets.nl,  www.erwinblom.nl).  And  lots  of  other  things.     I  have  made  some  plans  for  SXSW  2013  which  I  am  not  yet  going  to  distribute  in   detail  here  and  now.  Let  me  say:  although  this  event  runs  the  risk  of  collapsing   under  its  own  weight  –  a  singularity,  some  would  say  –  I  do  think  it  makes  sense   to  go  there  again;  and  to  divide  the  key  parallel  sessions  over  a  handful  of   colleagues.  Also,  I  think  it  would  be  worth  considering  to  act  as  speaker.  The   ‘panel  picking  process’  starts  in  August  2012.  Let’s  think  this  over.     On  the  content  side:  some  of  the  stuff  mentioned  above  I  will  most  probably   voice  again  over  the  coming  weeks  and  months.  Although  some  of  it  is  already   aging.     Action,  as  in  geen  woorden  maar  daden:  I  have  started  (to  push)  some  things.       For  now:  I  hope  this  texts  enlightens   some  things.  And  triggers  some  fruitful   discussions.  Bye  to  y’all,  from  Texas.     Michiel   page  14