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By Mathew
Sweezey
@msweezey
@msweezey
ABOUT ME
Mathew Sweezey
Principal of Marketing Insights
Salesforce
Author of
•  Marketing Automation for
Dummies (2013)
•  Context Revolution (2017)
WHITE	
PAPER	
STRATEGY	
EXECUTION	
DISTRIBUTION	
FOLLOW	UP	
SOCIAL		
EMAIL	
DELIVERY	 TECHNOLOGY	 TACTICS	
CONTENT CONTENT MARKETING
WEBINAR	
SOCIAL	
POST	
BLOG	
POST	
ONE	
PAGER	
PITCH	
DECK
High and low performers use the
same tactics, but high performers
see 2x-3x the value.
“	@msweezey
High performers
New research to show what a high performer is
New research on
who
@msweezey
WHAT IS A HIGH PERFOMER
@msweezey
THOSE BUSINESSES WHO
COMPARE THEIR OVERALL
BUSINESS PERFOMRMANCE
MUCH STRONGER THAN
THEIR DIRECT COMPETITION.
HIGH PERFOMERERS HAVE BETTER OUTCOMES
@msweezey
Underperformers
19%
High performers
19%
Moderate performers
62%
are “slightly or not at all satisfied”
with the current outcomes
realized as a direct result of their
company’s marketing investment
are “extremely satisfied” with the
current outcomes realized as a
direct result of their company’s
marketing investment
are “very or moderately satisfied”
with the current outcomes
realized as a direct result of their
company’s marketing investment
EXECUTIVE BUY IN
HIGH PERFORMERS HAVE A DIFFERENT KIND OF BUY IN FROM THEIR EXECUTIVES
NUMBRER ONE TRAIT
82%OFHIGH
PERFORMERSHAVE
FULLEXECUTIVEBUYIN
@msweezey
They must buy into a new idea of
marketing. Not just that they need
more marketing.“	@msweezey
human
centered
GET PAST THE IDEA
THAT YOUR
DEMOGRAPHIC WILL
ONLY ACCEPT STIFF,
AND BORING.
TAULIA SAID
F^CK IT!	
THEY SELL TO THE CFO’S OF FORTUNE 50 COMPANIES.	
@msweezey
Compare
campaignsConversions: Taulia displayed a form at the end of
each video, both ones with humor and ones with out.
They are able to show the conversions the increase
reach is able to drive. In their case 67% of all
video’s using comedy drove a form completion at the
end of the video.
T I P S F O R E X E C S U P P O R T
Track
influence45% of all customers have watched 1 video,
a n d t h e y h av e i n f l u e n c e d o v e r
$100 million dollars in pipeline.
T I P S F O R E X E C S U P P O R T
Results:
It has driven a 28% increase in
website visits and 25% more
completed “Contact Us” forms.
@msweezey
Sidebenefit:
Taulia's marketing is 4 years old
with 12 team members. They have
had zero voluntary turn over
during that time.
@msweezey
ADVICE FROM TAULIA ON USING HUMOR
DON’T NAME YOUR FIRST
CAMAIGN “F’CK IT”	
@msweezey
budgetsThis has a ton to do with what you can do
Dollar, dollar bills, y’all
Where are high performing budgets going
@msweezey
With out executive buy in
there is no way you will
have a best in class
budget.
70%
39%
59%
39%
39%
Digital Marketing Spend
Traditional Marketing
Spend
Marketing tools and
technology
Marketing consulting
Marketing headcount
Increase in Spending
Maintain
branding
15% headcount
80% programs
5 % tech + other
2-6% GR
Average
budget
Fast
growth
25% Headcount
65% programs
10% tech + other
7-12% GR
30% headcount
60% programs
10% tech + other
13-30% PR*Gross	revenue	 *Gross	revenue	 *Projected	revenue
How to go from established
to market leader
exacttarget
Cmo, TIM KOPP
Step1:
Double the budget to pay
for new mega marketing
hits, sff & connections.
@msweezey
Results:
•  100k+ downloads.
•  Contentmarketingprogramof
theyear2012/2013-cmi
@msweezey
CNX16’Results:
5k+ marketers joined us
75k+watcheditliveonline
$200M+pipelineinfluenced
@msweezey
technologyWhat are the high performers using
All the cool toys
High
performers
use12
Toolson
average
	 @msweezey
@msweezey
56%
57%
61%
48%
49%
51%
28%
21%
18%
18%
21%
17%
12%
5%
4%
5%
11%
4%
Marketing analytics
Web personalization
Emerging technology (e.g., wearables, IoT)
Social listening tools
Marketing automation
Guided selling
Percentage who currently use extensively
High Performers
Moderate Performers
Underperformers
High performers are 19x more likely
to be able to create a single
customer view.
“	@msweezey
abm:
52% of high performers use abm,
where only 6% of
underperformers use it.
@msweezey
Webpersonalization:
57% of high performers use web
personalization, where only 5%
of underperformers use it.
@msweezey
They use ABM to change the
headline and the image to
match to different target
industries.
They use
Marketing
Automation to
nurture each
persons interest
They use high end analytics
to track the website
overall performance.
NEWOPPSWITH
1/6OF THEIR
TARGETACCOUNTS
IN5MONTHS=
$47Minpipeline
agile productionAgile is more than just a buzz word
The modern building process
Of marketers say
it takes 2-5 weeks
to create a piece
of content.
42%	
Of marketers say it
takes more than 7
weeks to create a
piece of content.
1/3	
1	hGp://www.techvalidate.com/blog/2013-content-markeXng-
research-Xme-spent-creaXng-content-2892
52%OFHIGH
PERFORMERSuseagile
methods.
@msweezey
Agile is the modern
production method.“	@msweezey
(speaking note: drop the mic here)
Agilestructure
&Agileprocess*These can operate independent of each other
Capital
oneThey went from 0 to the
10th largest bank in the us
In just 25 years. They did this
By being a tech first company.
W h at ’ s i n y o u r w a l l e t ?
Itbeganwith
anidea….....If agile works in every other department where we have waterfall like
processes could it be used in marketing as well to improve production?
BUSINESS GOAL : BE MORE ADAPTAIVE AS A CULTURE
We burned the boats, there is
no going back.“	@msweezey
Executive management at capital one on move to agile in marketing department
HowtheydiditThey created 12 pods in a team of 140 marketers. They only converted
workflows and teams which easily fit into an agile framework. This was
about 1/3 of the total 140.
They had 2 people in charge of the test who were from the IT side who were
familiar with agile and basic marketing ideas. They were there to help set
up the structure and ensure success of the program.
@msweezey
AGILEStructure	
PODS	PODS	 PODS	PODS	
SHARED	RESOURCES	
ACCOUNTABLE	EXECUTIVE	 ACCOUNTABLE	EXECUTIVE
@msweezey
PODMAKEUP	
COPY	
WRITER	
ART	
DIRECTOR	
COODINATOR	
GRAPHIC	
ARTIST	
BUSINESS	ANALYST	/	DATA	ANALYST		
PRODUCT	OWNER	/	PRODUCT	MANAGER
@msweezey
AGILEPROCESS	
1.  BUSINESS GOAL – AE
2.  OUTLINE THE PLAN - PM/PO
3.  PUT ON BACKLOG – PM/PO
4.  BREAK UP TASKS / SET COMMITS- POD
5.  FINISH Sprint DO ‘RETROSPECTIVE’ – POD
6.  Constantly MEASURE – BA
7.  RE SET BACKLOG BASED ON DATA – BA/PO
WANT	TO	READ	MORE	ON	AGILE	PROCESS:		
hGp://www.slideshare.net/MathewSweezey/the-x-factor-the-
secret-to-beGer-content-markeXng
IT FUNDAMENTALY CHANGED THE
WAY WE GO TO MARKET.“	@msweezey
HIGHEST OUTPUT PER UNIT OF WORK / CHANGED HOW THEY THINK & ACT / BETTER OUTCOMES
TacticsAgile is more than just a buzz word
The modern building process
social
media
marketing
This is how to use
social to smash it
and drive serious
lead gen.
Organic reach on social
media is 2-4%. This is
because they are now a
pay to play model. $$	
@msweezey
Volvo Construction
dealers sell $100
million dollars
worth of new and
used equipment each
yearwith Facebook.
@msweezey
PaidSOCIAL+email	
YOUR	EMAIL	
DATABASE		
UPLOAD	TO	
FACEBOOK/
TWITTER	
DISPLAY	ADS	
TO	THOSE	
EMAILS	+	
LOOK-A-LIKES
WHEN A SOCIAL AD AND EMAIL ARE
BOTH SENT TO A PERSON THE TOTAL
NET EFFECT IS A 22% INCREASE IN
ENGAGEMENT OVER EITHER BY
THEMSELVES
22	
@msweezey
P E R C E N T
Dynamic
Content
Delivery
THIS IS ONE OF THE
BEST WAYS TO
INCREASE
ENGAGEMENT WITH
OUT CREATING MORE
CONTENT.
We looked at 1 million
visitor sessions across
hundreds of sites, the
Average page views per
session
1.7	
@msweezey
Zero click site
DEMANDBASE SAW LEAD FLOW
INCRASE BY 400% WHEN THEY
DYNAMICALLY CHANED THE
CONTENT BASED ON IP
ADDRESSES OF VISITORS.
@msweezey
NURTURING
IS’NTEMAIL
MARKETING
THIS IS ONE OF THE
BEST WAYS TO
INCREASE
ENGAGEMENT WITH
OUT CREATING MORE
CONTENT.
INCREASED
Leadflow
BY16x
@msweezey
LEAD GEN NURTURING’S REAL GOAL
MOVE TO NEXT STAGE	
Y O U C A N ’ T M A K E S O M E O N E B E S A L E S R E A D Y	
@msweezey
Example	
The first call to
action is relevant to
them at the moment.
Secondary call to
action is for the
next stage in the
buying cycle. 	
John, 

I thought you’d like these 10 tips on nurturing. It was written by
Trulia, one of our clients. 

Also if you’re looking for some research reports on marketing
automation here’s the Gartner Magic Quadrant. 

Best, 

Mathew 



@msweezey
modern email Design
STOP HTML	
It doesn’t belong in nurturing emails, and let me prove to you why	
@msweezey
Our job isn’t to be pretty. It’s
to be effective.“	@msweezey
RICHTEXT isauthentic	
I can not hand code HTML
and never have. So if I sign
an email which is fully
formatted HTML it’s
obviously an automated
email.
RICH TEXT is how humans
write emails to each other.
Short, to the point, and with
out formatting.
John, 

I didn’t know if you follow @jaybaer. He’s talking a lot about
content these days. Check him out!

best, 

Mat



@msweezey
15th largest bank
In the UNITED STATES
DID A SIDE BY SIDE
with HTML v RICH ->
INCREASED
ENGAGEMENT
BY4x
@msweezey
Outside
Thecontent
box
THIS IS ONE OF THE
BEST WAYS TO
INCREASE
ENGAGEMENT WITH
OUT CREATING MORE
CONTENT.
@msweezey
Help	them	
grow	their	
network.	This	
is	one	of	the	
things	they	
find	value	in.
conclusions•  Get your executive team to buy into the new idea of marketing, or find a new job.
•  Creating a better team with agile work flows, and creative freedom will keep your
best people.
•  Agile is the only way to keep up with the content demands of the modern
marketing world.
•  You don’t have a content problem, you have a distribution problem.
•  Tactics are more than just channels.
•  Be human at all costs. Your customers demand it.
@msweezey
Mathew sweezey
THANKYOU

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