Materials from a guest lecture I recently gave at the TU/Delft Industrial Design Engineering department. I really enjoyed teaching a new of way of thinking in services, from the perspective of things. Thanks to Prof. Elisa Giaccardi and
Iohanna Nicenboim for inviting me.
1. Thing-centered design and
the design of services
Majid Iqbal
Special Advisor, RVO.NL
Ministry of Economic Affairs & Climate
22/11/17 guest lecture at the TU/Delft
Industrial Design Engineering
Department
3. To understand something is not to be able to define it or describe it.
Instead, taking something that we think we already know and making
it unknown thrills us afresh with its reality and deepens our
understanding of it.
~ Kenya Hara
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19. PRACTICE EXERCISE 2
Think of your own experience through public transportation.
What are all the things you noticed? What sort of arrangements
were they in? Model this arrangements to form pairs. They join all
these pairs to visualize the larger configuration.
24. That was quick!
Notice how with just a few
rules you were able to quickly
model a complex system?
How easy was it to build on
each others’ configurations?
29. A complex system that works is invariably
found to have evolved from a simple
system that worked.
A complex system designed from scratch
never works and cannot be patched up to
make it work. You have to start over with a
working simple system.
~ John Gall
Systemantics: How Systems Really Work and How They Fail, John Gall, 1975
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