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Measuring the value of Social Media
Michelle Carvill - @michellecarvill
Founder Carvill Creative, Marketing Director, The MadeSimple Group
Author of ‘The Business of Being Social’
Your Photo Here
UK STATS
TOTAL
POLULATION
64.1
MILLION
ACTIVE
INTERNET USERS
57.3
MILLION
(89%)
ACTIVE
SOCIAL MEDIA
ACCOUNTS
38.0
MILLION
(59%)
ACTIVE MOBILE SOCIAL
ACCOUNTS
32M
MOBILE
CONNECTIONS
74.8
MILLION
(117%)
Social Media ROI
Framework
“Those that aim for nothing
– hit it with remarkable
accuracy”… Zig Ziglar
“Start with the end in
mind”… Stephen Covey
What is it you are calculating?
Hard metrics
Create metrics and attach £ value
• New followers
• InMails - number of responses / number of accepted inmails
• Responses from passive candidates
• How many new profiles match your search requirements
• Leads generated / Job applicants
• Shares on a LinkedIn update
• Candidates placed / No. of hires impacted by social
• Time to hire / efficiencies (eg: Import candidates function)
Identify monetary investment in social
• Platforms you use
• Content you create
• People / time
Methodology for tracking key metrics
• Analytics
• Lead system tagging
• Sense checking - attribution of hires
How does social perform compared to
other marketing channels?
Social Media ROI
Soft metrics
“Why are we trying to measure Social
Media like a traditional channel
anyway?
Social media touches every facet of
business and is more of an extension of
good business ethics.”
Erik Qualman – Social Media ROI –
Socialnomics
BRAND
TIME
RELATIONSHIPS
RESEARCH
REPUTATION
SERVICE
“It isn’t social media that
creates ROI – it’s the sales
team”… Douglas Hannan - IBM
To summarise
Create a Simple Social Media ROI Framework
• Determine clear objectives
• Identify metrics
• Assign monetary value to your metrics
• Track activity
• Calculate ROI = Value created MINUS Investment
Consider soft metrics too…
• Brand, reputation, conversation, relationships, time savings
What’s the ROI impact of
not doing social?
@michellecarvill

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