Presentation slides from UX Camp Europe 2016 — a report on how design in UK Gov developed, how designers work and why there are 400 designers, but no one being a UX designer.
7. We’re a centre of excellence in digital,
technology and data, collaborating with
departments to help them with their own
transformation.
GDS@Martin_Jordan
15. There has been a reinvention of the Internet
and the behaviour of users in the last few years.
Digital services are now more agile, open and
cheaper. To take advantage of these changes,
government needs to move to a ‘service
culture’, putting the needs of citizens ahead of
those of departments. ”
GDS@Martin_Jordan
“
48. GDS@Martin_Jordan
More on the different types of design in Government:
http://designnotes.blog.gov.uk/2016/04/22/the-different-types-of-design-in-government
74. GDS
The vision of e-government is to enable
information and communication processes,
and transactions between politics,
administration, citizens and businesses at any
place, any time and through any medium – and
to be fast, simple, safe and cheap.”
– Digitale Agenda 2020, German government
@Martin_Jordan
“
78. Map the ideal flow for one of the following
transactional services:
• Check penalty points as a driver
• Renew passport
• Get fishing licence
• Check child benefits
GDS@Martin_Jordan
81. 1. Put users first – at all times, all together
2. Be as open as possible, it makes things better
3. Do the hard work to make it simple
GDS@Martin_Jordan