Malek Ghazo

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VISION: To Become a Leading Navigator Towards Innovative Sustainable Development. --------------------------------------------------------------------------------------------------------------------------------------------- MISSION: --> Lead & coach interested organziations in their journey towards organizational sustainable excellence. --> Ensure effective implementation for excellence criteria towards excellence in customer service. --> Lead interested organizations in their internal business development to approach the most effective strategic planning and management. --> Provide interested organziations with required skills and knowledge to become self dependent in their innovative ...

operational excellence organizational excellence excellence change management project management students education and training education higher education teaching process excellence customer experience human resources customer relationship management performance internet of things analytics big data customer service competition university management process management bpm training roi employee engagement employee involvement employee empowerment leadership development social responcibility leadership

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Malek Ghazo

13 Elements of a Good KPI

What is next for IoT and IIoT

16 Design Rules To Break In 2016

How To Make Influencer Marketing Your Top Performing Channel in 2016

Mapping the customer experience: innovate using customer experience journey maps

How to kickstart a culture of non-stop innovation

Customer Experience Workshop

TGI Friday's service encounter 03-07-13