1. Malcolm McCay
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Malcolm McCay
Profile:
Malcolm has more than 30 years of successful leadership and delivery in management consulting,
programme and project management, and corporate management in NZ and overseas. He
provides programme and project leadership for clients' end-to-end business change and solution
delivery. He was a specialist financial services sector management consultant based in London for
nearly twenty years. In recent years, his industry experience has included public sector,
healthcare, media, engineering and managed services. He has held senior corporate roles at CSC
(UK) and Atos Origin International, two of the largest IT services and systems integration
companies in the world.
He thrives on delivering major business change in complex and challenging conditions. He cares
deeply about results. He has a highly collaborative and plain speaking style. He is meticulous at
ensuring that the results delivered are fully consisent with the goals and strategies of an
organisation, speaking up and taking action when he finds inconsistencies.
He engages ably, easily and professionally with a broad range of stakeholders and works with
clients, suppliers and customers successfully to deliver significant change initiatives across in a
range of industries.
He is a trained and experienced practitioner in programme and project management and business
transformation methodologies, as used globally by PwC and KPMG management consultancies. In
recent years he has led and worked in project environments that have been Prince2 and MSP
compliant and have followed Agile techniques.
Key skills:
 Programme & project management
 Stakeholder management and communications
 End-to-end project delivery
 Business change management
 Project governance and organisation
 Merger & acquisition integration
 IT strategy & architecture
Industry expertise:
 Financial Services
 Healthcare
 Public Sector
Personal details:
New Zealand and Irish citizen
Date of Birth: 22 May 1961
Home address: 7E Atkin Ave
Mission Bay
Auckland 1071
Contact details: Tel. +64 (0)9 521 1861
Mob. +64 (0)27 511 6553
mailto:malcolm.mccay@hotmail.com

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Career history
2016-2014 Order of St John, Programme Manager,
Clinical Operations
Responsible for designing and leading an integrated portfolio of major change initiatives and
projects for St John’s ambulance, clinical and emergency communications operations, including:
 End-to-end responsibility for constructing and relocating St John’s (24*7*365) Auckland 111
emergency control centre including a new training facility, which project was completed on
time, under budget and without service interruption;
 Setting up the 111 Clinical Hub, introducing clinical telephone advice and nursing triage for
lower acuity cases, conducting the initial twelve month proof of concept across the greater
Auckland region and preparing the national roll-out change management and communications
plan.
 Introducing new processes and technologies for the electronic capture of patient and clinical
information, ambulance dispatch and exchanging of data with healthcare partners, that have
been implemented successfully throughout the national frontline ambulance fleet;
 Expanding the three Clinical Control Centres around the country, delivering upgraded facilities,
equipment and technologies, to improve the performance, reliability and resilience of the
national ambulance service’s critical emergency systems;
2011-2014 PricewaterhouseCoopers NZ
Advisory Services,
Associate Director
Delivering senior management consultancy and change leadership services to major clients
around New Zealand, including:
 Interim CIO, Order of St John, led the national ambulance service’s ICT and enterprise PMO
functions for more than four months between permanent appointees.
 Programme management consultant, Immigration NZ, prepared and delivered the
programme management plan for the delivery phases of Vision 2015, a major in-flight
programme for the automation of visa services.
 Management consultant, Ministry of Justice, (in three weeks) prepared and delivered the
government procurement RFP for Family Dispute Resolution services for the Ministry’s Family
Courts change programme.
 Project manager, Ministry of Justice, led the recovery, stabilisation and delivery of a rostering &
scheduling project for district courts.
 Programme manager, Yellow Pages, planned and mobilised the business transformation
programme for New Zealand’s premier directory & media services company.
 Interim CIO, Southern Response, managed the technology aspects of separating and
establishing the earthquake claims division of a major insurance company as a government-
owned company and delivered the organisation into independent operations without any
disruption for the customers.
April 2011 Re-emigrated to New Zealand
2009-2011 CSC UK, Global Business Solution,
(Global managed services and system
integrator)
Operations Manager - Solutions
Responsible for organising, managing and deploying a team of more than 40 Solution Directors
and 350 solution architects for CSC’s UK and EMEA North practices covering Solution Architecture,
Infrastructure Performance, Applications Integration & Systems Integration, and Security.

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2009 Technip S.A.
(Global engineering and construction)
Independent contractor
Providing programme management leadership services to set-up programme planning,
management and governance for a new global ERP programme.
2007-2008 Bluerock Consulting Ltd, London,
(Specialist financial sector consultancy)
Principal
Delivering senior management consultancy and change leadership services to major clients in the
UK and Europe, including:
 Led the audit review of a run-away global ERP project for Technip S.A., a leading engineering
& construction company, based in France, with global operations.
 Project manager for derivatives modelling, compliance and trade capture solution for
Scottish Widows Investment Partners, the investment management arm of one of the UK’s
largest banking and insurance groups;
 Advised a Middle Eastern systems integrator on platform requirements, supporting processes
and delivery strategy for the core banking platform for Al-Inma Bank, a start-up Islamic retail
bank.
2004-2007 Atos Origin International S.A and
Atos Origin UK Ltd
(Global managed services and system
integrator)
Corporate management roles
Worked on the M&A team for Atos Origin’s acquisition of Sema Consulting, expanding the Group
to more than 45,000 people in 40 countries, then moved from consultancy into corporate roles in
the expanded organisation, including:
 As management team member for Atos Origin UK Systems Integration, was responsible for
organising and delivering an extensive corporate transformation and restructuring initiative.
 As Head of Resource Management for Atos Origin UK Systems Integration, was responsible for
the strategic and operational deployment of nearly 2,500 client-facing staff and contractors.
 As Group Vice President – Global IT, established a new global IT division and conceived,
designed and deployed an integrated global IT strategy and architecture across the Group that
included global and international tools and business processes addressing HR management, ERP,
global collaborative working, knowledge management and resource management.
 As a M&A team member, led development of the IT Transitional Services Agreement in the
M&A team for Atos Origin’s acquisition of Sema businesses, covering 40+ countries and bringing
in 22,000 additional people.
1987-2004 Atos KPMG Consulting and (until 2002)
KPMG Management Consulting, London
(Financial Sector Group)
Management consultant
As a management consultant, led and advised clients’ change initiatives throughout the UK, Europe
and the Middle East including:
 Developed IT strategy and architecture, core banking systems requirements, and options for
Arab National Bank, a major retail and commercial bank in Saudi Arabia.
 Led business development for KPMG Consulting UK’s financial sector offerings across Central
and Eastern Europe, based in Poland.
 Led the bid, design and mobilisation phases of a major business transformation programme for
the credit card division of Lloyds TSB Bank in the UK.
 Was programme manager responsible for delivering a portfolio of business-critical projects
within the Royal Bank of Scotland acquisition integration programme of NatWest Bank.
 Delivered end-to-end advisory and delivery services for Banca Agricola S.A., the second largest

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commercial bank in Romania, from conducting the original operational audit to designing and
delivering the new operating models and enabling technologies. Over the course of more than
seven years’ collaboration, the bank progressed from almost wholly manual operations to
online, real-time branch and electronic banking throughout their national operations.
 Integration manager for the implementation of a rules-driven financial business architecture for
ING Merchant Bank in London;
 Managed IT strategy and architecture definition for several UK retail bank’s including NatWest
Bank and Coutts & Co.
 Led the acquisition and set-up of emergency investment management and investment
accounting solutions for Kuwait Investment Authority consequent upon the Iraqi occupation
and complete loss of their financial records.
 Project managed the successful implementation of new information delivery systems for global
investment fund managers, Kuwait Investment Office in London.
July 1987 Emigrated to United Kingdom
1984-1987 Bank of New Zealand Senior Development Analyst
Lead BNZ analyst for Current Accounts & Lending products for the Banking Redevelopment project,
working with Databank’s and the three competitor trading banks’ representatives.
1978-1984 Bank of New Zealand Bank officer
Branch banking, particularly securities and lending at Panmure and Howick branches.