Marco Gianotten
5 SlideShares 85 Followers 349 Folgens
Personal Information
Unternehmen/Arbeitsplatz
Amsterdam Area, Netherlands Netherlands
Beruf
CEO Giarte
Branche
Technology / Software / Internet
Webseite
http://outsourcingperformance.nl/categorie/visie-en-inzicht/blog/
Info
Does SLA stand for Service Level Agreement of Secrets Lies and Assumptions? I want IT organizations to be more successful by managing on outcomes and impact. In IT management and especially outsourcing governance we manage too much with inside-out metrics, like on technology items. My drive is to help CIOs to be real leaders. Specialties: Workshops, search, IT strategy, SLA innovation, trends impact analysis, presentations, boardroom sessions
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sla user experience outsourcing customer experience collaboration kpi xla user satisfaction cio workshop contracts deliverables simplification ui cmmi itil helpdesk ux big data it debt technology debt ict business model
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IT debt and business competitiveness by marco gianotten

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Dokumente

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I'm a Chief Experience Officer - Giarte

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Personal Information
Unternehmen/Arbeitsplatz
Amsterdam Area, Netherlands Netherlands
Beruf
CEO Giarte
Branche
Technology / Software / Internet
Webseite
http://outsourcingperformance.nl/categorie/visie-en-inzicht/blog/
Info
Does SLA stand for Service Level Agreement of Secrets Lies and Assumptions? I want IT organizations to be more successful by managing on outcomes and impact. In IT management and especially outsourcing governance we manage too much with inside-out metrics, like on technology items. My drive is to help CIOs to be real leaders. Specialties: Workshops, search, IT strategy, SLA innovation, trends impact analysis, presentations, boardroom sessions
Tags
sla user experience outsourcing customer experience collaboration kpi xla user satisfaction cio workshop contracts deliverables simplification ui cmmi itil helpdesk ux big data it debt technology debt ict business model
Mehr anzeigen