8. Preparation For I have six good serving men They taught me all I knew. Their names are What and Where and When And How , and Why , and Who. Rudyard Kipling
21. The right room is important for a successful outcome Refreshments Observers Flip charts White board Scribe Participants Wall space
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23. The facilitator’s role changes as the group matures Facilitator Dialogue/ Discussion Full Productivity Cohesion Start-Up Group Time and level of activity Time and level of activity