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THREE
STAR
PRODUCT
EXPERIENCESMelissa Perri @lissijean #UXLondon
@lissijean
@lissijean
How do
we go
from good
to great?
@lissijean
@lissijean
@lissijean
@lissijean
Food
@lissijean
Atmosphere
@lissijean
Service
@lissijean
@lissijean
The best restaurants, like products,
rely on rich user experience and
service to enhance their core product.
@lissijean
LESSON ONE
If you’re
core
product
isn’t great,
nothing else
matters.
photo: Francesco Guillamet
El Bulli
@lissijean
The best chefs no longer follow recipes.
Kevin Sickles, Chef Aquavit @lissijean
El Bulli
@lissijean
“To create is
not to copy.”
Jacques Maximim
photo credit: moondogs.fr
@lissijean
@lissijean
Make your product your own.
El Bulli @lissijean
Leave time for research
and experimentation.
El Bulli Test Kitchen @lissijean
@lissijean
Test before committing.
Acquavit @lissijean
@lissijean
G I V E V I S I O N
@lissijean
@lissijean
G I V E V I S I O N
@lissijean
@lissijean@lissijean
Listen,
reflect,
plan,
iterate.
Eleven Madison Park @lissijean
Three Star Product Experiences
“It's about
matching the
food with a
level of service
that is
unparalleled.”
Michel Muser, GM of Grace
Grace @lissijean
@lissijean
Atmosphere + ServiceUser Experience + Service
@lissijean@lissijean
Frantzen Dining Room
@lissijean
Break
down
barriers.
Frantzen @lissijean
@lissijean
@lissijean
Delight by
anticipating
needs.
Jennifer Perri, AGM Blue Grotto
@lissijean
Good service is the
technical delivery
of a product.
“Enlightened
Hospitality” is how
the delivery of that
product makes your
customer feel.
Danny Meyer, Restauranteur
@lissijean
@lissijean
Don’t make the customer think.
Alinea @lissijean
@lissijean
@lissijean
@lissijean
El Bulli
It
takes
the
whole
team.
@lissijean
The French Laundry @lissijean
@lissijean
@lissijean
“There's no way that I can
touch everything at every
moment. I think it's just
smart to realize the talent
that we have and
empower them to make
decisions, to be creative.”
Grant Achatz
Chef Alinea, NEXT, The Aviary @lissijean
@lissijean
“There's no way that I can
touch everything at every
moment. I think it's just
smart to realize the talent
that we have and
empower them to make
decisions, to be creative.”
Grant Achatz
Chef Alinea, NEXT, The Aviary @lissijean
Make it your own.
@lissijean
Create.
Test.
Iterate.
Understand.
Anticipate.
Work Together.
Grace getting Three Stars @lissijean
Melissa Perri
melissa@produxlabs.com
produxlabs.com
melissaperri.com
@lissijean
Melissa Perri
melissa@produxlabs.com
produxlabs.com
melissaperri.com
@lissijean
Product Management School
produxschool.com
Book
TheBuildTrap.com

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