How do your leaders feel about creating action plans based on their employee engagement survey results? Is it a task, an activity, or a ‘to-do’ mandated from the powers above? Do many of those leaders feel the program does not add a lot of value? Everyone sees that action plans, even when completed “successfully,” often don’t change the day-to-day work environment and the way people interact with one another. When the level of engagement of the work environment doesn’t change, neither do the results in the next survey wave! View this content to learn three strategies used by TNS client organizations to dramatically increase the amount of behavior change to drive high engagement.

1. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
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Register at www.tnswebinars.com
Equipping Your Managers’ Bosses and HRBP’s to be Better
Coaches
PA R T 2
April 30th
Changing the Focus of Your Action Planning EffortsPA R T 3
June 3rd
The Recipe for Real Business ImpactPA R T 4
Aug 6th
Increase Your Managers’ Commitment to Employee
Engagement
PA R T 1
March 18th

2. PA R T 3
Chief Engagement
Enthusiast
TNS Employee Insights
M A R K
P H E L P S
Changing the Focus of
Your Action Planning
Efforts

3. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
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Where’s your focus today?
Increasing
Engagement
Scores? Completed
Action
Plans?

4. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
There’s an
elephant in the
room …
4
Employee
Engagement
Initiative

5. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
There are MANY moving parts to an engagement initiative:
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Leadership and employee buy-in
Solid engagement methodology
Good survey instrument
Good tools to organize and reorganize
Good survey data collection process
Good external and internal norms
Get preliminary results in real time
Deliver accurate final results quickly
Discuss results with senior leaders
Strong action planning process
Methods to help managers focus their attention
Managers & staff develop good action plans
Completion of action plans
Link results to business success

6. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
Behaviors need to change
There are MANY moving parts to an engagement initiative:
6
Leadership and employee buy-in
Solid engagement methodology
Good survey instrument
Good tools to organize and reorganize
Good survey data collection process
Good external and internal norms
Get preliminary results in real time
Deliver accurate final results quickly
Discuss results with senior leaders
Strong action planning process
Methods to help managers focus their attention
Managers & staff develop good action plans
Completion of action plans
Link results to business success

7. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
Poll: What percentage of your groups actually create and
complete action plans that change behavior?
7
RESPONSES
[ ] 100%
[ ] 75%
[ ] 50%
[ ] 25%
[ ] 0%
[ ] We do not require groups to create action plans based on engagement results.

8. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
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“I have noticed positive change since the last
Employee Survey.”
The lowest % favorable survey item from the TNS
High Performing Companies’ global norms.
Your organization is not alone!
Only 51%
Agree or Strongly Agree

9. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
What else can we do … to change behaviors?
9
Better
Manager
Support:
COACHING
Create
Action Plans
That Work
Expand
Your Org’s
Perspective on
Engagement
Make Personal
Commitments

10. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
Coaching Techniques to Support Managers
10
 The Power of Reflection
 Prepare managers before they share
results with their staff
 Increase the value of results sharing
and action planning sessions
 Ask Powerful Questions
Techniques from
Equipping Your
Managers’ Bosses
and HRBP’s to be
Better Coaches
(recording available!)
Better
Manager
Support:
COACHING

11. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
What else can we do to change behaviors?
11
Better
Manager
Support:
COACHING
Create
Action Plans
That Work
Expand
Your Org’s
Perspective on
Engagement
Make Personal
Commitments

12. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
What types of action plans have you
seen that DON’T work?
12
Enter in the CHAT panel!
Create
Action Plans
That Work
Not Helpful!
Last Minute!
Off Target!

13. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
Creating more effective action plans …
13
 ASK: How will completing this action plan
create a more engaging environment?
 Use SMART to record the action plan:
 Specific
 Measurable
 Attainable
 Relevant
 Time-based


Create
Action Plans
That Work

14. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
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2nd and 3rd lowest %
favorable survey items from
the TNS High Performing
Companies’ global norms.
Let’s look at creating
action plans that Work!
Create
Action Plans
That Work
 How do you rate the cooperation
between the different units/departments
within [the company]?
 In comparison with the people in similar
jobs in other companies, I feel my pay
is fair.

15. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
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Let’s look at creating
action plans that Work!
Create
Action Plans
That Work
 How do you rate the cooperation
between the different units/departments
within [the company]?
What possible action plans
would you suggest to create
sustainable behavior
change?
Enter in the CHAT panel!

16. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
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 In comparison with the
people in similar jobs in
other companies, I feel
my pay is fair.
Create
Action Plans
That Work
Let’s look at creating action plans that Work!
Supervisor:
“I tried to get you a
bigger raise, but
the ‘powers that be’
didn’t approve it.”

17. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
What else can we do … to change behaviors?
17
Better
Manager
Support:
COACHING
Create
Action Plans
That Work
Expand
Your Org’s
Perspective on
Engagement
Make Personal
Commitments

18. 18
Expand
Your Org’s
Perspective on
Engagement
Cooking 101
The Right Ingredients

19. 19
Expand
Your Org’s
Perspective on
Engagement
Engagement is like salt, spices and herbs…
… engaged employees enhance every aspect
of an organization’s livelihood.

20. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
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Lean/Six
Sigma
Promotion /
Succession Mgmt
Performance
Management
Retention
Safety
Innovation
Selection/
Hiring
Change
ManagementCHAT: How do you reinforce
the importance of engaged
employees outside of your
engagement initiative?
Leadership
Development

21. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
What else can we do … to change behaviors?
21
Better
Manager
Support:
COACHING
Create
Action Plans
That Work
Expand
Your Org’s
Perspective on
Engagement
Make Personal
Commitments

22. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
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“People don’t
leave companies,
they leave bosses!”
Make Personal
Commitments

23. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
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“If leaders want the higher levels
of performance that come with
trust and collaboration, then they
must demonstrate their trust in
others before asking for trust
from others. When it comes to
trust, leaders ante up first.“
Encouraging the Heart
Kouzes and Posner, 1999
Make Personal
Commitments

24. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
Then …create an action plan on that item, and share their
personal commitment to act or change.
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Before managers share
results with their teams,
they should review the
results to look for an item
or category that they
personally could/should
work on.
Make Personal
Commitments

25. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
Questions?

26. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
This program, 247273, has been approved for 1 (HR
(General)) recertification credit hours toward PHR,
SPHR and GPHR recertification through the HR
Certification Institute. Please be sure to note the
program ID number on your recertification application
form. For more information about certification or
recertification, please visit the HR Certification Institute
website at www.hrci.org.

27. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
Go to www.tnswebinars.com to register or to view
recordings of earlier webinars in the series!
The Recipe for Real Business
Impact
PA R T 4
August 6th

28. © TNS
Changing the Focus of Your Action Planning EffortsP A R T 3
Thank You!