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The Update




Twitter: HP_Dalen



© 2012 IBM Corporation
Disclaimer

IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal
without notice at IBM’s sole discretion.

Information regarding potential future products is intended to outline our general product direction
and it should not be relied on in making a purchasing decision.

The information mentioned regarding potential future products is not a commitment, promise, or
legal obligation to deliver any material, code or functionality. Information about potential future
products may not be incorporated into any contract. The development, release, and timing of any
future features or functionality described for our products remains at our sole discretion.




                                                                                                |   © 2012 IBM Corporation


                                                                                            2
Agenda


■   10:30 – 11:15: IBM Connections Next
■   11:15 – 11:30: Pause
■   11:30 – 12:15: IBM Lotus Notes
■   12:15 – 13:00: Frokost
■   13:00 – 14:00: IBM SmartCloud
■   14:00 – 14:45: IBM Unified Communications and mobile
■   14:45 – 15:00: Pause
■   15:00 – 15:30: Opsamling




                                                               |   © 2012 IBM Corporation


                                                           3
Alistair Rennie, GM ICS, opens Lotusphere 2012




                                                       “The
                                                  integration of
                                                   the business
                                                 processes with
                                                   the 'world of
                                                  collaboration'
                                                 requires Social
                                                     Business
                                                  technologies.
                                                     IBM can
                                                  deliver now!”


                                                      |   © 2012 IBM Corporation


                                                  4
Product releases 2012: In short


■   “Mobile first”. Mobility, mobility, mobility
■   Lotus Notes and Domino 8.5.4, with optional Social Edition feature back
■   IBM Websphere Portal and IBM Web Content Management v. 8
■   IBM Forms “Nitro”
■   IBM Connections Next. Introducing: Social Mail (E-mail re-invented)
■   IBM SmartCloud for Social Business (aka LotusLive, re-branded)
■   IBM Docs. Office productivity suite, cloud or on premise




                                                                                  |   © 2012 IBM Corporation


                                                                              5
The key elements of the ICS strategy



■   Mobility – all Platforms

■   Beautiful - “One UI” across all services components

■   Integrated – based on Open Standards and beyond IBM

■   Social – IBM is the leading provider

■   Smart – Business Analytics is the differentiator

                                                              |   © 2012 IBM Corporation


                                                          6
The ICS Strategy ...
                                               Embedded Apps
Consumable information flow                    simplify the way work
                                               gets done




 Recommended video: http://bit.ly/GBqBZY

                                           Designs subject to change
                                                                       |   © 2012 IBM Corporation
The ICS Strategy

Moving from sending to sharing   Optimized for Mobile Access




                                                  Designs subject to change
                                                                  |   © 2012 IBM Corporation
The strategic agenda


■   The principles of a “Social Business”
■   The foundations of a Social Business platform




                                                        |   © 2012 IBM Corporation


                                                    9
Technology is dramatically changing the way we live




  How I Buy                                              How I Work
  Interacting with peers                                 Collaborating from
  and engaging with the                                  anywhere at any time.
  company.




                           How I Create
                           Tapping into a wide variety
                           of insight and expertise.



                                                                            |    © 2012 IBM Corporation
People are empowered like never before
  Find and share                                       Rise of social networking    Bringing social tools
  information instantly                                and mobile devices           into the enterprise




• 200 million tweets sent                              • Social networking         • 37% of US IT workers are
  via Twitter each day                                   accounts for 22% of all     using technology they
• More than 7 billion pieces                             online time                 master first at home,
  of content shared each                               • Smartphone and tablet       then bring to work
  week on Facebook                                       shipments now outpace     • 64% of GenY download
                                                         PCs                         unauthorized applications
                                                                                     at least once a week
                                                                                     to get their job done
 Source: Facebook, 2011
 Source: Nielsenwire, 6/1/2010, Morgan Stanley
 Source: Forrester: Forrsights Workforce Survey 2011

                                                                                                        |   © 2012 IBM Corporation
A social business optimizes interactions among people
to gain a competitive advantage
By removing barriers, a social business allows people to apply expertise and
insights that improve and accelerate results across business functions:


                  Workforce      Customer Care        Product and
                 Optimization     and Insight      Service Innovation




                                                                               |   © 2012 IBM Corporation
New Goals of a Social Business




                                 |   © 2012 IBM Corporation
Social Business solutions are built on a core enabling set of capabilities that
transform how businesses engage with people and harness social intelligence
    Reach people where                                         Enable people to
    they live and work                                         engage productively
                                                               in a business context
    Connect through identities on
    consumer, b2b, and corporate                               Develop personal insights and
    social networks                                            social intelligence
    Communicate on the associated                              Facilitate emergent processes
    channels




    Monitor and analyze                                        Act on insights for
    social data to discover                                    business advantage
    new business insights
                                                               Integrate social capabilities into
    Analyze identities, social graphs,                         the enterprise in order to act
    communication channels, and                                on new opportunities, make
    social content                                             better decisions, optimize
                                                               processes in real time, and
    Identify opportunities, problems,                          govern and manage risk
    solutions, valuations, etc.


                                                                                   |   © 2012 IBM Corporation
The Technical View
Access
Points

                                                                                                              and more ...




               Services could include; Mail,       Services could include; web
               presence awareness, meetings,       document editing, collaborative     Services could include; real-time
               collaborative document editing, &   authoring, shared files / folders   sentiment analysis, web analytics,
               more.                               & more.                             smart filtering & more.
Social
business
capabilities




Delivery
models


                                                                                                                            |   © 2012 IBM Corporation
The tools should
match the goals ...




                   |   © 2012 IBM Corporation
The Strategic Agenda

■   The principles of a “Social Business”
■   The foundations of a Social Business platform




                                                         |   © 2012 IBM Corporation


                                                    17
Social Collaboration Services … today in IBM Connections
                                                                Blogs*
                                                                Present news or ideas
     Profile                                                    Wikis*
     Find the people you need
                                                                Document best practices

      Microblogging                                             Forums
      Communicate inside your network                           Exchange ideas with, and benefit from the
                                                                expertise of others
                                                                Activities*
                                                                Organize tasks and jointly resolve them in
     Communities                                                your team
     Work in a secure environment with people                   Bookmarks*
     who share common roles and expertise or
                                                                Save, share, and discover bookmarks
     tasks
                                                                Ideation Blog
                                                                Create ideas and leverage the crowd to
                                                                develop them
     Homepage                                                   Media Library
     See what's happening across your social                    Add sizzle by sharing rich media like Photos
     network                                                    and Videos
                                                                Files*
     Social Analytics                                           Post, share, and discover documents,
     Discover who and what you don’t know via                   presentations, images, and more
     recommendations                                            Content Mgmt. Integration
                                                                Securely manage and collaborate on business
            * inside of Communities and/or for individual use   documents, e.g. in FileNet, Quickr, © 2012 IBM Corporation
                                                                                                    ..
                                                                                                  |
Open Standards
become the critical success factor for the 'Workplace of the Future'


 ■   Activity Streams: Collection of all Events from all
     Sources at one single place
 ■   OpenSocial Gadgets: embedded apps make it a
     new, very productive experience to get work
     done
 ■   Loosely coupled, Web-centric Architecture
 ■   Integration via open APIs and with the help of the
     Social Business Toolkit
 ■   No One-Vendor Lock-in: It is all based on open
     standards



     HTML5                    ARIA                 SAML

                                                                            |   © 2012 IBM Corporation


                                                                       19
Unprecedented Integration based on open Standards
The Activity Stream in IBM Connections Next



                                                 The "Update“ Activity Stream
                                                 (potentially) collects all Events
                                                 from all systems




                                                                         Designs subject to change
   Connections           Mobile               iNotes                 Notes               Portal 2012 IBM Corporation
                                                                                           | ©


                                                                                        20
Unprecedented Integration based on open Standards
Embedded Apps in IBM Connections Next




                             Click in the line … and the
                             embedded app appears
                             and gives all the
                             information needed to close
                             the expected actions




                                                           Designs subject to © 2012 IBM Corporation
                                                                            |
                                                                              change
                                                                              21
Unprecedented Integration based on open Standards
The new ShareBox




                                         Designs subject to © 2012 IBM Corporation
                                                          |
                                                            change
Social “enabled” Business Apps

Information in the
overall context: all
remains connected
In the e-mail view of
“Social Updates”, Mail and
Calendar can be accessed
in the Social Context




                                                                          Designs subject to change

    “Very soon, you won't be able to see email and social networking separate.
    Email will not die, it will in fact have more flavour and will be more integrated."
                                              -- Neha Gupta, Senior Research Analyst, Gartner© 2012 IBM Corporation
                                                                                           |


                                                                                               23
Social Mail
… Mail in Context of Social (Connections Mail)




                                Social Mail




                                              Designs subject to change        |   © 2012 IBM Corporation


                                                                          24
Social Mail
… Mail & Calendar in Context of Social (Connections Mail)



                                            Social Calendar




                                             Designs subject to change        |   © 2012 IBM Corporation


                                                                         25
Mobile: the broadest offering on the market today


■   Device-dependent interfaces for all major
    mobile devices and collaboration services
    - Smartphones and Tablets
     ●     Apple®, Android, BlackBerry®, Nokia
■   Secure solutions for businesses - as a
    basis for BYOD approaches
     ●     Secure Mail/PIM: Traveler
     ●     VPN: Mobile Connect
     ●     Device Mgmt: Tivoli Endpoint Manager
■   Evolution of mobile apps involving
    embedded OpenSocial apps to offer
    mobile Social Business Solutions




    BYOD = Bring your own Device
                                                         |   © 2012 IBM Corporation


                                                    26
2011 was the year of IBM's mobile apps


                                21 Collaboration Apps

                                44 new Releases




                                                             |   © 2012 IBM Corporation


                                                        27
Mobile: 2012 – we will extend the lead
Planned for 2012 (examples)

■   Traveler Social Edition
      ●   High Availability
      ●   New Android™ Tablet E-Mail UI
      ●   To do
      ●   Windows® Phone (Nokia, HTC) (Beta 1H12)
■   Connections
      ●   Activity Streams
      ●   Improved UI for Files/Profiles
      ●   Partial/Full Wipe
      ●   Mobile Social Reader
■   Sametime mobile Meeting Apps
      ●   Integration of Connections, Traveler & Sametime
■   Tivoli® Endpoint Manager Integration
■   New development opptions with WorkLight
■   Tools for Mobile Apps                                   |   © 2012 IBM Corporation
Desktop: Lotus Notes Social Edition – Homepage




                                                 |   © 2012 IBM Corporation
Desktop: Lotus Notes Social Edition - E-Mail



                                         ■   Click on URLs in edit mode
                                         ■   Categorize inbox by date
                                             (“Today”, “Yesterday”, “Last
                                             Week”)
                                         ■   Single click
                                             mail/calendar/contacts
                                         ■   Rolling calendar view (additive
                                             weeks)
                                         ■   Weekly planner view
                                         ■   Cocoa Mac Support
                                         ■   SAML support (1.1 and 2.0)
                                         ■   SHA-2 support for S/MIME
                                         ■   OAuth credential store
                                         ■   Database Management Tool
                                               ●   All-in-one performance of
                                                   database maintenance tasks: e.g.
                                                   compact, index updates, etc.

                                                                   |   © 2012 IBM Corporation
(Planned) Social Dashboard for Tablets




                                         |   © 2012 IBM Corporation
Understand what's going on – Social Analytics
Collaborate on a set of objectives and insights, find the right experts and drive actions




                                                                                       |   © 2012 IBM Corporation


                                                                                  32
Understand what is going on on my Web Site




                                                                                                                                                                              In beta



The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for
informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or
functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion
                                                                                                                                                                                   |   © 2012 IBM Corporation


                                                                                                                                                                              33
Understanding the Sentiment in your Organization
Example: HR Social Intelligence Dashboard




                                               Early revealing of
                                               trends allows for
                                               direct involvement of
                                               subject matter experts

                                                        |   © 2012 IBM Corporation
Social Business is Key to IBM's growing Portfolio
of SmartCloud Business Solutions

       Social Business
                                                     Smarter
                                                     Commerce




          Business Analytics &
          Optmization                               Smarter Cities
                                                        |   © 2012 IBM Corporation
Announcing IBM Smart Cloud for Social Business


■   Aligning LotusLive with IBM
    SmartCloud

■   Delivering a portfolio of
    Social Business Solutions in
    the Cloud




                                   http://www.ibmcloud.com/social
                                                                    |   © 2012 IBM Corporation
IBM SmartCloud Engage

■   Secure, integrated messaging and social services for businesses
■   Flexible Client Option – mobile, Browser, Tablet, Rich Client


       People         Communities


       Activities     Files


       Meetings       Events


      Chat            E-Mail


       Forms




                                                                      |   © 2012 IBM Corporation
Summary
■   IBM is the market leader in the areas of Social and Mobile Collaboration
■   Cross-product integration, browser strategy, choice of deployment options

■   A unique portfolio to support your company on the journey to become
    a Social Business




                                                                                     |   © 2012 IBM Corporation


                                                                                38
Thank You




Hans Petter Dalen           IBM Danmark Aps
Technical Leader, Nordics   Nymøllevej 91
IBM Social Business         2800 Lyngby
& Collaboration Solutions
                            Tel +45 28803904
                            dalen@dk.ibm.com




                                                    |   © 2012 IBM Corporation


                                               39

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Lotusphere 2012 - The social business update

  • 1. The Update Twitter: HP_Dalen © 2012 IBM Corporation
  • 2. Disclaimer IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. | © 2012 IBM Corporation 2
  • 3. Agenda ■ 10:30 – 11:15: IBM Connections Next ■ 11:15 – 11:30: Pause ■ 11:30 – 12:15: IBM Lotus Notes ■ 12:15 – 13:00: Frokost ■ 13:00 – 14:00: IBM SmartCloud ■ 14:00 – 14:45: IBM Unified Communications and mobile ■ 14:45 – 15:00: Pause ■ 15:00 – 15:30: Opsamling | © 2012 IBM Corporation 3
  • 4. Alistair Rennie, GM ICS, opens Lotusphere 2012 “The integration of the business processes with the 'world of collaboration' requires Social Business technologies. IBM can deliver now!” | © 2012 IBM Corporation 4
  • 5. Product releases 2012: In short ■ “Mobile first”. Mobility, mobility, mobility ■ Lotus Notes and Domino 8.5.4, with optional Social Edition feature back ■ IBM Websphere Portal and IBM Web Content Management v. 8 ■ IBM Forms “Nitro” ■ IBM Connections Next. Introducing: Social Mail (E-mail re-invented) ■ IBM SmartCloud for Social Business (aka LotusLive, re-branded) ■ IBM Docs. Office productivity suite, cloud or on premise | © 2012 IBM Corporation 5
  • 6. The key elements of the ICS strategy ■ Mobility – all Platforms ■ Beautiful - “One UI” across all services components ■ Integrated – based on Open Standards and beyond IBM ■ Social – IBM is the leading provider ■ Smart – Business Analytics is the differentiator | © 2012 IBM Corporation 6
  • 7. The ICS Strategy ... Embedded Apps Consumable information flow simplify the way work gets done Recommended video: http://bit.ly/GBqBZY Designs subject to change | © 2012 IBM Corporation
  • 8. The ICS Strategy Moving from sending to sharing Optimized for Mobile Access Designs subject to change | © 2012 IBM Corporation
  • 9. The strategic agenda ■ The principles of a “Social Business” ■ The foundations of a Social Business platform | © 2012 IBM Corporation 9
  • 10. Technology is dramatically changing the way we live How I Buy How I Work Interacting with peers Collaborating from and engaging with the anywhere at any time. company. How I Create Tapping into a wide variety of insight and expertise. | © 2012 IBM Corporation
  • 11. People are empowered like never before Find and share Rise of social networking Bringing social tools information instantly and mobile devices into the enterprise • 200 million tweets sent • Social networking • 37% of US IT workers are via Twitter each day accounts for 22% of all using technology they • More than 7 billion pieces online time master first at home, of content shared each • Smartphone and tablet then bring to work week on Facebook shipments now outpace • 64% of GenY download PCs unauthorized applications at least once a week to get their job done Source: Facebook, 2011 Source: Nielsenwire, 6/1/2010, Morgan Stanley Source: Forrester: Forrsights Workforce Survey 2011 | © 2012 IBM Corporation
  • 12. A social business optimizes interactions among people to gain a competitive advantage By removing barriers, a social business allows people to apply expertise and insights that improve and accelerate results across business functions: Workforce Customer Care Product and Optimization and Insight Service Innovation | © 2012 IBM Corporation
  • 13. New Goals of a Social Business | © 2012 IBM Corporation
  • 14. Social Business solutions are built on a core enabling set of capabilities that transform how businesses engage with people and harness social intelligence Reach people where Enable people to they live and work engage productively in a business context Connect through identities on consumer, b2b, and corporate Develop personal insights and social networks social intelligence Communicate on the associated Facilitate emergent processes channels Monitor and analyze Act on insights for social data to discover business advantage new business insights Integrate social capabilities into Analyze identities, social graphs, the enterprise in order to act communication channels, and on new opportunities, make social content better decisions, optimize processes in real time, and Identify opportunities, problems, govern and manage risk solutions, valuations, etc. | © 2012 IBM Corporation
  • 15. The Technical View Access Points and more ... Services could include; Mail, Services could include; web presence awareness, meetings, document editing, collaborative Services could include; real-time collaborative document editing, & authoring, shared files / folders sentiment analysis, web analytics, more. & more. smart filtering & more. Social business capabilities Delivery models | © 2012 IBM Corporation
  • 16. The tools should match the goals ... | © 2012 IBM Corporation
  • 17. The Strategic Agenda ■ The principles of a “Social Business” ■ The foundations of a Social Business platform | © 2012 IBM Corporation 17
  • 18. Social Collaboration Services … today in IBM Connections Blogs* Present news or ideas Profile Wikis* Find the people you need Document best practices Microblogging Forums Communicate inside your network Exchange ideas with, and benefit from the expertise of others Activities* Organize tasks and jointly resolve them in Communities your team Work in a secure environment with people Bookmarks* who share common roles and expertise or Save, share, and discover bookmarks tasks Ideation Blog Create ideas and leverage the crowd to develop them Homepage Media Library See what's happening across your social Add sizzle by sharing rich media like Photos network and Videos Files* Social Analytics Post, share, and discover documents, Discover who and what you don’t know via presentations, images, and more recommendations Content Mgmt. Integration Securely manage and collaborate on business * inside of Communities and/or for individual use documents, e.g. in FileNet, Quickr, © 2012 IBM Corporation .. |
  • 19. Open Standards become the critical success factor for the 'Workplace of the Future' ■ Activity Streams: Collection of all Events from all Sources at one single place ■ OpenSocial Gadgets: embedded apps make it a new, very productive experience to get work done ■ Loosely coupled, Web-centric Architecture ■ Integration via open APIs and with the help of the Social Business Toolkit ■ No One-Vendor Lock-in: It is all based on open standards HTML5 ARIA SAML | © 2012 IBM Corporation 19
  • 20. Unprecedented Integration based on open Standards The Activity Stream in IBM Connections Next The "Update“ Activity Stream (potentially) collects all Events from all systems Designs subject to change Connections Mobile iNotes Notes Portal 2012 IBM Corporation | © 20
  • 21. Unprecedented Integration based on open Standards Embedded Apps in IBM Connections Next Click in the line … and the embedded app appears and gives all the information needed to close the expected actions Designs subject to © 2012 IBM Corporation | change 21
  • 22. Unprecedented Integration based on open Standards The new ShareBox Designs subject to © 2012 IBM Corporation | change
  • 23. Social “enabled” Business Apps Information in the overall context: all remains connected In the e-mail view of “Social Updates”, Mail and Calendar can be accessed in the Social Context Designs subject to change “Very soon, you won't be able to see email and social networking separate. Email will not die, it will in fact have more flavour and will be more integrated." -- Neha Gupta, Senior Research Analyst, Gartner© 2012 IBM Corporation | 23
  • 24. Social Mail … Mail in Context of Social (Connections Mail) Social Mail Designs subject to change | © 2012 IBM Corporation 24
  • 25. Social Mail … Mail & Calendar in Context of Social (Connections Mail) Social Calendar Designs subject to change | © 2012 IBM Corporation 25
  • 26. Mobile: the broadest offering on the market today ■ Device-dependent interfaces for all major mobile devices and collaboration services - Smartphones and Tablets ● Apple®, Android, BlackBerry®, Nokia ■ Secure solutions for businesses - as a basis for BYOD approaches ● Secure Mail/PIM: Traveler ● VPN: Mobile Connect ● Device Mgmt: Tivoli Endpoint Manager ■ Evolution of mobile apps involving embedded OpenSocial apps to offer mobile Social Business Solutions BYOD = Bring your own Device | © 2012 IBM Corporation 26
  • 27. 2011 was the year of IBM's mobile apps 21 Collaboration Apps 44 new Releases | © 2012 IBM Corporation 27
  • 28. Mobile: 2012 – we will extend the lead Planned for 2012 (examples) ■ Traveler Social Edition ● High Availability ● New Android™ Tablet E-Mail UI ● To do ● Windows® Phone (Nokia, HTC) (Beta 1H12) ■ Connections ● Activity Streams ● Improved UI for Files/Profiles ● Partial/Full Wipe ● Mobile Social Reader ■ Sametime mobile Meeting Apps ● Integration of Connections, Traveler & Sametime ■ Tivoli® Endpoint Manager Integration ■ New development opptions with WorkLight ■ Tools for Mobile Apps | © 2012 IBM Corporation
  • 29. Desktop: Lotus Notes Social Edition – Homepage | © 2012 IBM Corporation
  • 30. Desktop: Lotus Notes Social Edition - E-Mail ■ Click on URLs in edit mode ■ Categorize inbox by date (“Today”, “Yesterday”, “Last Week”) ■ Single click mail/calendar/contacts ■ Rolling calendar view (additive weeks) ■ Weekly planner view ■ Cocoa Mac Support ■ SAML support (1.1 and 2.0) ■ SHA-2 support for S/MIME ■ OAuth credential store ■ Database Management Tool ● All-in-one performance of database maintenance tasks: e.g. compact, index updates, etc. | © 2012 IBM Corporation
  • 31. (Planned) Social Dashboard for Tablets | © 2012 IBM Corporation
  • 32. Understand what's going on – Social Analytics Collaborate on a set of objectives and insights, find the right experts and drive actions | © 2012 IBM Corporation 32
  • 33. Understand what is going on on my Web Site In beta The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion | © 2012 IBM Corporation 33
  • 34. Understanding the Sentiment in your Organization Example: HR Social Intelligence Dashboard Early revealing of trends allows for direct involvement of subject matter experts | © 2012 IBM Corporation
  • 35. Social Business is Key to IBM's growing Portfolio of SmartCloud Business Solutions Social Business Smarter Commerce Business Analytics & Optmization Smarter Cities | © 2012 IBM Corporation
  • 36. Announcing IBM Smart Cloud for Social Business ■ Aligning LotusLive with IBM SmartCloud ■ Delivering a portfolio of Social Business Solutions in the Cloud http://www.ibmcloud.com/social | © 2012 IBM Corporation
  • 37. IBM SmartCloud Engage ■ Secure, integrated messaging and social services for businesses ■ Flexible Client Option – mobile, Browser, Tablet, Rich Client People Communities Activities Files Meetings Events Chat E-Mail Forms | © 2012 IBM Corporation
  • 38. Summary ■ IBM is the market leader in the areas of Social and Mobile Collaboration ■ Cross-product integration, browser strategy, choice of deployment options ■ A unique portfolio to support your company on the journey to become a Social Business | © 2012 IBM Corporation 38
  • 39. Thank You Hans Petter Dalen IBM Danmark Aps Technical Leader, Nordics Nymøllevej 91 IBM Social Business 2800 Lyngby & Collaboration Solutions Tel +45 28803904 dalen@dk.ibm.com | © 2012 IBM Corporation 39