3. Communication
Tone of Voice
Body Language
Spoken
Words
= 7% Verbal + 93% Non Verbal
Non Verbal (93%) = 55% BD + 38% Tonality
Source : Albert Mehrabian Study
?
6. See the world thru the eyes of Sales Person
Walk few miles in their shoes
2
“Spend a “day in the life “ of Sales person”
7. 3
Pick a document Any thing to read, At least 2 pages
1. Read your document through silently first,
2. then read it loud in your normal speaking voice
3. Now read it a third time, recording your voice& play
4. Throw the paper & do it
Learn by Doing
(Twice in a Week)
“Speak UR self Daily in front of Mmirror ”
8.
9. Watch how people speak
Watch how they emphasize certain words
Notice the emotion in speech
4
“Listen to the Music of ENGLISH”
10. Weekly 60 to 90 mins - Run like a Factory
Launch in your Campus
5
11. Remember the aim:
Your Improvement ; No need for
excuses
Evaluate the message when you are
emotionally neutral
Try to discover your self ?
6
“Be a Good Listener & Receiving Feedback ( Mostly -ve)”