34. Good service is the
technical delivery
of a product.
“Enlightened
Hospitality” is how
the delivery of that
product makes your
customer feel.
Danny Meyer, Restauranteur
45. “There's no way that I can
touch everything at every
moment. I think it's just
smart to realize the talent
that we have and
empower them to make
decisions, to be creative.”
Grant Achatz
Chef Alinea, NEXT, The Aviary @lissijean
47. “There's no way that I can
touch everything at every
moment. I think it's just
smart to realize the talent
that we have and
empower them to make
decisions, to be creative.”
Grant Achatz
Chef Alinea, NEXT, The Aviary @lissijean