Learn how you can easily scale your resources without incurring the high costs usually associated with hiring staff, by using Kaseya IT Services. During this webinar, you’ll hear Joe Axne of IT Guru discuss how he effectively uses Kaseya IT Services to maximize his time and resources, allowing him to focus on strategic business growth. Benefits of using Kaseya IT Services: Increase bottom-line profitability Provide 24x7x365 Monitoring and Management Eliminate the “noise” Exceed user service level expectations Scale without hiring staff or adding overhead Maximize the usage of your technical resources and focus your staff on higher-level support Extend your ability to provide a full range of IT service capabilities

1. Scale Your Business Not Your Budget:
Kaseya IT Services
February 18, 2013

2. ABOUT KASEYA
Leader of IT Systems
+ Founded In + 12,000+ Customers
2000 Millions of assets
managed
+ Privately Held
No debt, no external capital + Patented IT Service
requirements Delivery Process
24 patents pending
+ 33 Office Worldwide
Located in 23 countries + ITIL v2 & v3
compatible
IT Service Best Practice
Providing enterprise-class IT Systems Management for Everybody

3. Meet Our Speakers
Wesley Chambers Joseph Axne
Kaseya Account Manager Owner, IT-Guru
with Kaseya since 2010 4 year IT Services user

4. KEY POINTS TO WALK AWAY WITH
Work on your Immediate
1 business, “NOT”, in
your business
2 Scalability
3 Make More! Grow your bottom line!

5. What is Kaseya IT Services (KITS)?
Kaseya IT Services involves three important elements: people, process and technology
Virtual Monitoring
Your first line of defense
Your Kaseya Virtual Engineer will perform
24x7x365 monitoring and asset inventory
management to ensure the health,
availability and performance of your IT
infrastructures.
Virtual Management
A proactive approach
Your Kaseya Virtual Engineer 24x7x365 will
apply a proactive approach to managing and
resolving IT issues before they have critical
impact to your business.

6. Did you know?
• Using our monitoring services you can reduce
your total alarm volume by 30%
o Only half of the remaining alarms represent time sensitive issues
o Imagine getting notified prior to your customer calling?
• Using our management services you can reduce
your proactive tickets/alarms by 76%+
o Of the remaining 24% tickets, the majority require an on-site visit (turn a
screwdriver)
• Our services can get you to be 24/7 without hiring
a single technician
o Fully cross-trained technical staff without every having to pay for training,
worrying about retention, and worrying about HR issues
• Our services impact your profitability
o Fix your operating costs. Know what each endpoint will cost you as your
quote that new proposal and maintain your Gross Margins
o Validate your business model in advance vs. waiting to year end, and
realizing you miscalculated your costs

7. What does KITS offer?
Projects and Tasks
+ 2 Projects A Month + 25 Tasks A Month
+ A project is a request that can be + A task is a request that can be
completed within 6 hour window completed within 2 hour window
+ Migrating Server + Assign user right/permissions
+ Restoring Backup Image + Add AD user(s)
+ Install proprietary application(s) on all + Schedule reboot of server and confirm
necessary endpoints all necessary applications start-up

8. What are our Processes & Certifications?
System Certifications Virtual Engineer Certifications
+ IS0 27001 Certified + MCP
+ Microsoft Certifications
(Exchange & AD)
+ CCNA
+ CCNP
+ ITIL
+ RedHat
+ VM Ware
+ Kaseya Certified

9. Utilizing the Kaseya Professionals
Kaseya Best Practices
+ Important monitor sets for
servers or workstations
+ Experience with 1000’s of
endpoints
+ Confidence in patch
management
+ Using Kaseya to the fullest

10. KITS Rate Card
Description Workstation Server
Virtual Monitor
(backup included) N/A $10
Virtual Monitor + Patching N/A $15
Virtual Management
(patch & backup included) $6 $40
Virtual Management +
Kaseya Antivirus $10 $44

11. KITS Impact for IT-Guru
• Quarterly one-on-one with customers
• Key words customers use to describe IT-Guru
• New business is generated due to word-of-mouth
• Time gained for marketing activities

12. KITS Impact for IT-Guru
• KITS enables Budget…Forecast…Planning
• IT-Guru no longer lives in the Monitoring tab
• Build process > Scale business > Delegate
Responsibility

13. End of Year Promotion!
KITS 50% OFF PROMOTION : Expires 3/31/2013
+ Receive 50% off any combination of IT Service: Monitoring or Management
+ Flexible Onboarding Dates: 5th, 10th, 15th, or 20th of the Month

14. KEY POINTS TO WALK AWAY WITH
Work on your Immediate
1 business, “NOT”, in
your business
2 Scalability
3 Make More! Grow your bottom line!

15. FOR INQUIRIES
EMAIL: INSIDE.SALES@KASEYA.COM
OR
CALL:
USA 855.452.7392
CANADA 855.585.6164