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DevOps-as-a-Service (DaaS)
Values
DevOps-as-a-Service (DaaS) Values Copyright © 2021 by Marc Hornbeek All rights reserved.
DevOps Business Values Are Well Proven
Reported by Well-Accepted DORA Research – State of DevOps
Business Agility – Dramatically reduced Lead Time, faster Release Frequency
Quality – Fewer failed deployments
Reliability – Faster time to restore service
Availability – when coupled with SRE practices
Human benefits - Team satisfaction, collaborative culture
Improved compliance, security and governance
And by numerous ROI cases– based on Cost Savings
What is the value of DevOps-as-a-Service (DaaS) and how do you measure it?
DevOps-as-a-Service (DaaS) Blueprint
DaaS User Portal,
APIs
App-Dev Users
Business DaaS Teams
Access
Security
Management Services
• Service Catalog
• Issues and Change Requests
• SLOs, SLIs
• Governance Policies-as-Code
• Experience Monitoring
• Automated tasks
User Services
• Repos for Code, Artifacts and a
Data
• CI/CD Pipelines and Sandboxes
• Test Data, Configuration
• Templates , Guides, Training
Resources – App Stack, Compute,
Storage, Networking, Tools
Services
Layer
Configuration Management - Infra-
as-code, topology data
DaaS Team Portal,
APIs
Services Access
Layer
Stakeholders
Resources
Layer
DevOps-as-a-Service (DaaS) Values
Business Values
• ROI based on tracking cost
savings relative to a
benchmark comparing prior
non DaaS., trend cost per
developer and per release
• SLO agility of services - Lead
time for changes,
and Frequency of releases
• SLO Reliability of services –
Change Failure Rate, Time to
Restore services
• SLO Governance Compliance
and Security
App-Dev User Values
• SLO availability of DaaS,
SLIs depend on service
components and
architecture
• .SLO service response
time
• SLO experience scores
• SLO change request
response time
DaaS Team Values
• SLO Scope of applications -
# apps supported, # users
per month
• SLO # requests served per
month
• SLO critical events per
month
Example SLOs that represent value for stakeholders.
DevOps-as-a-Service (DaaS) SLO/SLI Development
Monitor Progress, Performance and implement continuous improvements
Define Roles, Policies and
Playbooks, and RACIs
Implement MVP Expand to other apps
Identify instrumentation, telemetry and analysis
requirements for each SLI
Design agents, communication,
analyzers, alerts and dashboards
Define SLIs
Decompose the service to identify the source of data
that are important indicators
What are the elements of the service that each class of
stakeholders value the most?
Define SLOs
Pick a service, Appoint an SLO/SLI metrics team

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DevOps as-a-Service (DaaS) value

  • 1. DevOps-as-a-Service (DaaS) Values DevOps-as-a-Service (DaaS) Values Copyright © 2021 by Marc Hornbeek All rights reserved.
  • 2. DevOps Business Values Are Well Proven Reported by Well-Accepted DORA Research – State of DevOps Business Agility – Dramatically reduced Lead Time, faster Release Frequency Quality – Fewer failed deployments Reliability – Faster time to restore service Availability – when coupled with SRE practices Human benefits - Team satisfaction, collaborative culture Improved compliance, security and governance And by numerous ROI cases– based on Cost Savings What is the value of DevOps-as-a-Service (DaaS) and how do you measure it?
  • 3. DevOps-as-a-Service (DaaS) Blueprint DaaS User Portal, APIs App-Dev Users Business DaaS Teams Access Security Management Services • Service Catalog • Issues and Change Requests • SLOs, SLIs • Governance Policies-as-Code • Experience Monitoring • Automated tasks User Services • Repos for Code, Artifacts and a Data • CI/CD Pipelines and Sandboxes • Test Data, Configuration • Templates , Guides, Training Resources – App Stack, Compute, Storage, Networking, Tools Services Layer Configuration Management - Infra- as-code, topology data DaaS Team Portal, APIs Services Access Layer Stakeholders Resources Layer
  • 4. DevOps-as-a-Service (DaaS) Values Business Values • ROI based on tracking cost savings relative to a benchmark comparing prior non DaaS., trend cost per developer and per release • SLO agility of services - Lead time for changes, and Frequency of releases • SLO Reliability of services – Change Failure Rate, Time to Restore services • SLO Governance Compliance and Security App-Dev User Values • SLO availability of DaaS, SLIs depend on service components and architecture • .SLO service response time • SLO experience scores • SLO change request response time DaaS Team Values • SLO Scope of applications - # apps supported, # users per month • SLO # requests served per month • SLO critical events per month Example SLOs that represent value for stakeholders.
  • 5. DevOps-as-a-Service (DaaS) SLO/SLI Development Monitor Progress, Performance and implement continuous improvements Define Roles, Policies and Playbooks, and RACIs Implement MVP Expand to other apps Identify instrumentation, telemetry and analysis requirements for each SLI Design agents, communication, analyzers, alerts and dashboards Define SLIs Decompose the service to identify the source of data that are important indicators What are the elements of the service that each class of stakeholders value the most? Define SLOs Pick a service, Appoint an SLO/SLI metrics team