TALK BPO - RESOURCE SPEAKER - Trinity University Manila Philippines Awareness of AI CI & RPA Slide Deck Presentation may 2018 v4 [autosaved]

Appreciation of AI & RPA in Work Place
Mike Conroy MBA (DBA)
Adjunct Professor &
Co Founder/Non Executive Director of Talk Bpo (Ireland) Ltd
michael.oconroy@talkbpo.net
+61 475 848 777
4K Mc Kinely Park Towers
Bonifacio Global City The Philippines 1633
1© Talk Bpo ™ Inc. Copyright all rights reserved, 2008 - 2018

AI & RPA Topics Today?
© Talk Bpo ™ Inc. Copyright all rights reserved, 2008 - 2018 2
 Whats is AI
 The History of AI
 Theories of why we should we be aware of AI
and it’s unique capabilities
 Cognitive Computing Vs AI
 AI & RPA BPO employment threats
 Examples of current AI transitions
 AI, good or bad?
 AI and Automation in BPO, our no 1 industry
turnover today within the PH
 Demo- Video of AI Solutions – Bots, Live Chats,
Auto Knowledge
 Further Study and Research Qualifications in AI
 Careers in AI
 Summary
 Questions and Answers
.

History of AI
https://www.youtube.com/watch?v=056v4OxKwlI
&feature=youtu.be

History of AI

AI >ML> CI

Examples, what is AI?
“The Goal of AI is to develop machines so that they
behave as though they are intelligent.
John Mc Carthy 1955 ”.

What is AI?
“ART in Artificial Intelligence, ART standing for
Accountability, Responsibility and Transparency,
becomes also mandatory for trustworthy AI-based
systems”
Eugénio Oliveira - Journal Of Innovation Mgt 2017

What is AI?
http://www.ethicalcorp.com/comment-we-cant-leave-silicon-valley-solve-ais-
ethical-issues

Ref: https://www.quora.com/How-does-experience-in-RPA-help-me-in-learning-AI-ML

Ethical Behaviour with AI?
“Google faces mass legal action
in UK over data snooping”
30 November 2017

Ethical Behaviour with AI? 27th April 2018

Top 5 ethical principles for digital
transformation
1. Design for privacy, security and integrity
2. Promote trust
3. Beware of bias
4. Ensure there is accountability
5. Promote an ethical culture
11th April 2018 Authored by Consultancy.uk

Ethical Behavior with AI?

WHAT IS RPA?

WHERE IS RPA ON THE AI LANDSCAPE?

RPA & AI RISK & CONTROL

BENEFITS OF RPA

Machine Learning

5 Types is AI
There are however a plethora of different approaches
that AI researchers have followed
in the past which are responsible for relevant AI based
systems application.
In “The Master Algorithm: The ultimate Learning
Machine that will remake our world”
(Domingo's, 2015), the author identifies Five (5) AI and
machine learning “tribes” that currently exist:
1. The Symbolists
2. Connectionists
3. Revolutionaries
4. Bayesians
5. Analogizers

5 Types is AI

Defining 5 Types is AI

Define 3 Pillars AI

The Future of AI

Define 3 Pillars AI
https://whatsthebigdata.com/2017/05/15/machine-
learning-evolution/

5 Types is AI
Although applying very different paradigms and coming
from different schools, the
objective is always the same:
“To develop
machine
intelligence”.

The Future Today - Careers

AI Creates Jobs?

2017 Career € Salaries in AI

Careers Salaries in AI for PH

VIDEO TIME - TOP 10
ROBOTS
TOP 10 ROBOTS
TODAY
https://www.youtube.com/watch?v=6feEE716U
Ek&feature=youtu.be

VIDEO TIME - BOTS
https://www.youtube.com/watch?v=EOYnFUJy
OlQ

Careers Salaries in AI for US

“More than having intelligent entities,
robots, systems, computers,
machines, programs,
replacing humans everywhere, we
need to develop processes, methods
and regulations
leading to a harmonious coexistence
of both & for humankind benefit”
(Eugénio Oliveira, 2017) JOM

2017

“The threats we see to employment in
the BPO industry are mirrored in the ITO
industry, although the levers are
different. The migration of customized
enterprise resource planning software
on corporate servers to cloud-based
solutions is eliminating the need for
programmers to work on software
implementation and system integration
is one company at a time.”
(Eugénio Oliveira, 2017) JOM
BPO EMPLOYMENT THREATS

AI Theories
R. Brooks, a critic of GOFAI (Good Old Fashion AI)
have opposed the idea that AI
failed and warned that AI would be around us every day
(reproduced in (Wess, 2014)).
And he is indeed right or is he?

AI Theories
As AI is developing, we should reflect
upon the current excitement of its potentiality and
future social impact. And doing so,
it also warns against a new age of intensive
overselling that raises huge expectations
on AI-based systems without discussing their
inherent dangers.
Any Examples please?

Drones flying over Prisons Good or Bad?
“We also include some
personal perspectives on simple remedies to
preventing recognized possible
Dangers” http://www.open-jim.org

Drones delivering Pizza Good or Bad?
Yummy Yeah? 

TYPES OF AI – BIG DATA

AI COMPANIES TODAY

AI START UP COMPANIES TODAY

AI TOP INVESTMENT COMPANIES

WHAT BIG TECH CO ARE DOING IN AI?

WHAT BIG TECH CO ARE THINKING OF DOING IN AI?

COMPANIES INVESTING IN AI BY INDUSTRY

TOP 20 COMPANIES INVESTING IN AI TALENT

MOST AFFECTED FUNCTIONAL AREAS ACROSS INDUSTIES

TOP AI RACE TO ACQUIRE COMPANIES

AI - IT SECURITY REDUNANCIES
• IT Enterprise Vs SaaS
• PCI/GDPR Compliance Act 2018 EU
• Compliance background checks
• Mobiles -Thumb Drives on floor
• Firewall back up redundancies
• IP Gateway Monitoring Proxys
• Generators in Stand by mode
• Inter switching re call spikes

WHERE IS AI BEING USED

Summary RPA CT to AI

IF WE DON’T HAVE OUR BASIC PRINCIPLES IN LIFE, WE DON’T
HAVE AI CI & RPA

“If algorithms in programming are not
transparent enough when making relevant
decisions on our behalf, we cannot judge where
the responsibility lies and how can we argue
against the quality of those algorithmic
decisions”
(JOM, 2017)
THOUGHT TO LEAVE YOU WITH….

FURTHER GRADUATE STUDIES & OPPORTUNITIES
Ayala ventures into AI solutions
PERHAPS?

Thank you!
Questions Please?
“We recommend expanded research aimed at
ensuring that increasingly capable AI systems are
robust and beneficial ’’ (Russel, 2017).

TALK BPO - RESOURCE SPEAKER - Trinity University Manila Philippines Awareness of AI CI & RPA Slide Deck Presentation may 2018 v4 [autosaved]

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TALK BPO - RESOURCE SPEAKER - Trinity University Manila Philippines Awareness of AI CI & RPA Slide Deck Presentation may 2018 v4 [autosaved]