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McKinsey & Company | 21SOURCE: The social enterprise

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McKinsey & Company | 21SOURCE: McKinsey expert interviews
Customer asks Account Leader for additional information about product capabilities . . .
~5-10 emails
~3 man hours
2 days round trip
~5-10 tweets/
Chatters/ Jabbers
~30 minutes
2 hours round trip
Redefine sales
team workflow

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