Mark Trivett is seeking a marketing position that utilizes his 10+ years of customer service experience. He has qualifications in sales, account management, social media marketing, and leadership. His experience includes roles in marketing, retail management, telemarketing, and corrections. He has a background in law enforcement as a police explorer and computer skills in Microsoft Office, website management, and social media platforms.

1. Mark David Trivett
Marketing Specialist
(205) 478-9772 - mtrivett1987@gmail.com - 1129 King Arthur Court, Alabaster, AL 35007
OBJECTIVE
To secure a challenging position within an organization that will effectively utilize my
professional experience and background that has the potential to result in mutual growth and
success.
QUALIFICATIONS
 Provided excellent customer service for over 10 years
 Efficient organizational skills & time management
 Accurate cash handling skills
 Quality leadership and people management to include training of others and proven
communication skills
 Problem solving of accounts management for new and existing accounts
 Lead generations for new sales
 Successful sales & closing experience
 Consciences security and safety procedures
COMPUTER SKILLS
 Website management
 Social media: Facebook, Linked
In
 Office software: Outlook, Word,
Power Point, Excel
 Operating systems: Windows
and MAC
EXPERIENCE
Major Account Manager / Digital Account Executive April 2014 - August 2016
YP Marketing Solutions, Birmingham, AL
Promotion included responsibility of the sale and service of an existing advertising book
of businesses in a specific territory. Focused on the growth and renewal of new and existing
customers. Coordinated services and operational resources to ensure high quality fulfillment
as well as customer satisfaction.
Began employment with B2B Telesales and marketing consulting, program creation and
program proposing. Managed marketing accounts and handled light customer service issues.

2. Assistant Manager - Lead August 2013 - April 2014
Kangaroo Express, Birmingham, AL
Continuously provided excellent customer service while keeping the facility stocked and
clean. Utilized tools such as POS systems, planograms, and computer software. Managed
over five employees simultaneously at any given time. Responsible for the inventory and
purchasing of products, setting up displays, completing daily paperwork, completing daily
cash handling to include bank deposits, and performed required daily equipment maintenance
as needed.
Sales Manager - Internet March 2013 - July 2013
Serra Honda, Sylacauga, AL
Website management of internet auto sales to include: lead generation, telephone
consulting, appointment setting, digital and some print advertising responsibilities
Operations Counselor January 2012 - July 2012
Alabama Therapeutic Education Facility (CEC), Columbiana, AL
Security correctional officer in a therapeutic prison environment working with inmates
coordinating movements during meals, recreation time inside and outside, educational
classes, house meetings among other times. Responsible for the controlled security and
safety of the assigned unit.
Telemarketer April 2011 - January 2012
Public Safety, Inc., Hoover, AL
Successfully operated phone system for out bound calls soliciting donations on behalf of
the Alabama Sheriffs Association.
EDUCATION
University of Montevallo - Montevallo, AL
Management Information Systems.
Thompson High School - Alabaster, AL
Awards received in Mathematics and Chemistry
ADDITIONAL QUALIFICATIONS
 Law Enforcement training and service as a Police Explorer in the Helena Police
Department for 2.5 years
 Organized and supervised special events and functions as well as supervised new
recruits within the police explorer organization
 Officially trained with the D.E.A. and F.B.I. for two weeks while serving as a police
explorer
 National Award in Emergency Field First Aid received in 2005