3. Boss v Coach
Boss Coach
Talks a lot Listens a lot
Tells Asks
Presume Explores
Seeks control Seeks commitment
Orders Challenges
Works on Works with
Assigns blame Takes responsibility
Remains distant Makes contact
4. Please write a 1 sentence definition of
coaching and leadership - work in pairs
Support the definition with examples of good and bad
coaching/leadership
Coaching
5.
6. Peter
Drucker:
“The only
definition of a
leader is
someone who
has followers.”
Warren
Bennis:
“Leadership is
the capacity to
translate vision
into reality.”
Bill Gates:
“As we look ahead
into the next century,
leaders will be those
who empower others.”
John Maxwell:
“Leadership is
influence – nothing
more, nothing less.”
DEFINITION: Leadership is
a process of social influence,
which maximizes the efforts of
others, towards the
achievement of a goal.
7. Coaching - Definition
“Coaching - unlocking a person’s
potential to maximise their own
performance; helping them to learn
rather than teaching them”
Timothy Gallwey -Author the inner game
8. Coaching Misconceptions
Coaches solve their coachees’ problems for them -
They apply their coaching expertise and attend to the coaching process while coachees address the
content of their issues.
!
Coaching is a “soft option”. -
True coaching will challenge your perceptions of your role and behaviour and hold you to account on
delivering the actions you commit to.
!
Coaching is a way to ‘fix’ people -
Those who benefit most from a coaching relationship are those who want to make some changes in the
way they operate.
Individuals who are ‘subjected to’ coaching for remedial purposes are much more difficult to help, and if
they are resistant, then progress may not be made at all.
!
Coaching is a substitute for good management. -
Good coaches work in partnership with line managers and encourage the development of their
coaching capabilities.
23. 10 Principles of listening
1. Stop talking
2. Prepare yourself to listen
3. Put the speaker at ease
4. Remove distractions
5. Empathise
6. Be patient
7. Avoid personal prejudice
8. Listen to the tone
9. Listen for ideas
10. Read the body language
24. Body Language
•Hands
•Eyes
•Arms
•Legs
•Mouth
•Handshakes
•Mirroring
•Desk Position
25. Positive Body Language
• Moving or leaning closer to you!
• Relaxed, uncrossed limbs!
• Long periods of eye contact!
• Looking down and away out of shyness!
• Genuine smiles
26. Negative Body Language
• Moving or leaning away from you!
• Crossed arms or legs!
• Looking away to the side!
• Feet pointed away from you, or towards and exit!
• Rubbing/scratching their nose, eyes, or the back of their neck
27. Spot a liar - Body Language
• Fake smile!
• Stiff Upper Body and Too Much Eye Contact!
• Looking away to the side!
• Context and Paired Behaviors
28. Body Language Warning!
!
Body language is not an exact science.
No single body language sign is a reliable
indicator.
!